Customer Service jobs in WarringtonCreate job alerts

Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, cus... ZIPC1_UKTJ

Your new companyWe are currently recruiting for a Complaints handler for a North West Housing Association.Your new roleYou will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.What you'll need to succeedThe successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.What you'll get in returnYou will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Success Manager - Birchwood About us If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connec... ZIPC1_UKTJ

Temporary Customer Service Administrator | Birchwood | 3 months with potential for extension.Start Date: 13th AprilHours: 8:30am - 5:00pm, Monday to Friday.Location: Fully office-based (Birchwood).Pay: £26,000-£28,000 (paid hourly and dependent on experience).I'm looking for a proactive and organi

Temporary Customer Service Advisor Job | Not for profit industry | £13.A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis.Working as part of a small custo

Customer service - Order Processor / Permanent / Full time / Fully Office Based / Warrington. My client, a global organisation that delays with manufacturing, is seeking a professional customer service / order processor to join their small team on a permanent basis.

Customer Services Coordinator Warrington, Cheshire, WA3 6YF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: • To ensure accurate and speedy data input into the customer service operating system, • To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home, • Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner, • To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: • Experience working in a customer services role, ideally within Housebuilding, Property or Construction, • Ability to provide concise and accurate written or numerical reports when required, • Confident communicator both verbally and written, • Computer literate (especially Word & Excel) with good administrative skills essential WHAT WE OFFER: • Competitive basic salary, • 26 days annual leave + public holidays + your birthday off, • Opportunity to earn 10% bonus, • Company contribute 6.5% to your pension, plus other benefits

Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities • Contact retailers within assigned call list, developing strong working relationships with retailers, • Provide information about new and existing games and promotions in order to maximise sales., • Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time., • Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion., • Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience • Excellent written and verbal communication skills, • Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.), • Sales, Customer Service or Retail experience would be an advantage., • Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.

About The Role Go Car Credit is a specialist motor finance lender supporting those with less than perfect credit scores to get behind the wheel. Our hire purchase deals don’t just get people a great car – they give people the chance to rebuild their credit score too. To support strategic growth, we’re looking for a Customer Operations Complaints Manager to join our Warrington office. You will be supporting strategic and planned leadership to the business, translating strategy into action. Focusing on ensuring operational effectiveness, consistency, compliance and performance across our Complaints team. This will be an interesting and varied role which contributes to the development of strategic plans and creates and implements continuous improvement strategies to ensure profitability and scalability as the business grows and evolves. Working hours are 37.5 hours per week Monday to Friday, however due to the level of the role we would expect some flexibility. Responsibilities • Act as a primary support to the Complaints team manager, providing guidance on operational issues, decision making and prioritisation., • Ensure consistent application of policies, procedures and controls across the Complaints function., • Monitor daily operational performance and address emerging risks or issues promptly., • Support the effective management of workloads, capacity and resource allocation., • Assist team leader in achieving KPI, SLA and quality targets within Complaints., • Identify performance trends, root causes and improvement opportunities., • Drive continuous improvement initiatives to enhance efficiency, customer experience and outcomes., • Build and maintain strong relationships with the Sales Account Management team and our introducers to effectively manage escalated cases and agree commercial solutions that support good customer outcomes., • Use strong communication and influencing skills to negotiate effectively with stakeholders and clearly convey messages., • Support implementation of process changes, system enhancements and new ways of working., • Ensure operations are compliant with FCA and wider applicable regulations, including Consumer Duty principles and internal policies., • Act as an escalation point for complex customer issues, vulnerable customer cases and potential conduct risks., • Assist with audits, reviews and regulatory requests as required., • Coach and support team leader with managing performance, attendance, conduct and capability., • Provide guidance on people management issues, including informal performance management and development planning., • Support induction, training and ongoing development activity within the teams., • Promote a positive, engaged and customer-focused culture., • Liaise with internal stakeholders to support smooth operational delivery., • Communicate operational updates, priorities and changes clearly to team leaders., • Support management reporting and provision of accurate MI where required. In return we offer • Competitive salary, • Work-life balance – 37.5 hours per week, hybrid working from our Warrington office with a level of flexibility that enables you to have a good work-life balance, • 27 days’ holiday plus bank holidays and a day off for your birthday (FTE), • Wellbeing support – market leading EAP including 24/7 advice line counselling for you and your immediate family, menopause support and virtual GP appointments, paid leave when you need it most (company sick pay, time off for medical appointments, emergency dependent leave, compassionate leave and fertility treatment leave), • Financial support – financial coaching & support through our EAP, a discount platform access, car sharing scheme, discounted gym memberships, free flu vaccinations, • Positive culture with a sociable atmosphere, casual dress code, food and drinks provided in the offices at great business park locations We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals – with respect and fairness. If this sounds like the role for you, please get in touch.

As a Lidl Customer Assistant, no two shifts are the same.

Join the Team That Keeps Our Community Safe and Secure!.Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets.

A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date. Assignment type: 12-month temporary contract through Reed Talent Solut

Excellent computer and keyboard skills with experience of using Microsoft Office applications.

Role: Customer Service Administrator.Location: Warrington (full time in the office).Salary: Upto £28,000.Are you ready to take your customer service and administration skills to the next level? Do you thrive in a busy environment where every day brings new chal

You’ll provide reassurance, explain the scheme clearly, and ensure all customer details are accurately captured before being passed to a dedicated case manager. Passing customer cases to the relevant case manager for follow-up, surveys, or replacement work.

Whether its sorting payments, chasing an order update, booking a technician visit, or helping with a product query, youll be the go-to expert who knows how to turn a tricky problem into a simple solution.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support

OurCustomer Solutions Centre Advisorsare the face of Solus and work closely with Aviva,demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided

Your new companyWe are currently recruiting for a Complaints handler for a North West Housing Association. Your new roleYou will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeedThe successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in returnYou will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. <...

Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, customer service and sales activities. Role/Responsibilities • Complying with Health & Safety, • Reporting directly to the Direct of Operations for Europe with a matrix reporting line to the Director of Implementations Europe., • Adherence to strict deadlines, providing timely, accurate information., • Responsible for establishing tracking and reporting contractual KPIs., • Builds and maintains strong relationships with existing site teams to ensure ongoing customer satisfaction while ensuring customer compliance with contracts., • Must be able to quickly assess and form a plan for optimizing temporary operations for a variety of customers., • Oversees execution of high-quality products, services, and processes. Monitors quality metrics, identifies opportunities for improvement., • Appropriately escalates issues timely; collaborates with staff and leadership to ensure success of all objectives., • Best practice, capture and sharing across sites and or implementations., • Exi...

To provide first line lead support within the small team and the contract dedicated Customer Service environment, providing excellent customer service and ensuring issues are efficiently and effectively understood and resolved. Customer Success Manager - Birchwood. Provide and manage the provision o

As a Customer Support Adviser, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and

Main Responsibilities As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will lead the customer service team to deliver exceptional customer experience for internal and exte

We’re looking for friendly, hands‑on people to join our Market Street and Café team, preparing and serving the fresh, high‑quality food we’re known for.From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you’ll play a big part in making our customers

Go Car Credit Limited is seeking a Customer Operations Complaints Manager for its Warrington office.

Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota. Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. Toyota Material Handling UK is an equal

A leading hotel chain in Warrington is seeking a Hotel Duty Manager to manage a high-performing team, ensuring a welcoming and safe guest experience.

You will work with commercial colleagues and customers to identify opportunities to reduce costs and CO2 while maintaining service, and closely with our Third Party Logistics (3PL) partner to ensure all deliveries are received and transport is planned to deliver on time and in full, maintaining exce

Join Our Team as a Compliance Auditor (Mystery Shopper)! Are you looking for a flexible part‑time role that fits around your schedule? Serve Legal is seeking enthusiastic individuals to join our team as Compliance Auditors.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing. P

We at Northbuild Recruitment are currently seeking CPCS / NPORS Carded Telehandler Operators across Lancaster and in particular the area of Barrow-In-Furness (LA14).We are currently supplying a Large Residential New Build Site in the surrounding area whom are actively in the market for skilled & exp

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have. Proven track record of delivering excellent customer service. Health Cash Plan – to access wellbeing services and cla

Nichols in Newton-le-Willows is seeking a Customer Service & Logistics Co‑ordinator to enhance customer engagement and streamline logistics operations. The role focuses on managing customer orders, stock allocation, and resolving queries, while collaborating with internal teams and third-party log

A hospitality venue in Arrington is seeking a skilled manager to oversee on-site operations.The role involves leading a team, ensuring the highest guest satisfaction levels, and managing maintenance tasks.Candidates should have a strong background in hospitality, excellent communication skills, and

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Customer Service Advisor – Daresbury – Temporary – 4 weeks + - £13.30ph – Start ASAP Are you looking to join a dynamic and growing team? Our client, a well-established organisation based in Daresbury, Warrington is seeking two experienced Customer Service Advisors to assist them during a period of growth. Job Overview: As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service through both email and phone. Your key responsibilities will include: • Managing customer inquiries efficiently and professionally over the phone., • Assisting customers with queries regarding their online applications., • Ensuring all customer data on the system is accurate and up to date. Skills & Experience: • Proven experience in a customer service role, excellent telephone manner., • High attention to detail and accuracy., • Ability to multitask and effectively prioritize tasks in a fast-paced environment. Interested? For more information, or to have a confidential discussion about the role, please contact Katie at Forrest Recruitment on (phone number removed). Alternatively, send your CV for immediate consideration. Stay up to date with our latest job opportunities by following us on LinkedIn and Facebook

Operational Support Coordinator Location: Birchwood, Warrington Contract Type: Temporary Pay Rate: £12.71 per hour Start Date: 18/05/2026 Working Hours: This role is a full-time position, requiring 40 hours per week with flexible rolling shifts between 6:30 am and 8:30 pm, including working 2 out of 4 weekends. After an initial training period of 3-4 weeks (Monday to Friday, 9 am - 5 pm), you will transition to a hybrid work model, spending 3 days working from home and 2 days in the Warrington office. Why Join Us? At EMS, we are dedicated to enhancing public safety through innovative electronic monitoring solutions. By providing services to the Ministry of Justice across England and Wales, we focus on rehabilitation and deterring individuals from breaking curfews. Together, let's create a safer society! About the Role: As an Operational Support Coordinator, you will be at the heart of our operations, ensuring that we meet our targets and deadlines while delivering exceptional customer service. Your responsibilities will include: Daily Operations: Identify, investigate, and manage data for daily/weekly reporting. Compliance: Raise necessary documents for non-compliance reporting to external agencies. Communication: Handle incoming and outgoing communications from all customers with professionalism and care. Diary Management: Organize court cases, update Microsoft Outlook, and manage team email inboxes. Liaison: Collaborate with internal personnel and external agencies, including Courts, Police, CPS, and Probation. Record Maintenance: Update and maintain required records and systems with accuracy. Quality Assurance: Conduct regular audits and quality reviews of work processes.What We're Looking For: To succeed in this role, you should possess: Attention to Detail: Excellent data entry skills and meticulous attention to detail. Target-Driven: Experience working towards KPIs and targets. Tech-Savvy: Proficiency in Microsoft Office and other relevant IT skills. Communication Skills: Strong verbal and written communication abilities.Additional Requirements: Candidates must pass the appropriate clearance for the role (BPSS/CTC) and meet ongoing training and development requirements. Join Us Today! If you're excited about this opportunity and ready to contribute to a safer society, apply now! Help us pave the way toward better public safety with EMS. Your journey starts here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The content on this page is generated with AI. Please review all material before sharing. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Temporary Customer Care Coordinator | Immediate Start | Warrington | £13.50ph Temporary contract till July 2026 We are currently recruiting for a Customer Care Coordinator to support a well-established and reputable homebuilder for a temporary assignment. This role will involve supporting the customer care team by ensuring homeowner queries and property issues are handled efficiently and professionally. Key Responsibilities: • Handling incoming calls from homeowners and responding to customer enquiries, • Logging property defects and issues on the Clixifix system, • Liaising with contractors and customers to schedule required repairs, • Following up with customers to confirm works have been completed to a satisfactory standard, • Responding to customer emails and maintaining clear communication throughout the process The successful candidate will have excellent communication skills, strong organisational ability, and previous customer service or administration experience. Experience working within a homebuilders/construction environment – desirable! For further information about this opportunity please call Katie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more

Company Description Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller youll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Shift: 4 on 4 off NIGHTS, 18:00 - 06:00 Salary: £27,483 per annum Key Duties of Customer Controller: To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements Action Driverline calls To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required. Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required. Requirement to learn and use Customer specific systems Ensure all additional costs are captured and reported correctly within the agreed timeframe Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales Complete a daily task list as confirmation all requirements are fulfilled before end of day Support Customer Service team as a whole as and when required / asked Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system Qualifications GCSE grade C or above in Maths and English Equivalent of 5 GCSE grade C or above Previous experience within a customer service environment Good geographical or transport knowledge. Good numeracy and literacy level in order to carry out tasks efficiently and accurately Good knowledge of Microsoft systems; Excel and Outlook in particular Additional Information As part of our drive to makeStobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - 20 days inclusive of Bank holidays. Pension - We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 5 % employee and 3 % employer contribution. Wellness - Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! TPBN1_UKTJ

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. ABOUT THE ROLE We’re seeking an experienced Team Leader to guide, coach and develop a team of advisors across telephony and/or back-office operations. You’ll drive performance through effective quality assessment, day-to-day people management, and close monitoring of service levels—working collaboratively with stakeholders across the wider business to deliver an excellent customer experience. WHAT YOU WILL BE RESPONSIBLE FOR Coach, support and develop direct reports through regular 1:1s, feedback, call listening/work sampling and tailored development plans. Complete quality assessments in line with an agreed quality standard, ensuring fair scoring and clear actions for improvement. Manage day-to-day HR activities including sickness absence processes, wellbeing support, return-to-work meetings and performance management. Monitor and manage service levels (telephony and/or back office), taking real-time actions to meet demand and minimise backlog. Use MI to identify trends, risks and opportunities; implement actions to improve quality, productivity, compliance and customer outcomes. Support operational planning activities such as rota adherence, schedule effectiveness, and coverage for peaks/holidays. Escalate issues appropriately and contribute to continuous improvement initiatives across people, process and technology. Work collaboratively with other teams and stakeholders to deliver shared goals and consistent customer experiences. WHAT WE ARE LOOKING FOR Previous experience in a Team Leader, Supervisor or leadership role within a contact centre (telephony and/or back office). Proven coaching capability, with experience improving individual and team performance. Experience completing quality assessments against a defined standard and using outcomes to drive development. Confident managing sickness absence and performance processes in line with policy. Strong understanding of service level management and using real-time data to make decisions. Excellent communication skills with the ability to engage and influence stakeholders. Organised, resilient and able to prioritise in a fast-paced environment. Desirable Experience with workforce management tools and rota/scheduling practices. Knowledge of complaint handling, regulatory requirements or internal compliance standards (where applicable). Experience supporting change initiatives and continuous improvement activities. Experience in the industry or similar. THE PACKAGE Competitive starting salary with annual pay reviews. Opportunity to earn overtime. Plenty of opportunity for progression. Full training by a supportive friendly team. Auto enrolment in the company pension scheme. Free parking but also accessible via public transport. 33 days holiday, inclusive of the 8 statutory bank holidays Lots of fun with various team nights out and annual summer conferences. Health care and medical insurance available after qualifying period. Core Hours on a rotational shift pattern: Monday to Friday between 7:00am - 19:00pm with occasional weekend work

Overview The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access.At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days

Customer Support Coordinator Warrington up to £30,000 DOE. We are recruiting for a Customer Support Coordinator to join a busy and supportive team in Warrington. This is a fantastic opportunity for someone with strong administration, customer service, and SAP experience who thrives in a fast-paced environment. Key Responsibilities • Create and amend pricing offers within SAP, • Investigate and resolve invoice queries, • Process credit requests and SAP credits, • Support monthly team targets and task completion, • Respond to pricing queries from customers and internal teams, • Process and maintain customer account requests, • Maintain communication regarding customer accounts, • Complete customer pricing and product spreadsheets, • Handle incoming customer calls and enquiries, • Manage monthly pricing renewals in SAP, • Liaise with suppliers regarding pricing updates, • Order products and maintain PO records, • Provide reports and pricing information to managers, • Request proof of delivery documents for customers Experience/Skills required • Previous experience in customer support, coordination, or administration, • SAP experience desirable, • Strong communication and organisational skills, • Excellent attention to detail, • Confident using Microsoft Office, particularly Excel, • Able to work effectively in a team environment For further information about this opportunity please call Maddie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you

Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods. Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job' Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc. Position Summary The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet. Day to day responsibilities * Contact retailers within assigned call list, developing strong working relationships with retailers * Provide information about new and existing games and promotions in order to maximise sales. * Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time. * Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion. * Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries. Previous experience * Excellent written and verbal communication skills * Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.) * Sales, Customer Service or Retail experience would be an advantage. * Positive and self-motivated attitude and ability to work with others as a team If you think you have what it takes to join this global business please apply now. Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis. PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED

Account Manager – Civil Engineering Warrington, WA2 £28,000-£32,000 depending on experience Are you an experienced Account Manager looking to take the next step in your career? Embrace the opportunity to join a leading Recruitment business specialising in Construction and Engineering. We are seeking a dedicated Account Manager to take over a busy civils desk and to be a key player for our team based in Warrington. Key Responsibilities: As an Account Manager, you'll be instrumental as part of the delivery team. Your primary responsibilities will include: Ensure vacancies are filled within agreed timelines and service levels Coordinate interview scheduling, feedback, and offer management Support onboarding and post-placement follow-up Ensuring each candidate has full right to work and compliance documents Build and maintain strong relationships with hiring managers and key stakeholders Act as the main point of contact for client accounts Conduct regular client review meetings and service updates Understand client hiring plans, workforce challenges, and business objectives Ensure excellent customer service and account performance Weekly check-in’s with candidate and customer Weekly and monthly MI reporting Identify opportunities to grow existing accounts Upsell additional recruitment services such as RPO, MSP, contract staffing Support contract renewals and rate negotiations Help secure repeat business and long-term partnerships Manage and keep CRM system updated with daily changes Skills and Experience: Previous experience in recruitment, account management, or staffing sales Civil engineering background Strong relationship-building and communication skills Commercial awareness and negotiation ability Ability to manage multiple client accounts and priorities Experience working to targets and KPIs Good organisational and problem-solving skills Familiarity with CRM and ATS systems Professional in client facing environments Self motivated and target driven Remuneration and Benefits: £28,000 - £32,000 per year depending on experience Competitive commission structure 25 days a year, plus bank holidays Pension, health insurance, company days outs, annual awards ceremony, employee of the month If you feel you are the right person for this role and are looking to further your career, please apply for immediate consideration and interview. For further information about the role, please contact and (url removed). INDP

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity. The Role We are currently looking for a Service Supervisors to join our busy Warrington office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team. Key Responsibilities All aspects of the day to day management and coordination of the Service Engineers and Field Technicians Providing technical assistance and guidance to the Service team Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc. Ensuring all planned visits are completed per calendar month. Reviewing and influencing engineers productivity Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's Managing isolated lifts to ensure minimum downtime and rapid resolution. Co-ordinating external and internal training requirements and mentoring the teams progression. Undertaking Maintenance Audits and ensuring overall H&S compliance Providing customer technical support as required and improvement and repair What Were Looking For To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background ( Mechanical or Electronics) Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team. Clean UK driving licence (essential) Right to Work in the UK (mandatory) If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you. Why Join ORONA? We offer more than just a job we offer long-term career development within a stable and growing company. What We Offer: Attractive Salary : Competitive pay that reflects your skills and experience Generous Holiday Allowance : Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays Secure Future : Benefit from a pension scheme with increasing company contributions as you grow with us Peace of Mind : Life Inssurance to support you and your loved ones Health & Wellbeing : Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services Family-Friendly Benefits : Enhanced leave for family-related events and emergencies Support When You Need It : Employee Assistance Programme offering confidential support for personal or work-related challenges Eye Care : Eyecare vouchers to help keep your vision sharp Recognition for Longevity : Long Service Awards to celebrate your milestones with us Referral Rewards : Earn a Recruitment Referral Fee by helping us find top talent Continuous Growth : Ongoing Training & Development opportunities to support your career journey Join ORONA and be part of a company moving the world safely and efficiently every day. Requirements To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background ( Mechanical or Electronics) Must be eligible to work within the UK Must have a clean UK driving licence TPBN1_UKTJ

CRM, RETENTION & LOYALTY OPPORTUNITY | HEAD OF RETENTION & SUBSCRIPTION £55000 to £60000, Liverpool with Hybrid Options Zachary Daniels are proud to be representing this client in the market. We are working with a large international nutrition brand to recruit a Head of Retention and Subscription. This Head of Retention and Subscription role is a unique opportunity to build and own a high impact function from the ground up. The Head of Retention and Subscription will play a critical role in driving customer lifetime value, subscription growth and long-term customer engagement. As Head of Retention and Subscription you will take full ownership of retention strategy. The Head of Retention and Subscription will lead CRM, lifecycle marketing and subscription performance, using data and AI driven insights to deliver measurable commercial impact. This Head of Retention and Subscription role goes beyond campaigns, focusing on growth, profitability and customer loyalty. This Head of Retention and Subscription position offers real autonomy, budget and influence. The Head of Retention and Subscription will work cross functionally with marketing, product and performance teams to shape the full customer journey from acquisition through to retention and reactivation. Benefits: Competitive salary of £55000 to £60000 Hybrid working model offering flexibility Gym on site Clear progression within a high growth business Opportunity to build and shape a function from the ground up Work on data rich, high impact commercial strategies Collaborative and ambitious working environment Key Responsibilities: Own and grow subscription revenue across acquisition, activation and retention Drive customer lifetime value through targeted lifecycle strategies Lead CRM across email, SMS and push including flows, segmentation and campaigns Deploy AI driven personalisation to improve customer engagement and reduce churn Develop and optimise win back strategies to recover lapsed customers Own retention reporting and cohort analysis to drive decision making Partner with paid media and product teams to optimise customer journey Build and implement retention strategy from the ground up Lead and develop the retention team, setting high performance standards Experience Needed: Proven experience as a Head of Retention and Subscription or similar senior role Strong background in CRM, lifecycle or retention marketing Demonstrated success in improving LTV and reducing churn Experience working within ecommerce or subscription led environments Hands on experience with AI or predictive marketing tools Strong data and analytical skills with ability to translate insight into action Experience managing multiple customer segments Strong leadership and stakeholder management skills This Head of Retention and Subscription role offers a rare opportunity to take full ownership of a critical growth function within a large international nutrition brand. If you are a Head of Retention and Subscription looking for a role where you can drive real commercial impact, this is an excellent next step. Apply now to be considered. BH35991 TPBN1_UKTJ

About the job. National Highways is seeking a qualified and motivated individual to join our Operations Directorate as an Assistant Service Delivery Manager. This role will be based at our offices in Warrington and will involve overseeing the delivery of roadside technology maintenance and repair services across the North West region. You will ensure that all activities, whether routine or reactive, adhere to the necessary technical, quality, and safety standards. You will be required to drive as part of your role and you will need to have a full driving licence, with no more than 3 points, to be considered for this position. Proactively track and monitor service delivery performance and technology availability on the assigned Route(s) or contract scope , identify performance trends, risks and issues, including the analysis of root causes for performance issues and develop remedial action plans. Maintain the cyclical maintenance work plans for the designated Route(s) and manage the delivery of planned works and associated costs. Manage any changes and the impact of significant unplanned and emergency works on plans. Analyse trends related to unplanned works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant Service Manager . Support local customer engagement and communication activities, working closely with Service Delivery and other colleagues to identify and address service delivery requests and/or concerns. About you. Good understanding of relevant supply chain contracts Recognised academic qualification in an Engineering discipline and a Membership of appropriate professional body (MICE or MIHE or MCIHT) - desirable Good understanding of roadside technology asset requirements (traffic signals, variable message signs, CCTV etc.) Strong planning and project delivery skills Strong computer literacy and familiar with MS Office programmes. Strong understanding of relevant technical asset policies and strategies About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. TPBN1_UKTJ

Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day. As part of this commitment, our Customer Team based in Warrington is looking for a Customer Service Agent to join their growing team. You’ll play a key part in managing customer and client enquiries, ensuring issues are resolved efficiently and to the highest standard. What will your day look like… * Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels. * Ensuring the highest level of customer satisfaction is achieved and maintained to both ex-ternal and internal Customers and Stakeholders through feedback channels, such as sur-veys and WOW Awards. * Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly. * Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately. * Take ownership of tasks including resolution of any issues that might arise. * Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs. About you… * Experience of working in a customer service role. * Experience of working within the Utilities sector but not essential. * Good People Management Skills. * Can communicate clearly and professionally both written and verbally. * Excellent IT skills using Microsoft Office (Word, Excel and Outlook) * Full Driving Licence * Customer Service-related qualification or equivalent Ability to work under pressure, think clearly and act decisively What’s in it for you… * 24 days holiday plus bank holidays * Company pension scheme * Life assurance * Private GP Helpline & Health Cash Plan * Avove Discount Scheme * Family friendly policies * A selection of lifestyle benefit options * Financial wellbeing programme * Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues * We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. About Avove... Avove is a leading infrastructure services provider, delivering critical utility and energy solutions across the UK. With a strong focus on safety, sustainability, and innovation, we specialise in the design, maintenance, and renewal of essential infrastructure for water, energy, and telecoms networks. Our people are at the heart of everything we do, and we are committed to long-term investment in training, development, and modern equipment to support our teams in delivering high-quality, reliable services for our clients and communities. We are an equal opportunities employer... At the heart of what we do is a commitment to equity, diversity, and inclusion. We celebrate what makes each of us unique and are building a workplace where everyone feels safe, valued, and empowered to be their authentic selves. Join us—and take the next step toward a rewarding and inclusive career