Job Summary:
We are seeking an experienced Team Leader to oversee and optimize our online retail operations on Amazon and eBay. The ideal candidate will manage a team of listing specialists, customer service reps, and inventory coordinators to ensure smooth operations, maximize sales, and maintain high seller performance metrics.
Key Responsibilities:
Team Management:
Lead, train, and motivate a team handling product listings, order processing, and customer service.
Assign tasks, monitor performance, and provide feedback to improve efficiency.
Sales & Listings Optimization:
Ensure accurate, SEO-optimized product listings with compelling titles, descriptions, and images.
Monitor competitor pricing and adjust strategies to boost visibility and conversions.
Inventory & Order Fulfillment:
Coordinate with suppliers and logistics partners to maintain stock levels and prevent overselling.
Oversee order processing, shipping, and returns to meet platform SLAs.
Customer Service & Feedback Management:
Resolve customer inquiries and disputes promptly to maintain high seller ratings.
Implement strategies to improve positive feedback and reduce negative reviews.
Performance Monitoring & Reporting:
Track KPIs (sales, conversion rates, feedback scores) and generate reports for management.
Identify trends and recommend improvements to enhance profitability.
Requirements:
3+ years of experience in Amazon & eBay marketplace management.
Strong leadership skills with experience managing remote/on-site teams.
Proficiency in Seller Central, eBay Seller Hub, and inventory tools (e.g., Helium 10, Keepa).
Excellent communication, problem-solving, and analytical skills.
Knowledge of e-commerce trends, PPC advertising, and Amazon FBA/eBay Fulfillment.
Preferred Qualifications:
Certification in Amazon Seller or eBay Marketplace.
Experience with multichannel retail software (e.g., ChannelAdvisor, Sellbrite).
Benefits:
Competitive salary + performance bonuses.
Flexible work environment.
Career growth opportunities in e-commerce.
- Experiencia
- Se requiere
- Jornada
- Completa
- Horario
- Monday to Friday 9:00am to 5:00pm
- Salario
- 30.000 £ – 33.000 £ anual
- Inicio
- Incorporación inmediata
10 Victoria Street, OL9 0HB, Chadderton
Store • 1-10 empleados
En JOB TODAY desde julio, 2024
An exciting opportunity to join our team at Oldham and be part of something special at our store. This is an exciting time for a Retail Manager to join our team and grow with us to be a part of something truly exceptional. About the job We
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