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  • Operations Coordinator
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    Operations Coordinator
    1 hour ago
    £30000–£45000 yearly
    Full-time
    Pimlico, London

    The Assistant Operations Coordinator role sits at the heart of our day-to-day engine. You will help keep orders, warehouse, deliveries and client communication moving smoothly, making sure our promise to clients — on time, in full, every time — is actually delivered. From 8am to 5pm (with a one-hour break at 12), you’ll oversee the daily flow of orders across our systems and channels, coordinate with the warehouse and drivers, and keep our clients informed and confident. A typical day includes checking the previous night’s deliveries, confirming new orders, updating status in our internal tools, and making sure everyone — from chefs to drivers — knows what’s happening and when. You will act as a main operational point of contact for a group of clients, confirming orders, answering questions, and following up on any issues until they are fully resolved. You’ll support client onboarding by collecting key business information, setting them up in our systems, and making sure they know exactly how to order and what to expect from us. Internally, you’ll update daily logs and simple KPI trackers, prepare basic operational and performance summaries, and keep records tidy and accurate in our digital workspace (Notion, Google Workspace and other tools we use). When something goes wrong — a delay, a missing item, a stock issue — you will help document what happened, coordinate the fix, and ensure the learning is captured so it doesn’t repeat. You’ll work closely with the CEO, who will set priorities and support you with decisions, while you bring structure, follow-through and calm execution. This role is ideal for someone who is organised, reliable, clear in communication, comfortable with digital tools, and enjoys being at the centre of operations rather than in the spotlight. We’re looking for at least two years of experience in operations, logistics, hospitality coordination or a similar client-facing support role. Strong English, attention to detail and the ability to manage several moving pieces at once are essential. In return, we offer a £30,000–£40,000 salary depending on experience, exposure to the full operational lifecycle of a growing B2B supplier, and the opportunity to grow into a more senior operations or client-facing position as the company scales.

    Immediate start!
    No experience
    Easy apply
  • High Ticket Commission-Only Sales Representative (Uncapped)
    High Ticket Commission-Only Sales Representative (Uncapped)
    7 days ago
    Part-time
    London

    Commission-Only Sales Representative (Uncapped) Location: Remote About DeepChives AI DeepChives AI is an AI-powered document intelligence platform built for education institutions. We help Edtech organisations, universities, colleges, training providers, and professional learning organisations find information faster, generate higher-quality drafts, and dramatically reduce time spent searching through shared drives. Our platform securely syncs with an organisation’s storage (Google Drive, Dropbox, Confluence, etc.), indexes all document types (including slides, spreadsheets, PDFs, images, audio, and video), and enables staff to ask questions or request polished first drafts, all grounded in their own internal documents. On average education teams save 50-70% of search time and 30-60% of drafting time, allowing for hundreds of hours to be redirected to client success, programme development, partner engagement and most importantly, revenue producing activities. We’re now looking for motivated commission-only sales representatives to help expand our reach across the education sector. 🚀 The Role As a Commission Only Sales Representative, you will introduce DeepChives AI to education institutions and training providers, identify qualified opportunities, and close new accounts. You’ll be selling a high-impact, easy-to-demo product that solves real operational challenges for learning & development teams, course administrators, admissions teams, and academic departments. This is a fully outbound role with significant earning potential thanks to generous, uncapped commissions. 🔑 Key Responsibilities • Prospect and outreach to edtechs, professional education organisations, colleges, training providers etc., • Conduct discovery calls to understand prospects’ workflow challenges around document search, content creation, and knowledge management., • Deliver compelling product demos (training provided)., • Own the full sales cycle from lead generation to closing., • Manage your pipeline and maintain consistent follow-up. 👤 About You We’re looking for someone with: • Grit, resilience, and a strong drive to win - you enjoy challenges and push through obstacles, • Strong communication skills, able to articulate value clearly and quickly., • Strong self-motivation and comfortable working independently., • Ability to explain AI tools in simple, practical terms., • The skill to thrive in a commission-driven, performance-based environment., • Experience selling SaaS, EdTech, B2B software, or consulting services (advantageous but not required)., • Strong network within education institutions (advantageous but not required). No technical or prior sales experience is required, demos, check-ins and training will be provided to successful applicants. This role is ideal for someone looking to build a high-leverage income stream with a product in a fast-growing category. 💡 Why Join Us? • High earning potential (£15,000+ average deal size, of which you get a generous commission on), • Work on your own time and schedule, what you put in is what you get out, • Unlock your potential in a fast paced, tough yet rewarding space

    Immediate start!
    No experience
    Easy apply
  • Cafe Manager
    Cafe Manager
    8 days ago
    £35000 yearly
    Full-time
    London

    A Bit About Us Cocomelt London is a premium chocolate cafe serving fresh, insanely yummy chocolate desserts that look good and taste even better. Known for our viral sushi crepes and canned iced drinks, we’re growing fast and looking for exceptional people to join us on this exciting journey. There is a lot of room to grow at Cocomelt as we open new locations across London (and internationally), so we are really looking for individuals keen to join us, with a keen interest in hospitality and providing the best customer experience. The role We’re on the hunt for a Manager who lives and breathes hospitality, loves people, is a chocolate addict, and is obsessed with the details. At Cocomelt, we don’t just serve desserts, we create experiences that people remember, share, and come back for. If you’re a natural leader, a clean freak (in the best way), and thrive in a fast paced, creative environment, then you’ll fit right in with us. What You’ll Do • Lead and oversee daily restaurant operations, ensuring an outstanding guest experience., • Drive service and sales and be the constant face of energy and passion on the floor, with focus on quality in everything we do!, • work side by side with the team – serving tables, greeting and seating guests and jumping in where needed (one team, one dream!)., • Inspire, train, and motivate the team, fostering a positive and high performance culture., • Maintain exceptional service standards, ensuring guests feel welcomed and valued., • Develop and implement operational strategies to drive efficiency and profitability., • Manage financial performance, including budgets, cost control, and revenue targets., • Oversee recruitment, training, and team development., • Take part in our monthly social media shoots and be comfortable on camera., • Ensure topnotch cleanliness across the cafe., • Ensure full compliance with health & safety regulations, licensing laws, and company policies. Who You Are • A people’s person – You thrive with people and you are passionate about customer service and building guest experiences., • Detail obsessed - nothing slips past you when it comes to quality, cleanliness, or operations., • Love all things hospitality and going above and beyond for our guests and teams., • A leader at heart – loves mentoring, developing, and motivating teams., • A self-starter who thrives wearing multiple hats and taking ownership., • Business oriented and analytical – comfortable with numbers, targets, and decision making., • Social savvy – you love instagram and tiktok, and understand the importance of social media for our brand. Minimum Requirements: • At Least 2 year experience in hospitality with 1 year experience in management (Barista experience is a plus), • Strong spoken and written English, • Authorised to work Full-time in the UK, • Available to work evenings and weekends, • Proficiency in writing emails, using excel and google docs.

    Easy apply
  • Marketing Intern
    Marketing Intern
    8 days ago
    Full-time
    Greenwich, Greenwich

    Als Marketing Intern krijg je de kans om je vaardigheden in een dynamische omgeving te ontwikkelen en een essentiële rol te spelen in ons marketingteam. We zijn op zoek naar een enthousiaste en leergierige persoon die een passie heeft voor digitale marketing en SEO. 💼 Over de rol Je zult nauw samenwerken met het marketingteam om verschillende campagnes te ondersteunen en te optimaliseren. Dit is een geweldige kans voor iemand die veldervaring wil opdoen en betrokken wil zijn bij het strategische en creatieve proces van marketingcampagnes. 🎯 Verantwoordelijkheden • Ondersteunen bij de uitvoering en monitoring van marketingcampagnes op verschillende kanalen zoals sociale media, e-mail en contentmarketing., • Assisteren bij het ontwikkelen van boeiende content en het optimaliseren van SEO om onze online zichtbaarheid te vergroten., • Analyseren en rapporteren van prestaties met behulp van tools zoals Google Analytics., • Bijdragen aan marktonderzoek en concurrentieanalyse om nieuwe kansen te identificeren. ✅ Wat je nodig hebt • Lopende of voltooide studie in Marketing, Communicatie, Bedrijfskunde of een gerelateerd vakgebied., • Uitstekende communicatievaardigheden en een goed begrip van digitale marketingprincipes., • Bekendheid met SEO-principes en contentcreatie., • Vermogen om zowel zelfstandig als in teamverband te werken in een snel veranderende omgeving. ⭐️ Prettig om te hebben • Ervaring met marketingtools zoals Google Analytics, MailChimp en Hootsuite., • Creativiteit in het bedenken van nieuwe marketingstrategieën en campagnethema's., • Eerdere stage- of werkervaring in een marketingomgeving. 😉 Voordelen • Een stimulerende leeromgeving met ervaren marketingprofessionals., • De mogelijkheid om flexibel te werken en ervaring op te doen in verschillende aspecten van marketing., • Deelname aan interne en externe training en workshops om je vaardigheden te ontwikkelen., • Regelmatig georganiseerde sociale evenementen om je collega's beter te leren kennen. 👋 Over ons bedrijf Bij ons krijg je de kans om te groeien en te leren in een innovatieve en ondersteunende omgeving. Wij zetten ons in voor het succes van onze klanten en geloven dat ons team de sleutel is tot dat succes. We zijn enthousiast over iedereen die gepassioneerd is over zijn of haar vakgebied en willen graag dat je je bij ons team voegt.

  • Operations Coordinator
    Operations Coordinator
    11 days ago
    £30000–£40000 yearly
    Full-time
    Pimlico, London

    We are seeking an organized and proactive Operations & Partnerships Coordinator to ensure the seamless running of our daily operations. In this role, you will act as a key link between clients, the warehouse, and delivery teams to ensure precision in orders, deliveries, and communication. Responsibilities: • Oversee daily orders using platforms like Zoho, Shopify B2B, WhatsApp, and email., • Coordinate with warehouse and delivery teams to meet deadlines., • Maintain up-to-date client information, price lists, and service level agreements., • Track performance data to identify issues early and enhance operations., • Support client onboarding and maintain strong relationships with chefs and managers. Qualifications: • At least 2 years of experience in operations, logistics, or hospitality coordination., • Strong communication skills and team-oriented., • Proficient with digital tools such as Google Workspace, Notion, Excel/Airtable, and CRM or ERP systems., • Ability to remain calm under pressure and detail-oriented., • Bonus: Experience in foodservice supply or delivery operations and basic knowledge of automation tools like Make/Zapier. Benefits: • Competitive salary of £30,000 – £40,000 based on experience., • A dynamic and growing environment where structure meets rapid progress., • Opportunities for advancement into senior roles in operations or client partnerships. To apply, please send your CV and a brief note explaining why this role suits you.

    Immediate start!
    Easy apply
  • Marketing Executive
    Marketing Executive
    19 days ago
    £34000–£42000 yearly
    Full-time
    London

    Summer Dumpling is a dynamic and rapidly growing food & beverage brand specialising in premium dumplings and Asian inspired flavours. With a passion for quality, flavour innovation and memorable customer experiences, we’re expanding our presence – and looking for a driven Marketing Executive to join our team and help amplify our story. As our Marketing Executive you will take ownership of key marketing activities across the brand and play a pivotal role in raising awareness, driving foot-traffic and building customer loyalty. Your core responsibilities will include: • Develop and execute marketing campaigns (digital, social media, influencer collaboration) to increase brand visibility., • Manage social media channels, create engaging content (posts, reels, stories) and monitor performance metrics., • Coordinate marketing events, in-store activations, pop-ups and collaborations with other brands or local partners., • Assist in planning and executing email marketing, CRM programmes and customer engagement initiatives., • Monitor market trends, competitor activities and customer insight to inform strategy and optimise performance., • Work closely with the operations team, design & branding, and retail teams to ensure consistency of brand and messaging., • Track marketing budget, produce reports on campaign effectiveness and ROI, and make data-driven recommendations for improvement., • Support development of creative marketing materials (flyers, POS, digital ads) and collaborate with external agencies/designers as required. Who We Are Looking For • Minimum 2 years’ experience in marketing (preferably within F&B, hospitality or fast-moving consumer goods)., • Proven track record designing and delivering successful digital marketing and social media campaigns., • Strong content creation skills: excellent copywriting, visual sense, familiarity with social-platform formats., • Data-driven mindset: comfortable analysing metrics, extracting insight and optimising campaigns accordingly., • Energetic, creative, and proactive with a passion for food, lifestyle and consumer brands., • Excellent communication and interpersonal skills, with the ability to collaborate across teams and work effectively in a fast-paced environment. We prefer candidates with good Chinese language skills., • Experience with marketing tools/analytics (e.g. Google Analytics, Facebook Ads Manager, email-marketing platforms) is a plus.

    Easy apply
  • Marketing Manager
    Marketing Manager
    21 days ago
    £35000–£41700 yearly
    Full-time
    Dagenham

    The Marketing Manager will be responsible for developing and implementing marketing strategies to promote the company’s dessert products, improve brand recognition, and increase customer footfall across physical and online platforms. The role involves overseeing advertising campaigns, customer engagement, and business development initiatives to support the company’s growth within the food and beverage sector. Key Duties and Responsibilities: 1. Marketing Strategy and Planning, 2. Liaise with senior management to plan seasonal product promotions and new dessert launches in line with customer trends and business objectives., 3. Contribute to setting realistic sales targets and marketing budgets for each branch., 4. Develop marketing plans to enhance brand visibility both locally and online., 5. Market Research and Product Development, 6. Conduct customer satisfaction surveys and gather feedback on product quality, presentation, and pricing., 7. Analyse competitors in the dessert and café sector to identify market opportunities and customer preferences., 8. Provide input on new flavours, packaging, and presentation ideas to attract target audiences., 9. Advertising and Promotion, 10. Design and manage promotional campaigns (digital, print, and in-store) to increase footfall and online orders., 11. Oversee social media marketing (Instagram, TikTok, Facebook, Google) and manage collaborations with influencers and local events., 12. Coordinate promotional offers and seasonal campaigns (e.g., Valentine’s specials, Eid promotions, summer desserts)., 13. Performance Analysis and Reporting, 14. Monitor and analyse sales figures, advertising performance, and customer engagement metrics., 15. Prepare marketing performance reports and recommendations for management., 16. Team Management and Implementation, 17. Supervise marketing and design staff responsible for digital content, social media posts, and branding., 18. Ensure consistent brand messaging and quality across all advertising platforms and materials., 19. Client and Business Relations, 20. Build relationships with local suppliers, delivery platforms (UberEats, Deliveroo, JustEat), and community partners. • Bachelor’s degree in Marketing, Business Management, or equivalent experience., • At least 2 years’ experience in marketing, preferably in the hospitality or food & beverage sector., • Strong knowledge of social media marketing and consumer engagement in the dessert or café industry., • Excellent communication, creativity, and data-driven decision-making skills.

    Easy apply
  • Advertising Account Manager
    Advertising Account Manager
    1 month ago
    £35000–£46000 yearly
    Full-time
    London

    Advertising Account Manager (Occupation Code: 2494) Average Annual Salary: £35,000 – £46,000 Job Overview The Advertising Account Manager is responsible for planning, managing, and executing advertising, branding, and creative marketing campaigns for the company’s shop-based food and beverage projects. The company focuses on shop management, light beverage and food brand operations, business partnership development, and project expansion management. This position requires strong market insight and bilingual communication skills (English and Mandarin), with the ability to integrate Eastern and Western dining cultures through creative marketing and new media strategies, building a modern and international brand communication system. Key Responsibilities • Develop and execute brand advertising and marketing strategies to enhance brand awareness and business growth across light beverage and food sectors;, • Coordinate brand campaigns, advertising concepts, and visual content to ensure consistent brand identity and creative direction;, • Manage relationships with clients and business partners, and collaborate closely with internal creative, photography, design, and marketing teams;, • Lead the creation and publishing of bilingual marketing content — including short videos, posters, and social media materials — across platforms such as TikTok, Xiaohongshu (RED), Instagram, and Facebook;, • Manage advertising budgets, project timelines, and performance tracking, including ROI analysis;, • Plan and oversee brand events, product launches, thematic campaigns, and cross-industry collaborations;, • Analyse market trends and consumer behaviour to identify new opportunities and develop innovative brand strategies;, • Provide creative direction for multi-channel marketing initiatives that reflect both Eastern and Western cultural influences. Qualifications • Bachelor’s degree or above in Marketing, Advertising, Communications, or a related field;, • 1–3 years of experience in advertising, branding, food & beverage marketing, or creative project management;, • Fluent in both English and Mandarin Chinese, with excellent verbal and written communication skills;, • Knowledge of light dining, beverage, or Asian food culture is preferred;, • Strong project coordination, creativity, and teamwork abilities;, • Proficient in advertising and marketing tools such as Adobe Creative Suite, Canva, Google Ads, Meta Business Suite, TikTok, and Xiaohongshu (RED);, • Solid understanding of brand strategy, visual identity, and integrated marketing communications;, • Highly organised, innovative, and able to perform well under pressure;, • UK driving licence preferred. Work Location London, United Kingdom Employment Type Full-time / Permanent

    Easy apply
  • General Assistant
    General Assistant
    1 month ago
    £13.5–£16.5 hourly
    Full-time
    London

    We're a fast growing food business with lots of opportunity, but you need to prove you can master the basics first. We're passionate about lowering the cost of food so everyone can enjoy a home cooked meal regardless of class, or income. Please apply if you • Love customer service, • Working in the kitchen, • Have high standards, • Are hard working, • Humble, • Have a startup/scrappy mindset, • Are long term focused, • Positive, • and Honest, • and want to build something. As an Assistant Manager you will be: • Responsible for opening and closing, • Serving perfect food., • Provide an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun., • Ensuring every customer is delighted with their order and their experience - You will deal with complaints promptly in an open and honest way., • Leading from the front, you will be hands on working with the team on the line and on floor with customers., • Responsible for supporting your General Manager and delivering store results., • Learning to own P&L, which means you will need to drive sales whilst controlling costs., • Running smooth day to day operations, thinking about long term plans., • Always leading with our values, • Developing your team to ensure there is a strong talent pipeline. Where you can go with Us? If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Store leader - leading to a future as an Area Trainer This isn’t just a job – it can be a career! About us Imagine if KFC and Itsu had a baby... ...it would probably be our crispy rolls. Viral on TikTok, you check it out yourself. And now you have the opportunity to join this growing business in its early days! We need talented Londoners to help cook, roll, and serve this tasty treat. (And keep our awesome Google rating!!!) The best candidates will be detail oriented too, so reading to the bottom of this job ad means you’ll know, we growing from two to five locations this year, so our team needs to double, meaning there is plenty of room for the best team members to become leaders and partial owners of the business. Job Type: Full-time, Permanent, Graduate Benefits: 1. Discounted or free food, 2. Employee discount, 3. Employee stock ownership plan, 4. Employee stock purchase plan, 5. Gym membership Ability to commute/relocate: London SE16 3TP: reliably commute or plan to relocate before starting work (required)

    Immediate start!
    No experience
    Easy apply
  • Director of Business Developement
    Director of Business Developement
    1 month ago
    £35000–£40000 yearly
    Full-time
    Romford

    Position Summary We are looking for a results-driven and strategic Director of Business Development with a strong background in the payments industry and deep understanding of ISO operations. This role will be responsible for driving new business growth, leading partner relationships, and supporting internal teams in achieving key sales goals. Key Responsibilities Sales & Business Development: • Achieve a minimum of 25 live sales to qualify for bonuses (paid according to the bonus matrix)., • Meet the Q1 requirement of at least 50 live sales., • Introduce 10 new sellers per month using personal networks and tools like LinkedIn Sales Navigator., • Actively work on inactive sellers, including face-to-face meetings and compliance checks. Marketing & Lead Generation: • Increase engagement through social media platforms by developing campaigns, improving content strategies, and driving innovation., • Post a minimum of three campaigns weekly on platforms such as Instagram, Facebook, and LinkedIn., • Conduct market research, competitor and pricing analysis to identify opportunities., • Follow up on leads from social campaigns and help convert them into live sales. Internal Team Collaboration: • Provide strategic input and work methods to improve internal team efficiency., • Explore and introduce software tools or innovations to enhance application and finance processes., • Assist in training team members in areas like SEO, content marketing, and platform reviews (e.g., blogs, Google reviews, Trustpilot)., • Lead weekly meetings with senior management (e.g., Ben) to review progress and action plans., • Regularly engage with the internal sales team to boost their performance and align with targets. Compliance & Operations: • Ensure seller compliance using internal seller information files., • Provide guidance on debt collection processes and manage recovery efforts where needed., • Advise on data utilization strategies – helping the team make better use of existing data. Requirements • 5+ years in business development or strategic sales within the payments industry., • Strong understanding of ISO models, merchant acquiring, and card payment systems., • Proven experience managing teams, creating sales strategies, and delivering results., • Familiarity with tools like LinkedIn Sales Navigator and CRM systems., • Excellent communication, negotiation, and leadership skills., • Solid grasp of digital marketing, social media, and content marketing best practices., • Bachelor's degree in Business, Finance, Marketing, or a related field (MBA preferred).

    Immediate start!
    No experience
    Easy apply
  • WEEKEND BRUNCH CHEF - or full time cafe sandwich maker and brunch chef
    WEEKEND BRUNCH CHEF - or full time cafe sandwich maker and brunch chef
    2 months ago
    £14–£16 hourly
    Part-time
    London

    🍳 WEEKEND BRUNCH CHEF Chocolate Dino Bakery & Coffeehouse at Kennington Rd - £14–£16/hour plus share in service charge depending on experience Kennington | Waterloo (opening soon) | Elephant & Castle (2026) Part-time (weekends) – with option to go full-time for the right candidate 🦕 WHO WE ARE We’re Chocolate Dino Company, a proudly independent bakery & coffeehouse serving dangerously good cookies, brunch worth getting out of bed for, and specialty coffee without the flat vibes. We’ve just turned one on the high street and five as a Belgian Chocolate specialists — with 5 Great Taste Awards, a 4.9★ Google rating, and two new locations in the pipeline: Waterloo – opening later this year Flagship site in Elephant & Castle – early 2026 We’re growing, and we’re doing it our way: high quality, full personality, and a total love for what we do. 👨‍🍳 ABOUT THE ROLE We’re looking for a brunch chef who can run weekend service independently, with a focus on quality, speed, and clean execution. You’ll be responsible for: Preparing our all-day brunch menu (think French Toasts, pancakes, eggs, waffles, and cheeky twists) Managing your own prep, service and clean down Keeping standards high — we don’t cut corners Helping evolve our menu and operations if you’ve got ideas (we listen!) You’ll work mostly solo on brunch shifts, but closely with front-of-house. This is a great fit for someone who’s confident in their skills, works clean, and thrives in a small, creative environment. 🗓 SCHEDULE Saturday & Sunday shifts (mornings to early afternoon) Potential for extra weekdays or full-time if you are after more hours (but weekends are a must). 🪴 OPPORTUNITY Move into a full-time chef role across sites Get involved in menu development, kitchen scaling and team leadership Help shape how we launch our new Waterloo and Elephant & Castle kitchens 💸 PAY & PERKS £14–£16 per hour (depending on experience) Free food, coffee & cookies on shift Paid holidays & pension. Friendly, collaborative team (no egos, no shouting) Real opportunity to grow with the business 🙌 YOU BRING Brunch/kitchen experience in cafés, brunch spots or bakeries The ability to run a small kitchen solo — from prep to plate Good communication and calm under pressure Pride in food presentation and hygiene Ideas, ambition, and a good attitude

    Immediate start!
    Easy apply
  • Marketing Manager
    Marketing Manager
    2 months ago
    £25000–£35000 yearly
    Full-time
    Stanmore

    About Noor Relief Fund Noor Relief Fund is a small but growing international humanitarian charity NGO dedicated to supporting orphans, providing clean water, and delivering life-saving aid. Registered in the UK and based in London, our work spans the Middle East, South Asia, and East Africa, where our passion and dedication to creating positive change drive everything we do. From emergency relief to long-term development, our projects provide the essentials of life - food, water, healthcare, and education while bringing opportunity to vulnerable communities, tackling hunger, poverty, disease, and illiteracy. We are guided by compassion, integrity, and transparency and we are entering an exciting new phase of growth. This means strengthening our fundraising, expanding our reach, and investing in the people who will help us achieve even greater impact. Joining NRF means becoming part of a passionate, mission-driven team where your work will directly transform lives. Role Purpose As Marketing Manager, you will lead and manage all aspects of Noor Relief Fund’s marketing, communications, and digital presence. You will be responsible for developing and executing a cohesive strategy that drives donor, sponsor, and partner growth, maximises fundraising impact, and strengthens NRF’s visibility. This includes leading multi-channel campaigns (both online and offline), managing digital marketing and website performance, guiding content and creative output, and providing strategic direction for social media. You will use data-driven insights to optimise performance and ensure accountability, while also forging partnerships and exploring innovative approaches to expand NRF’s reach. This is a pivotal role for a dynamic, mission-driven leader who can combine strategy with creativity to deliver measurable growth and impact. Key Responsibilities 1. Department Leadership & Strategy • Lead and manage all aspects of NRF’s Marketing Department., • Develop and deliver NRF’s overall marketing strategy in alignment with organisational objectives., • Drive the growth and engagement of NRF’s supporter base — donors, sponsors, and partners — by expanding reach and building long-term relationships., • Set clear KPIs and provide regular reports on performance and ROI to leadership., • Ensure NRF’s brand is consistently represented across all channels and touchpoints. 2. Campaigns & Fundraising Communications • Design and execute multi-channel fundraising campaigns (email, WhatsApp, newsletters, PPC, website, offline channels)., • Ensure all communications are highly targeted, results-driven, and audience-appropriate., • Collaborate closely with the Fundraising team to strengthen acquisition, retention, and lifetime value across donors, sponsors, and partners., • Maximise supporter engagement and income generation through innovative, data-driven campaign strategies., • Evaluate campaign performance, sharing learnings and best practices across the organisation. 3. Digital Marketing, Paid Advertising & Website Performance • Manage and optimise NRF’s Google Ads account to maximise reach, conversions, and cost efficiency., • Lead paid media campaigns across PPC and social platforms, ensuring strong ROI., • Oversee SEO strategy to improve organic growth and online visibility., • Manage NRF’s website as a key fundraising and communications tool, ensuring it is supporter-friendly, up to date, and optimised for performance., • Implement regular website testing, ensuring strong user journeys and conversion rates. 4. Content, Media & Creative Oversight • Work with the Media Team to produce compelling, high-quality content (videos, designs, supporter updates, impact reports)., • Ensure all creative output reflects NRF’s values of transparency, compassion, and professionalism., • Manage website content management, ensuring accuracy, relevance, and strong user experience., • Maintain consistency in messaging and branding across all channels and platforms., • Develop content guidelines and storytelling frameworks to inspire and engage supporters. 5. Social Media Management (through the Social Media Officer) • Provide strategic direction for NRF’s social media to align with marketing and fundraising objectives., • Supervise the Social Media Officer to ensure content aligns with the overall marketing strategy., • Guide platform-specific campaigns tailored to engage diverse groups and audiences., • Oversee paid social campaigns and organic content, optimising performance through data insights., • Monitor emerging trends and platform developments to keep NRF’s social presence relevant and impactful. 6. Data, Analytics & Optimisation • Use analytics tools (Google Analytics, Ads Manager, CRM data, etc.) to monitor, review and evaluate performance across donors, sponsors, and partners., • Regularly test new tactics and optimise strategies to improve landing page conversions, online donations, and supporter list growth., • Produce clear reports and insights for leadership, showing measurable results and recommendations for future campaigns., • Develop dashboards and reporting processes to track progress against KPIs and demonstrate ROI., • Integrate supporter data to strengthen personalisation, improve donor journeys, and deepen engagement with sponsors and partners. 7. Partnerships & Innovation • Identify and pursue opportunities to build partnerships with sponsors, agencies, influencers, and community organisations., • Develop engagement and relationship strategies to strengthen and expand NRF’s reach with corporate, institutional, and external partners., • Explore and test new marketing channels, technologies, and strategies to reach wider audiences., • Strategise NRF to be represented externally to raise brand visibility, credibility, and influence., • Forge collaborations and stay ahead of sector trends that amplify impact, expand reach, and keep NRF’s marketing innovative and competitive. Core Skills & Experience • Minimum 5 years’ experience in marketing, including at least 2 years in a management or leadership role, ideally within a charity, non-profit, or mission-driven organisation, • Proven track record of leading marketing functions, ideally within a charity, nonprofit, or mission-driven organisation., • Strong expertise in digital marketing, including PPC, SEO, paid social, and multi-channel campaign management., • Demonstrated success in setting KPIs, analysing performance, and delivering measurable ROI., • Skilled in using data and analytics tools (Google Analytics, Ads Manager, CRM) to inform strategy, optimise campaigns, and improve donor and sponsor journeys., • Excellent copywriting, storytelling, and content development skills, with the ability to adapt messaging for diverse audiences., • Experience in developing partnerships with sponsors, agencies, or corporate supporters., • Confident in managing people, freelancers, and agencies to deliver high-quality creative and digital output., • Strong relationship-building skills with experience engaging donors, sponsors, or external partners., • Strong communication skills, both written and verbal., • Strong IT skills, including familiarity with project management tools, apps, and emerging AI platforms that enhance marketing delivery., • Ability to balance strategic oversight with hands-on delivery in a fast-paced environment. Additional Skills & Knowledge • Experience managing Google Ad Grants for Charities., • Knowledge of donor behaviour, supporter engagement, and fundraising marketing., • Familiarity with CRM and donor/sponsor management systems., • Creative skills (design, video editing, or UX) to support content development. Personal Characteristics • A genuine passion for Noor Relief Fund’s mission and values, with a strong desire to make a positive difference., • Proactive and self-motivated, bringing energy and initiative to your work while encouraging and supporting others., • Committed to high standards and delivering quality outcomes, with a focus on impact., • Positive and solutions-focused, able to adapt and remain resilient when faced with challenges., • Reliable and professional, with the ability to stay calm and flexible under pressure., • A collaborative team player who values openness, respect, and shared success. Why Join Us? • Be part of a passionate, purpose-driven organisation making a real difference., • Work closely with leadership and have a direct impact on our growth., • Opportunities for professional development and long-term career progression., • A supportive, mission-led culture where creativity and innovation are encouraged. If you are passionate about using marketing to drive meaningful impact, and possess the skills to deliver strategy and leadership while growing engagement and income, we encourage you to apply for this exciting opportunity. Application Process To apply, please submit your CV and a short cover letter outlining your relevant experience and why you are passionate about joining Noor Relief Fund. Due to the high volume of applications we anticipate, we may be unable to respond individually to every applicant. If you do not hear from us within four weeks of the closing date, please assume you have not been successful on this occasion. We encourage applications from candidates who may not meet every single requirement listed but who can demonstrate the skills, experience, and passion needed to succeed in this role.

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