National Account Manager
hace 19 horas
Reading
Do you have a proven track record in obtaining and maintaining long term key customers in the Arts & Crafts, Stationary and/or Toy space? Do you have extensive knowledge and experience in selling into key art/ retail chains? Can you proactively manage allocated accounts in order to achieve objectives & targets set? Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a National Account Manager. As National Account Manager you will be responsible for driving commercial performance within the Sales function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. A previous experience with stationery, arts and crafts or toys products is required. Key Responsibilities: • Identifying pockets of growth for our brands., • Embracing digital transformation., • Growing the sales and profitability of our channels., • Contributing, promoting and implementing the company’s strategy and the routes to market to meet our targets and grow our market share on key brands., • Meeting customers to deliver impactful insight & analysis., • Collaboration internally to ensure smooth implementation of new customer accounts., • Maximising time spent with customers, ensuring leads are followed up promptly., • Acquiring a thorough understanding of key customer needs and requirements., • Effective strategic planning and forecasting., • Negotiating customer pricing and trading terms and review ongoing in line with changing market conditions that impact costs., • Commercially minded with a solid grasp of margins, pricing, P&L and profitability., • Confident in a customer-facing and account management role. What We're Looking For: • Manage and grow the profitability of your portfolio, • Use data to drive decision-making and identify gaps, risks and opportunities., • Use Excel and digital tools to analyse sales, trends, costs and customer behaviour., • Produce reports, KPIs and forecasts for internal stakeholders and leadership., • Collect and interpret market and performance data to inform strategy., • Focus primarily on Key Accounts for the Traditional Retail and Stationery sectors., • Promote our product portfolio using catalogues, digital tools and trade promotions., • Maintain and grow relationships through meetings, calls and email engagement., • Deliver insight-led presentations and recommendations to customers., • Implement account and channel strategies aligned with margin and growth priorities., • Use data to match products and brands to customer needs., • Identify and pursue new business opportunities within your channel., • Deliver accurate demand planning and reporting., • Monitor performance vs budget and propose tactical actions when required., • Take ownership from order entry to invoicing and delivery, working closely with Customer Service., • Manage credit notes, complaints and service issues efficiently., • Liaise with internal teams to resolve problems and support customer expectations., • Meet customers and deliver impactful insights and analysis., • Share feedback with marketing, trade marketing and product teams. Please contact Lewis Millican for further information.
