Reservations & Events Coordinator

Events & Promotion

4 hours ago35 views

Founded by chefs Jack Croft and Will Murray, alongside hospitality entrepreneur James Robson, the Fallow Group is redefining modern dining with a focus on sustainability, nose-to-tail cooking, and bold culinary creativity. Each of the group's three restaurants offers a unique experience while sharing a commitment to conscious sourcing, innovative flavours, and exceptional hospitality.
From St. James’s to Wood Wharf, the Fallow Group is at the forefront of sustainable gastronomy, offering creative, ingredient-led dining experiences unlike any other.

As a Reservations & Events Coordinator at Fallow, you will play a vital role in managing guest reservations and coordinating events from inquiry to execution. This dual-focused position ensures an exceptional guest experience through efficient reservations management and seamless event coordination. You will work closely with the Reservations & Events Manager and Head of Guest Operations to maximize bookings and deliver successful events that align with Fallow’s high standards.
Key Responsibilities:
  • Oversee and manage guest reservations across multiple platforms, ensuring accuracy and responsiveness.
  • Recognize and prioritize VIP guests and regulars, maintaining updated profiles to enhance their experience.
  • Support, train, and mentor the reservations team to ensure all inquiries and bookings are handled efficiently.
  • Collaborate with front-of-house and management teams to communicate guest preferences, special requests, and VIP bookings.
  • Manage events from initial inquiry to completion, ensuring all details are documented, communicated, and executed flawlessly.
  • Act as the main point of contact for event guests, coordinating site visits, contracts, and special requirements.
  • Liaise with external suppliers when applicable, ensuring all arrangements meet both guest expectations and restaurant standards.
  • Prepare and distribute detailed event summaries to the operations team for seamless execution.
  • Address and log guest complaints or feedback related to reservations or events, resolving issues promptly.
  • Maintain and update reservation and event management systems, ensuring accuracy and accessibility of data.
  • Promote and upsell special events and dining opportunities to maximize bookings and guest engagement.
  • Generate reports on reservation trends, event performance, and guest feedback for the Reservations Manager.


About You:
  • Proven experience in a reservations or events coordination role within a high-end restaurant, hospitality, or events environment.
  • Exceptional communication skills, with the ability to liaise effectively with clients, guests, and internal teams.
  • A guest-focused approach, with strong interpersonal skills and a commitment to delivering world-class service.
  • Outstanding organizational and multitasking abilities, with the capacity to manage multiple reservations and events simultaneously.
  • Technical proficiency in reservation and event management systems (e.g., Seven Rooms or similar platforms).
  • Adaptability to a fast-paced environment, with the ability to prioritize tasks and respond to last-minute changes.


The benefits:
  • Competitive salary.
  • Career progression.
  • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
  • Wellbeing initiatives.
  • Reward and recognition schemes.
  • Free welcome lunch for you and a guest.
  • 50% restaurant discounts across the group.
  • 25% Friends and Family discounts.
  • 50% discount on company retail.
  • Supplier trips, staff parties and team socials.
  • Staff meal during your shift.
  • Increased holiday entitlement after three years employment.
  • Enhanced parental leave (after one year’s employment).
  • Sabbaticals (after three years employment).
  • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.


At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
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Greta Jureviciute avatar icon
Greta Jureviciute from Fallow is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    up to £30,000 yearly
  • Starting time
    Immediate start!

pin iconE14 9GG, London

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Event ManagerLondon

Restaurant • More than 250 Employees

Hiring on JOB TODAY since March, 2023

Modern British style cuisine

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Greta JureviciuteActive 3 hours ago
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