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  • Front of House Supervisor
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    Front of House Supervisor
    11 hours ago
    Full-time
    London

    FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    23 hours ago
    £42000–£43000 yearly
    Full-time
    London

    Location: South West London (SW1V), SW1W Salary: From £42,000 to £43,000 per annum + tips and surplus tronc Our client is an iconic neighbourhood British restaurant nestled in the heart of Victoria, renowned for delivering a distinctive and memorable dining experience every day. With two vibrant bars, elegant private lounges, and a spacious restaurant floor accommodating up to 250 guests, the venue blends charm with scale. Daily service sees a steady flow of 40 guests at lunch and over 180 for dinner, reflecting its loyal following and consistent demand. Backed by a strong and supportive senior management team, new team members are given time to settle in and integrate before stepping fully into their role—ensuring a smooth and confident transition. Assistant Restaurant Manager Benefits: • Overtime Paid £17 per hour + Cash Tips + Credit Card Tips, • Surplus tronc payments added, • 45 hours per week minimum, • Amazing ambiance with live music on a night, • Free meals whilst on duty, • Victoria station – 5-minute walk, • Payment every two weeks, • 50% discount when dining in the restaurant, • Generous pension schemes, • Great opportunity to grow and progress into a more senior role. Assistant Restaurant Manager requirements: • A assistant restaurant manager with a proven experience in reputable restaurants, hotels, or members’ clubs, • Ready to step up from a Restaurant Supervisor role or already working as an Floor Manager., • Strong leadership skills with a hands-on, service-driven approach, • Excellent interpersonal skills—confident with both guests and team members, • Passionate about hospitality and creating memorable guest experiences.

    Immediate start!
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  • Food and Drink Runner
    Food and Drink Runner
    2 days ago
    £14.5 hourly
    Full-time
    London

    Our front-of-house team is currently seeking a dedicated and energetic Food Runner / Server Assistant to join the SUSHISAMBA Covent Garden family. As a key link between the kitchen and the dining room, you’ll play a vital role in ensuring that each dish is delivered promptly, presented perfectly, and enjoyed at its best. From supporting our waitstaff to enhancing guest satisfaction, your commitment to smooth service flow will help create the memorable experiences our guests return for. Your Rewards: As a valued member of our team, you’ll receive a range of benefits designed to support and reward your dedication: Highly competitive salary 50% discount on food and drink for up to 6 people in SUSHISAMBA® or Duck & Waffle 28 days’ holiday allowance Complimentary meal and drink during shifts ‘Refer-a-friend’ cash incentive scheme Employee of the month rewards Internal training and clear career progression Pension scheme with employer contributions Annual staff awards and celebration party Your Requirements: As a Food Runner / Server Assistant, you’ll be responsible for assisting the service team and maintaining clear and effective communication with the kitchen. You’ll deliver dishes swiftly and safely, support table setup and turnover, and anticipate the needs of both guests and colleagues to keep the dining room running seamlessly. We’d love you to have: Previous experience in a fast-paced, high-quality restaurant environment Strong communication skills and a proactive attitude A natural sense of urgency and attention to detail The ability to carry multiple plates and work with speed and precision Willingness to learn and grow within the team Flexibility with working hours, including evenings and weekends A friendly, team-focused personality and a positive approach to challenges Your Restaurant: SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil, and Peru. Our menus feature a blend of new and signature dishes that emphasize bold flavours, premium ingredients, and artistic presentation. Operated by Sushi Samba Group, we proudly run restaurants in Las Vegas, London, Edinburgh, Dubai, Doha, and Bahrain.

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  • Restaurant Supervisor
    Restaurant Supervisor
    1 day ago
    £17 hourly
    Full-time
    London

    Location: South West London (SW1V), SW1V Salary: £17 per hour + cash tips/card tips Our client is an iconic neighbourhood British restaurant nestled in the heart of Victoria, renowned for delivering a distinctive and memorable dining experience every day. With two vibrant bars, elegant private lounges, and a spacious restaurant floor accommodating up to 250 guests, the venue blends charm with scale. Daily service sees a steady flow of 20 guests at lunch and over 120+ for dinner, reflecting its loyal following and consistent demand. Backed by a strong and supportive senior management team, new team members are given time to settle in and integrate before stepping fully into their role—ensuring a smooth and confident transition. Restaurant Supervisor Benefits: • £17 per hour + Cash Tips + Credit Card Tips, • 45 hours per week minimum, • Amazing ambiance with live music on a night, • Free meals whilst on duty, • Victoria station – 5-minute walk, • Payment every two weeks, • 50% discount when dining in the restaurant, • Generous pension schemes, • Great opportunity to grow and progress into a more senior role. Restaurant Supervisor requirements: • Proven experience in reputable restaurants, hotels, or members’ clubs, • Ready to step up from a Head Waiter role or already working as a Restaurant Supervisor, • Strong leadership skills with a hands-on, service-driven approach, • Excellent interpersonal skills—confident with both guests and team members, • Passionate about hospitality and creating memorable guest experiences.

    Immediate start!
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  • OVERNIGHT Host / Hostess
    OVERNIGHT Host / Hostess
    3 days ago
    £16 hourly
    Full-time
    Bishopsgate, City of London

    Please note this position is for OVERNIGHT Host/Hostess - working hours between 19:00~00:00 until 07:00 AM next day. Our Duck & Waffle team is looking for an experienced OVERNIGHT Host/Hostess to join the family. Service is always at the forefront so you must be exceptionally welcoming, dynamic and friendly. Our guests choose us for a memorable experience, and you will make each experience extra special. Benefits include: Highly competitive salary 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants 28-day holiday allowance Complimentary breakfast and dinner during shifts 'Refer-a-friend’ cash incentive scheme Employee of the Month rewards Internal Training and career development Pension Scheme – including employer contributions Yearly Staff party Your Requirements: The OVERNIGHT Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones politely and promptly with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part in the flow and pace of our dining service. As an OVERNIGHT Host/Hostess, we would love you to have: Experience in a fast-paced hospitality environment Availability to work evenings, weekends and most holidays Excellent written and verbal English language communication skills Greet guests and seat them at tables or in waiting areas Exceptional attention to detail Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant Ability to multi-task and follow directions Flexibility in scheduling is strongly preferred Salary: starting with £16.00 per hour Schedule: Full Time Location: 110 Bishopsgate - EC2N 4AY

    No experience
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  • Group Finance Manager
    Group Finance Manager
    6 days ago
    £60000–£65000 yearly
    Full-time
    London

    We are a fast-growing, creatively driven hospitality group with venues in London, Abu Dhabi and international expansion projects underway in Monaco, Abu Dhabi, and beyond. Rooted in our family-run origins, we value long-term commitment, collaboration, and vision. We're seeking an experienced yet hands-on Finance Manager to take ownership of the group's financial operations, help shape strategic decision-making, and grow into a future CFO role as the business continues to expand. This position is ideal for someone who thrives in an entrepreneurial environment, is eager to build systems and structures from within, and is motivated by purpose and growth rather than hierarchy. Key Responsibilities 1. Financial Management & Oversight • Oversee day-to-day financial operations across all venues and entities within the group. , • Manage cash flow, forecasting, and group liquidity planning. , • Oversee accounts payable/receivable, payroll accuracy, and VAT submissions. , • Supervise management accounts and ensure monthly reporting is timely, accurate, and actionable. , • Consolidate and analyse financial performance across UK and international projects. 2. Strategic Planning & Growth Support  • Support leadership in financial planning for new openings, refurbs, and international expansions (e.g., project budgets, funding timelines, ROI tracking). , • Build and manage business models, forecasts, and sensitivity analyses for new ventures. , • Partner with the Managing Director on long-term growth strategies and capital allocation. , • Identify efficiencies and cost-saving opportunities without compromising creative or operational integrity. , • Big picture financial planning for trajectory of the group. 3. Project & Investment Oversight  • Track project spend versus budget and ensure accurate cashflow planning for fit-outs and openings. , • Liaise with contractors, suppliers, and landlords regarding financial matters, payments, and funding schedules. , • Support negotiations for lease contributions, rent-free periods, and financial agreements with partners or landlords. , • Maintain and evolve project tracking tools (spreadsheets, dashboards, cost trackers). 4. Systems, Processes & Reporting  • Review and improve accounting systems and internal controls as the group scales. , • Implement clear financial reporting structures between venue teams, central finance, and leadership. , • Ensure all statutory and compliance obligations (HMRC, Companies House, etc.) are met. , • Support the digital transformation of the finance function, from automation to cloud-based reporting / AI developments. 5. Leadership & Team Development • Work closely with venue GMs, operations, and HR to embed financial awareness across teams. , • Cost control optimisation. , • Champion a culture of accountability and transparency around budgets and costs. 6. International Expansion & Cross-Border Finance  • Assist with financial structuring, banking, and tax planning for international projects. , • Support cross-currency forecasting and consolidated reporting for UK and overseas entities. , • Liaise with external advisors (auditors, lawyers, tax specialists) to ensure group compliance and optimisation. The Ideal Candidate  • Experienced Finance Manager, Controller, or Senior Accountant ready for their next step. , • Background in hospitality, F&B, or multi-site operations preferred.  Strong understanding of cashflow management, budgeting, and project accounting. , • Confident working directly with founders and senior leadership. , • Entrepreneurial mindset: solutions-driven, proactive, and emotionally intelligent. , • Excited by the idea of growing with the business into a CFO-level position over time. , • Passionate about hospitality, creativity, and the intersection between business and brand. What We Offer  • The opportunity to grow into a senior leadership role as the group expands internationally. , • A collaborative, creative, and family-driven culture that values purpose and integrity. , • Exposure to unique projects in London, Monaco, and Abu Dhabi. , • Competitive salary (commensurate with experience) with performance-based growth potential. , • Hybrid working structure and direct input in shaping the company's financial future. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting!

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