London
A Bit About Us Cocomelt London is a premium chocolate cafe that is redefining the way people experience chocolate desserts and drinks. Our philosophy blends simplicity of ingredients with indulgence, quality, creativity and comfort - all within a setting designed to feel warm and welcoming, like a friend’s home. There is a lot of room to grow at Cocomelt as we expand into e-commerce and open new locations across London (and internationally). We’re growing fast and looking for exceptional people to join us on this exciting journey. We’re on the hunt for a Manager who lives and breathes hospitality, loves people, is a chocolate addict, and is obsessed with the small details. If you’re a natural leader, a clean freak (in the best way), and thrive in a fast paced (sometimes chaotic...) environment, then you’ll fit right in with us. What You’ll Do • Lead and oversee daily operations, ensuring outstanding guest experience., • Be the constant face of energy and passion on the floor, with focus on quality in everything you do!, • Achieve and exceed monthly targets, • Jumping in where needed - we believe in the saying 'one hand can't clap'. You'll work side by side with the team and help out where needed., • Hire, train, and develop your team - fostering a positive and high performing culture., • Maintain exceptional service standards, ensuring guests feel welcomed and valued., • Implement operational strategies to drive efficiency., • Manage cost control, revenue targets, and wastage., • Take part in our monthly social media shoots and be comfortable on camera., • Ensure topnotch cleanliness across the cafe., • Ensure full compliance with health & safety regulations, licensing laws, and company policies. Who You Are • A people’s person – You thrive around people and you are passionate about customer service and building guest experiences., • Detail obsessed - nothing slips past you when it comes to quality, cleanliness, or operations., • Love all things hospitality and going above and beyond for our guests and teams., • A leader at heart – loves mentoring, developing, and motivating teams., • A self-starter who thrives wearing multiple hats and taking ownership., • Business oriented and analytical – comfortable with numbers, targets, and decision making., • Social savvy – you love instagram and tiktok, and understand the importance of social media for our brand. Minimum Requirements: • At Least 2 year experience in hospitality with 1 year experience in management (Barista experience is a plus), • Strong spoken and written English, • Level 2 or 3 food safety certificate, • Authorised to work Full-time in the UK, • Available to work evenings and weekends, • Proficiency in writing emails, using excel and google docs.