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  • Front of House Manager
    Front of House Manager
    13 days ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

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  • Sushi Chef
    Sushi Chef
    1 month ago
    £15–£18 hourly
    Full-time
    London

    We are seeking a skilled and passionate Sushi Chef to join our culinary team. The ideal candidate will have a strong background in Japanese cuisine, particularly sushi preparation, and possess excellent organisational and communication skills. This role offers an exciting opportunity to showcase your craftsmanship in a dynamic environment dedicated to authentic flavours and high-quality service. The Sushi Chef will be responsible for preparing, presenting, and maintaining the highest standards of sushi dishes while ensuring a clean and efficient work environment. Duties • Prepare a variety of sushi dishes according to traditional recipes and customer specifications, • Ensure all ingredients are fresh, properly stored, and used efficiently, • Maintain cleanliness and organisation of the sushi preparation area in compliance with health and safety regulations, • Collaborate with team members to deliver exceptional dining experiences, • Educate junior staff or trainees on sushi techniques and presentation standards, • Manage inventory levels, order supplies as needed, and minimise waste, • Uphold high standards of hygiene, food safety, and sanitation at all times, • Assist in menu development by suggesting new sushi creations or improvements Requirements • Proven experience as a Sushi Chef or similar role within a busy restaurant environment, • Fluency in English, with strong communication skills to effectively liaise with team members and customers, • Organisational skills to manage multiple orders efficiently during peak hours, • Knowledge of IT systems related to inventory management or ordering is desirable, • Ability to work under pressure while maintaining attention to detail, • Excellent organisational skills for maintaining cleanliness and stock control, • Basic plumbing knowledge is advantageous for handling kitchen equipment maintenance, • Teaching experience or the ability to train junior staff is a plus, • Strong interpersonal skills to foster teamwork and customer satisfaction

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  • STUDIO PHOTOGRAPHER & STORE ASSISTANT – SNAPPY SNAPS
    STUDIO PHOTOGRAPHER & STORE ASSISTANT – SNAPPY SNAPS
    1 month ago
    £12.1–£13.5 hourly
    Full-time
    London

    We are looking for a confident and creative Photographer & Store Assistant to join our busy Snappy Snaps team. This is a varied role combining photography, customer service and retail duties. You will be responsible for running the studio side of the business while also helping with day-to-day shop operations. Main Duties: • Carrying out studio photography sessions, • Taking professional passport and ID photos, • Editing and retouching images, • Helping customers with photo printing and personalised products, • Assisting with framing, gifts and print orders, • Serving customers and providing excellent customer service, • Helping keep the store clean, organised and running efficiently, • Supporting the team with general shop duties, • Promoting studio packages and helping drive sales within the business Requirements: • Photography experience preferred, • Good understanding of studio lighting and camera equipment, • Strong working knowledge of Adobe Creative Suite including Photoshop, Illustrator and Lightroom, • Advanced computer skills preferred, • Confident using printing software, email systems and general IT systems, • Friendly and confident with customers, • Good attention to detail, • Reliable, punctual and organised, • Able to work in a fast-paced retail environment Experience in retail, printing or photo lab work would be a strong advantage. What We Offer: • Competitive pay depending on experience, • Commission on sales, • Staff discounts, • Training and development opportunities, • Opportunity to grow within the business This is a great opportunity for somebody creative who enjoys both photography and customer interaction. To apply, please send your CV, portfolio examples (if available) and a short introduction.

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