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  • Digital Performance & CRM Manager
    Digital Performance & CRM Manager
    7 hours ago
    Full-time
    London

    Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

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  • SANTA & ELF ACTORS WANTED - Open Top Bus Tour
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    SANTA & ELF ACTORS WANTED - Open Top Bus Tour
    10 hours ago
    Part-time
    London

    SANTA & ELF ACTORS WANTED! Location: Central London Pay: £35 per tour Tour duration: 75–90 minutes Dates: End of November – 31st December Boxing Day & Christmas Day: DOUBLE PAY Bring Christmas Magic to London! We are looking for fun, energetic and confident actors to join our team as Santa Clauses and Christmas Elves for our festive open-top bus tours across Central London. You’ll be entertaining families and children on a moving open-top bus, helping create a fun, magical and unforgettable Christmas experience for our customers. What you'll be doing As Santa, you'll be bringing the Christmas magic to life, interacting with children and families and helping make their Christmas visit to London truly special. As an Elf, you'll be Santa's right-hand helper, entertaining children, getting families involved, creating laughs and keeping the festive atmosphere going throughout the tour. Your personality is just as important as your acting ability. We want people who can engage with children, improvise, have fun and genuinely enjoy entertaining people. We're looking for people who are: • Fun, enthusiastic and energetic, • Confident performing in front of families and children, • Comfortable improvising and interacting with the public, • Experienced actors, performers, entertainers or children's entertainers, • Naturally outgoing and engaging, • Reliable, punctual and professional, • Passionate about creating fantastic customer experiences, • Comfortable working on a moving open-top bus, • Available for multiple dates between the end of November and 31st December Previous experience playing Santa, an Elf, children's entertainment or working with families is highly desirable. Pay £35 per 75–90 minute tour Christmas Day & Boxing Day – DOUBLE PAY (£70 per tour) There will be opportunities to work multiple tours throughout the Christmas period, subject to availability and scheduling. This isn't just a job… For many of our customers, this will be a Christmas memory they'll remember for years. We want performers who will go above and beyond, making children laugh, getting families involved, spreading Christmas cheer and ensuring every passenger steps off the bus with a smile. If you're a confident performer who loves Christmas, loves entertaining and knows how to work a crowd, we'd love to hear from you! APPLY NOW Send us your CV, acting/performing experience and availability for the Christmas period Santa and Elf roles available. Come and help us make Christmas magical in London!

    No experience
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  • Freelance Event Staff: Hosts, Waitstaff, Brand Ambassadors & Actors
    Freelance Event Staff: Hosts, Waitstaff, Brand Ambassadors & Actors
    19 days ago
    £17 hourly
    Part-time
    London

    We are seeking dynamic, reliable, and charismatic individuals to join our team of Freelance Event Staff, including Hosts, Waitstaff, Brand Ambassadors, and Actors. As a key part of live events, experiential marketing campaigns, corporate functions, and promotional activations, you will help create memorable experiences for guests and clients alike. Key Responsibilities: Hosts & Hostesses Welcome guests warmly, manage check-in and seating, assist with inquiries, and help ensure smooth event operations through coordination with event staff. Waitstaff Provide efficient, courteous food and drink service, keep service areas clean and organised, and work closely with kitchen and bar staff to ensure guest satisfaction. Brand Ambassadors Confidently represent brands, distribute promotional materials, deliver key messaging to target audiences, and gather feedback or data as needed. Actors & Performers Bring scripted roles to life for events or brand campaigns, attend rehearsals and fittings, and engage audiences with professional, in-character interactions Requirements: • Prior experience in one or more of the listed roles (hospitality, promotions, acting, etc.), • Excellent interpersonal and communication skills, • Ability to work flexible hours, including evenings and weekends, • Reliable, punctual, and adaptable to diverse event environments, • Professional appearance and demeanour

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  • Store Assistant
    Store Assistant
    1 month ago
    Part-time
    Romford

    About Us: At Easy Grab Go, we’re all about fun, excitement, and creating memorable experiences for our visitors! From claw machines to exciting prizes, our Romford store is where the magic happens. We’re looking for energetic, friendly, and reliable Part-Time Store Assistants to join our crew and share the good vibes! 🎉 What You’ll Be Doing (The Fun Stuff): • Welcome & Engage: Be the cheerful face of Easy Grab Go! Help customers, celebrate their wins, and answer any questions with a big smile., • Keep the Magic Alive: Keep machines stocked with awesome prizes, well-maintained, and ready for action., • Store TLC: Keep the shop bright, clean, safe, and looking tip-top throughout your shift., • Assist & Support: Help with basic tokens/card queries, general customer service, and support the Store Manager when needed. Who We’re Looking For: • People Person: You love talking to people, making kids & adults smile, and spreading positive energy!, • Reliable & Hands-On: You’re trustworthy, punctual, and pay attention to detail., • Flexible availability: Happy to work evenings, weekends, and holidays (that’s when the real fun begins!)., • Right to Work in the UK is a must., • Previous retail or customer service experience is a plus, but a great attitude is what matters most! Why You’ll Love Working With Us: • Flexible Hours: Fits perfectly around your studies, family, or other commitments!, • Fun Environment: Work in a playful, high-energy location inside The Brewery Shopping Centre., • Paid Training & Support: We’ll show you the ropes and help you build great customer service skills., • Staff discounts / Perks & potential for full-time progression!

    Immediate start!
    No experience
    Easy apply
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