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Work from 8AM till 6PM Monday to Friday

We are seeking to employ a experienced office administrator with experience in dealing with contractors and suppliers. THIS JOB IS SUITED TO LOCAL APPLICANTS OWING TO HOURS OFFERED This will be on a part time basis with 12 HRS. More may be available. As a result this will be a zero hour agreement. Rate of pay starts at 11.45 to £13.00 per hour depending on age and experience with a rise this year. Wages are paid straight into your bank on a monthly basis If you do not have this kind of experience please do not apply. We will require references and a CV for this position. Again, if you cannot provide what is required please do not apply. We need someone with good work ethics and can adapt quickly to work in a small but growing team. Hours will be between 12pm and 5pm and are flexible. Good luck and hope to see you soon.

Oversee the day-to-day management of office operations. • Supervise and support team members, including administrative and support staff. • Manage and guide staff to ensure efficient workflows and high performance. • Provide training and development opportunities for team members. • Act as the main point of contact for internal and external stakeholders. • Ensure office facilities meet health, safety, and legal requirements. • Handle staff issues, complaints, and requests. • Coordinate office maintenance and repairs as needed. • Manage office supplies and equipment, ensuring proper stock levels. • Conduct regular checks to ensure office is in good condition. • Keep records of office expenses, supplies, and maintenance. • Organise office events and meetings, coordinating logistics. • Ensure compliance with company policies and regulations. • Monitor staff performance and ensure tasks are completed on time and to a high standard. • Foster a positive working environment and encourage teamwork within the department. Skills, Experience/Qualification: No formal qualifications required, but candidates must have a minimum of 3-4 years experience working as office manager ideally for a property management/letting company.

Job Description - Plans work schedules, assigns tasks, delegates responsibilities and oversee the office operations that are being adequately employed to cater to the clients. - Advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical, vacancy records and carrying out necessary checks with the Home Office regarding employability. - Discuss with the accountant and submit all the invoices on time. - Conduct monthly meetings with the staff. - Promote the business to increase sales in line with sales and marketing strategy. - Deliver excellent standards of service and ensure to follow the health & safety guidelines according to the act in place. - Manage client relations and database as well as maintain high ethical relationships both internally and externally. - Report all necessary matters to the Director. Required qualifications and skills - Education - Bachelor's degree in Management (required) Skills - Excellent client service skills and leadership skills - Proficient knowledge of all Microsoft Office applications, including Word, Excel, Outlook, etc. - Resilient and able to work using own initiative - Able to work under pressure and to deadlines - Be a well-organized manager as well as a dedicated employee. - Good in time management and be an example to other staff members. Licence/Certification: Driving License (required)

We are a Student Consultancy Firm looking for an Office Manager. The role will have responsibilities such as Operational duties, planning Work schedules, and record keeping. It will also involve assigning and checking the work of other Team members, arranging meetings with students, and helping them prepare their files as per the university's requirements. The role will also involve handling the legal aspects of the Organisation, meeting deadlines, and dealing with complaints and feedback. We are looking to hire Full-time. the position will be permanent and the salary will be based on industry standards but can be negotiated based on experience.

Job Title: Property Coordinator/Assistant Property Manager Reporting To: Director/Operations Manager Place of Work: 29A Osiers Road, Wandsworth, London, SW18 1NL Position: Full Time – Monday-Friday – 9am-5.30pm Salary: Dependant on experience and qualifications Job Description: This role would suit an applicant with excellent customer service and administration skills. Will suit a self-motivated individual who can deal efficiently with customer enquires and can see these through to conclusion where appropriate. Previous experience in Leasehold property management is ideal but not compulsory as training will be given and the opportunity to work towards IRPM qualification. The role is to provide support to small property management team along with general office admin duties. This will involve and is not limited to: Property Management Team Support · To provide general support to the property management team · Arrange weekly Property Management Team meeting, update tracker, and distribute accordingly. · Working closely with the Property Management team assisting with the management of the portfolio. · Issuing works orders, chasing contractors, and ensuring the works are undertaken to satisfactory completion. · Completing mail merges · Obtaining quotations where necessary · Annual review of contracts alongside property management team and to provide assistance for tender reviews. · Distribution of keys, parking permits etc · Issuing newsletters via mail chimp or another platform · Keeping property websites up to date – Buildings insurance, budgets etc · Taking on responsibilities for the Helpline role as well as being main contact for helpline queries on designated properties · Taking detailed notes and producing meeting minutes · Assisting Leaseholders in submitting insurance claims for damages caused to demised areas. · Submitting and managing insurance claims for damages caused to communal areas. · Online filing at Companies House · To take on the responsibility of projects as and when required to be completed to the given deadlines. Including but not limited to: · Managing and updating of the Master Database · Managing and updating of the Access Log · Managing and updating of key log · Managing and updating of the Compliance diary · Managing and updating of Health and Safety escalations · Managing budget tendering as and when required Telephones · Answering incoming calls and liaising with service helpdesk · Taking and distributing messages to the correct members of the team General Office Admin · Printing, copying, binding, franking etc. · Ordering stationary i.e., paper, envelopes Training Training will be given where necessary, to include but not limited to: · PROPMAN – Both general training and on CRM package · Mail Chimp (email mail out software) · Phone System – Wessex · IT – Wessex Job Types: Full-time, Permanent Pay: £26,000.00-£28,000.00 per year Schedule: Monday to Friday Work Location: In person

Job Title: Facility Manager – Facilities Management Location: London Job Type: Full-time About the Company: Caelum - General Facilities is a leading facilities management company committed to delivering high-quality maintenance and operational services across various properties. We are seeking a proactive and experienced Facility Manager to oversee the maintenance, operations, and client satisfaction of our managed facilities. Job Responsibilities: - Oversee the daily operations of multiple facilities, ensuring efficiency and safety. - Develop and implement maintenance schedules, ensuring all facilities meet health, safety, and regulatory standards. - Manage vendor relationships, including contractors, suppliers, and service providers. - Monitor and control budgets, optimizing cost-effective maintenance and repair solutions. - Ensure client satisfaction by addressing concerns and maintaining high service standards. - Conduct regular facility inspections and coordinate necessary repairs or improvements. - Collaborate with teams to enhance operational efficiency and service delivery. - Implement sustainability and energy efficiency initiatives. - Maintain accurate records of maintenance, repairs, and compliance documentation. - Lead and train facility staff, ensuring a well-coordinated team. Requirements: - Bachelor’s degree in Facility Management, Business Administration, or a related field. - Minimum of 1 years of experience in facility management. - Strong knowledge of building systems, maintenance, and facility operations. - Excellent leadership, communication, and problem-solving skills. - Experience with budget management and vendor negotiations. - Familiarity with relevant health, safety, and compliance regulations. - Proficiency in facility management software and Microsoft Office Suite. - Ability to work independently and handle multiple facilities efficiently. Benefits: - Competitive salary and performance-based incentives. - Professional development opportunities. - Dynamic and collaborative work environment. If you are a results-driven professional with a passion for facilities management, we invite you to apply. Please submit your resume and cover letter. Caelum - General Facilities is an equal opportunity employer.

This is a unique opportunity for an on-call highly professional day house-keeper to provide exceptional on hand support and cleaning in a prestigious office in London. We seek an individual with good command of the English language, and highly engaging as this role is client facing and requires client interaction. Essential Criteria 1. Keen eye for detail 2. Excellent communication skills 3. Ability to consider the office experience and improve workplace environment 4. Strong team work skills and ability to use initiative 5. Excellent problem solver MUST BE AVAILABLE from 8:00AM and availability to finish at 18:00PM ** High level details** Type of position: Permanent Hours of work: Mixed Shifts Hours per week: Hours vary Pay rate: £13.15 per hour (retainer fee available) Location: Central London Duties: - Provide fantastic service to clients - adapting to requests and resolving problems quickly and with precision - Complete house-keeping duties as required - Report specifics to management ensuring we have open dialogue at all times - Consider the client and offer above and beyond cleaning and support services - Maintain stock cupboards and have ownership of stock takes and product usage ** Experience** - Cleaning in high standard environment - Front facing with clients - Using initiative and NOT waiting to be told what to do

Company DescriptionHolborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Job Description Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups Qualifications Hotel or leisure related experience in a similar role If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional InformationWhat’s in it for you… Competitive salary + participation in the TRONC scheme 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Guest Relations The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

The Fox and Anchor is a busy Hotel pub, situated in the city between Barbican and Farringdon tube stations. Popular with the office locals and well know for our Market cut menu and our Sunday roasts.

Job Title: Accounts Administrative Controller (FTC, Maternity Cover - 13 Months) Reporting to: Finance Director Working Hours: 10am-6pm, Monday-Friday Salary: Up to £34,000 Location: Hybrid (after training period) Duration: 13 months - (starting end of March/beginning of April) About White Cube White Cube was established by Jay Jopling in 1993 as a project room for contemporary art. Over the years, it has grown into one of the most influential commercial galleries in the world, representing internationally renowned artists such as Georg Baselitz, Tracey Emin, Antony Gormley, Mona Hatoum, Anselm Kiefer, Liu Wei, Park Seo Bo, Doris Salcedo, and Jeff Wall. White Cube’s exhibition programme spans locations in London, Hong Kong, Paris, New York, Seoul, and online. Since its inception, the gallery has exhibited the work of many of the world’s most highly acclaimed contemporary artists, cementing its reputation as a leader in the art world. The Role: We are seeking a highly motivated and detail-oriented Accounts Payable Assistant to join our Finance team on a fixed-term basis for 13 months, covering maternity leave. This is a pivotal role responsible for overseeing and managing the day-to-day accounts payable functions, ensuring timely and accurate processing of invoices, expenses, and payments, while maintaining excellent relationships with suppliers. The successful candidate will bring expertise in supervising high-volume transactions, exhibit exceptional attention to detail, and demonstrate a proactive approach to problem-solving. They will play a key role in upholding the integrity of our financial systems and ensuring compliance with internal policies and external regulations. Additionally, the successful candidate will manage and provide guidance to both Accounts Payable Assistants, ensuring effective delegation and workflow management. Key Responsibilities: • Oversee and supervise the accounts payable processes, ensuring the accurate and timely processing of supplier invoices, employee expenses, and payments. • Supervise the use of financial systems, including Concur, Compleat, and Sage, to ensure efficient workflow and compliance with company policies. • Approve and process supplier invoices and employee expenses under set thresholds, ensuring correct coding and adherence to company guidelines. • Perform weekly bank reconciliations across multiple entities and currencies, ensuring that payments and receipts are accurately posted. • Manage VAT reconciliation for paid invoices and support international VAT reporting requirements. • Update currency exchange rates and maintain accurate financial records for audits and compliance purposes. • Monitor the finance inbox, ensuring all queries are addressed or delegated in a timely manner. • Collaborate with the wider Finance team to provide support and training on processes, and drive continuous improvements in accounts payable procedures. Desirable Skills and Experience: • Previous experience in supervising payable function is essential, with a proven ability to manage high-volume transactions efficiently. • Proficiency in financial systems such as Concur, Compleat, and Sage. • Strong attention to detail and a high level of accuracy in financial processes. • Excellent organisational skills, with the ability to prioritise workload and meet tight deadlines. • Strong communication and interpersonal skills, enabling effective collaboration with internal teams and external suppliers. • Advanced proficiency in Microsoft Office, particularly Excel. • Experience in handling international VAT and multi-currency accounts is highly advantageous. • A proactive, problem-solving mindset and the ability to work both independently and as part of a team. • A commitment to maintaining the highest standards of professionalism and discretion. Please note we are unable to provide sponsorships for visas for this role.

This role is full-time and office based in London's Chelsea. You will be joining our existing small, friendly team. Your main duties will be to provide full secretarial and administrative support to our GPs, preparing and typing comprehensive medical reports, being responsible for the management of patient appointments, liaising directly with patients, and managing onward referrals. Occasional nursing duties will be on an ad hoc basis. The applicant will need to have an excellent telephone manner, be highly organised and professional, have excellent time management skills and ideally be a gifted multi-tasker. Experience with Mac and a knowledge of Semble a bonus but not essential. Please send your CV and a covering letter.

About the job We are seeking a confident Senior Receptionist to become part of our Front Office Team at Citadines South Kensington London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Senior Receptionist, you will: Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving £26900.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Job Title: IT Service Desk Analyst (1st Line) Role: Permanent Start Date: ASAP Salary: 20k – 23k (depending on experience) per annum Location: Farringdon, London (with travel to clients sites) Job Purpose Provide onsite and remote support to our client systems and users, which includes routine site visits, computer systems and software installations (projects), and computer network and connectivity maintenance. Responsibilities & Duties - Provide 1st line IT support using the service desk and monitoring systems. - Offer troubleshooting, support, and fixes for client IT equipment or network failures. - Provide phone, email or in-person support (onsite and remote) - Client routine site visits to perform IT checks and proactive support. - Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. - Demonstrate great customer service skills and patience. - Update client documentation and record IT environment changes. - Manage and maintain client backups including backup technologies used. - Maintain records of client hardware and software inventory - Assist with maintaining information security through controlled hardware or software installations. - The ability to learn from other staff members and apply the knowledge to future projects or support scenarios. - Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security. Requirements - Ideally 1 year working in an IT environment - Basic understanding of IT networking and active directory environments. - Experience with Microsoft Office 365 administration. - Experience within a desktop support or IT administration role. - Good customer services skills - Good written and verbal communication IT Skills and Qualifications - Knowledge of Computers and Networks - Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking - Strong Written and Verbal Communication, Interpersonal Communication - Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

Job Overview Grozeo is revolutionizing the retail ecosystem by offering retailers a free, turnkey eCommerce platform and ecosystem to establish their online presence in under a minute. As a Field Sales Officer, you will play a pivotal role in onboarding and activating at least 100 retailers per month, helping them harness the benefits of our innovative e-commerce platform. Your success will directly influence your earnings, with performance bonuses and upsell opportunities available. - Immidiate start (once the proof is submitted of capabilities) - Unlimited earning potential with base pay Key Responsibilities - Retailer Onboarding: Sign up and activate at least 100 retailers monthly. (If it is less than 80, employment will be terminated) Activation includes: - Ensuring retailers complete their free sign-up - Assisting OR ENSURING they set up their main details on the website (like account details, adding an order picker, a few products, etc, so it is functioning) - Guiding them through two test orders to be placed and delivered to activate their business. (This shows they are genuine signups) Relationship Management: Build and maintain strong relationships with onboarded retailers. Provide continuous support to help them grow their business using Grozeo. Performance Monitoring: Monitor the performance of your onboarded retailers, as their success directly impacts your bonuses. Upselling Opportunities: Identify and pursue upsell opportunities to help retailers scale their operations, further increasing your income. Market Focus: Target retailers from various industries, including grocery stores, homeware shops, specialty stores, takeaways, restaurants, corner shops, tech shops, and online sellers. Requirements - Proven Sales Expertise : You will be asked to deliver five to ten free sign-ups as part of the first stage of the interview process. We must see you have the capability even to get free signups for Grozeo UK. - Target-Driven: Comfortable working in a fast-paced, target-driven environment. - Relationship Skills: Strong ability to build rapport and maintain long-term client relationships. - Adaptability: Quick learner with the ability to educate retailers about the platform and its benefits. - Tech-Savvy: Familiarity with eCommerce platforms is a plus. Compensation and Benefits - Base payment of £1000 + unlimited incentives (average monthly salary £3000 to £5000 per month) - Performance Bonuses: Incentives based on retailer activation and their ongoing performance. - Upsell Commissions: Earn additional income through successful upselling. - Career Growth: Opportunity to grow within a fast-paced, innovative company revolutionizing retail technology. How to Apply As part of your job application we will ask to show proof by getting 5-10 free signups. If you can not get sellers to sign up for free, this might not be for you. - If you cannot achieve this, there will be no further discussion. Send us a message if you are interested and believe you have the required skill set. Join Grozeo and be part of a transformative journey to empower retailers and modernize the retail ecosystem! Note: This role is a blend of sales, relationship management, and technology advocacy. Ideal for self-motivated individuals passionate about sales and retail innovation.

Job Description: We are seeking a talented and motivated Project Coordinator to join our dynamic team in the creative industry. The ideal candidate will play a pivotal role in managing various tasks and projects, ensuring that they are executed efficiently and successfully. Key Responsibilities: - Coordinate and manage multiple projects simultaneously, ensuring all deadlines are met. - Liaise with team members, clients, and stakeholders to facilitate effective communication and collaboration. - Organise and maintain project schedules, ensuring all milestones are tracked and achieved. - Assist in the visual and conceptual development of projects, contributing creative ideas and solutions. - Support video editing processes, including organising footage, making edits, and collaborating with editors to ensure high-quality outputs. - Monitor project progress and report updates to relevant parties. Ensure all project documentation is accurate, up-to-date, and easily accessible. - Foster a positive and proactive team environment, encouraging collaboration and creativity. Qualifications: - Excellent communication and organizational skills. - Strong attention to detail and a keen eye for aesthetics. - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and video editing software (such as Premiere Pro or Final Cut Pro), along with Microsoft Office (Word, Excel, PowerPoint). - Previous experience in the film or creative industry is a plus. - A proactive attitude with the ability to work collaboratively in a fast-paced environment. - Strong problem-solving skills and the ability to think creatively. - Available 24/7 in emergency. - As it is Global program, might need to travel several countries for shooting. Join Us: If you are passionate about bringing innovative ideas to life and making a significant impact in the creative field, we invite you to apply for this exciting opportunity. Your contributions will play a vital role in shaping our projects and enhancing our team's success. This will be short term 4-6 months contract.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

We are looking for a fulltime lettings negotiator to join our NW1 1HY located office. the candidate must have some previous in the industry so can hit the ground running, we have our busy period coming in a few months so it vital we find someone soon. Real Estate in London is very demanding, and the competition is very strong, we have managed to remain dominate in our area, the new member of staff will need to conduct viewings, close delas and do valuations and collect property info

We are looking for a skilled and professional Client Manager to join our team. The successful candidate will act as the first point of contact for an allocated portfolio of clients, managing their needs and ensuring that all accounting, tax, and compliance work is completed to a high standard. You will oversee client deliverables, liaise with our back-office team, and provide strategic support to clients. Key Responsibilities: 1. Client Relationship Management: Act as the main point of contact for your assigned portfolio of clients. Build and maintain strong client relationships by providing timely responses and proactive advice. Conduct regular client reviews to identify opportunities for additional services or improvements. 2. Account Management: Oversee the preparation and review of accounts, tax returns, and VAT filings for your clients. Ensure all deadlines are met by working closely with clients and our back-office team. Monitor and report on client profitability and service levels. 3. Team Coordination: Delegate tasks to back-office staff and ensure work is completed accurately and efficiently. Review work completed by junior staff, providing feedback and guidance. Liaise with the Practice Manager to escalate complex client issues or workflow challenges. 4. Advisory Services: Identify areas where clients could benefit from strategic advice, such as tax planning or business development support. Provide recommendations to clients, ensuring compliance and efficiency. 5. Compliance and Reporting: Ensure all statutory deadlines for clients are met, including Companies House filings and HMRC submissions. Maintain accurate client records and workflows within practice management software.

Company : Tender Heart Support Services Ltd. Location: London Working Hours: 37.5 hours per week Salary: £12 - £20 per hour (dependent on experience) Annual Salary £23,400 to £39,000 Start date : Immediately About Us: Tender Heart Support Services Ltd is dedicated to providing high-quality, compassionate care to individuals with varying needs. We aim to foster independence, enhance quality of life, and empower individuals to lead fulfilling lives. We are currently seeking an enthusiastic, dedicated, and empathetic Independent Living Support Officer to join our team and help our service users achieve their personal goals. Role Overview: As an Independent Living Support Officer, you will play a key role in supporting individuals with day-to-day activities to enable them to live as independently as possible. This may include support individuals to carry out their personal care, household tasks, supporting social inclusion, and promoting overall wellbeing. Key Responsibilities: · Provide support for individuals in their homes, promoting dignity and independence. · Encourage them to carry out their daily tasks such as, cooking, cleaning, and shopping. · Help individuals manage their finances, including budgeting, paying bills, and keeping track of personal expenses. · Encourage and facilitate social activities, ensuring service users engage in community events or leisure activities. · Support individuals in attending appointments, social gatherings, or recreational activities to promote social inclusion. · Maintain accurate records of service user progress and report any concerns or changes to management. · Offer emotional support and companionship, helping individuals build confidence and cope with challenges. · Listen and provide reassurance or guidance when necessary. · Maintain accurate and up-to-date records of the service users’ care and progress. · Report any concerns or changes in the health or wellbeing of service users to senior staff or healthcare professional. Essential Requirements: · Previous experience in a similar support or care role is desirable. · A passion for supporting individuals to live independently. · Strong communication skills and the ability to work as part of a team. · Patience, empathy, and understanding of individual needs. · Ability to maintain confidentiality and work within safeguarding protocols. · A flexible approach to working hours. · Desirable Qualifications: · NVQ Level 2 or 3 in Health and Social Care or equivalent. · First Aid and/or Manual Handling certification (preferred but not essential). What We Offer: · Competitive salary and benefits package · Opportunities for career growth and development with comprehensive training · A collaborative and supportive team environment · Flexible working hours · Plus other company benefits, such as health insurance, travel allowances · Supportive and friendly team environment. · Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements. This post is subject to an Enhanced level check by the Disclosure & Barring Service (DBS). We look forward to hearing from you! Closing Date 5th February 2025

Exciting Opportunity for Trainee Dental Nurses! Part time – 10am - 2pm Full time – 9am – 5pm (Plus 1 Saturday per month) Are you aspiring to become a qualified Dental Nurse? Look no further! We are currently on the lookout for enthusiastic individuals to join our esteemed private and NHS mixed surgery as Part and Full-Time trainee dental nurses. Why join us? If you have a passion for caring and improving dental and oral health, coupled with a strong desire to expand your knowledge, then this opportunity is tailor-made for you. As you train, you'll have the chance to earn and work towards becoming a qualified Dental Nurse registered with the GDC. What we're looking for: Potential candidates should thrive in fast-paced, dynamic work environments, demonstrate quick learning abilities, and possess a team-oriented spirit with high motivation. Essential Requirements: - Preparing to enrol or already enrolled in a GDC-approved dental nurse training course (NEBDN National Diploma) - Proficient in English (both written and spoken) - Basic computer literacy in Microsoft Windows, Office, and Outlook - Dedication and commitment to work and study - Punctuality and reliability - High-level organizational and time-management skills What you gain: - Mentorship from highly skilled Dental Nurses - Qualified Dental Nurse status - Career progression guidance and opportunities - Full uniform & PPE for effective working - Valuable experience working alongside dental professionals - Pension scheme & Wellness Programme Join our team, and enjoy quarterly team lunches as part of a supportive and collaborative work environment. Don't miss this chance to kickstart your career in dental nursing! Job Types: Full-time, Part-time, Permanent - Benefits: - Additional leave - Company events - Company pension - Cycle to work scheme - Employee discount - Gym membership - Health & wellbeing programme - Private dental insurance - Referral programme - Sick pay

Job Title: Hospitality Assistant / Head Waiter – Corporate Office (Financial Sector) Location: Central London Job Type: Part-Time (Potential for Permanent Role) About Us: We are a prestigious Recruitment Company committed to providing an exceptional experience for our clients, executives, and guests. To uphold our high standards of service and professionalism, we are seeking an experienced Hospitality Assistant / Head Waiter to join our corporate hospitality team. Job Description: We are looking for a refined and highly skilled Hospitality Assistant / Head Waiter to oversee and deliver first-class service within our corporate dining facilities. The ideal candidate will have a strong background in fine dining, luxury hospitality, and a keen eye for detail to ensure an impeccable guest experience. Key Responsibilities: Provide exceptional service to senior executives, clients, and guests in a corporate fine-dining setting. Oversee and coordinate dining arrangements, including table settings, food and beverage service, and special requests. Maintain the highest standards of hygiene, presentation, and professionalism. Liaise with the kitchen and catering teams to ensure seamless service. Manage inventory of dining essentials and coordinate with vendors when necessary. Ensure adherence to corporate dining etiquette and service protocols. Demonstrate a ‘yes’ attitude toward every task and be a proactive team player. Adapt quickly to new tasks and responsibilities in a dynamic work environment. Requirements: Minimum of 5 years’ experience in luxury hospitality settings such as 5-star hotels, Michelin-starred restaurants, or fine dining establishments. Strong knowledge of food and beverage service, including wine pairing and table etiquette. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism. Impeccable grooming and presentation. Strong organizational and leadership skills. Active, quick learner with a positive attitude and team-oriented mindset. Flexibility with shifts (no weekends required). Compensation & Benefits: £17 per hour Healthy and supportive work environment Holiday Pay Opportunity for a permanent position based on performance If you are passionate about hospitality and have the expertise to deliver world-class service in a corporate setting, we invite you to apply.

Job Title: Hospitality Assistant / Head Waiter – Corporate Office (Financial Sector) Location: Central London Job Type: Part-Time (Potential for Permanent Role) About Us: We are a prestigious Recruitment Company committed to providing an exceptional experience for our clients, executives, and guests. To uphold our high standards of service and professionalism, we are seeking an experienced Hospitality Assistant / Head Waiter to join our corporate hospitality team. Job Description: We are looking for a refined and highly skilled Hospitality Assistant / Head Waiter to oversee and deliver first-class service within our corporate dining facilities. The ideal candidate will have a strong background in fine dining, luxury hospitality, and a keen eye for detail to ensure an impeccable guest experience. Key Responsibilities: - Provide exceptional service to senior executives, clients, and guests in a corporate fine-dining setting. - Oversee and coordinate dining arrangements, including table settings, food and beverage service, and special requests. - Maintain the highest standards of hygiene, presentation, and professionalism. - Liaise with the kitchen and catering teams to ensure seamless service. - Manage inventory of dining essentials and coordinate with vendors when necessary. - Ensure adherence to corporate dining etiquette and service protocols. - Demonstrate a ‘yes’ attitude toward every task and be a proactive team player. - Adapt quickly to new tasks and responsibilities in a dynamic work environment. Requirements: - Minimum of 5 years’ experience in luxury hospitality settings such as 5-star hotels, Michelin-starred restaurants, or fine dining establishments. - Strong knowledge of food and beverage service, including wine pairing and table etiquette. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism. - Impeccable grooming and presentation. - Strong organizational and leadership skills. - Active, quick learner with a positive attitude and team-oriented mindset. - Flexibility with shifts (no weekends required). Compensation & Benefits: - £17 per hour - Healthy and supportive work environment - Holiday Pay Opportunity for a permanent position based on performance If you are passionate about hospitality and have the expertise to deliver world-class service in a corporate setting, we invite you to apply.

At West Hampstead Dental Practice, we pride ourselves on delivering exceptional dental care in a friendly and professional environment. We are looking for a dedicated and personable Dental Receptionist to join our team and help create a welcoming and efficient experience for our patients. If you're a great communicator, organized, and have a passion for customer service, we'd love to hear from you! Key Responsibilities: Greet and check in patients, ensuring they feel welcome and at ease. Answer and direct phone calls, manage appointment bookings, and follow up with patients for reminders. Handle patient inquiries, both in person and via email, with professionalism and care. Maintain accurate patient records and update personal details as needed. Process patient payments and manage billing inquiries. Ensure the reception area is clean, organized, and stocked with necessary materials. Assist with other administrative duties such as filing, sorting mail, and managing office supplies. Coordinate with dental staff to ensure smooth patient flow throughout the day. Handle patient confidentiality and sensitive information with the utmost care in compliance with privacy regulations. Qualifications: Previous experience as a dental receptionist or in a customer service role preferred. Strong communication skills with a friendly, approachable demeanor. Proficiency in using office software (e.g., Microsoft Office, dental software programs). Ability to multitask and stay organized in a fast-paced environment. Knowledge of dental terminology and treatments is a plus, but not required. Excellent time-management and problem-solving skills. A positive attitude and a genuine passion for helping others. Benefits: Competitive salary. Opportunities for professional development and training. Friendly and supportive team environment. Company Pension We look forward to meeting you! West Hampstead Dental Clinic is an equal opportunity employer.