Technical Operations Manager
hace 4 días
Peterlee
We’re looking for a Technical Operations Manager to drive operational excellence across Noke Europe, ensuring reliable reporting, high‑quality data, and smooth coordination between Janus, Noke, and internal teams. This is a hands‑on, highly impactful role where you’ll act as the technical bridge between product, operations, installation, and support - keeping implementations consistent, issues resolved quickly, and teams aligned. What you’ll be responsible for: • Owning data integrity and operational reporting across Airtable/CRM platforms, • Delivering clear weekly performance reports covering project health, risks, and KPIs, • Supporting purchasing through accurate forecasting and demand planning, • Coordinating technical issue tracking and driving timely resolution, • Acting as operational backup for Customer Support leadership, • Supporting new product launches and adoption with global product & engineering teams, • Improving works orders, drawings, installation processes, and technical documentation, • Driving continuous improvement across product design, installation methods, and R&D feedback loops, • Supporting project planning, site visits, audits, and operational readiness across Europe What we’re looking for: • Highly organised, detail‑driven, and data‑focused, • Comfortable surfacing risks early - no surprises, • Strong technical communicator who connects customer challenges with internal solutions, • Proactive problem‑solver with a continuous‑improvement mindset, • Flexible and hands‑on, with willingness to travel and support on‑site execution What we offer: • Attractive starting salary, • 25 days’ annual leave (pro‑rata) plus bank holidays, • On‑site car parking, • Health Cash Plan, • Life insurance, • Paid volunteering leave, • Enhanced maternity and paternity pay, • Enhanced sick pay, • Bonus scheme linked to company performance, • Pension scheme via salary exchange, • Employee referral bonus scheme If you thrive in roles where clarity, process, technical depth, and cross‑team collaboration matter, we’d love to hear from you. Apply to learn more! #NowHiring #TechnicalOperations #OperationsManager #EngineeringOps #TechJobs #Hiring #Noke #OperationalExcellence