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Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. At Barchester we empower our home managers to be the best leaders they can be. You will be provided with a clear framework whilst still having the autonomy to manage your home with the additional support and infrastructure. We work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. It is an exciting time to consider joining the Barchester family. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year. REWARDS PACKAGE Our Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Home Manager at Barchester we offer a competitive basic salary with bonuses up to 100%, essentially doubling your salary! We also offer additional quality based bonuses up to £10k. Our generous package includes: Automatic enrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salary Quality based bonuses up to £10k 8% ER Pension Package Career and development pathways A range of holiday, retail and leisure discounts Automatic entry into Barchester's Excellence Awards Payment of NMC Annual Registration Fee ABOUT YOU To join us as Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement. We are looking for: Inspirational leadership skills A passion for person centred care A successful track record of developing and motivating teams to deliver outstanding care Excellent organisational and management skills Care home management, marketing and occupancy experience A strong understanding of safeguarding, CQC and compliance guidelines Ability to communicate with colleagues at all levels Experience creating strong links within the local community In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. Barchester can offer long term career growth and opportunities for ambitious and passionate managers who pride themselves on delivering high quality care. Due to our excellent rewarding excellence schemes, we are also very proud to be the only healthcare provider in the UK to be accredited as one of the best companies to work for. If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be. 7766

ABOUT THE ROLE A £2000 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role. As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Care Home Deputy Manager & Clinical Lead, you'll need be a Registered Nurse (RN/RMN) with current NMC registration and a teaching/mentoring/supervision qualification. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: A £2000 Golden Hello* Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Skilled Worker visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

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