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EXTERNAL SALES COORDINATORUK based global manufacturer of bespoke solutions in the scientific sector are seeking an External Sales Coordinator to join their teamThe Role:You will be covering customers in the Australasia, South Africa and New Zealand territory, with regular travel for up to 4/5 weeks at a time every 3/4 months. No cold calling. 99/100 times you will be passed on warm leads by the sales department. Main focus will be speaking to the clients to aid their requirements, look at machines, consult them and give them the best possible solution.Responsibilities: Selling Quoting Booking orders Forecasting Market Development Agent/distributor development and appointment Reporting Supporting after-market sales growth and department Communicate with many internal departments like production, engineering, shipping & accounts to ensure smooth running of projects. Become an expert on the world leading processing machines and servicesThe successful Internal Sales Coordinator will have: 1-3 years experience in a technical sales role A degree in Engineering or Business Excellent written and verbal business communication skills with attention to detail. Ability to work as an individual as well as a team player with good interpersonal skills and customer focus. A good knowledge of the Microsoft Office suite of products Any additional language would be very useful.Package- Competitive base salary and commission package- Generous profit-sharing bonus- Private Pension plan- Comprehensive training program- Future progress/development- Laptop, cell phone, and all supplies necessary to be successful.- All expenses paid whilst awayBasic salary of £26,300 + bonuses/commissionYear 1 OTE -£35,000Must be a British Passport Holder

EXTERNAL SALES COORDINATOR UK based global manufacturer of bespoke solutions in the scientific sector are seeking an External Sales Coordinator to join their team The Role: You will be covering customers in the Australasia, South Africa and New Zealand territory, with regular travel for up to 4/5 weeks at a time every 3/4 months. No cold calling. 99/100 times you will be passed on warm leads by the sales department. Main focus will be speaking to the clients to aid their requirements, look at machines, consult them and give them the best possible solution. Responsibilities: • Selling, • Quoting, • Booking orders, • Forecasting, • Market Development, • Agent/distributor development and appointment, • Reporting, • Supporting after-market sales growth and department, • Communicate with many internal departments like production, engineering, shipping & accounts to ensure smooth running of projects., • Become an expert on the world leading processing machines and services The successful Internal Sales Coordinator will have: • 1-3 years experience in a technical sales role, • Excellent written and verbal business communication skills with attention to detail., • Ability to work as an individual as well as a team player with good interpersonal skills and customer focus., • A good knowledge of the Microsoft Office suite of products, • Any additional language would be very useful. Package • Competitive base salary and commission package, • Generous profit-sharing bonus, • Private Pension plan, • Comprehensive training program, • Future progress/development, • Laptop, cell phone, and all supplies necessary to be successful., • All expenses paid whilst away Basic salary of £25,000-£30,000 + bonuses/commission Year 1 OTE - £30,000-£35,000 Must be a British Passport Holder

Customer Service Agent / Helpdesk Agent Salary Up to £26,000 depending on experience Hours • 9-hour day on a rotational shift pattern between 7am–7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers, • Management and ownership of cases throughout their lifecycle through to completion, • Case diagnosis and first-line qualification of issues before call-out, • Ensure cases are restored for service within SLA, • Central point of contact between international customers and suppliers, • Booking of engineering resource, logistics, travel, critical spares, etc., • Raising accurate escalations in a timely manner, • Booking preventative maintenance visits General Responsibilities • Engagement with other departments, • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements, • Effective actioning and follow-up of required activities, • Meticulous attention to detail, • Strong administration and organisational skills, • Commercial awareness, • Excellent customer relations and interpersonal skills, • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems, • Experience with CRM systems (ideally Microsoft Dynamics), • Experience with SAP, • Experience working in an AV / VC technology environment, • Previous customer service experience