· Supervise and lead the sales team to achieve individual and team targets.
· Monitor and analyse sales metrics to ensure targets are met.
· Evaluate and optimize sales processes for maximum productivity and customer satisfaction.
· Generate and analyse sales reports to identify trends and opportunities for improvement.
· Conduct regular sales meetings to communicate goals, strategies, and updates.
· Ensure excellent customer service for customer satisfaction.
· Address customer inquiries and concerns in a timely and professional manner.
· Resolve escalated customer issues and address challenges within the sales team.
· Analyse market trends and customer needs to identify opportunities for growth.
· Train and onboard new sales team members for a smooth integration.
· Ensure compliance with company policies and procedures.