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Operations Supervisor - J&T EXPRESS UK LTD - Southall

Management

2 days ago82 views

About J&T Express UK

J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team.

Role Purpose

The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance.
The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation.

Key Responsibilities

Operational Management

  • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities.
  • Ensure parcels are processed accurately and within operational service level targets.
  • Monitor workflow and allocate resources to meet operational demand.
  • Support volume planning during peak and off-peak periods.
  • Identify operational bottlenecks and implement corrective actions.

Team Management

  • Lead, motivate and support Team Leaders and operational employees.
  • Manage attendance, punctuality and workforce productivity.
  • Conduct team briefings and communicate operational priorities.
  • Provide coaching and on-the-job training to employees.
  • Support recruitment, onboarding and performance management activities.

Performance & KPI Management

  • Monitor operational KPIs including:
  • Throughput
  • Productivity
  • Scan Compliance
  • Sort Accuracy
  • Service Performance
  • Damaged Parcels
  • Exception Volumes
  • Health & Safety Metrics
  • Investigate performance issues and implement improvement plans.
  • Produce operational reports and performance updates.

Quality & Compliance

  • Ensure compliance with all company operational procedures.
  • Promote and maintain a strong Health & Safety culture.
  • Support accident investigations and corrective actions.
  • Ensure operational audits and compliance checks are completed.
  • Monitor parcel exception handling and quality standards.

Stakeholder Collaboration

  • Work closely with Transport, Customer Service, Quality and Administration teams.
  • Support communication between operational departments.
  • Escalate operational risks and service issues where necessary.

Candidate Requirements

Essential

  • Previous experience in logistics, parcel, warehouse or distribution operations.
  • Experience supervising operational teams in a fast-paced environment.
  • Strong leadership and people management skills.
  • Good problem-solving and decision-making ability.
  • Experience managing operational KPIs.
  • Good communication and organisational skills.
  • Ability to work under pressure and meet deadlines.

Desirable

  • Experience within parcel delivery, courier or express logistics operations.
  • Knowledge of warehouse management systems and handheld scanning devices.
  • Health & Safety awareness within warehouse operations.
  • Experience leading shift operations within a distribution centre.
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Daisy S. from J&T EXPRESS UK LTD is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    night shift
  • Salary
    £3,800 – £4,800 monthly

pin iconCollett Way, UB2 4SE, Southall

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Supervisor ManagerSouthall

logistics • 51-250 Employees

Hiring on JOB TODAY since June, 2026

J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for motivated Warehouse Operatives to join

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Daisy S.Active 46 minutes ago
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