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Customer Service Manager - NeatNest Cleaners

Customer Service

2 hours ago19 views

Job duties and Responsibilities:


  • Serve as the main point of contact for clients regarding service delivery.
  • Handle client inquiries, complaints, and feedback professionally and promptly.
  • Build and maintain strong client relationships to encourage repeat business and
  • referrals.
  • Ensure cleaning services are compliant with health and safety regulations.
  • Conduct regular client check-ins and service reviews.
  • Ensure cleaning standards meet or exceed client expectations and agreed service
  • levels.
  • Coordinate with cleaning staffs and operatives to resolve issues.
  • Carry out site visits to inspect service quality and adherence to specifications.
  • Liaise with cleaning staff, supervisors, and operations managers to relay client needs.
  • Support the scheduling of cleaning teams to ensure service coverage.
  • Provide customer service training to cleaning operatives if necessary.
  • Investigate service complaints and coordinate effective resolution.
  • Keep accurate logs of client issues, actions taken, and follow-up steps.
  • Report significant service issues to senior management.
  • Prepare and deliver regular customer satisfaction reports.
  • Track service delivery KPIs and report on performance metrics.
  • Assist with contract renewals and upselling additional services.
  • Identify opportunities to expand services for existing clients.

Skills, Experience and Qualifications:


  • Ability to handle complaints, service queries, and client concerns calmly and
  • efficiently.
  • Ensuring service requests are accurately documented and fulfilled to client
  • expectations.
  • Able to respond effectively to changing customer needs and support service
  • expansions
  • Excellent verbal and written communication skills
  • Ability to interact professionally with domestic and corporate clients.
  • Proven experience in relevant role.
  • Knowledge of health & safety regulations in retail.
  • A relevant bachelor’s or Master’s degree or diploma.
  • Familiarity with customer satisfaction tracking tools and quality assurance processes.
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Vijaykumar Rambhai A. avatar icon
Vijaykumar Rambhai A. from NeatNest Cleaners is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    £31,000 – £35,000 yearly

pin iconHoward Road, Stanmore

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Customer Service ManagerStanmore

Cleaning services • 1-10 Employees

Hiring on JOB TODAY since December, 2024

We are a premier brand-new domestic home cleaning service dedicated to transforming your Nest into a pristine and sparkling sanctuary while championing the power of women in the workforce.

Vijaykumar Rambhai A. avatar icon
Vijaykumar Rambhai A.Active 2 hours ago
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