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Job code 3132 In this role you'll collaborate with IT technicians, customers and your team leader to provide fast, effective solutions to IT problems. You might issue password resets, help troubleshoot common computer issues, remotely install software, or escalate more complex issues. What will your days involve? Daily responsibilities might include: Installing and setting up computer systems or software Reporting any queries or issues that come up regularly Helping customers identify actions to solve their IT issue Helping customers access their IT systems Introducing new applications and devices to customers Referring more complicated issues to operations technicians. Note: Sponsorship is also available for suitable candidates.