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  • Floor Supervisor
    Floor Supervisor
    8 hours ago
    Part-time
    London

    Floor Supervisor Job Description Job Title Floor Supervisor Department Operations / Front of House Reports To Restaurant Manager / General Manager Job Purpose The Floor Supervisor is responsible for overseeing the day-to-day front-of-house operation, ensuring exceptional guest experiences, maintaining service standards, supporting team performance, and ensuring smooth restaurant operations during service periods. The role requires strong leadership, excellent communication skills, attention to detail, and a passion for hospitality. Key Responsibilities Guest Experience & Service Excellence • Ensure all guests receive friendly, professional, and attentive service., • Lead by example and maintain high standards of hospitality at all times., • Greet and engage with guests where appropriate to ensure satisfaction., • Handle guest feedback, complaints, and service recovery professionally and efficiently., • Monitor guest experience throughout service and take proactive action where necessary., • Ensure guests feel welcomed, valued, and looked after during their visit. Team Leadership • Supervise, motivate, and support Front of House team members during service., • Conduct pre-shift briefings and ensure staff are fully informed of daily specials, menu updates, promotions, and operational requirements., • Monitor employee performance and provide coaching and guidance where needed., • Promote teamwork, professionalism, and a positive working environment., • Assist with the onboarding and training of new team members., • Ensure company standards, policies, and procedures are consistently followed. Service Operations • Oversee smooth and efficient restaurant operations throughout service., • Ensure correct table allocation and effective management of reservations and walk-ins., • Monitor service flow and coordinate between front and back of house teams., • Ensure food and drinks are delivered accurately and within company standards., • Support the team during busy periods and maintain service efficiency., • Manage service timing and guest expectations effectively. Sales & Upselling • Encourage and support upselling opportunities across food and beverage offerings., • Ensure the team has strong product knowledge of menus, drinks, allergens, and promotions., • Monitor average spend and support initiatives to maximise revenue., • Promote specials, signature dishes, and premium beverage options. Health & Safety • Ensure compliance with all food safety, health and safety, and licensing regulations., • Maintain high standards of cleanliness and presentation throughout the restaurant., • Ensure all team members follow hygiene and safety procedures., • Report maintenance issues and health and safety concerns promptly. Cash Handling & Administration • Support daily opening and closing procedures., • Assist with cash handling procedures and reconciliation where required., • Complete operational checklists and service reports., • Ensure accurate recording of guest feedback and operational issues. Knowledge & Skills Required Essential • Previous experience in a supervisory role within hospitality or restaurant operations., • Excellent customer service skills., • Strong leadership and team management abilities., • Good communication and interpersonal skills., • Ability to remain calm under pressure., • Strong organisational and problem-solving skills., • Knowledge of food safety and health & safety regulations., • Good understanding of restaurant service standards. Desirable • Personal Licence Holder (where applicable)., • First Aid qualification., • Experience with reservation and POS systems., • Knowledge of Mediterranean, Turkish, or similar hospitality concepts. Key Performance Indicators (KPIs) • Guest satisfaction scores and feedback., • Service standards compliance., • Team performance and engagement., • Sales and upselling performance., • Mystery shopper results., • Operational efficiency during service., • Cleanliness and presentation standards., • Reduction in guest complaints. Working Relationships The Floor Supervisor will work closely with: • General Manager, • Restaurant Manager, • Head Chef and Kitchen Team, • Front of House Team, • Bar Team, • HR Department Company Expectations All employees are expected to: • Deliver exceptional hospitality and guest service., • Demonstrate professionalism and integrity., • Take ownership of guest satisfaction., • Support colleagues and contribute to a positive team culture., • Uphold company values, policies, and standards at all times. HAZ Group is committed to providing memorable guest experiences through exceptional service, teamwork, and continuous improvement.

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  • Food and Drink Runner
    Food and Drink Runner
    13 hours ago
    £14.5 hourly
    Full-time
    London

    Our front-of-house team is currently seeking a dedicated and energetic Food Runner / Server Assistant to join the SUSHISAMBA Covent Garden family. As a key link between the kitchen and the dining room, you’ll play a vital role in ensuring that each dish is delivered promptly, presented perfectly, and enjoyed at its best. From supporting our waitstaff to enhancing guest satisfaction, your commitment to smooth service flow will help create the memorable experiences our guests return for. Your Rewards: As a valued member of our team, you’ll receive a range of benefits designed to support and reward your dedication: Highly competitive salary 50% discount on food and drink for up to 6 people in SUSHISAMBA® or Duck & Waffle 28 days’ holiday allowance Complimentary meal and drink during shifts ‘Refer-a-friend’ cash incentive scheme Employee of the month rewards Internal training and clear career progression Pension scheme with employer contributions Annual staff awards and celebration party Your Requirements: As a Food Runner / Server Assistant, you’ll be responsible for assisting the service team and maintaining clear and effective communication with the kitchen. You’ll deliver dishes swiftly and safely, support table setup and turnover, and anticipate the needs of both guests and colleagues to keep the dining room running seamlessly. We’d love you to have: Previous experience in a fast-paced, high-quality restaurant environment Strong communication skills and a proactive attitude A natural sense of urgency and attention to detail The ability to carry multiple plates and work with speed and precision Willingness to learn and grow within the team Flexibility with working hours, including evenings and weekends A friendly, team-focused personality and a positive approach to challenges Your Restaurant: SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil, and Peru. Our menus feature a blend of new and signature dishes that emphasize bold flavours, premium ingredients, and artistic presentation. Operated by Sushi Samba Group, we proudly run restaurants in Las Vegas, London, Edinburgh, Dubai, Doha, and Bahrain.

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  • Part Time Host/Hostess
    Part Time Host/Hostess
    17 hours ago
    £16–£17 hourly
    Part-time
    London

    Are you passionate about hospitality and eager to be the welcoming face of a renowned restaurant? Firmdale Hotels is looking for a dynamic and friendly Host to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels, known for their unique design, vibrant atmosphere, and exceptional service. Our commitment to creating memorable experiences for our guests is matched only by our dedication to fostering a supportive and inspiring work environment for our team members. Join us and become a part of a company that values creativity, teamwork, and excellence. As a Host at the Haymarket Hotel, you will be the first point of contact for our guests, setting the tone for their entire dining experience. Responsibilities: • Creating a welcoming and friendly atmosphere from the moment guests arrive., • Engaging with guests to ensure they feel valued and at home., • Managing bookings to optimise the dining room flow and guest satisfaction., • Working closely with the team and management to ensure seamless service., • Ensuring the dining area is impeccable and guests receive top-notch service. What you Need: • Keen to work as part of a dynamic and supportive team., • Strong interpersonal skills and a genuine passion for providing outstanding service., • A meticulous approach to ensuring every guest's experience is perfect., • A warm, approachable demeanour and a proactive attitude., • Previous experience in a similar environment is desirable but not essential. We value personality and a passion for hospitality above all. What We Offer: • Competitive hourly rate of £16.00 - £17.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • OVERNIGHT Host / Hostess
    OVERNIGHT Host / Hostess
    7 days ago
    £17 hourly
    Full-time
    Bishopsgate, City of London

    Please note this position is for an OVERNIGHT Host/Hostess, working hours between 9:00PM until 07:00AM the next day. Our Duck & Waffle team is looking for an experienced OVERNIGHT Host/Hostess to join the family. Service is always at the forefront, so you must be exceptionally welcoming, dynamic and friendly. Our guests choose us for a memorable experience, and you will make each experience extra special. Benefits include: • Highly competitive salary, • 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants, • 28-day holiday allowance, • Complimentary breakfast and dinner during shifts, • 'Refer-a-friend’ cash incentive scheme, • Employee of the Month rewards, • Internal Training and career development, • Pension Scheme – including employer contributions, • Yearly Staff party Your Requirements: The OVERNIGHT Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones politely and promptly with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part in the flow and pace of our dining service. As an OVERNIGHT Host/Hostess, we would love you to have: • Experience in a fast-paced hospitality environment, • Availability to work evenings, weekends and most holidays, • Excellent written and verbal English language communication skills, • Greet guests and seat them at tables or in waiting areas, • Exceptional attention to detail, • Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant, • Ability to multitask and follow directions, • Flexibility in scheduling is strongly preferred Salary: starting at £16.00 per hour Schedule: Full-time Location: 110 Bishopsgate - EC2N 4AY

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  • Supervisor
    Supervisor
    11 days ago
    £15–£16 hourly
    Full-time
    London

    Job Opening: Supervisor- Casa Verde Location: 135 Fleet St, London EC4Y 1HY Pay Rate: £15/ £16 per hour Casa Verde London is looking for an energetic and reliable Supervisor to join our dynamic Management Team in our new opening. This role is perfect for someone who enjoys working in fast-paced, customer-focused Hospitality environment. Skills and Experience Requirements -The Floor Supervisor is responsible for delivering exceptional guest service while overseeing the smooth flow of restaurant operations. Their primary duties include serving guests, managing service order, and ensuring an outstanding dining experience. -Floor Supervisor supports the daily operation of the restaurant by coordinating service, maintaining high service standards, and ensuring all service protocols are consistently followed. -Floor Supervisor also leads and supports the waiters and food runners by providing guidance on service procedures, allocating daily tasks, and overseeing essential operational duties such as cleaning, cutlery polishing, table preparation, and other service maintenance responsibilities. They play a key role in ensuring the team operates efficiently while maintaining the highest standards of hospitality and presentation. Requirements: -A positive attitude and strong teamwork skills -Ability to work under pressure -Previous experience in a restaurant (training provided ) -Excellent communication and attention to detail Why join Casa Verde? -Competitive hourly rate of £15/£16 per hour, based on experience Supportive team and great working atmosphere -Opportunities for career growth within the company -Free staffs meals prepared daily by our chefs

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  • Sustainability Finance Analyst
    Sustainability Finance Analyst
    1 month ago
    £45800–£50000 yearly
    Full-time
    London

    Company: Chongqing Cabers Salary: £45,800 per annum Job Type: Full-time, Permanent Working Hours: 37.5 hours per week About the Company Chongqing Cabers provides environmental and sustainability consultancy services, focusing on energy efficiency, property improvements and practical solutions for residential and commercial buildings in the UK. We work with overseas technical teams to assess environmental projects and develop commercially viable solutions for the UK market. About the Role We are looking for a Sustainability Finance Analyst to support the financial planning and commercial assessment of our environmental and energy-efficiency projects. The successful candidate will work closely with our UK team and overseas technical colleagues, providing financial analysis, project budgeting and investment assessments. Key Responsibilities • Assess the financial feasibility of energy-efficiency and property retrofit projects., • Prepare project budgets, cash-flow forecasts and financial models., • Analyse installation costs, potential energy savings, investment returns and payback periods., • Work with overseas technical teams to evaluate the commercial viability of environmental solutions for the UK market., • Review financing options, mortgage costs and funding arrangements for property improvement projects., • Prepare financial reports, pricing assessments and commercial recommendations for clients and management. Candidate Requirements • Degree or relevant background in Accounting, Finance, Economics or a related discipline., • Good understanding of financial analysis, budgeting and cash-flow management., • Knowledge of property investment, mortgages, lending and financing structures., • Ability to assess project costs, investment returns and commercial feasibility., • Strong numerical, analytical and organisational skills., • Good communication skills and attention to detail., • Previous experience in a commercial, financial or business environment would be advantageous. What We Offer • Company pension scheme., • Training and professional development opportunities., • Experience working on UK and international projects., • Exposure to environmental consultancy, property and sustainability projects., • Career development opportunities within a growing business.

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  • Bartender
    Bartender
    2 months ago
    £12.71–£13.5 hourly
    Full-time
    South Kensington, London

    Summary of Position The Bartender owns the bar's readiness, exact beverage execution, service pace, stock accuracy, legal compliance and close. The role prepares approved bar beverages to recipe, protects the 5-minute beverage target, maintains accurate inventory/waste records and escalates equipment, safety or supply failures without creating workarounds. Key Performance Areas (KPAs) · Bar Readiness · Beverage Quality & Service Pace · Stock, Waste & Cost Control · Legal, Hygiene & Safety · Close & Team Coordination Duties & Responsibilities Bar Readiness · Open the bar fully: cleanliness, par, glassware, tools, refrigeration/equipment and POS readiness before service. Beverage Quality & Service Pace · Prepare every approved beverage exactly to the current recipe and presentation standard. · Deliver bar output through the approved service flow and protect the 5-minute beverage target. · Use approved pairings and natural upselling without altering product standards. Stock, Waste & Cost Control · Maintain stock/par and record consumption, inventory and waste accurately in the approved system. · Follow RM-PIN and reason-code controls for voids/discounts; never create an unofficial workaround. Legal, Hygiene & Safety · Maintain approved storage temperatures, hygiene and beverage safety. · Comply with the approved local alcohol/legal overlay for the market. · Escalate equipment, technology, safety and supply failures through the correct playbook/manager route. Close & Team Coordination · Close the bar, store stock and clean equipment/bar to standard with required Shift Leader/RM verification. · Coordinate with Waiters and Runners while preserving the rule that Runner owns soft- drink preparation. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Bar is fully ready before service and by the approved T-15 readiness gate. · Approved beverages are produced exactly to recipe/presentation standard and within the 5-minute service target. · Inventory, consumption and waste records are complete and accurate. · 100% compliance with local alcohol/legal, hygiene and storage controls. · Voids/discounts follow RM-PIN and reason-code controls; no unofficial workaround is used. · Bar close is complete and verified. Qualifications · Meet the legal age and licensing requirements to prepare/serve alcohol in the relevant market. · Have working knowledge of standard beverage preparation and basic bar mathematics/cash controls. · Be able to communicate clearly, multi-task under pressure and follow workplace safety requirements. · Complete the current Bartender Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Working knowledge of approved beverage recipes, bar equipment, POS, stock/waste controls and local alcohol compliance. Current Bartender certification is required before independent assignment. Where It Leads Bartender (you are here) > Shift Leader > Assistant Restaurant Manager > Restaurant Manager; a Beverage specialist branch may be added only after formal role architecture is approved To earn Shift Leader: · Assignment Policy: Complete at least one year as a Bartender before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Bartender certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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