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Our client is a UK business software company. We're seeking an experienced and high-performing Account Manager to join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. \n You'll take ownership of a defined portfolio of strategic... \n \n \n \n \n ZIPC1_UKTJ

Account Manager - Coleshill \n At Job&Talent, we are recruiting for an Account Manager to work with Arvato UK in Coleshill. You will be leading a team of 3 in a fast-paced warehouse environment, responsible for daily tasks, fulfillment, and recruitment planning. \n Shift patterns: \n * 08:00 - 16:30 | Mon - Fri | Fixed \n Pay rates: \n * 14.42 GBP hourly \n Contract Type: \n • Permanent \n Essential requirements for Account Mana... \n \n \n \n \n ZIPC1_UKTJ

\n \nDigital Account Manager\n \n \n West Midlands / Warwickshire | Hybrid, 3 days on-site Full UK driving licence required \n An established creative and marketing agency is looking for a Digital Account Manager to join its client services team. \n This is a hands-on role for someone with strong digital agency experience who enjoys a busy, fast-paced environment. You'll manage a varied portfolio of client accounts, ta... \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Introduction\n \n \n\n At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk l...\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Customer Relations Manager \n When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. \n Customer Relations Manager \n About the role: \n We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. \n The successful Customer Relations Manager will ... \n \n \n \n \n ZIPC1_UKTJ

Job Title: Account Manager \n Salary: £30,000 - £35,500 \n Hours: Full Time \n Location: Earlswood, Solihull \n Description: \n We are currently looking to recruit an enthusiastic Account Manager to join our clients Customer Service and IT Support team. They are a family run, successful and well established business based near Earlswood. A background in Customer Service or Account Manager, ideally with an element ... \n \n ZIPC1_UKTJ

Are you a confident and engaging customer service professional with experience building relationships with tenants and landlords? \n Do you enjoy taking ownership of your workload, resolving challenges and making a genuine difference to your customers? \n Would you like to develop your career within the property sector, working for a highly successful and award-winning business? \n We have an exciting oppo... \n \n ZIPC1_UKTJ

Commercial Insurance Account Manager \n Location: Birmingham \n Salary: £40,000–£60,000 per annum + generous commission/bonus structure \n About the Role \n We are seeking an experienced and commercially driven Commercial Insurance Account Manager to join our team in Birmingham. \n This is an exciting opportunity for an established insurance professional with at least 5 years' experience in the commercial insurance s... \n \n ZIPC1_UKTJ

Night Porter - Holiday Inn Birmingham City Centre - Bloomsbury, London.

Oversee the smooth running of member check-in and access, guest registration, telephone calls, emails and enquiries, membership queries, class and facility bookings, personal training bookings, spa bookings where appropriate, member communications, lost property, key/access management, daily recepti

Role: Vehicle Technician and Customer Service Executive \n Contract: Permanent \n Salary: Up to £29,000 dependent on experience \n Location: Shirley Solihull B90 \n Benefits: Free parking, 25 days holiday plus Bank Holidays, enhanced pension scheme and automotive discount benefits \n We are working on behalf of an award winning organisation experiencing fantastic organic growth, which ranks in the top 50 companies within their industry sector in the UK. Due to their continued expansion, they are seeking to recruit an experienced Vehicle Maintenance and Customer Service Executive, to join their existing Vehicle Maintenance team reporting to the Operations Manager. For the successful candidate, there will be opportunities for further progression as the business continues to accelerate and grow into new markets. \n This role will be focused on providing technical support to customers and a variety of stakeholders. A strong understanding of the motor trade is essential for this position, supported ideally with a NVQ level 2 or equivalent in Motor Vehicle Mechanics. The successful candidate must have the ability to challenge and negotiate in a professional manner. Previous experience in a vehicle workshop or car dealership environment would be preferable. \n This is a full-time position office based position working Monday to Friday 9am until 5.30pm. This is a fast paced and dynamic environment whereby you can add value utilising your technical vehicle knowledge to ensure the business operates within SLAs, improves quality of repairs, reduces costs and downtime whilst maintaining a best in class service for customers. \n Role and responsibilities: \n\n • As a Vehicle Maintenance Customer Service Executive, you will utilise your vehicle knowledge to provide technical support to customers and closely liaise with workshops and dealerships\n, • Ensuring proactive management of all service maintenance and repair events\n, • Monitoring vehicle telematics across a broad base of customers to provide proactive maintenance and repair intervention\n, • Conducting daily reviews with the Operations team to reduce any delay in the repair process\n, • Liaising with workshops and dealers to closely manage and challenge costs with all vehicle lifecycle activity costs such as MOTs, service, maintenance and repairs\n, • Ability to track trend types and make the right commercial decisions based on knowledge\n, • Constant chasing up of vehicles using 1link system and authorising work with set SLA’s\n, • Provide a best in class service by closely handling customer needs in an efficient manner from start to finish with a satisfactory conclusion\n, • Regularly liaise with a variety of internal colleagues, suppliers and stakeholders in a professional manner by phone and email\n, • Daily use of internal CRMs and Microsoft packages such as Excel\n\n Skills and experience required: \n\n • Proven demonstrable work history in a workshop, dealership or garage\n, • NVQ Level 2 / City & Guilds equivalent in Motor Vehicle Mechanics desirable\n, • Must have a technical / mechanical understanding of all aspects of vehicle service, repairs and maintenance for credibility when liaising with stakeholders\n, • Excellent verbal and written communication skills is essential\n, • Proactive nature as well as ability to react to urgent situations\n, • Strong organisational and planning skills\n, • Ability to build relationships and positively challenge or negotiate\n, • Team player\n, • Understanding of 1Link functionality\n, • Strong time management skills and the ability to prioritise effectively\n\n Benefits \n\n • 25 days holiday plus Bank Holidays\n, • Enhanced pension scheme\n, • Automotive benefits relating to MOTs and breakdowns\n, • Modern office environment\n, • Free parking available onsite\n\n If you have the relevant skills and experience, and actively seeking a new office based role utilising your Customer Service and Vehicle Technician / Workshop skills with an exciting and growing company then please apply today!

Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas Immediate Start - Temporary Role with potential for permanent Mon-Fri 8:30am – 5:30pm Location: Regal Court, Sovereign Road, B30 3FJ Hourly Rate: £16.64 PAYE The Role: Inbound and outbound calls, scheduling tenant visits Providing outstanding customer service and answering any queries regarding tenant issues Inputting customers details accurately and scheduling time slots for appointments using CRM Systems Hitting daily, weekly KPI's, dealing with high volume of calls Daily To be successful within this role you will need to: Good literacy skills Customer service experience Ability to work in a High Paced Environment Using the training provided navigate through our bespoke systems Attention to Detail Good Communication and Listening Skills High Energy Professional & Friendly approach Fluent in Spoken and Written English

SF Partners are working with a fantastic charity based in Birmingham. They are looking for an experienced Financial Accounting Manager to join a complex and purpose-driven organisation, working closely with the SLT. This is a key leadership role with responsibility for ensuring robust financial reporting, strong financial controls and compliance with statutory and regulatory requirements. You'll play a central role in the smooth running of the financial accounting function, while also helping to shape and improve systems, processes and ways of working. Key tasks: - You'll take ownership of a broad range of financial accounting activities, working closely with colleagues across Finance, operational teams and senior stakeholders. - Leading accurate and timely month-end and year-end reporting. - Owning balance sheet reconciliations and key control accounts, ensuring strong financial control. - Preparing and reviewing VAT returns, ensuring full compliance with HMRC requirements. - Supporting the preparation of statutory accounts and acting as a key contact for internal and external auditors. - Providing technical accounting advice and guidance across the Finance function. - Overseeing Accounts Payable and Accounts Receivable, ensuring effective controls and high service standards. - Supporting treasury management, cash-flow monitoring and financial planning. - Ensuring the integrity and accuracy of financial systems and data. - Identifying opportunities to improve controls, processes, reporting and efficiency. - Playing an active role in finance transformation and continuous improvement initiatives. - Leading, coaching and developing finance team members, creating a collaborative and high-performing environment. - Building strong relationships with budget holders, operational leaders and senior stakeholders

International ecommerce cross border parcel delivery specialist looking for an experienced Strategic Account Manager based from home anywhere across the UK Job Title: Account Manager Reporting to: Sales Director / Head of Sales Role Purpose The Account Manager is responsible for managing, retaining, and growing a portfolio of customers while ensuring the delivery of excellent service. Acting as the primary point of contact, this role builds trusted relationships, resolves customer needs, and supports the sales team in maximising revenue opportunities. The role reflects our clients core values-placing the customer first, collaborating across teams, taking ownership of outcomes, and delivering excellence in every interaction. Key Responsibilities : Customer Relationship Management - Serve as the main point of contact for assigned accounts, providing exceptional service and support. - Build and maintain strong relationships with key contacts within customer organisations. - Act as the customer's internal advocate, ensuring their needs and priorities are understood across Starlinks Global. Revenue & Account Growth - Retain and grow revenue within assigned accounts by identifying opportunities for additional services. - Support upselling and cross-selling of our clientsl services, helping customers maximise value. - Collaborate with the sales team to identify potential new business opportunities within existing accounts. Operational Excellence - Ensure all customer interactions, activity, and account information are accurately recorded in the CRM system. - Monitor account performance, including service delivery, KPIs, and customer satisfaction. - Support monthly and quarterly business reviews, providing clear updates and recommendations. Collaboration & Communication - Work closely with the wider team to ensure customers have access to relevant experts and resources. - Support the resolution of any customer issues quickly and efficiently, escalating where necessary. - Share insights from customer interactions to inform service improvements and commercial initiatives. Continuous Improvement - Identify and recommend opportunities to enhance service delivery and the customer experience. - Stay up to date with industry trends and customer market developments. Key Skills & Attributes - Strong customer service and relationship management skills - Commercial awareness with a focus on account growth - Excellent communication and interpersonal skills - Organised, proactive, and detail-oriented - Collaborative and able to work across teams - Data-driven, with discipline in CRM management and reporting - Problem-solving mindset with the ability to manage multiple priorities What Success Looks Like - Customers are satisfied, retained, and see our clientl as a trusted partner - Revenue from assigned accounts is maintained or grows - CRM data is accurate, complete, and up to date - Operational processes are followed, enabling smooth account management - Opportunities for additional services are consistently identified and delivered

Are you passionate about travel and creating unforgettable experiences? We’re currently recruiting for exciting new Travel Consultant opportunities based in Birmingham city centre. This role is perfect for experienced travel professionals who thrive in a customer-focused environment, have excellent destination knowledge, and enjoy building tailor-made itineraries for clients. You’ll design and coordinate bespoke travel experiences across the UK, Europe, and worldwide destinations. From the initial enquiry through to travel completion, you’ll manage every stage of the customer journey, delivering exceptional service and ensuring each trip runs smoothly. You’ll also work alongside trusted suppliers, coordinating transport, accommodation, and excursions while maintaining high service standards throughout. In return, our client can offer highly sociable working hours Monday – Friday, a competitive salary up to £29k, bonus structure and other great travel industry benefits. If you’re looking to join a growing team where no two days are the same, we’d love to hear from you – please apply online now! Role of Travel Consultant: Creating and organising bespoke travel itineraries Advising clients on destinations, travel plans, and cultural experiences Coordinating bookings for hotels, transport, and activities Building strong, long-term client relationships to encourage repeat business Managing payments, booking administration, and travel documentation Supporting with unexpected travel issues and participating in the out-of-hours rota when required Skills required for the role: Previous experience within the travel industry Strong worldwide geographical knowledge Excellent communication and customer service skills High attention to detail and strong organisational ability Confident IT skills Flexible, enthusiastic, and proactive approach If you’re interested in learning more about this Travel Consultant role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED START DATE OF 11TH JAN 2027 (Applicants must be free for the following 7 weeks for training reasons) WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY* • High-volume, telephone-based, Customer Service experience (B2C) AND • Experience working in an FCA regulated environment Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 11th January 2027. (This is a fixed start date, with no negotiation). The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration. The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience. SOME of their FANTASTIC benefits include: • FULLY REMOTE working with FULLY REMOTE training • All I.T equipment supplied • A yearly bonus • Frequent staff incentives which include high street vouchers • Annual awards • Employee assistance and welfare programme • Private healthcare • Subsidized gym memberships • PROGRESSION! Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful

ROTO TELEHANDLER OPERATOR REQUIRED - HS2 🚨 Fawkes & Reece are currently looking for an experienced 360° Slew Roto Telehandler Operator for a civil engineering project on HS2. 📍 Location: HS2 - Marsh Lane Culvert Project (exact site location TBC) 📅 Start: ASAP 🏗️ Project: Major Civil Engineering / Infrastructure Requirements: Valid CPCS A77 - 360° Slew Telehandler card with the relevant lifting endorsement Previous experience operating a Roto / 360° slew telehandler Experience working on large civil engineering or infrastructure projects preferred Right to work in the UK Interested or available? 📞 Harry - (phone number removed) Please get in touch or share with anyone suitable

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy face-to-face interactions? If so, we have the perfect opportunity for you! Contract length: 6 months, potential extension Hourly Rate: £13.90 Working Pattern: Monday - Friday 9am - 5:30pm Location: B6, Birmingham (fully on-site) We are seeking an enthusiastic individual to join our team and help build our in-person support hub. As a Customer Service Expert, you will play a vital role in empowering our partners and ensuring they have everything they need to succeed! Who You Are: A communication superstar with strong problem-solving skills Comfortable with in-person interactions and providing hands-on support Experienced in retail or customer service environments Passionate about helping others and dedicated to creating a positive experience A quick thinker who knows where to find answers when needed Personable, organised, and patient-ready to teach and guide What You'll Do: Deliver exceptional, 5-star support to our partners Resolve issues and answer questions with confidence Promote the brand and get drivers excited about their journey Stay updated on company processes and tools to provide the best support Collaborate with the Operations team to streamline procedures If you're self-motivated, a great team player, and an advocate for our mission, we want to hear from you! Join us in creating an empowering experience for our driver partners and help them grow their business. Ready to take the next step? Apply now and let's make a difference together! Your journey starts here

Location: Brindley Place, Birmingham / Hybrid Salary: £26,000 per annum (full-time) Contract: Permanent Hours: Full-time and part-time Make a real difference to people's lives We’re looking for a compassionate, motivated and customer-focused Customer Service Officer to join our Contact Centre team. You’ll be the first point of contact for customers across phone, email and online channels, providing professional, empathetic and effective support. You’ll help customers find the right solutions while delivering a positive experience. What You’ll Do Respond to customer enquiries, requests and concerns across phone and digital channels Listen carefully, understand individual circumstances and provide appropriate support Resolve enquiries at the first point of contact wherever possible Provide accurate information about services, policies and procedures Use your judgement and problem-solving skills to find the right outcome Maintain accurate and up-to-date customer records Work with colleagues across the organisation to provide a coordinated service Capture customer feedback and help identify opportunities to improve our services Take responsibility for your own development and respond positively to coaching and feedback What You’ll Need A genuine commitment to providing excellent customer service Strong communication, listening and interpersonal skills Empathy, emotional intelligence and a respectful approach Good problem-solving and decision-making skills Strong attention to detail and organisational skills The ability to remain calm and professional when handling challenging situations A positive, flexible and resilient approach The ability to work effectively as part of a team A willingness to learn and develop Previous contact centre experience is not essential. We welcome applications from people with transferable skills from customer-facing and people-focused environments. What We Offer Full-time and part-time opportunities Defined contribution pension scheme Confidential Employee Assistance Programme Performance-related bonus scheme Supportive coaching and development The opportunity to make a real difference through social purpose Shortlisted candidates will be invited to attend an assessment centre for the position which will be conducted in our Brindley Place office on Friday 6th November. If you’re passionate about helping people and delivering excellent customer service, we’d love to hear from you. Please note: Successful candidates will be required to complete a DBS check

Part Time Customer Service Assistant - £13ph - Mon to Weds Birmingham, B19, Immediate Start A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents. Key Responsibilities • Acting as the first point of contact for residents and visitors at the front desk • Handling enquiries professionally via phone, email, and face-to-face interactions • Maintaining accurate records and ensuring smooth shift handovers • Assisting with resident queries, complaints, payments, and parcel deliveries • Preparing and maintaining communal areas while supporting resident events and activities • Responding appropriately to incidents and following all health and safety procedures • Logging and monitoring maintenance requests, alongside general administrative duties About You • Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment • Excellent communication and interpersonal skills • Confident using Microsoft Office and other basic IT systems • Calm, approachable, organised, and dependable • A positive, proactive attitude with a willingness to support wherever needed Apply today for immediate consideration. (ritzrecempbus)

Telehandler Driver – Aston Villa Stadium Location: Aston Villa Stadium, Birmingham Start: Ideally Thursday morning, with deliveries commencing Monday 19th October ⏳ Duration: Up to 6 months ⏰ Hours: Monday–Friday, 07:00–18:00 (10.5 hours paid), with an early finish on Friday We are looking for an experienced Telehandler Driver to join our team on the Aston Villa contract. Requirements: Valid CPCS or NPORS Telehandler ticket. Valid underslung load certificate – essential. Proven experience handling and moving structural steel. Experience operating a 13-tonne Merlo telehandler. Reliable, punctual and able to work as part of a team. The role will involve operating our own 13-tonne Merlo machine, assisting with deliveries and moving structural steel on site. Interested? If you meet the above criteria and are available to start, please send your CV via WhatsApp to Ermal on (phone number removed) or call (phone number removed)

Lifeline Recruitment Services are currently looking for experienced Medical Receptionists to cover at NHS GP Surgeries in various locations including Birmingham. You will be working on the surgery's front desk, providing an excellent reception service for patients using Emis Web. The ideal Medical Receptionist will: Have at least 6 months recent experience working in NHS GP surgery as a Medical Receptionist. Be able to book/cancel patient appointments, input patient data on the system, general administration duties and dealing with prescriptions. Be happy to undergo a DBS check or have a DBS certificate dated within a year Be flexible, reliable and professional. Lifeline Recruitment Services is a specialist NHS approved health care agency, who are the preferred supplier to a variety of GP Practices and Private Clinics all over the UK. Here at Lifeline, we pride ourselves on our dedicated service for both candidates and clients. Our friendly staff ensure that you experience a smooth registration process, are committed to finding you the right shifts and can be easily contacted. Join us and start your new locum career today! Registering with Lifeline guarantees you: Excellent pay rates Suitable locations Quick and easy registration Weekly email job alerts If you are interested please apply for the role now

Senior Account Manager – Hard FM Birmingham £72,000 – £80,000 + Car/Car Allowance + Bonus We are currently recruiting for an experienced Senior Account Manager to lead the delivery of Hard FM services across a large PFI contract in West Midlands. This is a senior operational role with responsibility for the overall performance of the contract, leading a large team and ensuring high standards of technical delivery, compliance, commercial performance and customer satisfaction. The successful candidate will have: Strong Account or Contract Management experience within Hard FM Previous experience working within a PFI environment would be highly advantageous Good technical understanding of M&E/Hard Services Experience managing large operational teams and subcontractors * Strong commercial and client management skills This is an excellent opportunity to join an established FM provider on a major long-term contract. Salary: £72,000 – £80,000 + Car/Car Allowance + Bonus

Start a fresh new career with this fantastic sales opportunity! SALES / CUSTOMER SERVICE representatives URGENTLY REQUIRED URGENTLY REQUIRED DUE TO EXPANSION - Customer Service and Sales representatives needed. No Experience necessary – Sales training and product coaching provided. Immediate Start offered! Our client is an expanding direct sales, customer service and marketing company performing on behalf of globally recognised brands. They are looking for people with or with the potential to gain great sales and customer service skills to join their thriving sales, customer service and marketing team. Our client are seeking enthusiastic and motivated individuals who are ready to perform in a fast paced residential environment and help expand their company even further. Aspects of this role in sales and customer service include: · Sales · Customer Service · Marketing · Promotions No experience is necessary as access to full sales coaching and product training will be given although they welcome applicants with any previous experience in sales, customer service or admin/retail. Top performing sales representatives will get great unique travel opportunities to perform face to face campaigns. All openings are for self-employed roles that may lead to business development opportunities. DON’T DELAY! Apply today and see what an excellent opportunity this could be for you. Please attach a copy of your CV which must include your telephone number and our client will call you to offer you the next available appointment. ALL APPLICANTS MUST BE 18 OR OVER. The company are unable to provide sponsorship for non-EU citizens. All earnings are on a brand awareness fee (where applicable) plus incentives with annual OTE's of £22k-£27k

IT Sales: Growth Account Manager – BI & Financial SAAS Location: UK Wide Salary: £60k-£70k BASIC, £110k-£115k OTE + Excellent Benefits Ref: (phone number removed) Role: This is an opportunity not to miss, joining a leading SAAS provider with a great solution and a positive team culture. Having experienced a great deal of success over the past 12 months, they now require a consultative, driven and energetic solution sales professional to join their growth accounts team where you will be managing and developing several existing major accounts within the manufacturing, distribution and retail verticals. In this role you will be a trusted advisor to your account base and be tasked with creating account plans/understanding customer objectives, cross selling additional modules of its BI/financials SAAS platform and deal with retention. Ideally, candidates will be experienced account managers/account developers with BI, financials or ERP SAAS solution sales experience in the above sectors. It is preferential for candidates to have come from a fast-paced sales environment and be used to quicker sales cycles. If you’re a naturally curious sales professional who is passionate about building strong client relationships within the SAAS space, then please get in touch. Required: Proven track record in account management/development 5+ years’ SAAS sales experience (preferably BI, financial or ERP) Experience within the manufacturing, distribution or retail sectors Beneficial: Worked in a fast-moving environment with quick sales cycles A stable career record To apply: Call Harry Atwal on (phone number removed) or email: Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc

Account Manager - IT Recruitment Location: Edgbaston, Birmingham - Hybrid after initial probation period - with travel to client sites Salary: £(phone number removed)K - £(Apply online only)K OTE Mon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish) My client are a specialist IT recruiter and are now looking for an experienced Account Manager with IT sales knowledge, to join their Major Accounts team. This role is all about maximising opportunities within their existing client base, strengthening relationships, and driving growth through exceptional service. The Role This is a client-facing, relationship-driven role, with a strong emphasis on networking, account expansion, and consultative business development. (no cold calling!) As an Account Manager, you'll act as the key point of contact for a portfolio of major accounts/Value Added Resellers, along with relationship management, client development, and commercial growth. You'll work closely with decision-makers, hiring managers, and stakeholders to identify hiring needs, uncover opportunities, and ensure our delivery team is positioned to provide the right recruitment solutions. Key Responsibilities Manage and grow new, lapsed and existing relationships across major accounts/Value Added Resellers, acting as a trusted IT recruitment partner. Develop account strategies to identify opportunities for expansion ("land and expand"). Build relationships with decision-makers, stakeholders, and hiring managers at all levels. Proactively arrange and attend client meetings, lunches, dinners, and site visits to strengthen engagement. Maintain a deep understanding of client needs, business structures, and hiring challenges. Collaborate with the delivery team to ensure roles are filled quickly and effectively. Maintain accurate records of client interactions and pipeline activity in CRM. Work closely with internal stakeholders to ensure excellent client experience. Achieve and exceed agreed client development and revenue targets. Skills & Experience Required Proven background in IT recruitment or IT sales with strong commercial awareness (essential) Experience and in-depth knowledge and understanding of contract recruitment (desirable but not essential as can be trained) Track record of developing accounts and building long-term client partnerships. Strong business development and relationship-building skills at all levels. Excellent communication and negotiation skills. Confident networking, presenting, and representing the company in client meetings and events. Ability to identify opportunities and convert them into roles for the delivery team. Highly organised, proactive, and self-motivated. What We Offer Competitive base salary + excellent commission. Opportunity to work on major accounts with high growth potential. Clear progression path in a growing, ambitious agency. Regular client entertainment and networking opportunities. A supportive and collaborative culture working with industry leaders. Opportunity to build and grow your own team. Other benefits include: Unrivalled commission scheme Early Friday finishes Additional Family First leave days Bring your dog to work (we are big dog lovers!) 'Once in a lifetime' team trips. In the past, they have visited Dubai, Havana, and Rio de Janeiro Life insurance policy Bike to Work Scheme Electric charging point for electric vehicles If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed). If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

COMMERCIAL ACCOUNT MANAGER PERMANENT · BIRMINGHAM · £32,000 TO £42,000 + BONUS The first commercial hire in a brand new fulfilment business. THE OPPORTUNITY A brand new Birmingham fulfilment business, backed by an established consumer goods group and open to customers in any sector. Join at the very start, shape how it looks after its customers, and grow with it. THE ROLE As the first Commercial Account Manager you will be the face of the business to its customers. It is a service led role, a farmer rather than a hunter: convert the warm leads already in the pipeline, onboard new customers brilliantly, then grow every account through excellent service, working hand in hand with the operation on site in Birmingham. KEY RESPONSIBILITIES - Convert warm leads. Follow up the leads provided and turn them into new fulfilment customers. - Land the account well. Own onboarding so new customers go live smoothly. - Grow and expand. Spot ways to do more for existing customers. - Look after customers. Be the day to day contact, building relationships and fixing issues fast. - Champion delivery. Work with the operation so service levels are met. - Review and build. Run account reviews and help shape the service standards of a new business. ABOUT YOU - A proven account manager, ideally from fulfilment, 3PL, logistics or e-commerce. - Service led by nature: you keep customers and grow them, rather than chasing cold sales targets. - Commercially aware enough to convert warm leads and spot growth in existing accounts. - Strong relationship, communication and delivery skills, at ease with customers and operational teams alike. - Energised by a start up where you help build things from scratch, for customers in any sector. WHAT IS ON OFFER - £32,000 to £42,000 base depending on experience, plus a bonus of around 10 to 20%. - The chance to join a new business on the ground floor and grow with it. - Holiday, pension and further benefits [to confirm]. THE BEST PEOPLE ARE PROBABLY NOT READING THIS ADVERT, BUT IF YOU ARE, TALK TO US TODAY

Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS | BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion * Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company’s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What’s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Account Manager Salary - up to £46K plus car and bonus Benefits • Company car • Company pension Job Overview We are seeking a skilled and detail-oriented Account Manager to oversee and manage several nationwide commercial contractual agreements within our fast-paced building services organisation. The ideal candidate will possess a strong understanding of the commercial facilities management industry, and excellent negotiation skills. This role is crucial in ensuring that client sites are content and compliant, works progress and complete as necessary, and goals are achieved aligned with the company’s objectives. The Account Manager will be expected to travel nationwide within the UK (mainland) as part of their responsibilities in attending meetings and reviewing works. Duties • Day to day management of client contracts covering all aspects of works within the building services industry, including but not limited to HVAC, Electrical, Fabric and Plumbing. • Face to face liaison with client representatives to ensure ongoing client satisfaction. • Providing regular reports as required by client demands, and internally for company requirements regarding financial and operational progress of client accounts. • Developing new work streams with current and new clients to support and grow the business. • Estimating and running various small works projects. • Working and supporting the back office team to achieve company objectives. Requirements • Proven experience in contract management or a similar role. • Strong time management abilities to prioritise tasks effectively in a fast-paced environment. • Proficient negotiation skills to secure favourable terms for the company. • Strong analytical skills with attention to detail. • Excellent negotiation and communication abilities. • Proficiency in computer-based systems, and online portal systems. • Ability to work independently as well as collaboratively within a team environment. • Experience with Job Logic CAFM software is beneficial, but not essential

Vacancy No 5557 Job Title CUSTOMER SERVICE ADVISOR (MEA) Location: WEST MIDLANDS | BIRMINGHAM Job Description Are you an experienced international B2B order management and customer service professional with hands-on export, sales support or dealer support experience? Do you take pride in managing complex customer requirements accurately, coordinating international orders and ensuring every enquiry is progressed through to successful completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused international customer service, export and order management role where you will take responsibility for sales orders, quotations, dealer enquiries, export documentation and shipment coordination across the Middle East, Mediterranean and Africa. Working within an established UK and EMEA customer service team, you will build trusted relationships with international customers, dealers, account managers, logistics partners and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your international customer service, export, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers and dealers across the Middle East, Mediterranean and Africa, ensuring international quotations and orders are managed accurately from initial enquiry through to successful delivery. The position combines international order management, customer service, export administration, dealer support, sales support and internal coordination. Success will depend on accuracy, ownership and clear communication, together with the ability to remain calm and focused on solutions when managing changing priorities, documentation requirements and international delivery challenges. This is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers and dealers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor international quotations and sales orders from initial enquiry through to fulfilment Provide professional customer service and order support to customers and dealers across the Middle East, Mediterranean and Africa Maintain accurate customer, pricing, stock, delivery and order information across internal business systems Review the order book regularly and identify issues requiring action, escalation or customer communication Prepare, process and validate export documentation to support accurate and compliant international shipments Coordinate Ex Works logistics and high volume shipments in line with relevant market import and export requirements Liaise with customers, dealers, logistics partners, account managers, production, warehousing and despatch to support successful delivery Provide clear and timely information regarding products, pricing, stock availability, lead times, quotations and delivery arrangements Manage customer and dealer enquiries professionally and take ownership of issues through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process while building strong relationships across different countries and cultures Work to agreed service standards, communicate customer feedback internally and identify opportunities to improve processes and the wider international customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Relevant experience within international B2B order management, customer service, export administration, international sales support, dealer support or a related position Hands on experience supporting international customers or dealers and managing orders through to delivery or fulfilment Practical experience preparing, processing or managing export documentation Experience raising and processing quotations and sales orders A clear understanding of international order management, customer communication and internal coordination Experience within an office based customer service, export or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple international orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer and dealer conversations Ability to remain calm under pressure, take ownership and see actions through from beginning to completion Experience coordinating Ex Works shipments, working with freight forwarders or supporting customers across multiple international markets would be highly advantageous. Experience using JD Edwards, Salesforce, Oracle or a comparable system would also be beneficial, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another product led B2B environment would be beneficial but is not essential. Direct experience supporting customers or dealers across the Middle East, Mediterranean or Africa would be advantageous. Strong international export and dealer support experience across other global markets will also be considered. The Person This role will suit someone who is commercially aware, internationally minded and takes genuine pride in delivering an excellent customer experience. You will be organised, methodical and attentive to detail, with the confidence to build effective relationships with customers, dealers, account managers and colleagues across different departments, countries and cultures. You will be comfortable working within established export and order management processes while also demonstrating initiative when dealing with customer enquiries, documentation requirements, shipment challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude and will be motivated to become a trusted member of the wider international team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the MEA and wider EMEA customer service team Develop a strong understanding of the company’s products, customers, dealers, systems and international order processes Build effective relationships with international customers, dealers, account managers and internal stakeholders Demonstrate accuracy, ownership and confidence when managing international orders, export documentation and customer enquiries Communicate proactively across different countries, departments and time zones while consistently delivering high standards of service What’s in it for you? Strong basic salary of £30,000 to £35,000 depending on experience 10% bonus potential based on company and regional performance Working hours of 7:00am to 3:30pm, reflecting the time difference across the MEA region Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan and access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

We are looking for competent telehandler drivers with either CPCS or NPORS. YOU MUST have commercial experience. Rates vary between 20.00 and 22.00 ph

Customer Service Representative Job Overview We are seeking a professional and customer-focused Customer Service Representative to join a busy and growing team. The successful candidate will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring an exceptional customer experience throughout the customer journey. This role requires excellent communication skills, strong attention to detail, and a proactive approach to problem-solving. You will be responsible for building positive customer relationships, resolving issues efficiently, and supporting the smooth day-to-day operation of the business. The primary objective of this position is to maintain high service standards, ensure customer satisfaction, and contribute to the overall success of the organisation. Key Responsibilities Manage incoming telephone calls and customer enquiries. Process and maintain customer orders accurately. Prepare and issue customer quotations. Respond to customer queries in a professional and timely manner. Provide product and service information to customers. Offer support and guidance to help resolve customer issues. Build and maintain strong relationships with customers. Investigate and resolve customer complaints, escalating where necessary. Maintain accurate customer records and documentation. Follow company procedures, service standards, and communication guidelines. Liaise with internal departments to ensure customer requirements are met. Identify and report any discrepancies or issues relating to customer orders. Skills & Experience Previous experience in a customer service, sales support, or administration role is desirable. Excellent verbal and written communication skills. Strong organisational skills and attention to detail. Confident using computer systems and Microsoft Office applications. Ability to build rapport with customers and adapt communication styles accordingly. Strong problem-solving skills and a proactive attitude. Ability to prioritise workload and manage multiple tasks effectively. Ability to work both independently and as part of a team. Customer-focused with a commitment to delivering a high level of service. Personal Attributes Professional and positive attitude. Strong interpersonal and relationship-building skills. Patient, empathetic, and solution-focused. Reliable, adaptable, and self-motivated. Comfortable working in a fast-paced environment. Keen to learn and develop within the role.This position offers an excellent opportunity for an individual with strong customer service skills who enjoys building relationships, solving problems, and contributing to a supportive team environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel organisation based in the heart of Birmingham city centre. If you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language,) we’d love to hear from you! In this fast-paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards. On offer is a competitive salary DOE plus commission. Hours of work are Monday – Thursday 9am – 5.30pm, 9am – 4pm on Friday with reduced hours 10am – 3.30pm during August. If this role is of interest to you, please apply online. Role of Group Travel Consultant: Providing advice about organising tours and travel to different destinations Developing travel itineraries and ensuring that all the needs of the customers are met Liaising with suppliers to make arrangements for transport, accommodation, and activities. Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again! Dealing with payments and general administration tasks Dealing with unforeseen issues and involvement in the out-of-hours response rota Skills required for the role: Previous travel industry experience and ideally, experience of arranging and selling group tours Fluency in at least one other modern European language would be an advantage Good attention to detail Excellent communication skills, good telephone manner Good IT skills Enthusiasm, confidence, and flexibility If you’re interested in learning more about this Group Travel Consultant role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to problem-solving, following processes and talking customers through solutions clearly and patiently over the phone. Key Responsibilities Handle inbound & outbound customer calls in a professional, friendly and efficient manner. Troubleshoot customer issues over the telephone and work towards a first-time resolution wherever possible. Ask appropriate questions to accurately diagnose the customer's problem. Guide customers through step-by-step troubleshooting and resolution processes. Provide an excellent level of customer service throughout every interaction. Take ownership of customer queries from initial contact through to resolution. Accurately record customer interactions, actions and outcomes on internal systems. Escalate more complex issues to the appropriate team when required. Keep customers informed of progress and manage expectations effectively. Work within agreed service levels, processes and quality standards. Collaborate with colleagues and other departments to resolve customer issues efficiently. What We're Looking For Essential experience: Previous experience working within a contact centre / call centre environment. Strong customer service experience, particularly dealing with customers over the telephone. Previous experience troubleshooting or resolving problems over the phone. Confident handling a high volume of customer interactions. Excellent verbal communication and active listening skills. Strong problem-solving ability and a logical approach to diagnosing issues. Ability to explain instructions clearly to customers with different levels of technical understanding. Patient and professional when dealing with frustrated or challenging customers. Comfortable using CRM, ticketing or customer management systems. * Good attention to detail and accurate record keeping. The Ideal Candidate You will be someone who genuinely enjoys solving problems and helping customers. Rather than simply taking a message or passing an issue elsewhere, you will be comfortable taking ownership of the problem, investigating what has happened and talking the customer through a solution. You will be confident on the telephone, able to build rapport quickly and capable of remaining calm and methodical when dealing with more complicated customer queries. Previous experience in technical customer service, helpdesk, product support, telecommunications, utilities, technology, engineering support or another troubleshooting-led contact centre environment would be particularly beneficial. Working Location The role will be based from our client's Central Birmingham offices, with hybrid working options available. This is an excellent opportunity for an experienced contact centre professional who wants to move into a role combining customer service, problem-solving and telephone-based technical support. Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. #customerservice #troubleshooting #customersupport #contactcentre

Customer Service and Information Officer Contract: Permanent Salary: £24,256 - £28,536 pa pro rata Hours: Part-time, 17.5 – 24.5 hours per week Location: Birmingham – Hybrid (2 days per week working from our central Birmingham office) If you thrive in a fast-paced environment and have a natural ability to explain complex information easily, we would love to hear from you. We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers, including dentists, dental practitioners and patients. You will provide accurate information both over the phone and by responding to emails. This is a busy role, where you can expect to take more than 50 inbound calls per day. There will also be reception cover required at times. We are open Monday – Friday and support customers from 08:30 – 17:30. We support hybrid working and can discuss what this would mean for you at interview. About you: - Your well-developed interpersonal skills will be supported by proven experience of working within a busy customer-focused environment, responding to telephone calls and emails, and working to deadlines. - You will be a team player with the ability to communicate confidently, clearly and effectively with customers, both verbally and in writing. - You will be able to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues. - You will need experience in Microsoft Office (Outlook, Word, Excel). Previous call centre experience and proficiency in Dynamics CRM is preferred, but not essential. About us: Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them. Benefits: The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: - 27 days’ holiday (plus statutory), rising to 30 days after 2 years’ service. - Pension contributions up to 10%. - Buy/Sell annual leave. - Enhanced Maternity, Paternity and Adoption leave from 1 year’s service. - Life assurance, income protection plan and enhanced sick leave policy. - Staff discounts, including eye care contributions and discounted gym membership. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: To apply and view the full job description, please click the apply button. Within your supporting statement, please expand on your experience of the role criteria below, providing examples of the following, using the STAR format: - Proven experience of working within a busy customer-focused environment, responding to telephone calls and emails, and working to deadlines. - Well-developed interpersonal skills, with ability to communicate confidently, clearly and effectively with customers, both verbally and in writing. - Ability to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues. Application deadline: 23:59 on 31 October 2026. Applications will be assessed on an ongoing basis. Please note that we reserve the right to bring this recruitment campaign to an end without notice should we receive sufficient applications, and we encourage all interested candidates to apply as soon as possible. Please no agencies unless instructed otherwise

Step into an exciting permanent opportunity with a well-established social landlord based in Edgbaston, Birmingham, where you’ll play a key role in strengthening the Customer Resolution service, improving tenant outcomes and turning complaints into meaningful service improvements. This Customer Resolution Manager position offers the opportunity to lead a dedicated complaints team, influence service delivery across the organisation and make a genuine impact on how tenants’ concerns are heard, resolved and learned from. You’ll be joining a committed Customer Experience function at an exciting time, with a strong focus on delivering fair, timely and effective complaint outcomes in line with the Housing Ombudsman Complaint Handling Code. This is a fantastic opportunity for an experienced complaints professional who enjoys leading people, driving performance and working closely with senior stakeholders to improve customer experience. I’d love to hear from anyone with experience as a Customer Resolution Manager, Complaints Manager, Complaints Team Leader or Customer Experience Manager within social housing, who has strong Housing Ombudsman knowledge and is ready to take the lead within a busy and high-profile complaints environment. In this position, you will be: · Managing, coaching and developing the Customer Resolution team · Setting objectives, monitoring performance and managing underperformance · Allocating workloads and ensuring complaints are handled within required timescales · Acting as a key liaison with the Housing Ombudsman Service · Managing evidence requests, case files, orders and Ombudsman determinations · Overseeing complex, sensitive and high-profile complaints · Ensuring complaints are handled in line with the Housing Ombudsman Complaint Handling Code and Consumer Standards · Using complaint data, themes and root-cause analysis to identify service improvements and reduce repeat failures · Producing MI, dashboards and performance reporting for senior leadership · Working with managers and frontline teams to improve complaint ownership, resolution and customer outcomes · Supporting MP, councillor and Chief Executive enquiries where required I’d love to speak to anyone who has: · Proven experience managing Housing Ombudsman casework (essential) · Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards (essential) · Proven experience managing, coaching and developing a complaints or customer resolution team · Strong performance management experience, including objectives, 1-to-1s, appraisals and addressing underperformance · Experience managing complex or escalated complaints within a regulated environment · Strong analytical, influencing and stakeholder management skills · Experience using complaints insight and performance data to drive continuous improvement · Excellent written and verbal communication skills · A good understanding of social housing operations, regulation and customer service · A Level 4 Housing qualification or people management qualification would be desirable, although a willingness to work towards these will be considered This role is offering the following benefits: · Full-time, permanent contract · Hybrid working; 3 days in the office, 2 days working from home · Annual salary of £55,000 – £59,000 · Opportunity to lead and develop an established Customer Resolution team · Opportunity to influence service improvement and tenant experience at organisational level Travel & location This role is based in Edgbaston, Birmingham, with a minimum requirement of 3 days per week on-site due to the collaborative and high-profile nature of the position. The location offers strong transport links across Birmingham and the wider West Midlands, making this a great opportunity for an experienced housing complaints professional looking for their next leadership position. Basic DBS and Social Media Check required. If this Customer Resolution Manager role sounds like your next step, apply now or contact Ryan Stewart at Niyaa People on (phone number removed) or email (url removed) for further information

Looking for an extra income stream that fits around your current job or business? We have a flexible, self-employed opportunity ideal for those who want to earn part-time alongside other commitments – whether that’s employment, family, or running another business. There’s no hard selling. Instead, you’ll be recommending essential household services to people you already know, people you meet, and leads/referrals sent to you – and you could be earning an impressive up-front bonus and also long-term income from every customer you help. What we offer: Complete flexibility – work around your current schedule Full training and mentorship provided Uncapped earnings – grow at your own pace Opportunity to develop a team and build a passive income This is perfect for: Small business owners Shift workers or part-timers Parents or carers Anyone looking to boost their monthly income without giving up what they already do Please note: This is a self-employed role and not suitable for international students due to visa restrictions

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Life. Unlimited. At Smith+Naphew we design and manufacture technology that takes the limits off living. We’re looking for a driven Account Manager to join our Orthopaedics - Trauma & Extremities team, covering the Birmingham & Coventry area. If you’re passionate about building strong customer relationships, delivering value-based solutions, and making a real impact in healthcare, this is your opportunity to thrive in a dynamic field-based sales role. As our Account Manager, you’ll be at the forefront of driving strategic growth across key accounts in your territory. Reporting to the Area Business Manager, you’ll take full ownership of your accounts, crafting and executing strategic plans that unlock new opportunities and drive revenue growth. From leading quarterly business reviews to developing tailored proposals, you’ll collaborate across teams, harness data from our CRM system, and stay ahead of market trends to ensure our focus brands thrive. Your role will be pivotal in expanding the footprint of our focus brands and ensuring our solutions make a meaningful difference to healthcare providers and patients alike. Success in this role means being a trusted advisor, a strategic thinker and a passionate advocate for our products and customers. You’ll thrive in a fast-paced environment and be energised by the opportunity to make a real impact. • Previous Orthopaedic or Trauma experience is desirable, either in a clinical or sales setting., • Proven sales experience, ideally with exposure to value and portfolio selling in hospital and community settings, • Strong account management skills with a track record of driving revenue growth and market share, • Confidence in engaging senior clinical and non-clinical stakeholders, including NHS procurement professionals, • A degree in life sciences, business management or equivalent,, • A valid driving licence Travel Requirements: >75% within your patch. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website www.smith-nephew.com • Generous annual bonus and pension schemes, Save As You Earn share options, • Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities, • Private health and dental plans, healthcare cash plans, income protection, life assurance and much more, • Hybrid working model (for most professional roles), • Hands-on, team-customised mentorship, • Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts, • Choose between a company car or a generous cash car allowance #J-18808-Ljbffr

TerraQuest Solutions Ltd is recruiting a Land Referencing Consultant to join our Birmingham-based team. The role focuses on generating, managing and converting client opportunities within land referencing for major regeneration, energy, transport and utility projects. You will report to the Head of Land and work with local authorities and developers, promoting our services while advising on land referencing strategy and contracts. #J-18808-Ljbffr

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs and maintaining a high standard of service. You will balance new and existing customer needs with awareness of the product roadmap and internal capacity. You’ll act as a key contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support escalations, raising visibility with Kainos senior management when appropriate. Support requirements gathering and prioritisation for post-go-live changes or deployment phases. Own client expectations around ticket lifecycles, ensuring transparency from triage through to resolution. Build and maintain effective, collaborative relationships with clients, partners, and third-party stakeholders. Business Development & Account Support Demonstrate commercial awareness of support and client dynamics, identifying opportunities to enhance customer value and satisfaction. Work closely with the Customer Value Team to support value plans and continuous improvement initiatives. Contribute to the Product roadmap by sharing insights gained through support activity and client feedback. Understand contractual and commercial terms relevant to support, ensuring delivery is compliant and aligned to agreed scope. Team Leadership Motivate and empower team members to foster a positive, high-performing support culture. Set clear objectives for team members, conduct regular 1:1s, and support professional development through structured feedback and appraisals. Ensure new hires are onboarded smoothly and equipped to contribute effectively. Facilitate team stand-ups, retrospectives, and other key meetings to drive alignment and collaboration. Governance & Quality Ensure support governance and quality standards are followed throughout the support lifecycle. Proactively manage risks and issues, escalating where needed and contributing to mitigation strategies. Promote compliance with confidentiality, data security, and ISO standards (ISO 20000, 27001, and 9001) where applicable. Work with compliance and audit teams to ensure readiness for internal or external audits where applicable. Continuous Improvement & Growth Contribute to continuous improvement efforts within the EDM support function and wider product team. Champion innovation in support delivery, tooling, automation, and service quality. Support recruitment activities to attract and retain high-calibre support talent. Minimum (Essential) Requirements Strong experience in a commercial IT environment, with proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. Confident facilitating meetings, workshops, and support reviews. Able to make pragmatic decisions balancing client needs, product direction, and commercial considerations. Desirable Experience working in the Workday ecosystem, particularly with Kainos Workday Products. Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent. Exposure to ISO-compliant environments (ISO 20000, 27001, 9001). At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. #J-18808-Ljbffr

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Job ID: 31159374Company: Abbott LaboratoriesLocation: Birmingham, United Kingdom | Walsall, United Kingdom | United Kingdom | Birmingham, West Midlands, United KingdomEmployment type: full timeCategory: Customer & Technical SupportIndustry: HealthcarePosted: 2026-09-30 About Abbott Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs. Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands. WHAT YOU’LL DO The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors. Schedule and perform planned maintenance (PM) activities Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation Assist with customer business reviews Schedule, perform and document hardware and software updates (TSBs) Deliver basic customer operator introductory trainings post install or post hardware or software upgrade Perform basic technical coaching and training to other Technical Service Specialists EDUCATION AND EXPERIENCE YOU’LL BRING Required Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred. Proven track record in a similar position, supported by management and customer references Successful engagement with customers, specifically key stakeholders, and lab staff. Excellent product and industry knowledge Excellent experience and process skills of the business functions service delivery. Excellent communication skills Ability to identify and drive resolution of issues Technical expert for product line responsibility Coaching and training skills Excellent experience in use of analytical tools and software WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.