**Job description**We are seeking an experienced Customer Service Manager to oversee and streamline our customer service operations. As a Customer Service Manager, you will be at the forefront of ensuring exceptional customer satisfaction through effective communication and problem-solving. With core skills in computer proficiency, administrative expertise, and phone etiquette, you will oversee a team dedicated to delivering top-notch service. Your premium skill in office management will aid in streamlining operations and enhancing customer interactions. This role involves engaging with customers, managing invoicing, coordinating with contractors and third parties, and handling day-to-day office administration tasks. Key responsibilities include:
Managing and processing invoices, including preparation, sending, and settlement
Handling incoming and outgoing calls and emails from new and existing customers
Coordinating with contractors and third-party vendors
Maintaining an efficient invoicing system
Booking appointments and managing schedules
Supporting business development efforts
Handling customer complaints and ensuring resolution
Scheduling deliveries and liaising with external businesses as required
Managing incoming and outgoing mails
Skills and Qualifications: The ideal candidate will have:
Experience in office management within a small to medium-sized enterprise (SME)
A minimum of 2 years of full-time work experience in a commercial environment, preferably within a small or medium organization
Proficiency in office management practices
Strong familiarity with the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Ability to conduct on-site visits and attend project assessments/quotations
Proficiency in English, Urdu, and Punjabi
Exceptional organizational skills and the ability to meet time-sensitive targets
Strong communication skills, with the ability to work independently
A flexible, courteous, and optimistic approach, along with a positive, can-do attitude
Computer skills:
Administrative experience
Phone etiquette
Organisational skills
Job Type: Full-time Pay: £30,000.00-£35,000.00 per year Additional Benefits:
Free parking
On-site parking
Experience: Customer service: 2 years Language: English (preferred) Urdu (preferred) Punjabi (preferred) Willingness to travel: 25% (preferred) Work Location: In person