Office Assistant - IRISH CARGO AND CLEARANCE LTD - Feltham

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  Export Clerk - Air Freight, Sea Freight, Road Freight Salary from 35k-40k! Calling all experienced Export Operators, opportunity to join leading Freight Forwarder with an excellent reputation within the industry. Additional Benefits: • Life Insurance, • Death in Service Insurance, • Private Pension Scheme, • Personalised Development and Training Program, • Generous Holiday Allowance - 25 days plus Bank Holidays Responsibilities: • Arranging and managing Export shipments from Start to Finish, • Liaising with clients and other branches, overseas agents, hauliers, etc., • Providing excellent customer service to customers, dealing with any queries and providing timely updates, • Completion of Customs entries, • Monitoring shipments until delivery, • Job costing and invoicing, • Providing a first class customer service Get in touch today!

• Logix Recruitment Limited

  

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• Lampton Leisure

  

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  19 days ago

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  Planner/Administrator\n\n£32,024\n\nFull Time\n\nBased in Feltham \n\nMon – Friday – 40 hour week - Hybrid\n\nAbout Lampton Group\n\nLampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. \n\nWe are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:\n\nAbout the Job\n\nTo deliver an effective planning and administrative function supporting maintenance, planned works, repairs and property-related services.\n\nThe postholder will coordinate workforce scheduling, manage operational systems, and act as a key liaison between residents, clients, contractors, suppliers and internal teams to ensure that all works are delivered on time, efficiently and to a high standard of customer satisfaction.\n\nThe role is pivotal in ensuring seamless service delivery through proactive scheduling, effective communication, strong organisational skills and continuous improvement of processes.\n\nKey Responsibilities: -\n\nUtilise IT systems to create and manage job orders, schedule appointments, and maintain workforce diaries.\nImplement dynamic work scheduling, planning activities in advance and adjusting in real time to maintain productivity and meet performance targets.\nEnsure operatives have a full and balanced workload, reallocating work where required and integrating emergency and urgent repairs.\nMonitor team and trade capacity to ensure emergency, urgent and routine works are delivered within target timescales.\nArrange follow-on works for multi-trade jobs, ensuring clear communication with residents regarding duration and appointments.\nFollow up out-of-hours emergencies to ensure completion information is recorded and further works arranged where required.\nSupport pre-inspection and post-inspection diary management for maintenance officers and supervisors.\n\nCommunication & Customer Service\n\nAct as first point of contact for residents, leaseholders, clients, suppliers and contractors.\nProvide clear, accurate and timely information regarding job status and appointments.\nProactively contact residents to reschedule appointments where required and minimise appointment failures.\nMaintain active communication with field operatives to resolve disruptions and prevent unproductive time.\nAssist in responding to complaints, councillor enquiries and service-related queries.\nDeliver a consistently high standard of customer care aligned to organisational values.\n\nAdministration & Systems\n\nMaintain and update electronic and manual systems including job orders, status changes, variations and appointment amendments.\nPrepare project files and documentation prior to commencement of works.\nSupport onboarding of third-party contractors and suppliers in line with procurement procedures.\nProvide administrative support to meetings, projects and operational activities.\nEnsure compliance with Health & Safety regulations and company policies\nSupport organisational change initiatives within the planning and administration function.\n\nPerformance & Continuous Improvement\n\nIdentify risks to service delivery early and escalate where appropriate.\nMonitor scheduling performance and contribute to achieving 100% on-the-day completion targets.\nSuggest improvements and innovations to enhance operational efficiency.\nWork collaboratively across departments to ensure cohesive processes and service excellence.\nUndertake any duties consistent with the objectives of the role.\n\nPrevious Experience and Skills Required:\n\nEssential\n\nProven experience in work planning, scheduling or project administration within a maintenance or property environment.\nExperience using scheduling tools and IT systems to manage diaries and workforce activity.\nStrong customer service experience within a fast-paced environment.\nExcellent IT skills including MS Office (Word, Excel) and relevant planning software.\nAbility to prioritise workload and work under pressure while maintaining accuracy.\nStrong communication skills (written and verbal).Desirable\n\nExperience within a social housing repairs environment.\nUnderstanding of construction trades, materials and maintenance processes.\nKnowledge of systems used in housing repairs and maintenance.\nAwareness of relevant building and housing regulations (e.g., Decent Homes Standard, H&S, Fire Safety, Asbestos).\nRelevant vocational qualification (Apprenticeship / NVQ Level 2–3 or equivalent experience).\n\nPersonal Attributes\n\nHighly organised with strong attention to detail.\nSolution-focused and analytical approach to problem solving.\nSelf-motivated with ability to work independently and as part of a team.\nProfessional, resilient and adaptable.\nCommitted to continuous learning and service improvement.\nDemonstrates integrity, fairness and commitment to equality and inclusion\n\nIn return Lampton Group will offer you \n\nWe offer annual pay reviews and incremental pay increases\n23 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. \n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

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