Waiter / Waitress
1 month ago
£10–£12.71 hourly
Part-time
London
Front of House Team Member Walthamstow Village About UsThe Axe & Ember Smokehouse is a family-run independent business in the heart of Walthamstow Village, specialising in Texas-style low & slow BBQ.As a family-run restaurant, we place a strong emphasis on teamwork, reliability and creating a welcoming environment for both our customers and our staff. Everyone plays an important part in the business, and we are looking for people who take pride in what they do and want to become part of the Axe & Ember team.About the RoleWe are looking for confident, friendly and hardworking Front of House (FOH) Team Members to join our team.Our FOH team is the face of the restaurant and plays a major part in creating the Axe & Ember experience. From welcoming guests to checking on tables throughout their meal, we expect genuine, attentive hospitality.This is a hands-on role. We are looking for people who are proactive, comfortable working at pace and willing to help wherever required. We’re looking for someone with previous experience working in a fast-paced restaurant environment. Key Responsibilities • Welcome every customer warmly and professionally., • Seat guests and explain how the restaurant and ordering process works., • Works well under pressure in a fast paced environment., • Have excellent knowledge of the menu, including our smoked meats, sides, sauces, allergens and portion options., • Confidently explain our low & slow BBQ concept and help customers choose dishes where required., • Check on tables regularly throughout their visit rather than waiting for customers to ask for assistance., • Clear, clean and reset tables quickly and to a high standard., • Deliver food and drinks accurately to the correct tables., • Ensure customers have cutlery, napkins, sauces and everything required for their meal., • Communicate clearly with the kitchen and other FOH team members., • Deal professionally with customer questions, requests and concerns., • Escalate complaints or significant issues to management immediately., • Maintain excellent cleanliness throughout the restaurant, including tables, floors, service areas and customer-facing spaces., • Complete opening and closing duties as required., • Help maintain a smooth flow of service during busy periods., • Follow all food hygiene, allergen, health & safety and restaurant procedures., • Assist other members of the team whenever required. Customer Service StandardsAt The Axe & Ember, FOH is about more than bringing food to a table.Every team member is expected to: • Be friendly, approachable and attentive., • Acknowledge customers promptly, even when busy., • Regularly check whether guests are enjoying their food or need anything., • Never stand around when there are tables to clear, customers to assist or jobs that need completing., • Remain calm and professional during busy services., • Treat every customer with respect., • Take pride in representing our family-run business., • Understand that small details can make the difference between an average visit and an exceptional one. What We’re Looking ForThe ideal candidate will be: • Reliable and punctual., • Confident speaking with customers., • Friendly and positive., • Hardworking and proactive., • Able to work quickly without sacrificing service standards., • Comfortable working in a busy restaurant environment., • A strong team player., • Able to take instruction and respond positively to feedback., • Well presented with good personal hygiene., • Willing to learn the menu thoroughly., • Flexible and available throughout our restaurant opening hours. Previous restaurant or hospitality experience is preferred, but attitude, reliability and willingness to learn are equally important.Menu & Allergen KnowledgeAll FOH staff are expected to develop strong knowledge of our menu.You should never guess when answering a customer’s question regarding allergens or dietary requirements. If you are unsure, you must check with the appropriate member of management or kitchen team before giving the customer an answer.TeamworkAs a family-run business, teamwork is extremely important to us. We operate as one team and expect everyone to support each other.Although your primary position may be Front of House, everyone is expected to support the wider operation when necessary. During busy periods, this may mean running food, clearing tables, cleaning, restocking or helping another team member without having to be asked.If you see something that needs doing, take ownership of it. Working HoursThe hours of work for this position will be during the restaurant’s opening hours:Wednesday & Thursday: 5:00pm – 10:00pmFriday & Saturday: 4:00pm – 11:00pmSunday: 4:00pm – 9:00pmApplicants should be available to work across these hours, including evenings and weekends. Shifts will be arranged according to the needs of the business.What We Offer • The opportunity to work within a genuine family-run independent business., • A friendly and supportive working environment., • Staff training and development., • Opportunity to develop within a growing restaurant., • Staff meals/benefits in accordance with company policy., • A fast-paced workplace where good performance, reliability and initiative are recognised. Our StandardOur goal is simple:Great food. Great service. Great hospitality.Every FOH team member represents The Axe & Ember and our family business. We expect our customers to receive the same warm, attentive and professional service regardless of how busy the restaurant becomes.
Brackley Square, Woodford Green, IG8 7LS, Woodford Green
