••••
Job Role:
We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical enquiries.
Key Responsibilities:
Customer Support: Answer calls and emails from existing customers.
Case Management: Create cases in the CRM system to track customer interactions and issues.
Order Processing: Manage orders, ensuring accurate and timely processing.
Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues.
Site Visits: Coordinate and arrange site visits as needed.
Administrative Duties: Update systems with relevant information.
Requirements:
Excellent communication and customer service skills.
Ability to handle complaints and resolve issues effectively.
Strong organizational skills and attention to detail.
Good problem solver.
Job Type:
Full-time
Pay:
£24,500.00 per year
Schedule:
Monday to Friday
Experience:
Customer support: 1 year (required)
Complaint handling: 1 year (required)
We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical enquiries.
Key Responsibilities:
Customer Support: Answer calls and emails from existing customers.
Case Management: Create cases in the CRM system to track customer interactions and issues.
Order Processing: Manage orders, ensuring accurate and timely processing.
Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues.
Site Visits: Coordinate and arrange site visits as needed.
Administrative Duties: Update systems with relevant information.
Requirements:
Excellent communication and customer service skills.
Ability to handle complaints and resolve issues effectively.
Strong organizational skills and attention to detail.
Good problem solver.
Job Type:
Full-time
Pay:
£24,500.00 per year
Schedule:
Monday to Friday
Experience:
Customer support: 1 year (required)
Complaint handling: 1 year (required)
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Schedule
- Monday - Friday (8:30 - 17:00)
- Salary
- £24,500 yearly
Queen's Avenue, SK10 2BN, Macclesfield
Customer AssistantMacclesfield
Home goods store, Store • 11-50 Employees
Hiring on JOB TODAY since January, 2025
JCI is a well-established family run door and glazing solution company, supplying a host of the UK’s largest retailers within the home improvement market.
Martin BurgessActive 5 hours ago