Customer Service Representative (CSR) - UNIQUE SERVICE GROUP LTD - Bampton

Part-Time Returns & Product Checking Assistant

Location: Bampton, Devon

Contract type: Part-time, zero-hours contract

Working pattern: Flexible hours by agreement, depending on business need

Environment: Friendly, practical, light-workshop setting

About the Role

We are looking for a reliable, practical and numerate person to help with the checking, sorting and basic repair of products returned by retailers and consumers. This would suit someone who is retired or semi-retired and looking for an easy-going, part-time role in a friendly working environment.
The role is based at our premises in Bampton, Devon, and would be ideal for someone with a light engineering, workshop, maintenance, mechanical, practical or hands-on background. No specialist technical knowledge is required, as training will be provided. The most important qualities are common sense, attention to detail, reliability and a willingness to get involved.

Key Responsibilities

The successful person will help receive and assess returned products, checking what has been sent back and whether the return appears to meet the relevant right-of-return or credit criteria. They will record basic details accurately and help ensure that credits or return decisions can be processed correctly.
They will also separate returned stock into appropriate batches depending on condition and next steps. This may include items suitable for resale, items requiring further processing, items to be repaired or refurbished, and items to be moved downstream for parts, recycling or disposal.
A practical part of the role will involve looking over non-working or faulty returns, carrying out simple checks, basic repairs and minor refurbishment where possible, with the aim of bringing suitable products back to life and preparing them for resale. This may involve cleaning, testing, simple adjustment, replacing basic components, identifying obvious faults and ensuring products are presented in a saleable condition.

Typical Duties

Returns checking
Open, inspect and record products returned by retailers and consumers.

Return assessment
Check what has been received against paperwork and assess whether the return is appropriate for credit or further review.

Stock sorting
Separate returns into batches for resale, repair, refurbishment, parts recovery, disposal or further processing.

Product checking
Carry out simple visual and functional checks on returned items.

Basic repair
Analyse obvious faults and undertake simple practical repairs where appropriate.

Refurbishment
Clean, tidy and prepare suitable returned products for resale.

Record keeping
Accurately record quantities, product condition and actions taken.

Workshop support
Keep the returns area tidy, safe and organised.

Person Specification

We are looking for someone who is practical, dependable and comfortable working with returned physical products. A background in light engineering, maintenance, manufacturing, workshop work, repairs, tools, mechanical work or similar would be helpful, but it is not essential.

The right person will be reasonably fit, as the role may involve standing, moving stock, handling returned items and working in a practical environment. They should also be numerate and able to keep simple records accurately.

Essential Requirements

Practical ability
Comfortable handling, checking and sorting physical products.

Common sense
Able to make sensible initial assessments of product condition.

Numeracy
Able to count, record and check quantities accurately.

Attention to detail
Able to spot missing parts, damage, obvious faults or inconsistencies.

Reliability
Able to attend agreed shifts and work independently when needed.

Reasonable fitness
Able to stand, move around and handle returned products safely.

Positive attitude
Friendly, flexible and happy to work as part of a small team.

Desirable Experience

Experience in any of the following would be useful: light engineering, workshop work, mechanical repairs, maintenance, product assembly, returns processing, stock control, quality checking, refurbishment, DIY, tools, practical hobbies or hands-on technical work.

However, no formal technical qualification is required. Full guidance will be given, and the role is intended to be straightforward and manageable.

What We Offer

This is a relaxed, flexible and friendly part-time opportunity for someone looking for occasional work without the pressure of a full-time role. The position would suit someone who enjoys practical tasks, likes solving simple problems, and takes satisfaction from making returned products useful and saleable again.

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