As a Retail Optical Assistant at Selectspecs, you will play a crucial role in delivering outstanding customer service by guiding clients through selecting eyewear that perfectly matches their vision requirements and personal style. This position involves a dynamic blend of direct customer engagement, technical support, and essential administrative tasks.
Key Responsibilities:
- Customer Support: Assist customers with frame selection, ensuring precise fittings, adjustments, and repairs for optimal comfort and visual acuity.
- Pre-screening: Conduct pre-screening eye examinations to support our optometry team.
- Administrative Tasks: Efficiently manage scheduling appointments, handle phone queries, and process payments accurately.
- Product Knowledge: Build and apply comprehensive knowledge of optical products and services, including various frames, lenses, and contact lenses, to best serve customer needs.
- Sales & Merchandising: Proactively promote products and services, and maintain the store's visual appeal through meticulous organisation and effective stock management.
Who We're Looking For:
We are seeking a motivated, customer-centric individual passionate about helping people and committed to continuous professional development in the optical retail sector. If you thrive in a fast-paced environment and possess a proactive spirit, we encourage you to apply.
Ideal candidates will demonstrate:
- Communication Skills: Excellent communication skills and a natural ability to foster positive customer relationships.
- Learning Agility: A strong willingness to learn and continuously develop industry knowledge.
- Attention to Detail: Exceptional attention to detail combined with a collaborative team-player mindset.
- Resilience & Empathy: Confidence and resilience to handle a dynamic retail environment with empathy and enthusiasm.
- Professionalism: A professional attitude and a genuine passion for delivering superior customer service.
- Problem-Solving: The ability to manage pressure and challenging situations with calm assurance and effective solutions.
- Experience
- Required
- Employment
- Full-time
- Schedule
- Tuesday to Saturday
- Salary
- £23,000 – £30,000 yearly
- Benefits
- KPIs
- Starting time
- Immediate start!
Station Road, CT8 8QY, Westgate-on-Sea
Eyewear, independent • 11-50 Employees
Hiring on JOB TODAY since April, 2017
We are a high-standard optical practice offering advanced eye care, a wide range of designer frames & lenses. A customer-focused, hardworking team, full training, & flexible schedules support a positive and professional environment 👓
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