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  • Associate Product Manager, Digital
    Associate Product Manager, Digital
    2 days ago
    Full-time
    London

    About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. About This Role ------------------- Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products. You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We're open to a range of experience levels, if a more experienced candidate is a great fit, we're open to leveling the role accordingly. Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster. Your work is structured around three pillars: 1. Product Strategy & Research understand user problems, gather feedback, and help shape what we build., 2. Execution triage issues, support launches and rollout, write documentation, and prototype solutions., 3. Product Insights & Analytics track metrics, analyze performance, and use data to inform decisions. This role is based fully in-person at our London office. What You'll Do ------------------ Product Strategy & Research • Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities., • Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements. Execution • Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering., • Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field., • Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch., • Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources. Product Insights & Analytics • Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions., • Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement., • Support experimentation: Help design and analyze A/B tests to validate product hypotheses. Who You Are --------------- • 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure)., • Evidence you can ship: you've contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement)., • Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions., • Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching., • Bonus Points:, • A portfolio of things you've built with AI tools (side projects, prototypes, internal tools, automations)., • Experience with product execution tools like Linear, Asana, Notion (or similar)., • Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.)., • Exposure to consumer tech, retail, hospitality, or multi-site operations. Benefits & Perks --------------------- • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

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  • Team member- £12.75p/h-35-40 hrs p/w- Full availability- Mon-Sun
    interview badgeInterviews today
    Team member- £12.75p/h-35-40 hrs p/w- Full availability- Mon-Sun
    13 hours ago
    £12.75 hourly
    Full-time
    London

    Full availability Mon to Sun Full-time Experience quick restaurant service is highly considered About Us: We are HOP! We exist to bring the intoxicating, colourful, high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses, whilst Creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand; it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food, then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra day of holiday for your birthday, paid training and development and seasonal night out, min 16 hrs contract. NO MORE 0-HR CONTRACT! About the role: Your tasks and responsibilities will depend on the daily allocation made by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. You will also, from time to time, be a floor host - great and welcome guests, assist with ordering, and manage customer flow. This role is restaurant-based and involves working a variety of shift patterns, including working weekends and bank holidays. If you think this position is for you, please apply, and we will get back to you ASAP. Please be aware that we do handle Pork meat in our restaurants. Thank you!

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  • Senior Associate, Global Food & Beverage Strategy
    Senior Associate, Global Food & Beverage Strategy
    22 hours ago
    Full-time
    London

    About Blank Street Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we've built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we're shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Start Something Extraordinary... As our Senior F&B Strategy Associate, you'll be a key member of the Global Food & Beverage team, helping shape the future of our menu in all geos. Your mission: elevate Blank Street's menu through standout seasonal launches, thoughtful menu design, unique merchandising, and uncompromising product quality, ensuring every item we serve is something our customers truly love. Equal parts strategic and operational, we're looking for someone who combines creative instinct and an exceptional palate with sharp strategic and analytical skills. This role will also serve as a key cross-functional collaborator for the product function in the UK office. The role will report into the Global Product Strategy Lead and also work closely with the other function heads (Beverage Innovation, Product Quality) and the Global Product Director. This role has a clear path to a leadership position within the UK market. What You'll Own • Own Product Performance Reporting & Insights: Analyze performance data, customer feedback, and operational input to generate meaningful insights that influence product strategy., • Drive Planning & Execution of Product Launches: Lead end-to-end planning and execution of seasonal and evergreen food and beverage launches, aligning cross-functional partners, and ensuring on-time, high-quality execution., • Organize the UK Product function: Lead project management for ongoing product pilots in the UK office by working closely with our UK Beverage Program Manager and UK Food Program Manager, • Support Global Product Strategy & Research: Support key product business decisions, such as pricing, product optimization, flavor innovation, LTO launches, and category expansion. Create concise, well-structured decks, memos and briefs to drive alignment and decision-making across teams. Who We're Looking For • 4+ years in management consulting or in-house strategy at a consumer goods, retail, or hospitality company where you've shaped strategic direction, • Bonus if you have direct experience bringing products from ideation to market, • Strong analytical thinker who is and skilled at turning incomplete data into actionable insights, • Strong project management skills and ability to manage multiple initiatives with competing deadlines, • Wealth of knowledge or love for F&B, consumer retail brands, and extremely good taste, • True people person - collaborative, team-first mindset with the ability to build trust and influence across functions, • Clear and confident communicator who adapts messaging based on audience and context, • Bias for action, when something needs doing, you roll up your sleeves and figure it out, • Super comfortable with PPTX, Excel, G-sheets, • Must be based in London and available to work in-person at least 4 days per week Benefits & Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

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  • Chef de Partie
    Chef de Partie
    2 days ago
    £13–£15.61 hourly
    Full-time
    London

    START YOUR NEXT CHAPTER IN OUR LONDON CENTRAL KITCHEN, HOUSED AT BARLEY MOW The Barley Mow on Horseferry Road is home to our London Central Kitchen. This busy Central Production Kitchen in Westminster supports our businesses throughout London, as well as delivering the Barley Mow food menu to customers from the local community and businesses. ABOUT THE ROLE We are seeking a skilled and motivated Chef de Partie to join our kitchen team in Westminster. The ideal candidate will have experience running the pass or on the cook line in a busy, high-quality kitchen and a strong passion for cooking and presentation. You will work closely with the Kitchen Supervisor and General Manager to ensure smooth service and high standards of food preparation. Key responsibilities include: • Running service by yourself in quiet periods, and with the support of Commis / Prep chefs when busy periods occur., • Prepare, cook and present dishes to a high standard., • Maintain cleanliness and organisation at all times., • Monitor portion control and minimise waste at all times., • Help monitor stock levels and inform superiors when running low on stock. Requirements: • Previous experience as a CDP or strong Demi CDP in a busy kitchen, • Good knowledge of kitchen operations and food safety (HACCP)., • Ability to work well under pressure in a fast-paced environment., • Excellent team player with good communication skills., • Flexibility to work shifts, weekends, and public holidays. WE ARE PROUD TO OFFER: • Some of the best Career Growth Opportunities in the industry., • Flexible Shift Patterns – to fit around the other important things in life., • A Competitive and Progressive salary - the lower figure is the hourly salary, and the higher figure represents the average hourly income across a year, including tronc distribution for the role advertised. £13 - £15.61 p/h • A monthly variable share of the venue service charge, paid through a Tronc scheme in line with the Tipping Act 2023. 100% of our Service Charge goes to our employees and is distributed in its entirety on a monthly basis., • Stream – giving you direct access to your wages when you need them., • Private Medical Cover on completion of one year’s service., • Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service., • 28 days paid Holiday per annum, inclusive of Bank Holidays., • 25% Discount at all Glendola Leisure Venues., • Annual Staff Events, • Opportunities to innovate and contribute to the growth of your business GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY Glendola Leisure operates many different bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service and a commitment to being better every day. If you can offer friendliness, a ‘can-do’ attitude and willingness to become an expert in your products and want a role that is as individual as you are, then you’re the one for us. It is time you stopped going to work and started coming to life. Are you ready to be part of one of the hospitality industry’s biggest success stories? – It’s time to apply.

    Immediate start!
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  • Interior and FF&E Designer (Mid-level) | Global
    Interior and FF&E Designer (Mid-level) | Global
    2 days ago
    Full-time
    London

    About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... We're looking for an Interior Designer who is passionate about creating exceptional consumer experiences and excited to be part of our expansion. In this role, you will support all phases of the design and build process—from test fits and concept design through construction administration - with a strong focus on FF&E selection, as well as materials and supplier research and documentation. What You'll Own • Support the design, documentation, and execution of multiple high-quality projects by collaborating with all internal and external teams, • Assist with key initiatives from creation to implementation, • Contribute to ideating the conceptual framework for projects, • Work with the Design team and wider global team to maintain an on-brand project aesthetic appropriate to the market, • Provide regular updates to management and the project team, and work alongside and receive mentorship from Senior Designers., • Assist in coordinating with external consultants throughout the design process, • Support the determination and organisation of functional requirements, programming, space planning, and code analysis, • Help ensure design deliverables follow brand standards, including quality assurance policies and procedures, • Assist the Real Estate team in the due diligence process as needed, • Develop FF&E proposals, coordinating with suppliers and tracking communications, lead times, and budgets., • Research and evaluate new materials and suppliers, manage sample and prototype orders, and document all related communications. Requirements • BArch / MArch degree in a design or design-related field, including but not limited to Interior Design or Architecture, • 5+ years of professional design experience in commercial or hospitality projects, • Proven ability to support and contribute to both design concepts and technical documentation across multiple project phases., • Solid understanding of materials, finishes and space planning., • Excellent oral, written, and graphic communication skills;, • Strong problem-solving skills and a proactive, detail-oriented approach to your work., • Experience working in collaborative design teams and contributing to project coordination., • Excellent organisational and 'people' skills., • Proficient in the following programs: BIM (Revit), all things Google, Bluebeam, Adobe Creative Suite, • Possess a strong eye for FF&E selection and a passion for supplier and materials research. Benefits and Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events *Portfolios must be submitted for consideration **This role is based in London, and periodic travel may be required

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  • Part-Time Sales Assistant – Charm Bar
    Part-Time Sales Assistant – Charm Bar
    2 days ago
    £12.75 hourly
    Part-time
    Notting Hill, Kensington and Chelsea

    📍 Location: Notting Hill, London 🗓 Days Needed: Monday, Tuesday , Thursday, Wednesday, Friday, Saturday & Sunday (You must be available to work at least 3–4 of these days) About Us We’re Lyna London — a small, sister-owned jewellery and accessories brand founded in 2021. We create high-quality, super cute pieces at affordable prices and are known for our good vibes, great customer service, and strong social media presence. You’ve probably seen us on TikTok or Instagram — now’s your chance to be part of the story! The Role We’re looking for a fun, friendly, and creative Sales Assistant to join our Notting Hill team. You’ll chat with customers, help them choose the cutest pieces, and create custom charm bracelets and necklaces on the spot. If you love accessories, social media, and a role where no two days are the same — this is for you. What You’ll Be Doing: • Creating a welcoming and friendly atmosphere;, • Making charm bracelets and necklaces (full training provided);, • Styling products and giving customer recommendations;, • Operating the till and processing payments;, • Keeping the shop clean, tidy, and well-stocked;, • Confidently multitasking in a busy environment;, • Creating fun content for social media (bonus if camera-confident!);, • Answering phone calls politely and professionally. What We’re Looking For 💫 • Outgoing and confident communicator;, • Comfortable working in a fast-paced retail environment;, • Creative and enjoys hands-on tasks;, • Keen to learn and grow with a small indie brand;, • Retail or customer service experience (a bonus, not essential);, • Organised with good time management;, • Reliable, proactive, and a positive team player. Availability Must-Haves 📅 • Available at least 3 days from Monday, Tuesday, Thursday, Friday, Saturday & Sunday, • Weekend and bank holiday availability is essential Perks You’ll Love 💕 💎 Free jewellery & accessories 💰 Staff discount on everything 🌸 Friendly team, fun shifts & good vibes 📸 Opportunities to be involved in social media content ✨ Sound like your vibe? Join our Lyna London fam at Notting Hill and help us create magical moments for every customer 💫 We can’t wait to meet you!

    Immediate start!
    Easy apply
  • Digital Designer
    Digital Designer
    2 days ago
    Full-time
    London

    About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. At Blank Street, we're building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Digital Designer to join our Product Design team and own design execution across internal storytelling and digital product touchpoints. As a Digital Designer, you will split your time between two core areas: (1) creating polished presentations and internal materials (decks, how-to cards, pamphlets) that tell clear stories for internal and external audiences, and (2) contributing to the design of our app, website, and internal tools alongside the product team. You bring a curious and creative mindset, capable of translating ideas and feedback into polished visual outputs and engaging digital experiences. You are comfortable iterating on work based on feedback, refining designs as projects evolve, and maintaining a high standard of quality across all touchpoints. Attention to detail, visual clarity, and a passion for learning are key, and experience with AI-powered design tools or systems is a plus. What You'll Own ------------------- Internal Storytelling & Presentations • Own the creation of investor decks, internal decks, how-to cards, pamphlets, and partner-facing materials, • Ensure fast turnaround, clear narrative structure, and consistent brand quality across all materials, • Collaborate with cross-functional teams to translate complex ideas into clear, well-designed communication Mobile App & Loyalty Design • Support the design and delivery of features across the consumer app and loyalty program, • Take ownership of design tasks and features, working independently from brief to final output Web Presence & E-commerce • Contribute to the website and e-commerce experience, maintaining a consistent, high-quality visual standard Across All Pillars • Collaborate with designers and cross-functional partners to bring ideas to life, from early concepts through to polished final outputs, • Refine and iterate on designs based on feedback, confidently navigating multiple rounds of input, • Contribute creative ideas and a fresh perspective to everyday design challenges Requirements ---------------- • 2+ years of experience minimum in a product design, user experience, or equivalent role, with demonstrated experience working on digital products or presentation/visual communication design, • Strong proficiency in Figma, with experience using it to design and iterate on digital product experiences, • Skilled in Adobe Creative Suite and other modern design tools, • Comfortable working collaboratively with designers and cross-functional partners, iterating based on feedback, • Strong visual sensibility with a keen eye for layout, typography, and composition, • Detail-oriented, organised, and able to manage multiple tasks and deadlines, • Creative, proactive, and motivated to contribute ideas that elevate the quality of our digital experiences, • Familiarity with AI-powered design tools or systems is a plus Benefits & Perks --------------------- • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

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  • Account Assistant
    Account Assistant
    14 days ago
    £14–£17 hourly
    Full-time
    London

    Where's My Salad 📍 Leather Lane, London EC1N 💷 £30,000 – £35,000 per year 🕒 Full-Time | Permanent | Hybrid About Us Where's My Salad is a fresh food and coffee concept serving globally inspired salads, wraps, sandwiches, protein bowls, breakfast pots and grab-and-go products from the heart of Central London. As we continue to grow, we are looking for an Accounts & Finance Assistant to support the day-to-day financial operations of the business and help maintain accurate records across purchasing, sales and supplier accounts. This is a hands-on role suited to someone who enjoys working with numbers, staying organised and supporting a growing business behind the scenes. The Role You will work closely with management and external accountants to ensure financial records are accurate, suppliers are paid on time and key financial information is maintained across the business. The role combines finance administration, supplier management and reporting responsibilities within a growing hospitality operation. Key Responsibilities • Process supplier invoices and purchase orders, • Maintain accurate financial and supplier records, • Reconcile bank accounts and supplier statements, • Assist with accounts payable and accounts receivable, • Monitor supplier payments and outstanding balances, • Support payroll administration and staff expense processing, • Assist with VAT preparation and financial documentation, • Prepare weekly sales and cost reports, • Support stock and food cost reporting, • Liaise with suppliers, accountants and service providers when required What We're Looking For • Previous experience in accounts, finance administration or bookkeeping, • Good understanding of basic accounting principles, • Strong attention to detail and accuracy, • Good Excel and Microsoft Office skills, • Experience with Xero, QuickBooks or similar accounting software preferred, • Organised and able to manage multiple tasks effectively What We Offer • Competitive salary, • Hybrid working arrangement, • Employee food and drink discount, • Training and development opportunities, • Opportunity to grow with a developing business If you enjoy working with numbers and want to be part of a growing company from an early stage, we'd love to hear from you.

    Immediate start!
    No experience
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  • Bartender
    Bartender
    20 days ago
    £15–£16 hourly
    Full-time
    London

    AKI is a contemporary Japanese restaurant and lounge bar, celebrated for its modern take on authentic Japanese cuisine and elegant atmosphere. We are opening a brand-new restaurant in London, set in an amazing location within a historic old bank. We are looking for a talented and motivated Bartender who is excited to join a new project and help deliver the AKI experience in one of the world’s most vibrant cities The Job • Prepare and serve alcoholic and non-alcoholic drinks accurately and efficiently, following standard recipes and guest requests., • Provide friendly and attentive service, taking orders promptly and offering thoughtful drink recommendations., • Maintain the cleanliness and organization of the bar area throughout your shift, ensuring a welcoming and hygienic environment., • Ensure all drinks are prepared and served in accordance with company standards and all health and safety regulations., • Restock bar supplies and communicate low inventory levels to management proactively., • Adhere to all licensing laws, health and safety, and hygiene policies., • Assist with bar setup and closing procedures as needed to ensure smooth operations., • Work collaboratively with the entire bar and wider team to ensure seamless and efficient service., • Engage with guests in a professional and courteous manner, enhancing their overall experience., • Stay informed about current beverage trends and new products to continuously grow your knowledge. Job Requirements • Proven experience as a Bartender in a busy bar or restaurant setting., • Solid knowledge of classic cocktails, spirits, wines, and beers., • Excellent customer service skills with a friendly and approachable demeanor., • Ability to work efficiently in a fast-paced environment and handle multiple tasks., • Strong organizational skills and attention to detail, especially regarding cleanliness and stock management., • A positive attitude and a team player mindset

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  • Online Cooperation
    Online Cooperation
    2 months ago
    £60–£99 hourly
    Part-time
    London

    Hi, I’m currently looking for UK-based partners to collaborate on a TikTok e-commerce project. We are Joy Shop, a China-based cross-border e-commerce service company. Our main business is helping Chinese sellers expand into overseas markets, including building and operating stores on platforms such as TikTok Shop in the UK. As our business grows, we are now looking to work with individuals based in the UK who are interested in becoming long-term partners in running TikTok Shop stores. How the collaboration works: • The TikTok Shop store will be registered under your name (as a UK resident with valid ID), • You will be the legal account holder and have full visibility and access to the store at all times, • Our team will handle all operational aspects, including product sourcing, supply chain, customer service, and store management. You don’t need to worry about anything after the setup. What you need to do: • Assist with the initial account setup (guided step by step, takes around 10–15 minutes), • Help with occasional platform verification if required Revenue & payments: You will receive: • An initial setup fee (£120), • A fixed monthly payment of £15 as a base return for maintaining the account, • £60 for any additional verification assistance each time (optional) Important details: • All transactions are processed through the platform — funds do not go through your personal bank account, • TikTok Shop automatically handles VAT and relevant sales taxes, which are deducted per transaction, • After the initial setup, there is no ongoing work required from your side, and you can continue receiving the monthly £15 payment, • A formal agreement can be signed to clearly define responsibilities and protect your rights Why join: • No experience required — our team handles operations, • No daily workload — minimal time commitment, • Stable monthly return with very low involvement If you’re interested, feel free to message me and I’ll walk you through the details. Please feel free to DM me, I’ll explain everything in detail.🤝

    Immediate start!
    No experience
    Easy apply
  • Operations Manager
    Operations Manager
    2 months ago
    £30000–£45000 yearly
    Full-time
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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