Housing Solutions Assistant - Triage Team
13 days ago
London
Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.Location: London (Hybrid Working)Contract: TemporaryWorking Pattern: Hybrid – 2–3 days per week in the officeRate: £21.00 -£21.53 per hour PAYECompliance: DBS Required This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.Role OverviewThe Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation. This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.Key Responsibilities • Act as the first point of contact for residents via telephone, email, and face-to-face enquiries, • Provide accurate housing advice and information, identifying customer needs and directing enquiries appropriately, • Assess and administer Housing Register applications in line with Part VI of the Housing Act, • Manage shared inboxes and respond to enquiries from residents, third parties, and partner organisations, • Support statutory housing reviews, including case research and liaison with legal teams and solicitors, • Maintain accurate case records on housing management systems such as Locata, I-World, or EDMS, • Validate and process invoices, supporting financial administration within the service, • Assist with complaints, MP enquiries,Ombudsman cases, and Subject Access Requests, • Prepare and maintain housing files in support of review requests and legal processes, • Register housing reviews under relevant legislation and allocate cases to officers, • Coordinate appointments, translation services, and referrals to specialist teams, • Monitor incoming post, maintain records, and ensure documentation is stored accurately, • Support the development of customer information materials and service communications, • Assist in the production of performance reports, briefings, and administrative records, • Ensure compliance with internal policies, procedures, and statutory requirementsAbout YouTo be successful in this role, candidates should demonstrate:, • Previous experience working within a housing, homelessness, or local authority environment, • Knowledge or understanding of Part VI and Part VII of the Housing Act (desirable), • Strong customer service skills with experience managing high-volume enquiries, • Ability to prioritise workloads and meet deadlines in a fast-paced environment, • Strong administrative and organisational skills, • Experience maintaining accurate records and working with databases, • Excellent verbal and written communication skills, • Ability to work effectively as part of a team, • Good IT skills, including Microsoft Office and housing systems, • A housing qualification would be advantageous but is not essentialWhy Apply?, • Opportunity to gain experience within a busy Housing Solutions Service, • Work within a supportive and collaborative team environment, • Exposure to statutory housing processes and housing legislation, • Hybrid working available, • Potential for contract extensionApply Now, If you are interested in this opportunity, please apply with your most up-to-date CV.