Senior Product Manager - Subscription & Offers
5 days ago
London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role overview As the Senior Product Manager for Subscriptions and Offers across our streaming services, you will play a pivotal role in shaping the customer experience for all subscription change journeys—including upgrades, downgrades, cancellations, pauses, and plan modifications. This position is responsible for driving innovation and scalability within backend systems to support evolving business models and meet the dynamic needs of our customers. What you’ll do Define and maintain the product vision and roadmap for subscription management backend systems. Align product priorities with business objectives, customer experience goals, and technical feasibility. Collaborate with engineering teams to design and deliver robust, secure, and scalable backend solutions. Ensure seamless integration with billing, identity, and customer support systems. Manage the product backlog, write clear user stories, and prioritise features based on impact and effort. Partner with commercial, marketing, and customer operations teams to support subscription lifecycle initiatives. Communicate product plans and progress to senior leadership and cross-functional stakeholders. Use analytics and customer feedback to optimise subscription change flows, monitoring KPIs such as churn, upgrade rates, and system performance. What you'll bring Proven experience in backend product management, ideally within subscription or streaming services. Strong understanding of APIs, microservices, and system architecture. Excellent stakeholder management and communication skills, with the ability to influence across teams. Data-driven mindset with experience using metrics and KPIs to guide product decisions. Ability to thrive in fast-paced, agile environments with shifting priorities. Strong complex thinking and problem-solving skills, with the ability to visualise challenges clearly and quickly grasp the projects that need to be solved. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: Free NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you’ll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. Who we are We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media.
