Office Assistant
2 months ago
Bromley
Job Description:
We are seeking a highly organized and proactive office assistant to support the company operations. The successful candidate will play a vital role in ensuring smooth daily operations and exceptional service.
(Full training will be provided from the outset to ensure the successful applicant is fully equipped and confident in performing all tasks to a high standard.)
Ideal Skills:
Excellent communication and interpersonal skills
Organised and good at multitasking
Experience with customer service (within the property industry would be helpful)
Confident computer user, with experience on MS Office or Google Sheets
Familiar with social media platforms and at least minor content creation
Ability to manage confidential information with discretion
Should be able to drive or at least have the ambition to, and very comfortable on public transport
Ideal Attributes:
Keen eye for detail
Team player
Proactive and self-motivated
Adaptable and able to manage a diverse range of tasks
Enthusiastic about building relationships and delivering exceptional service
Key Responsibilities:
Enquiry Handling, Data Entry & Client Communication:
Make and receive phone calls related to property enquiries
Book appointments while collecting/recording essential information
Provide personalised advice to clients through various channels (phone, WhatsApp, email, messages, zoom, face-to-face)
Data entry and management of contact details
Client Relationship Management:
Build / maintain strong client relationships, ensuring clients feel valued
Foster new client relationships through effective comms / follow-ups
Ensure all client interactions are documented, and any required actions are completed promptly
Administrative Support:
Manage the day-to-day diary of the company owner, Matt, including booking appointments and meetings.
Maintain communication with clients, updating them when Matt is in meetings or unavailable.
Oversee and manage administrative tasks to ensure smooth operations and prevent any oversight.
Compliance Management:
Handle pre-marketing compliance, such as gathering client IDs, completing Anti-Money Laundering checks, and obtaining necessary documents like certificates, client forms or title documents.
Handle post-offer compliance, such as preparing and managing all necessary documentation, including the memorandum of sale, sales sheets, and weekly sales progression updates.
Book and co-ordinate mortgage valuations and private surveys.
Social Media Management:
Take provisional control of Matt’s social media accounts, including Facebook, LinkedIn, Instagram, YouTube, X and TikTok.
Post estate agency-related content across all platforms.
Follow up on leads and enquiries generated through social media.
Create posts for social media (further training will be provided).
Site Visits:
Attend a limited number of site visits (such as second viewings, meeting surveyors, key collections / drop offs)
Application Process:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and explaining why they are the ideal fit for this role. We look forward to your application to join The Property Expert Group, and hope it’s exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch.
