Membership Assistant

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Maître D’ at Roe, you will be the face of our restaurant, ensuring a seamless and exceptional guest experience from arrival to departure. You will manage reservations, and uphold the highest service standards. With a warm and professional presence, you will create a welcoming atmosphere while overseeing guest flow, optimizing table management, and handling VIP clientele with discretion. Key Responsibilities: - Oversee reception operations to ensure a flawless guest experience. - Lead, train, and mentor the front-of-house team, maintaining world-class service standards. - Manage reservations, seating arrangements, and guest flow efficiently. - Provide personalized service to VIP guests and high-profile clientele. - Address and resolve guest concerns swiftly and professionally. - Collaborate with the Reception Manager and front-of-house teams to refine operations. - Maintain an organized, welcoming, and professional reception area. About You: - Proven experience as a Maître D’, Assistant Reception Manager, or Senior Receptionist in a high-end, fast-paced hospitality setting. - Strong leadership skills with a passion for delivering outstanding guest experiences. - Exceptional organizational, multitasking, and problem-solving abilities. - Impeccable customer service and communication skills. - A proactive and solution-driven mindset with a keen eye for detail. - Ability to remain composed under pressure while leading a team. - Proficiency in using the Seven Rooms booking system (preferred). ** ** The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Senior Receptionist at Fallow, you will take charge of reservations, guest coordination, and front-of-house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service. Key responsibilities: - Oversee and manage the reception team, ensuring smooth guest arrivals and departures. - Handle reservations, seating arrangements, and guest flow to optimize the dining experience. - Train and mentor junior receptionists, maintaining high standards of service. - Manage phone and email inquiries, assisting with bookings and special requests. - Work closely with front-of-house and management teams to ensure seamless operations. - Maintain an organized and welcoming reception area. About you: - Previous experience as a Senior Receptionist or in a similar leadership role within hospitality. - Exceptional customer service, communication, and organizational skills. - Ability to multitask and remain calm under pressure. - A team player with leadership qualities and a proactive attitude. - Strong attention to detail and problem-solving skills. - Proficient in utilizing the Seven Rooms booking system. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure. Key responsibilities: - Assist in overseeing reception operations, ensuring a seamless and world-class guest experience. - Support, train, and mentor the reception team, maintaining the highest standards of service. - Manage reservations, seating arrangements, and guest flow to optimize efficiency. - Handle VIP guests and high-profile clientele with discretion and professionalism. - Quickly and effectively resolve guest concerns, ensuring total satisfaction. - Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures. - Maintain a professional, organized, and welcoming reception area. About you: - Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment. - Strong leadership skills with a passion for delivering an exceptional guest experience. - Excellent organizational, multitasking, and problem-solving abilities. - Impeccable customer service and communication skills. - A proactive, solution-driven approach with a keen eye for operational improvements. - The ability to remain calm and composed under pressure. - Proficient in utilizing the Seven Rooms booking system. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Greeter The Salad Project: £14.00 per hour We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a five store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally as committed to finding and nurturing our staff and so we are on the hunt for front of house team members, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Greeter 20 hours per week | Monday - Thursday Be a “Sp” champion who is the face of the brand on a day to day basis Assist customers with their orders and answer any questions Package Click & Collect and Delivery orders Making sure the napkins, glasses and cutlery is topped up and continuous maintaining of hygiene standards Expectations | Efficiency, Communication, Energy Strong proficiency in communication, with both our customers and internal teams Friendly and approachable with fantastic customer service skills Ability to work as a team and build interpersonal relationships Ability to work in a fast paced environment Positive energy and dedication to the team, we all have to have each other's back Strong ability to maintain a clean and hygienic environment Ensure service levels are maintained to the standards we expect and corners aren't cut Up for a laugh, but know when it’s time to knuckle down Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year Ideally, you will have some experience working in a customer facing role within the hospitality industry A big smile and warm tone of voice Compensation | £14.00 per hour 30 days holiday package (including bank holidays) £100 ‘Refer a Friend’ scheme 50% all items in store Team social events Opportunities for career progression as the business grows