Customer Service jobs in London

Gambling venue is looking for staff for full time role. please note that is it a gambling place which means you must be 18 years old and must have a right to work full time.

5 hours agoPlaistow, Newham

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The Salad Kitchen is welcoming new staff members! New shop opening based in Canary Wharf. Full-time and part-time positions available. We are looking for Fast, Friendly and Organised staff members to join our team. The job will include: - Serving customers - Food handling - Cleaning and clearing - Helping out where needed Experience is preferable but not necessary as training is provided. If you will be successful in a phone interview, we will arrange for you to come in and meet the manager. Start date would be early November. We are a growing company looking for a candidate to grow with us. Creative input is welcome and encouraged. Pay rate: £11.95/hour Apply if you would like to join a team of lovely, hard working people!

9 hours agoCanary Wharf, Tower Hamlets

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Organic Recruitment

Mondrian Shoreditch, St Martins Lane and Sanderson have an exciting job opportunity to join our Reservations team as a full-time Reservations Agent. Based at Mondrian Shoreditch, the Reservations Agent serves as the primary point of contact for any reservations-related queries across all three hotels. Your role: We want you to have the best possible time working for us whilst ensuring our guests are looked after. You will be bringing yourself and your personality to our guests each time you interact with them, ensuring that our guests have a fabulous experience with us. Essential Duties & Functions · Answer guest enquiries in a timely and professional manner. · Maintain high level of knowledge about the hotels and local area. · Quote rates, process and confirm reservations by e-mail or telephone, in accordance with departmental policies and procedures. · Maximise sales revenue by approaching enquiries with a sales attitude, taking action on any upsell opportunities. · Up-selling by informing clients of additional services or special packages. · Ensure that all reservations have the necessary billing instructions / method of payment. · Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate. About You: · Experience in a similar role within 4/5 star Hotel. · Outstanding organization skills and ability to multi task in a fast pace environment. · Exceptional communication skills and excellent command of the English language (written, reading and spoken) · Previous experience working with OPERA. · Boutique hotel experience will be advantageous. For you: · Competitive salary – £25,000 per annum · 40 hours per week - 28 days holiday (inclusive of bank holidays) and contributory pension. · Discounted global hotel rates for you across the whole of our brand. · A day off for your birthday plus an extra day added to your holiday allowance each year. · A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. · Never go hungry - we will make sure you are fed on shift with delicious breakfast, lunch and dinner served in our team restaurant. · Initial on the job training to help you understand your role and the venue, then constant communication and guidance to ensure you are the best possible you. · Enhanced family leave for when you’re expanding your family. · Code membership – up to 50% off of your favourite London restaurants, bars and hotels for you to enjoy in your downtime. · Lots and lots of career progression – the world is your oyster to switch it up and grow with us. · Party, Party, Party – from regular team drinks to our bi-annual parties. We know how to let our hair down. · Experience Stay – it is important to us that you experience Mondrian not just as your place of work but also on the other side as a guest. So you and a guest have a stay on us, expose yourself to the club and enjoy a meal in BiBo.

10 hours agoRiver Thames, London

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Chipotle Mexican Grill

Team Member - Chipotle London Wall - Monday to Friday Only! Part Time 6/7pm to 10pm!! Cultivating a Better 🌎 – that’s our mission. Sounds like a big mission, right? Well, you’re not wrong but at Chipotle, we believe food has the power to change the world. Just two of the ways we do this is by using real ingredients and looking for authentic people to invest in – that’s where you come in. What you’ll bring to the table: • A genuine love for food ❤ • Experience working as KP in a restaurant • The desire to learn. It’s ok if you don’t have previous experience, that’s where we can help. We’ll provide the training you need to feel confident working at any station 💪🏼 • Energy – you love keeping busy and thrive in fast paced environments 🏃🏼‍♀️ • A real team spirit, looking out for those around you 🤝🏼 What’s in it for you: • £10.75£ per hour +1.5£ bonus. • If your restaurant is a top performer, you can earn a week’s pay every 3 months • 50% employee discount • Free food whilst working • Free English language lessons • Opportunity to grow, (90% of our management roles are filled internally) • Referral bonus scheme • Access to Chipotle’s wellness hub • 28 days of holiday, (including Bank Holidays), plus an extra day after one year Whatever your goal, we want to help you get a real start.

12 hours agoMoorgate, City of London

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MAASH HIRING LTD

We are looking for a candidates for the vacancies available in various roles as hotel bar waiting & kitchen staff in hospitality sector  We have vacancies available in central London and other locations Skills required for the above post:  Customer service skills  Willingness to gain new skills  Be punctual and presentable  Vacancies available to start immediately  Full time and part time available jobs  The wages from £13 - £18 per hr up to £2600 per month  Training available when required  to support you to attain necessary skills Please apply and we’ll contact you

15 hours agoBethnal Green, Tower Hamlets

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MAASH HIRING LTD

We are looking for candidates for a office vacancies available in various roles, some of which are listed below as :- Receptionist - Concierge - Admin- Office Assistant- Office Manager- Sales & Marketing Manager - HR manager assistant  We have available jobs in different locations within London.  We have vacancies available in financial spheres also in sales, marketing and other spheres  We have full time and part time available vacancies to fill as soon as possible wages can range from £13 to £22 per hour and up to £3000 and more per month depending jobs  Please apply & we will contact you.

15 hours agoBethnal Green, Tower Hamlets

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We are looking for a reservationist for our Fitzrovia Branch. In exchange we offer flexible hours, competitive salary, pension scheme, staff discount, incentive bonus scheme and a very fast growing career.

19 hours agoLondon

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We are looking someone to join our team on the office reservationist

1 day agoHolborn and Covent Garden, London

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We are looking for a Customer Service Assistant to work in a Retail Shop. Working for us is more than just a job; it’s somewhere to build a career you are passionate about. We provide everyone with a collaborative and fun place to work, so if this sounds like a culture and environment you want to be a part of, we’d love to meet you! How we imagine you Good Communicator - Customer Service Focused - Interested in serving customers - Flexible & Adaptable - Team Player - Motivated - Keen To Learn New Skills - Multi-Tasker What we desire from our team - Provide a great experience to every customer. - Keen to participate in all training opportunities. - Proactively integrate with all team members. - Maintain & understand product knowledge. - Embrace ownership of tasks - Adhere to all operational practices and procedures, i.e. deliveries, health and safety standards, stock takes & replenishment. - Working at the till, receiving cash, taking payments and processing refunds for customers. - Maintain Shopfloor Image. - Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas. - Awareness of sales targets and performance. - Cleaning Shop floor/Storage.

2 days agoSouth Croydon, Croydon

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Honi Poke

we are looking for a flexible and professional team member willing to run service as in preparing bowls, maintaining shop clean and good customer service. We are looking for someone with good level of English and willing to work on a part time basis morning or evening.

3 days agoBattersea, Wandsworth

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Hosco

We have exciting opportunities for a Head Porter to come and join the Canopy Collaborative, we call it collaborative because we work together! Canopy’s London City’s approach to hospitality centers on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests. About the Hotel Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community. Canopy London City with its 340 bedrooms is a positive destination where to start exploring London. Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our soon to open rooftop bar Florattica with views of the city is a delight for any traveler. The hotel is the first under Hilton’s Canopy Brand in the United Kingdom. About the role You are passionate about supporting the Housekeeping team ensuring the guest experience is on high standard creating EPIC guests experiences, in particular: Supervise (perform if need) the sorting, counting, and recording of all linen to ensure sufficient stock is available. - Check all laundry in and out, ensuring all documentation is checked and completed, as necessary. - Check and maintain periodic cleaning duties and related checklists as and when required. - Kettle cleaning (monthly) - Carpet spotting (weekly) - Corridor carpet cleaning (quarterly) - Mattress turning (quarterly) - Carpark cleaning (monthly) - Bathroom steaming (every 6 month) - To make certain chemicals/equipment are stock and used correctly with safety procedures. - To check in deliveries and put in correct storerooms. - To perform in stock, take as and when required. - To assist porter with guest request - To be flexible in shift work including evenings - To assist with light maintenance issues when required - To carry out any other reasonable requests as directed by your manager or supervisor. - Train the porter to require standards. - Work flexible hours in accordance with the departmental rota. - To follow standard operational procedures within your department to ensure efficiency and consistency of the department. Focus on Guest Experience - Provide guests with requested service and amenities within assigned timing or as soon as possible with friendly manner. - Protect guest and associate security by never revealing any personal information, room numbers. - To assist in the cleaning of the public areas (if require) You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates. What We Offer to our Enthusiasts: - Flexible working and Full-Time hours available - Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide - F&B Discounts of up to 50% in our Canopy London City - Restaurants & Bars - Recruit a friend scheme - £500 - Free Uniform Provided and Meals on duty - Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels - Cycle to work scheme tax-free - Free Optional medical healthcare plans (Health Cash Plans) - Workplace pension scheme - Free Access to Hospitality Action services (Financial, legal and mental health support) - Continuous Learning & Development opportunities with the best recognized UK and US institutes - Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team! About the candidate You are passionate about creating EPIC guests experiences, in particular: - You love to meet, greet, and serve all sorts of people Passionate about all things Guest experience - Are in love with the happenings in our neighbourhood - Always look at ways to serve and surprise each guests - You are flexible, approachable, and sociable in nature. - Ideally you will have experience in a public contact position, preferably in an upscale or lifestyle brand hotel - You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates. - Required skills: Fast-Paced Experience, Housekeeping experience £26000.00 per annum Canopy’s London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests. Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

4 days agoLondon

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Hosco

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing Lounge and Cocktail Bar and fine dining restaurant. We are seeking professional, experienced and highly interactive candidates with a passion for customer service excellence to join the hotel. As a Luggage Porter, on any given shift, you will be required to: - Give our guests a highly courteous, personable welcome and departure whilst assisting them with their luggage according to the required standards and above - Ensure that the entrance, lobby area and other front of house areas are kept in a presentable and welcoming condition - Provide exceptional services to our guests by demonstrating full knowledge of our products, services and local area - Work closely with other team members, Concierge and Reception particularly during high volume periods whilst providing the highest service standard possible To be successful as a Luggage Porter, ideally you must have: - Excellent customer service and communication skills - Good knowledge of London and the local area - Clean and full UK driving license - Ability to work flexible days (12 hours shifts) - A good command of English is essential, a second language would be advantageous In return, we will provide you with: - Genuine career opportunities within our business - Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities - (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging - A PERKBOX subscription with benefits, discounts and savings available from your first day - A travel allowance to contribute to your commuting cost - Once you pass your probation, a special staff rate when staying in our European properties! About us The Cavendish London is managed by The Ascott Limited, one of the world’s largest lodging owner-operators. The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014. This is your opportunity to join our award winning hotel & team. Required skills: Excellent customer service skills, Knowledge of London, Hall Portering, Clean and full UK Driving License £22500.00 per annum The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

5 days agoLondon

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Duties: - Lead and manage a team of customer service representatives. - Set performance goals, provide coaching, and conduct performance evaluations. - Foster a culture of excellence and customer-centricity within the team. - Oversee the resolution of customer inquiries, complaints, and escalations in a timely and effective manner. - Ensure that customers receive accurate and helpful information and assistance. - Develop and implement customer service strategies and initiatives to enhance overall customer satisfaction. - Monitor customer feedback and make data-driven improvements. - Continuously review and optimize customer service processes and workflows. - Implement best practices to improve efficiency and effectiveness. - Provide training and development opportunities for customer service staff. - Ensure that the team is well-versed in relevant policies and procedures. - Monitor and report on key performance metrics related to customer service, such as response times, customer satisfaction scores, and resolution rates. - Take corrective actions as necessary to meet or exceed performance targets. - Ensure compliance with all relevant regulations and standards. - Conduct quality assurance assessments to maintain service quality. Qualifications: - Proven experience in customer service management. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Analytical and problem-solving skills. - Knowledge of relevant software and technology used in customer service operations. - Commitment to delivering exceptional customer service.

5 days agoHornchurch, Havering

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We are a fast growing UK based CV writing company. Assisting customers for 10 years in their CV writing requirements with a strong commitment to providing the highest level of Customer Service. Due to continued growth we are seeking a full-time home based Sales and Customer Service Representative. We will consider candidates with a minimum of 5 years Customer Service and/or Sales experience and used to a high-pressured environment. The ideal candidate will be required to manage incoming calls/email/contact forms from customers. The role will also require the candidate assists with other business areas including social media marketing, finance administration and business reporting. Who we are looking for: Strong IT skills, including good working knowledge of MS office (Excel and Word) Confident Excellent verbal and written communication skills 5 years minimum Customer service and/or Sales experience Self-starter Strong attention to detail Faultless telephone manner Customer focus and commitment to service excellence Thrives in a face paced environment Have a strong work ethic; not afraid to go above and beyond Can manage time effectively and prioritise workload Enjoys customer interactions Flexibility Ability to work evenings and weekends Successful candidates will be required to work a range of shifts including evenings and some weekends, more 37 hours per week. What we are offering: Home-based Flexible hours Full training plan in an office environment Ongoing support and coaching Competitive salary Job Type: Full-time Salary: £23,000.00 per year + performance related bonus Benefits: - Company pension - Work from home Schedule: - Day shift - Overtime - Weekend availability Supplemental pay types: - Performance bonus Education: - GCSE or equivalent (required) Experience: - Direct sales: 3 years (required) - Customer service: 3 years (required) Work Location: Remote

5 days agoSeething Wells, Kingston upon Thames

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Guilty by Olivier London

Are you the Receptionist with a passion to exceed guest expectations and who delivers brilliant service that will help us make ‘London Reloaded’? Picture it if you will: nhow London - a unique, unconventional lifestyle hotel concept in the hip Shoreditch area of London. Joining its older siblings in Milan, Berlin, Rotterdam, Marseille, Amsterdam, nhow London is one of the archetypal youngest sibling: loud, lively and loved. In case you didn’t know about us (what?!), NH Hotel Group, part of Minor Hotels, operates almost 400 hotels with around 60,000 rooms in 26 countries across Europe, America and Africa. As our Receptionist, you will be in an exciting role that will be assist the Front Office Management team in providing an excellent service across all aspects of our Front Desk operation delivering exceptional guest service from check-in to check-out and throughout the guest experience. You will go the extra mile to help us maintain the high standards required, meeting the Hotel and Guests expectations and be comfortable with standard PC systems. What is in it for you? ·£23,500 + incentives ·End-of-year bonus ·Westfield Health & Rewards ·NH University: excellent training & development opportunities ·Employee and Friends & Family rates in all NH and Minor Group Hotels worldwide ·Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide ·Free meals on shift ·Free uniform and dry cleaning ·Quirky, United and Authentic Team Knowledge and skills ·Previous Front Office experience preferred, although as long as you have a passion for people and learning we will provide full training. ·Fluent in English and knowledge of other languages is a plus! ·A charismatic and confident communicator in every sense. ·Highly organised and ability to multi-task in a driven manner. ·Team player. So what are you waiting for? Come and be part of a brilliant Team here at nhow London!

6 days agoLondon

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Roles & Responsibilities: - Dealing with customer enquiries into our services / products. - Responding to company email & phone calls to customers regarding their deliveries, order tracking etc, refunds etc. - Dealing with customer complaints and handling them sufficiently & keeping a detailed record. - Importing data using Google sheets (training provided) This position will be completely remote and can be done from home. If you are interested please get in touch.

7 days agoNorbiton, Kingston upon Thames

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We are a Latin American Money Transfer company based in north London. We have been operating for over 20 years. We provide an excellent customer service and first-rate international rates. We also have a Latin American food shop and a courier service to Colombia. We are looking for a Confident FLUENT SPANISH SPEAKER (preferably Native) to work in our office and provide a high level of customer service to our long-standing customers. We work alongside Small World Money Transfer as an agent of theirs. If you have experience with the Small World online system this would be a bonus. • We need someone to be highly organised, responsible, and pay close attention to detail. • Able to work under pressure and multitask. • Able to handle money confidently and responsibly. • Able to take down precise notes when telephone calls come in. • The person must show initiative and be able and willing to learn. • Must take down notes of our processes whilst they get to grips with our online system. • A confident individual is needed as there is face to face customers every day and telephone conversations must be handled in an assertive voice. • The days are Tuesday to Saturday, 10am-6pm Tues-Fri and 10am-5pm on Saturdays. • There is no flexibility with these days and times they are fixed, and the person hired must be able to make these days and times. • Computer skills are essential; must be able to use Microsoft office, emails, printer, scanner, skype, iPhone and WhatsApp. • Able to speak intermediate English as we do get some English-speaking customer however majority of our customers speak Spanish. • Must be able to tend to our customers in our shop part when needed. Location of Monrey Office: 119 Newington Green Road London N1 4QY

8 days agoMildmay, Islington

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Swingers Crazy Golf Club

In Short, what will I be doing? • As a Cloakroom Assistant you will look after coats, bags and other items for customers in Swingers. Your job is to keep customers personal belongings safe and return them to the owners when they leave. • Communicating effectively with the Reception Department • Interacting and providing guidance to our guests as they arrive and as they leave to ensure an amazing experience with us So, what are we looking for? • Someone who loves Hospitality as much as we do and can provide exceptional service to our guests by taking care of their needs and going that extra mile • Someone with previous experience in a fast-paced environment and who is a great team player • Someone who is an amazing team player with a good command of English Why Join us? • We love to see our teams learn and develop their knowledge and careers with us you’ll have plenty of opportunity to learn new skills and opportunity to progress • It’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme. • We love a party or a chance to get together and crown the next golfing champion, you’ll get free gym membership, staff discounts and access to various employee benefit platforms. If this sounds good, then we can’t wait to hear from you! Please click “Apply” NOW

9 days agoLondon

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Your Superpowers: - Phone-Wizardry 📞 - Details Jedi 💡 - Flexibility Ninja 🥋 - Language Guru 🗣️ - Smile-Maker 😄 Your Mission: - Answer calls with a superhero greeting! - Manage bookings like a boss. - Update reservations faster than the speed of light. - Spread our client policy wisdom. - Keep M&E on their toes. - Be the WhatsApp wizard we need. What's In It For You? - Jet-set around the world once a year. - VIP access to epic world events. - Parties, yoga, and team shenanigans. - Superhero training and growth opportunities. - Special badges and salary boosts.

11 days agoBattersea, Wandsworth

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STM Group are looking for Gate Line/Customer Service Assistant who must be LOCAL to Richmond - Twickenham Station (and surrounding areas) and be willing to work at other nearby train stations on the South West Rail network. SKILLS: Customer Excellence Time Management Client relationship management Communication – written and verbal Report Writing – quality incident reports BEHAVIOUR/ATTITUDE Excellent time keeping Conflict avoidance Lead by example Punctual Reliable Self motivated Job Types: Full-time, Permanent

12 days agoRichmond, Richmond upon Thames

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We are looking for experienced Team Member for Zambrero - The biggest quick service Mexican restaurant chain from Australia - at our branch in Crouch End.

16 days agoCrouch End, Haringey

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Customer Service Assistant

18 days agoUpper Clapton, Hackney

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Asap waiter/ss supervisor/ assistant manager asap to start

19 days agoPenge, Bromley

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As Reservationist you will play a vital role in the business; bookers and guests will rely on you to deliver results. We are looking for someone who can handle responsibility, use initiative, problem solving skills and solution based thinking, working for the needs of the business. Essentials: • High customer service skills, personable, adaptable and a peoples person. • Ability to work under pressure and in a fast pace environment • Respond to all enquiries in a quick manner. • Add all enquiries onto our booking platforms accurately. • Soft assign all reservations to a table to ensure SevenRooms has the optimal revenue.
 • Ensure optimisation of covers by careful and thought through placement of reservations, ensuring not to exceed the covers or pacing limit in a session. • Confirm and follow up with bookings on the day 
• Ensure all no shows, cancellations and notes are marked accurately.
 • Undertake any administrative tasks required to complete the day to day running of the reservations department. The Reservationist is the key mechanism to the night.

20 days agoMayfair, Westminster

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