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Housing Officer - Progressive UK Recruitment Ltd - Chelmsford

Customer Service

2 days ago9 views

Progressive UK Recruitment are recruiting for the role of a
Housing Options Triage Officer - Essex


Temporary, Full Time


£36,000.00pa


Location: Essex


Closing Date: 17th August 2026


Housing Options Triage Officer on 3-month temporary basis. Please note that you will be required to work in the Council offices full time during your initial training period and thereafter you be required to be in the office 3 days per week.


The Role:


To be part of the busy Housing Team within the Council, providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance.


  • To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household.
  • To ascertain a household’s risk of homelessness at first point of contact.
  • To provide advice and early intervention assistance to those at risk of homelessness but not within 56 days.
  • To undertake case work as necessary to complete triage assessment of cases.
  • To co-ordinate and provide responses to all general housing queries including emails and phone calls.
  • To provide verbal and written advice on a wide range of housing and related matters to anyone approaching the Council, working closely with other colleagues and partners.
  • To advise customers of their housing options, this could include: privately rented housing, deposit and rent-in-advance schemes, renting a room, social housing, mediation, supported housing.
  • To provide general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse.
  • Assist residents with accessing services that support them to find or sustain accommodation

For more info pls ocntact us.

  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Monday to Friday 9-5pm
  • Salary
    £14 – £15 hourly
  • Starting time
    Immediate start!

pin iconCM1 1QH, Chelmsford

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Customer ServiceChelmsford

Recruitment • 1-10 Employees

Hiring on JOB TODAY since June, 2019

London Based recruitment Agency with years of experience in hospitality and logistics.

Anthony  J. avatar icon
Anthony J.Active 2 days ago
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