Warehouse Administrator - J&T EXPRESS UK LTD - Southall

About J&T Express UK

J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team.

Role Purpose

The Exception Handling Operative is responsible for investigating, processing and resolving parcels that cannot proceed through the standard sorting and delivery process. This includes damaged parcels, missing labels, misrouted shipments, returned items and other operational exceptions, ensuring service quality and operational accuracy are maintained.

Key Responsibilities

• Identify and investigate damaged, misrouted, intercepted or non-compliant parcels.
• Verify shipment information and update records within internal systems.
• Relabel parcels and correct routing information where appropriate.
• Process returned, undeliverable and exception shipments in accordance with company procedures.
• Liaise with warehouse, transport and customer service teams to resolve parcel issues.
• Maintain accurate records of all exception cases and actions taken.
• Escalate unresolved issues to the Team Leader or relevant departments.
• Monitor operational compliance and support continuous process improvement.
• Ensure all work is completed accurately and within operational deadlines.
• Maintain a clean, organised and safe working environment.

Candidate Requirements

Essential

• Right to work in the UK.
• Strong attention to detail and accuracy.
• Good problem-solving skills.
• Basic computer literacy and data entry skills.
• Ability to work independently and prioritise workload.
• Good communication skills.
• Reliable, organised and able to work under pressure.

Desirable

• Previous experience in logistics, warehouse operations or parcel handling.
• Experience dealing with damaged, returned or exception shipments.
• Experience using warehouse management systems, PDA scanners or logistics software.
• Previous administration or operational support experience.