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Job Title: Sales and Business Growth Manager (SBGM) Location: Ballerz, Bluewater (Full-Time, 45 hrs) Salary: £45,000 - £50,000 Reports to: FD Hybrid working – 2 days onsite, 3 days remote. About Ballerz, Ballerz is the UK’s first fully immersive football experience, part stadium, part Skill Zone, part social hub. We deliver unforgettable football-inspired moments for players of all ages, with a unique offering for corporate events, brand activations, private hire, and more. As we continue to grow, we’re looking for a driven, confident, and professional SBGM to join our team and help expand our corporate bookings pipeline and strengthen our position in the competitive entertainment market. Role Overview As Sales and Business Growth Manager at Ballerz Bluewater, you will develop and execute strategies to drive revenue growth, strengthen customer loyalty, and establish Ballerz as the go-to destination for competitive entertainment. This role is perfect for a proactive, results-oriented leader who thrives on building and implementing ambitious growth plans. You will be responsible for selling our immersive football venue to both local and national businesses, with a primary focus on corporate bookings, including seasonal parties, team-building events, and football-themed brand experiences. You will also lead a team of five, including a Guest Experience Manager, covering both proactive and reactive sales efforts to ensure a seamless guest journey. Key Responsibilities · Networking and attending industry events to expand the business’s influence. · Identifying and securing strategic partnerships and collaborations. · Setting sales targets and performance metrics for the team. · Recruiting, training, and managing the sales and reception team. · Build and manage relationships with corporate clients, event agencies, and brand partners · Preparing regular reports for senior management on sales performance and growth. · Streamlining sales processes for efficiency and effectiveness. · Convert inbound enquiries into confirmed bookings · Use HubSpot and Excel to track pipelines, follow-ups, and reporting · Upsell Ballerz’ unique offering by deeply understanding the immersive football experience · Building strong relationships with local schools and football clubs while developing impactful sales initiatives. · Working closely with marketing teams to align sales and promotional strategies. · Support the planning and coordination of corporate events in collaboration with the wider team Requirements · 1–2 years of sales experience (cold outreach & in-person networking essential) · Strong verbal and written communication skills with a professional, client-facing tone · Proficient in HubSpot, Excel, Design my night, and other CRM/sales tools · A keen interest in football or sport is strongly preferred · Self-motivated, results-driven, and comfortable working in a fast-paced environment · Organised, adaptable, and confident managing multiple leads simultaneously Bonus Points · Experience selling event spaces or working within sports, entertainment, or hospitality sectors · Existing corporate or agency contacts · Familiarity with Bluewater or the local area Why Join Ballerz? · Be part of a fast-growing brand with national expansion plans · Work in a dynamic, high-energy environment where sport meets entertainment · Opportunities for growth and development as we scale

In this multifaceted role, you will provide exceptional customer service in various capacities including waiting tables, bartending, supporting the bar staff, and facilitating social gaming experiences for our patrons. This is a blend of hospitality expertise, mixology skills, and a passion for creating memorable experiences for our guests. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. Responsibilities: - Greet customers warmly, assist with queries on experiences, menus and deliver the best experience possible. - Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff. - Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences. - Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction. - Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere. - Process orders and payments transactions with accuracy and efficiency. - Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables. - Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace. - Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike. - Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons. - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Be customer focused, ensuring a warmly staff presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue.

The Shift Supervisor is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they lead and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. - An entrepreneurial spirit with bags of business savvy and self-drive. - Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Communicate and reinforce all company standards, policies and procedures. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Understand of key holder duties. - Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience. - Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue. - Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out. - Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty. - Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments. - Liaise with the kitchen, bar and reception teams on daily operations and customer events. - Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training. - Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching. - Manage the content and implementation of training manuals for all floor staff. - Ensure all staff receives constructive performance reviews on a regular basis. - Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching. - To work closely with the F&B management team to maximise service delivery opportunities and maximise profit in every shift. Personal attributes: - Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality. - A confident and professional communication style with excellent interpersonal skills. - A team player who can also work individually. - Ability to work evenings and weekends where necessary. - High attention to detail and strong numerical skills. - Planning and organising self and others - Customer Focus - Customer feedback - Operational standards

Key Responsibilities: Oversee and manage the curry section of the menu, ensuring that curry dishes are prepared to the highest standards. Prepare a variety of classic Indian curry dishes. Maintain consistency and presentation of dishes, ensuring every meal meets our standards. Experiment with flavours, spices, and techniques to create exciting curry recipes while adhering to traditional methods. Ensure kitchen cleanliness and adhere to all health and safety regulations. Work closely with the head chef to manage inventory and ensure the availability of fresh ingredients. Ensure the timely preparation and serving of dishes during peak times.

We require an experienced cook to work a minimum of 15 hours per week full time. You will manage the nursery’s kitchen, organise, prepare and deliver meals in accordance with the nursery’s menu. Experience of working in a similar setting environment and understanding the varied needs of children and their families is essential. A minimum Level 2 Certificate in Food and Hygiene is essential for this role. You must have knowledge of allergies and how to prevent risk along with the understanding of the issues of safeguarding children and equality. You will be able to work alone or as part of a team hence good communication skills will be handy. Other skills required are the ability to work to a budget, maintain equipment and ensure a tidy environment. Appropriate safeguarding training will be useful but not necessary as training will be given, In return, you will receive a competitive rate, staff pension, 28 days of annual leave part of which will be a week off during Christmas and New Year! Successful applicant will be required to provide an enhanced DBS check. Please send your CV to us in the first instance.