Warehouse Operative, Customer Service and General Administrator - KYMIRA

Company Description
KYMIRA® is a pioneering wearable technology company dedicated to optimising human performance, accelerating recovery, and enhancing wellbeing. Established in 2013, KYMIRA is renowned for its patented infrared textiles, which are backed by rigorous clinical research and serve elite athletes, medical professionals, defence units, and wellness seekers globally. KYMIRA operates across diverse sectors, including professional sports, medical and healthcare, defence, and lifestyle, offering cutting-edge products such as performance, recovery, sleep, and leisurewear. These innovative solutions are available through B2B partnerships, distribution channels, and e-commerce. A leader in human-centred innovation, KYMIRA invests in next-generation research in collaboration with prestigious institutions like the UK & European Space Agencies and Innovate UK.

Role Description
We are seeking a self-sufficient, organised person to look after our warehouse, customer fulfilment, first lead customer service point, and undertake general basic administration for the company on a part-time basis.
You will need to be confident to communicate with internal and external stakeholders, adaptable, able to work independently or in a team, and be effective with time and process management. The role is based in our warehouse/office location with Reading town centre.

The role is advertised at 5 hours a day, 5 days a week, and we are open to the hours that it is completed within a standard workday. For example, this could be completed within standard school hours, or with some agreed flexibility.

Key responsibilities day to day will encapsulate customer and goods logistics and customer support. With wider time across a week/month for some general office administration, data entry and management, and stock organisation.

Logistics:

1. Pick, pack and ship DTC and B2B orders.
2. Receive goods into warehouse
3. Resolve any supplier or customer delivery issues
4. Handle any exchanges, returns and customer service problem solving replenishments
5. Manage seasonal delivery changes, final deadlines for shipments and supplier contact details

Customer Support:

1. Be the day-to-day first port customer service lead for the company email inbox.
2. Maintain basic customer FAQ communications and handle queries

Product Branding:

1. On occasion brand blank or custom products prior to shipment using a vinal cutter and heat press (training provided).

Stock Management & Fulfilment:

1. UK Warehouse stock management including the warehouse space and organisation, any assembly/packing at warehouse.
2. Fulfilment chain administration, delivery and timeline, tracking
3. Coordinate inbound shipping and freight forwarding and manage documentation
4. Update inventory records
5. SKU etc creation & cataloguing
6. Stock system data administration
7. Product issue logging

General Administration:

1. Physical office basic administration and operational support
2. Basic administration, data entry and management for the company
3. Company post handling and flagging

We are looking for someone who is highly organised, responsible, and has a positive self-starting can-do approach to pushing up their sleeves, applying themselves, and getting tasks done. Please note there is some physicality to this role with lifting and moving boxes, taking in deliveries and packing up larger corporate orders etc. Training on our systems and tools will be provided in your induction. Our team is friendly, hard-working, and mission-driven, researching and making new technologies and products to help people.

Qualifications/Skills

• Strong organizational and multitasking skills to manage warehouse, customer service, and administrative tasks
• Attention to detail and the ability to work independently or as part of a team
• Prior experience in a warehouse or logistics environment is beneficial
• Proficiency in using office software and communication tools is an advantage
• A proactive approach to problem-solving and delivering excellent customer service
• Adaptable, can-do attitude and efficient operations
• Native or fluent English language