Optical Assistant - Selectspecs - Westgate-on-Sea

As a Retail Optical Assistant at Selectspecs, you will play a crucial role in delivering outstanding customer service by guiding clients through selecting eyewear that perfectly matches their vision requirements and personal style. This position involves a dynamic blend of direct customer engagement, technical support, and essential administrative tasks.

Key Responsibilities:

• Customer Support: Assist customers with frame selection, ensuring precise fittings, adjustments, and repairs for optimal comfort and visual acuity.
• Pre-screening: Conduct pre-screening eye examinations to support our optometry team.
• Administrative Tasks: Efficiently manage scheduling appointments, handle phone queries, and process payments accurately.
• Product Knowledge: Build and apply comprehensive knowledge of optical products and services, including various frames, lenses, and contact lenses, to best serve customer needs.
• Sales & Merchandising: Proactively promote products and services, and maintain the store's visual appeal through meticulous organisation and effective stock management.

Who We're Looking For:
We are seeking a motivated, customer-centric individual passionate about helping people and committed to continuous professional development in the optical retail sector. If you thrive in a fast-paced environment and possess a proactive spirit, we encourage you to apply.

Ideal candidates will demonstrate:

• Communication Skills: Excellent communication skills and a natural ability to foster positive customer relationships.
• Learning Agility: A strong willingness to learn and continuously develop industry knowledge.
• Attention to Detail: Exceptional attention to detail combined with a collaborative team-player mindset.
• Resilience & Empathy: Confidence and resilience to handle a dynamic retail environment with empathy and enthusiasm.
• Professionalism: A professional attitude and a genuine passion for delivering superior customer service.
• Problem-Solving: The ability to manage pressure and challenging situations with calm assurance and effective solutions.