J&T EXPRESS UK LTD

About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Exception Handling Operative is responsible for investigating, processing and resolving parcels that cannot proceed through the standard sorting and delivery process. This includes damaged parcels, missing labels, misrouted shipments, returned items and other operational exceptions, ensuring service quality and operational accuracy are maintained. Key Responsibilities • Identify and investigate damaged, misrouted, intercepted or non-compliant parcels., • Verify shipment information and update records within internal systems., • Relabel parcels and correct routing information where appropriate., • Process returned, undeliverable and exception shipments in accordance with company procedures., • Liaise with warehouse, transport and customer service teams to resolve parcel issues., • Maintain accurate records of all exception cases and actions taken., • Escalate unresolved issues to the Team Leader or relevant departments., • Monitor operational compliance and support continuous process improvement., • Ensure all work is completed accurately and within operational deadlines., • Maintain a clean, organised and safe working environment. Candidate Requirements Essential • Right to work in the UK., • Strong attention to detail and accuracy., • Good problem-solving skills., • Basic computer literacy and data entry skills., • Ability to work independently and prioritise workload., • Good communication skills., • Reliable, organised and able to work under pressure. Desirable • Previous experience in logistics, warehouse operations or parcel handling., • Experience dealing with damaged, returned or exception shipments., • Experience using warehouse management systems, PDA scanners or logistics software., • Previous administration or operational support experience.

J&T Express, a global logistics company, is seeking motivated Warehouse Operatives for its UK expansion. This role involves supporting the efficient movement, sorting, and handling of parcels, ensuring timely and accurate processing to meet operational and customer service standards. Key Responsibilities: • Unload inbound trailers, containers, and vehicles safely and efficiently., • Load outbound vehicles according to operational plans., • Sort and move parcels within the warehouse operation., • Transfer parcels using pallet trucks, roll cages, and conveyor systems., • Scan parcels using handheld PDA devices when required., • Check parcel labels and routing information for accuracy., • Identify and report damaged, missing, or misrouted parcels., • Maintain productivity and operational accuracy standards., • Ensure all work areas are kept clean, organized, and safe., • Follow all company policies, operational procedures, and Health & Safety requirements., • Support other warehouse activities as needed to meet operational demands. Candidate Requirements: • Right to work in the UK., • Ability to lift and move parcels weighing up to 25kg., • Physically fit and comfortable working in a fast-paced warehouse environment., • Reliable, punctual, and able to work as part of a team., • Good attention to detail., • Flexible approach to work and shift requirements.