Games Host - Birmingham
hace 20 días
Birmingham
Games Host - Birmingham JOB DESCRIPTION Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service? We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed-term contract has both full time and part time positions available. You will host small groups (typically 8-10 guests) for casino themed, non gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required. Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded. Key skills and responsibilities include: • Hosting casino themed, table based games in a fun, engaging and professional manner., • Explaining game rules clearly (training provided) and guiding gameplay for small groups., • Creating a lively, welcoming and inclusive atmosphere for all guests., • Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged., • Using basic technology confidently, such as tablets or scoring systems., • Performing simple mental maths during gameplay (support provided)., • Setting up, operating and packing down game equipment before and after sessions., • Representing the brand professionally at all times., • Confidently speaking to groups and interacting with a wide range of guests., • Staying calm, upbeat and organised during live events., • Showing reliability, punctuality and strong customer service focus., • Working flexibly, including evenings and weekends, to support business needs. Company funded benefits • Private GP helpline., • Discount portal for popular retailers, restaurants, leisure and more., • Pension scheme., • Life assurance., • Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue., • 20% discounted gym membership., • Mental health support., • Health Cash Plan (level 1 is company funded)., • Critical illness cover., • Dental insurance., • Travel insurance., • Career development opportunities., • Genting Academy - online learning portal., • Lifestyle vouchers., • Long service awards., • Staff social fund. *subject to eligibility