Enterprise Account Manager (HF1306001)
hace 20 horas
City of London
Enterprise Account Manager - London (hybrid) Starting salary of £75000 (double OTE) uncapped commission Join the sales team behind the #1 product in its field worldwide - a market leading developer tool trusted by 90% of the FTSE 500. For over a decade, this product has grown almost entirely through inbound demand… and the business still turns over £35 million+. Job Purpose: An Enterprise Account Manager is responsible for the growth and retention of our largest and most strategic accounts. They build and maintain strategic, high-value client relationships within these accounts to drive revenue growth through upselling, cross-selling, and nurturing long-term partnerships. Key responsibilities include developing territory plans and strategic account maps, acting as a client liaison, managing the sales pipeline, coordinating with internal teams, and leading regular client business reviews. This role requires strong communication, negotiation, and strategic planning skills, along with a deep understanding of client business objectives and industry trends. Responsibilities: • Maintaining a clean and accurate, up-to-date pipeline of 30+ accounts, ensuring all customer and sales activity data is accurately entered and maintained in Salesforce., • Accurately forecasting a pipeline of renewal and expansion opportunities, efficiently working the pipeline to achieve monthly team sales targets., • Creating and maintaining a full territory plan and setting up account maps for all strategic accounts; identifying, and filling, any data gaps., • Regularly reviewing and determining key decision-makers and executives in all accounts and establishing and maintaining strong, trusted relationships., • Identifying opportunities for upselling and cross-selling to expand existing accounts through regular touch points with key contacts., • Liaising with clients via emails and phone calls, and preparing and delivering regular business reviews and performance reports., • Addressing client issues, concerns, and requests via email and phone calls promptly and professionally., • Working collaboratively with other sales department members, as well as legal, operations and product, to provide feedback and ensure a smooth customer experience., • Staying informed about industry trends, market conditions, and competitor activities to provide valuable insights and solutions to clients. Skills: • Proven track record of meeting and exceeding sales targets, • Ability to assess and prioritise work in a fast-paced environment, competently managing multiple client accounts and projects simultaneously, • Ability to work effectively both independently and collaboratively within a sales team and with other departments, • Excellent written and verbal communication skills to build rapport and trust with clients, • Strong ability to engage clients, understand their needs, and effectively communicate our value proposition, • Understanding of our products, services, and their application within the client's industry, • Ability to develop and execute long-term account strategies Knowledge: • Expert knowledge of CRM systems, Salesforce especially useful, • In depth knowledge of sales methodologies, • Knowledge of the software industry beneficial Behaviours • Uses analytical skills to find existing details of clients and to uncover new contacts, • Manages their full account portfolio and all opportunities with a high level of attention to detail, • Manages their pipeline with efficiency and accuracy according to priorities based on close date, size of deal and client, • Professionally and competently communicates with clients via email, calls and business reviews, • Collaborates with the wider Sales/Operations Team, contributing ideas and assisting other team members as appropriate, • Provides internal feedback and suggestions on sales processes and systems, • Collates trends from client feedback and escalates this internally, • Motivates and manages themself without requiring intervention from a manager You’re not joining a struggling start up or a corporate machine. You’re joining a market leader, with a product that has sold itself for ten years.
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