Job duties and Responsibilities:
- Serve as the main point of contact for clients regarding service delivery.
- Handle client inquiries, complaints, and feedback professionally and promptly.
- Build and maintain strong client relationships to encourage repeat business and
- referrals.
- Ensure cleaning services are compliant with health and safety regulations.
- Conduct regular client check-ins and service reviews.
- Ensure cleaning standards meet or exceed client expectations and agreed service
- levels.
- Coordinate with cleaning staffs and operatives to resolve issues.
- Carry out site visits to inspect service quality and adherence to specifications.
- Liaise with cleaning staff, supervisors, and operations managers to relay client needs.
- Support the scheduling of cleaning teams to ensure service coverage.
- Provide customer service training to cleaning operatives if necessary.
- Investigate service complaints and coordinate effective resolution.
- Keep accurate logs of client issues, actions taken, and follow-up steps.
- Report significant service issues to senior management.
- Prepare and deliver regular customer satisfaction reports.
- Track service delivery KPIs and report on performance metrics.
- Assist with contract renewals and upselling additional services.
- Identify opportunities to expand services for existing clients.
Skills, Experience and Qualifications:
- Ability to handle complaints, service queries, and client concerns calmly and
- efficiently.
- Ensuring service requests are accurately documented and fulfilled to client
- expectations.
- Able to respond effectively to changing customer needs and support service
- expansions
- Excellent verbal and written communication skills
- Ability to interact professionally with domestic and corporate clients.
- Proven experience in relevant role.
- Knowledge of health & safety regulations in retail.
- A relevant bachelor’s or Master’s degree or diploma.
- Familiarity with customer satisfaction tracking tools and quality assurance processes.
Interviews today
- Experience
- Required
- Employment
- Full-time
- Salary
- £31,000 – £35,000 yearly
Customer Service ManagerStanmore
Cleaning services • 1-10 Employees
Hiring on JOB TODAY since December, 2024
We are a premier brand-new domestic home cleaning service dedicated to transforming your Nest into a pristine and sparkling sanctuary while championing the power of women in the workforce.
Vijaykumar Rambhai A.Active 2 hours ago
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