Customer Service jobs in Warrington - Page 2Create job alerts

Your new companyWe are currently recruiting for a Complaints handler for a North West Housing Association. Your new roleYou will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeedThe successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in returnYou will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Services Coordinator Warrington, Cheshire, WA3 6YF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: * To ensure accurate and speedy data input into the customer service operating system * To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home * Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner * To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: * Experience working in a customer services role, ideally within Housebuilding, Property or Construction * Ability to provide concise and accurate written or numerical reports when required * Confident communicator both verbally and written * Computer literate (especially Word & Excel) with good administrative skills essential WHAT WE OFFER: * Competitive basic salary * 26 days annual leave + public holidays + your birthday off * Opportunity to earn 10% bonus * Company contribute 6.5% to your pension, plus other benefits

About the job. National Highways is seeking a qualified and motivated individual to join our Operations Directorate as an Assistant Service Delivery Manager. This role will be based at our offices in Warrington and will involve overseeing the delivery of roadside technology maintenance and repair services across the North West region. You will ensure that all activities, whether routine or reactive, adhere to the necessary technical, quality, and safety standards. You will be required to drive as part of your role and you will need to have a full driving licence, with no more than 3 points, to be considered for this position. Proactively track and monitor service delivery performance and technology availability on the assigned Route(s) or contract scope , identify performance trends, risks and issues, including the analysis of root causes for performance issues and develop remedial action plans. Maintain the cyclical maintenance work plans for the designated Route(s) and manage the delivery of planned works and associated costs. Manage any changes and the impact of significant unplanned and emergency works on plans. Analyse trends related to unplanned works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant Service Manager . Support local customer engagement and communication activities, working closely with Service Delivery and other colleagues to identify and address service delivery requests and/or concerns. About you. Good understanding of relevant supply chain contracts Recognised academic qualification in an Engineering discipline and a Membership of appropriate professional body (MICE or MIHE or MCIHT) - desirable Good understanding of roadside technology asset requirements (traffic signals, variable message signs, CCTV etc.) Strong planning and project delivery skills Strong computer literacy and familiar with MS Office programmes. Strong understanding of relevant technical asset policies and strategies About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. TPBN1_UKTJ

Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day. As part of this commitment, our Customer Team based in Warrington is looking for a Customer Service Agent to join their growing team. You’ll play a key part in managing customer and client enquiries, ensuring issues are resolved efficiently and to the highest standard. What will your day look like… * Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels. * Ensuring the highest level of customer satisfaction is achieved and maintained to both ex-ternal and internal Customers and Stakeholders through feedback channels, such as sur-veys and WOW Awards. * Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly. * Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately. * Take ownership of tasks including resolution of any issues that might arise. * Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs. About you… * Experience of working in a customer service role. * Experience of working within the Utilities sector but not essential. * Good People Management Skills. * Can communicate clearly and professionally both written and verbally. * Excellent IT skills using Microsoft Office (Word, Excel and Outlook) * Full Driving Licence * Customer Service-related qualification or equivalent Ability to work under pressure, think clearly and act decisively What’s in it for you… * 24 days holiday plus bank holidays * Company pension scheme * Life assurance * Private GP Helpline & Health Cash Plan * Avove Discount Scheme * Family friendly policies * A selection of lifestyle benefit options * Financial wellbeing programme * Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues * We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. About Avove... Avove is a leading infrastructure services provider, delivering critical utility and energy solutions across the UK. With a strong focus on safety, sustainability, and innovation, we specialise in the design, maintenance, and renewal of essential infrastructure for water, energy, and telecoms networks. Our people are at the heart of everything we do, and we are committed to long-term investment in training, development, and modern equipment to support our teams in delivering high-quality, reliable services for our clients and communities. We are an equal opportunities employer... At the heart of what we do is a commitment to equity, diversity, and inclusion. We celebrate what makes each of us unique and are building a workplace where everyone feels safe, valued, and empowered to be their authentic selves. Join us—and take the next step toward a rewarding and inclusive career

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. The last couple of years has seen Linaker grow exponentially and 2026 is no exception. Our client base continues to grow month on month and as a result we are now looking for a talented Client Response Team Operator to join us on our upward journey. ABOUT THE ROLE You will be the primary contact for all maintenance requests and client service queries, coordinating jobs and working with internal teams and contractors to ensure efficient progress and accurate logging. As a Client Response Team (CRT) Operator, you will handle both reactive and proactive repair needs for a wide range of clients across the UK. WHAT YOU WILL BE RESPONSIBLE FOR Serve as the primary contact for helpdesk enquiries by phone and email. Accurately log maintenance issues and requests in the job logic system. Manage urgent works P1s from initial contact to resolve. Track job progress and update notes for clients, engineers, and stakeholders, ensuring precise records on the system. Meet or exceed SLAs and KPIs. Add information and mitigation for jobs not completed within client SLAs for review and improvement. Review completed documentation to confirm scope and raise related jobs or quotes if needed. Liaise with subcontractors and suppliers for updates, quotes, and reports. Help produce internal and client reports and data. Escalate unresolved or urgent issues to the champion or management team. When required, prioritise and allocate jobs to the appropriate engineers or subcontractors based on urgency, skillset, and location. Build strong relationships internally and externally. Maintain the company’s reputation and carry out additional duties to meet moral and legal obligations. Work collaboratively with teams to improve client experience and decrease escalations. WHAT WE ARE LOOKING FOR Good basic written and numerical skills and comfortable working with Microsoft office. Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator. Ideally experience of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA’s, KPI’s, compliance, quote turnaround etc. (not a dealbreaker if you don’t). Previous experience of working to deadlines and multitask. A background / understanding of general engineering practices (a nice to have but not essential). A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. Strong relationship management skills – internal and external. THE PACKAGE Competitive starting salary with annual pay reviews. Opportunity to earn overtime. Plenty of opportunity for progression. Full training by a supportive friendly team. Auto enrolment in the company pension scheme. Free parking but also accessible via public transport. Lots of fun with various team nights out and annual summer conferences. Health care and medical insurance available after qualifying period. Core Hours on a rotational shift pattern: Monday to Friday between 7:00am - 19:00pm with occasional weekend work EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age

CRM, RETENTION & LOYALTY OPPORTUNITY | HEAD OF RETENTION & SUBSCRIPTION £55000 to £60000, Liverpool with Hybrid Options Zachary Daniels are proud to be representing this client in the market. We are working with a large international nutrition brand to recruit a Head of Retention and Subscription. This Head of Retention and Subscription role is a unique opportunity to build and own a high impact function from the ground up. The Head of Retention and Subscription will play a critical role in driving customer lifetime value, subscription growth and long-term customer engagement. As Head of Retention and Subscription you will take full ownership of retention strategy. The Head of Retention and Subscription will lead CRM, lifecycle marketing and subscription performance, using data and AI driven insights to deliver measurable commercial impact. This Head of Retention and Subscription role goes beyond campaigns, focusing on growth, profitability and customer loyalty. This Head of Retention and Subscription position offers real autonomy, budget and influence. The Head of Retention and Subscription will work cross functionally with marketing, product and performance teams to shape the full customer journey from acquisition through to retention and reactivation. Benefits: Competitive salary of £55000 to £60000 Hybrid working model offering flexibility Gym on site Clear progression within a high growth business Opportunity to build and shape a function from the ground up Work on data rich, high impact commercial strategies Collaborative and ambitious working environment Key Responsibilities: Own and grow subscription revenue across acquisition, activation and retention Drive customer lifetime value through targeted lifecycle strategies Lead CRM across email, SMS and push including flows, segmentation and campaigns Deploy AI driven personalisation to improve customer engagement and reduce churn Develop and optimise win back strategies to recover lapsed customers Own retention reporting and cohort analysis to drive decision making Partner with paid media and product teams to optimise customer journey Build and implement retention strategy from the ground up Lead and develop the retention team, setting high performance standards Experience Needed: Proven experience as a Head of Retention and Subscription or similar senior role Strong background in CRM, lifecycle or retention marketing Demonstrated success in improving LTV and reducing churn Experience working within ecommerce or subscription led environments Hands on experience with AI or predictive marketing tools Strong data and analytical skills with ability to translate insight into action Experience managing multiple customer segments Strong leadership and stakeholder management skills This Head of Retention and Subscription role offers a rare opportunity to take full ownership of a critical growth function within a large international nutrition brand. If you are a Head of Retention and Subscription looking for a role where you can drive real commercial impact, this is an excellent next step. Apply now to be considered. BH35991 TPBN1_UKTJ

I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers. You’ll also support with p

You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards. Reception and Customer Service (Placemaker) - Sunbury-On-Thames. You will be highly organised and

Customer service - Order Processor / Permanent / Full time / Fully Office Based / Warrington. My client, a global organisation that delays with manufacturing, is seeking a professional customer service / order processor to join their small team on a permanent basis. Proven history in an office-based

Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flo

Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service will be considered! You will be a customer centric individual that thrives when helping people! You will be comfortably managing a varying workload, and be proactive to manage diffe

Our fantastic client is seeking a confident and experienced Senior Customer Service Team Leader to join them on a 12-month fixed term contract (due to a secondment). You'll take responsibility for a group of Customer Service Team Leaders, providing guidance, motivation, and clear direction. Previous

As Customer Service Coordinator, you will take ownership of customer orders from the moment they come in through to the point they are received by the customer. Customer Service Coordinator (Supply Chain) | Lincoln | On-site | £28-35,000. Customer Service Coordinator (Supply Chain).

We are recruiting for a leading company for a reliable, detail-oriented Customer Service Administrator to join their team. This is a great opportunity for someone with strong communication skills and a proactive approach to customer support and administration. Respond to customer enquiries via phone

Are you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment?We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and aftermarket customers with

Customer Service Executive - Financial Services. Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a. Previous experience in customer service, contact centre, or client support.

As a Customer Service Coordinator, you’ll be the first point of contact for customer enquiries, order processing and general service requests. Deliver a high standard of customer service and contribute to a culture of service excellence. You’ll work closely with colleagues across Customer Experi

If you're excited about helping our customers and contributing to our success, we'd love to hear from you! Please send your CV to with the subject line "Customer Service Administrator Application". As a Customer Service Administrator, you will be at the heart of their operations, ensuring that cust

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. Respond and resolve customer contacts in a professional

Liaise with the warehouse regarding stock and 3PL for delivery * Resolves order, delivery and product related issues efficiently * Accurately updates customer records and internal systems * Communicates clearly with internal teams to resolve escalations * Follows company policies, procedures and ser

As a Customer Service Advisor, you’ll support customers with billing and debt-related queries, offering clear guidance and empathetic service. Deliver a high level of customer service, handling queries with empathy and professionalism, especially when dealing with vulnerable customers. United Util

Delivering high-quality customer service while adhering to established procedures and service levels. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!. Are you passionate about delivering exceptional customer service? Do you thr

The role will deal with a wide range of customer service calls. Provide feedback on the efficiency of the customer service process and areas of improvement. Previous experience within a Customer Service position is essential.

Previous Customer Service experience ideally in a B2B Customer Service team. You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. How you'll make an impact as a Customer Service Advisor at Movianto:.

United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for friendly, organised, and customer-focused individuals to join their team as a Customer Service Advisor – Lead Pipe Replacement Scheme (Inbound Calls). Passing customer cases to the r

No customer service representative experience required. Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists. Customer Service Representative Agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to s

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agen

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. Remote Nordic Language Speaking Customer Service Representative (Maternity Cover). Support commercial, sales, and mar

Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers a

Job Description INTERNAL #USAY Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their

In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. Interim Customer Service Manager responsibilities: - Oversee the day-to-day operations

A leading equipment rental provider in the UK is seeking a Customer Sites Co‑ordinator to enhance their customer services. In this role, youll be responsible for ensuring service consistency, managing communications, and handling damage and loss information. Join this FTSE100 company and contribut

The Role: OurCustomer Solutions Centre Advisorsare the face of Solus and work closely with Aviva,demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the trainin

Heres a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer inte

Define services & price the repair (service & spare parts). Know the product catalogues & Brand policies (services, warranty criteria, gratuity criteria…). Learn the relevant service & invoicing codes.

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. To be successful in this

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. You will have experience in leading Customer Service teams in the new build Residential sector, delivering

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Our Ideal Customer Services Assistant Will. Display passion for delivering excellent customer service.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. Whatever your role in and around the store, everything you do will be focused on the customer experience. Of course, while you’

A global technology company located in the United Kingdom is seeking a Junior Customer Service & Operations Engineer to provide first-line operational support. This role requires strong communication skills and a bachelor's degree, focusing on responding to customer requests, managing ticket workflo

A leading public safety solutions provider in Greater London is seeking a Customer Service Engineer to provide second line technical support. You will be responsible for technical implementation and maintenance of Control Room Solutions, working closely with customers and engineering teams. This rol