Site jobs in LondonCreate job alerts

Site location: Design District (Greenwich Penynsula) We are looking for a full time Fast Food Kitchen Manager to lead our kitchen team. Duties will include all aspects of kitchen management, menu development, preparation, cooking of dishes and maintaining high levels of food safety and hygiene. The ideal candidate will have experience in Greek cuisine, advanced delivery platform knowledge and marketing campaings. Shifts fall between 10am and midnight. As weekend days are our busiest times, weekend availability is essential for this role. If you have the skills to deliver quality food, in a very fast paced environment, please send your CV and covering letter to us.

We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role Floor Managers are the heart of our Front of House team, promoting amazing service and driving sales. A great Floor Manager should know that the key to creating a fabulous atmosphere for the guests, starts with creating the right atmosphere in their team. Be supported by our Senior Managers on site who'll help you create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award winning Hospitality Action service and the Otolo mentoring scheme Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you! About you 1 Years' experience in a similar role minimum in a quality Amazing staff management, motivation and training Knowledge of recruitment, driving sales and rota writing A high attention to detail as well as a love for working with others Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

You would be responsible for greeting, taking registration and answering questions from parents, taking notes, making sure attendees are happy and ensuring that only customers that are on the register enter training. Please note that this role is part time and takes place on a Monday and Friday evenings 6pm to 8pm at Harris academy Greenwich , SE9 5EQ or Saturdays 10:30am to 12:30am in Woolich SE28 Based on your performance, we may offer you additional work at other We Make Footballers sessions. Work Remotely No Job Types: Part-time, Permanent Pay: £15.00-£18.00 per hour Expected hours: 6 per week Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Weekend availability Education: GCSE or equivalent (preferred) Work Location: In person

Barista - Monday to Friday - Full Time Hourly Rate: £13.15 hourly plus tronc after probation 1 Site available for this position, 116 Pall Mall - Institute of Directors | Searcys As a Searcys Staff you will receive the following industry leading benefits: - 50% discount across Searcys venues - Enrolment into the Searcys pension scheme - Access to everyday discounts and communication portal - Employee assistance programme - Meals provided on shift when working within one of our venue. - Your birthday off to celebrate in style - A day off to volunteer / give back to the charity of your choice

About Venue Hire: At Venue Hire, we specialize in connecting clients with the perfect event spaces. We are passionate about creating memorable experiences by matching the right venue with our clients’ unique needs. Join our dynamic team and help shape the future of event planning by being the face of our service during on-site consultations. Job Description: We are seeking a friendly, articulate, and sales-savvy Venue Experience Consultant to join our team. In this role, you will attend site visits at various venues alongside potential clients, guiding them through the process of exploring event possibilities. While you won’t be responsible for closing deals, your strong communication, sales aptitude, and negotiation skills will be key in building rapport and ensuring a positive, informative experience for our clients. Key Responsibilities: Client Engagement: Attend scheduled site visits with potential clients to discuss venue options and event possibilities. Build strong, professional relationships with clients by understanding their event requirements and providing tailored insights. Venue Evaluation: Assess and highlight venue features, benefits, and potential challenges during on-site visits. Provide accurate and detailed information to clients regarding each venue’s capacity, amenities, and suitability for various events. Collaboration & Communication: Work closely with the sales and event planning teams to relay client feedback and insights. Maintain clear, ongoing communication with both clients and venue partners to ensure alignment on event expectations. Negotiation & Sales Support: Utilize your negotiation skills to address client queries and mediate between client expectations and venue offerings. Assist the sales team by priming leads and setting the stage for successful future engagements. Administrative Duties: Document site visit outcomes, client feedback, and potential next steps in our CRM system. Follow up with clients post-visit to provide additional information and maintain engagement. Qualifications: Sales & Negotiation Skills: Proven experience in a customer-facing role, preferably within sales, hospitality, or events. Strong negotiation and persuasive communication skills to facilitate discussions and manage client expectations. Interpersonal & Communication: Excellent verbal and written communication skills. Ability to clearly articulate venue features and benefits while listening carefully to client needs. Organizational Abilities: Detail-oriented with strong organizational and time management skills. Ability to handle multiple site visits and client meetings efficiently. A proactive and adaptable attitude with a passion for customer service and events. Why Join Venue Hire? Dynamic Work Environment: Be part of a growing company where your insights directly impact client experiences and event success. Professional Growth: Enhance your sales and negotiation skills with ongoing training and real-world experience. Collaborative Culture: Work in a supportive team that values innovation, client satisfaction, and professional integrity.

Job Description: Speedy Specialists is looking for reliable and hardworking self-employed general labourers and plasterboard/glass carriers to join our team. We provide skilled workers to construction sites across the UK, ensuring efficient and professional site operations. Key Responsibilities: - Assisting with general site labouring tasks - Loading and unloading materials, including plasterboard and glass - Ensuring a clean and safe working environment - Following health and safety regulations on-site Requirements: - Must have a valid CSCS card - Experience in labouring or handling plasterboard/glass is a plus - Physically fit and capable of manual handling - Ability to work independently and as part of a team - Reliable and punctual What We Offer: - Weekly payments - Consistent work opportunities - Competitive pay rates - A chance to work on various construction projects across the UK ** Ideally based in London or Manchester.** Interested? Apply today and join Speedy Specialists for reliable, well-paid labouring work! ** **

The role Assistant Bar Managers are an integral part of our bar team! Creating a great atmosphere for your team and our guests will come easily to you. With a passion for mixology and a love for hospitality, you will drive sales and push for the best service possible. Learning from our Senior Managers on site will help you to create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award winning Hospitality Action service Group wide Learning and Development opportunities About us We believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of our Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you! About you 1 Years' experience in a similar role minimum Strong knowledge of alcoholic beverages and regulations Great staff management and motivation Good knowledge of stock management Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. Our winter bonus scheme applies to Moped Drivers and Cyclists where an extra 10% of hours worked can be earned, earning up to £12.58 per hour. Terms and conditions apply, during winter months only. Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 12 of our favourite neighbourhoods. Known for our collaborations, we’ve teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We’ve won London’s most-loved restaurant in Time Out’s 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London’s favourite pizza in Time Out’s inaugural Clash of the Slices in 2022. We’re a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What’s on offer: - Paying £11.44 per hour - Fully insured 110cc Mopeds and weatherproof equipment provided - Permanent contract - up to 5 shifts per week depending on the needs of the business. - All overtime is paid for - Opportunities to progress to Senior Driver Position - Payment every 2 weeks - Team Tips paid monthly based on how many hours you work - Other bonus incentives and refer-a-friend scheme - We’ll pay half of CBT renewals (Terms apply) - With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: - Available to work Friday and Saturday evenings (shifts finish up to 11.30pm) - 18 years and over - CBT Licence, or category A (motorcycle) licence & UK drivers licence - Working smart phone with data & good knowledge of local areas - Excellent navigation, customer service skills - Great time management Other perks include: - Free pizza on every shift - Staff parties throughout the year - Uniform and other merchandise to celebrate your milestones working with us - CBT Scheme where we pay for 50% of renewals (terms and conditions apply) - Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

This is a full-time on-site role for a Human Resources Specialist located in London. The Human Resources Specialist will be responsible for HR management, implementing HR policies, managing employee benefits, and personnel management tasks. Qualifications Human Resources (HR) and HR Management skills Experience in HR policies and personnel management Knowledge of employee benefits Relevant skills and qualifications that would be beneficial include excellent verbal and written communication, organizational skills, attention to detail, and a degree in Human Resources or related field.

We are looking for a friendly and passionate front of house team member to work across our two sites (Kensington High Street & Fulham). Specialty coffee and hospitality experience is necessary. Knowledge of bartending and wines would be very beneficial. Only candidates with relevant experience will be considered. You need to be a team player, friendly and really passionate about delivering the best customer experience possible.

Job description Are you an organised, proactive, and driven individual with an interest in commercial property? We are a leading commercial property agency in London, specialising in warehouses, creative workspaces, offices, shops, filming locations, car park spaces, and storage spaces, and we are looking for a dynamic Lettings Manager Assistant to join our team. About the Role This is a fantastic opportunity for someone who wants to gain valuable experience in the commercial property sector. As a Lettings Manager Assistant, you will support our Lettings Manager in all aspects of the leasing process, ensuring smooth day-to-day operations and excellent client service. This role will initially be part-time but has the potential to grow into a full-time position as our business continues to expand. Key Responsibilities - Assisting in managing enquiries from potential tenants and landlords. - Conducting property viewings and assisting with site visits. - Preparing and organising tenancy agreements, paperwork, and documentation. - Coordinating marketing efforts, including online listings and social media posts. - Maintaining accurate records and updating property management systems. - Liaising with contractors, tenants, and landlords to ensure properties are well-maintained. - Supporting the Lettings Manager with diary management and other administrative tasks. What We’re Looking For - A highly organised individual with strong attention to detail. - Excellent written and verbal communication skills. - Ability to multitask and work efficiently in a fast-paced environment. - A proactive attitude with a willingness to learn and grow within the company. - Familiarity with the London commercial property market is a plus, but not essential. - Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with property management software. What We Offer - A supportive and collaborative work environment. - The opportunity to develop skills and grow into a full-time role. - Insight and experience in the commercial property sector. - Competitive salary with potential for progression. Job Type: Part-time Pay: From £12.00 per hour Expected hours: 8 – 24 per week Schedule: - Day shift - Monday to Friday - No weekends Ability to commute/relocate: London E5 9LU: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Application deadline: 10/02/2025 Expected start date: 10/02/2025

We are looking for Self-employed Night shift Drivers. Who are you? ● A flexible, motivated, hard working person willing to deliver all of the ingredients that we use to make our delicious pasta across London and outside London. ● You have at least one year of experience as a van delivery driver. ● You have a C1 driving licence and CPC. ● You can adhere to assigned routes and following time schedules. ● No points on licence. ● You are available to work day and night shifts from Monday to Sunday with 2 days off. What you'll do: ● Driving a 7.5 Tonne vehicle in a safe manner, complying with all road traffic, and vehicle legislation. ● You may also be required to drive other company transport when required. ● Driving short and long distances depending on the route. ● Delivering our products across London. We do also operate outside of London which means that we may expect you to travel to places such as Cambridge, Nottingham, Cardiff, Liverpool,... to deliver our pasta meals and ingredients. In addition to having takeaway sites we also deliver to Ocado (Twickenham) and Harrods (Central London). ● Unload the delivery by hand into the kitchen where the team will accept delivery. May need to unload heavy trays. ● Completing delivery paperwork after completing delivery and providing a copy to the person accepting the delivery. ● Maintaining regular communication with route planners. ● Performing vehicle checks at the beginning and end of each journey and reporting all defects. ● Comply with UK Transport regulations. ● Reporting any issue to the relevant person. ● Ensuring the vehicle and stock are properly always secured. What we can offer: ● Join a dynamic, fast-moving & diverse team ● Competitive salary ● Work available from Monday to Sunday ● On-site parking (depending on availability)

Perform a variety of construction tasks, including bricklaying, plastering, carpentry, and general building work. Follow project plans and instructions from site managers. Ensure all work is completed to high standards and in compliance with health and safety regulations. Operate and maintain construction tools and equipment. Collaborate with team members to achieve project goals.

Serious food & drink brought to you by playful people. - We have just opened our second site so are looking for a FULL TIME CHEF DE PARTIE. - GOOD FOOD GUIDE 100 BEST LOCAL RESTAURANTS, UK 2024 - OBSERVER FOOD RUNNER UP: BEST RESTAURANT, UK 2022 - We are a fiercely independent restaurant group based in South West London who are looking for a FULL TIME CHEF DE PARTIE to join our kitchen brigade in BARNES. You must have relevant experience working in solid independent restaurants. - THE GOOD BITS - Great team, a lot of whom have worked at the restaurant since opening in 2017. No conveyer belt of people coming and going. Flexible working pattern so every weekend off request isn't a no! Closed Sunday evenings because it's the worst shift in the world and we like to go to the pub like normal people too. Closed over Christmas. No silly early starts or silly late finishes. Cracking staff brekkie & staff lunch. Proper knees up every 3 months. Staff trips to distilleries & vineyards. If this sounds like a bit of you then do get in touch. Craig & The Home Team

Night Hotel Receptionist – 0 Hours The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now looking to expand our family and are seeking an experienced Night Receptionist with previous experience using PMS systems. The receptionist will work on site on shifts from 8pm to 8am and will ensure the security of the property, reacting efficiently to emergency situations and ensuring urgent issues are communicated to the line manager or the manager on duty while informing and instructing guests of the situation effectively and professionally. The receptionist will be fully flexible as working hours will fluctuate according to the business’s needs. The ideal candidate will be a polite, hard-working individual who can adapt to new environments and has a passion about delivering high quality guest services. The role reports to Night Manager and requires an individual who can conduct themselves in an organised and efficient manner. It is essential that all members of the team are well informed therefore it is crucial that the candidate demonstrates expert communication skills. The Night Receptionist will: - Possess comprehensive knowledge of the company PMS system, Rezlynx. - Possess excellent presentation and interpersonal skills. - Skilled in checking arrivals lists, credit limit reporting and cash handling. - Have knowledge of standard PC packages and computerized reservations systems. - Proficient in handling general clerical and administrative tasks. - Be flexible, will have great attention to detail. - Possess the ability to work independently. - Excellent command in English, both in oral and written - Be extremely knowledgeable regarding the company services, standards & products. - Be commercially and financially astute. - Provide exceptional customer service and unforgettable experience. To be a part of this eclectic yet elegant hotel collective, apply now and being a new journey with us.

The Roxy Bar and Club - London recruits! What are you going to do: The role is for promoters to make other students aware of our student nights drive traffic to the site and sell tickets which you will be entitled to a generous share of (minimum 50%) in terms of commission There is no fixed salary as you will be compensated exclusively with commission on ticket sales. Key details • You will be able to sell tickets and invite students down to come and enjoy a great night. • The promoter can sell tickets to anyone over the age of 18 and does not only need to be students. • The promoter will be given a link to the sales page for the event which they will promote and sell tickets, each ticket sold via the link given to the promoter will be tracked and the promoter will be given their share of the ticket sale. • You will be given a handful of content which they can share and use to help you promote the event. What we offer: • free entry to all events • free drinks tokens based on tickets sold • You will earn from a commission based on the tickets you sell What we ask: • No minimum education required • - outgoing - conversational - innovative - fast learner - hard worker - vibrant - ambitious - great English speaker • no prior experience needed • The promoter would need to be outgoing, energetic a warm personality and a great salesperson that loves to party. - outgoing • The role is for students which attend or know other students which attend universities based in London

Hotel Receptionist The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regard to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

We are hiring Direct Sales & Marketing Representatives in your area, to work on behalf of some of the largest charitable organisations across the UK. Are you confident, self motivated and keen to earn a stable income whilst making the world a better place? If you have experience in field sales or have worked a role with transferable skills, then you could be the perfect candidate for this role. This role involves directly representing some charities from all over the UK to gain long term donors and spreading brand awareness. Your Day to Day Duties: - Approach people at high traffic sites, such as busy train stations and shopping centres. - Represent well known charities, whilst delivering information in a clear, engaging and inspiring way to secure new long term donors. - Work towards daily and weekly fundraising targets whilst emphasising passion, integrity, and respect in every interaction. - Attend regular training and team meetings to stay informed and updated on our charity partners and develop yourself as a fundraiser. What were looking for - The ability to passionately communicate the mission and impact of our partner charities whilst being enthusiastic. - Comfort working outdoors in varied environments, with a positive attitude to achieving collective goals. - Ability to work closely with team members. - Experience in fundraising or sales is preferred but not essential; full training will be provided to the right candidate. - A willingness to contribute to an inclusive, diverse workplace in line with our core values. Benefits - Competitive hourly wage: £13.85-£17 an hour depending on experience - Uncapped bonus commission scheme - Living Wage Employer: Guaranteed fair pay for all - Extensive training and development: Full training in fundraising, communication, and the charity sector - Career Growth: Opportunities for advancement within the company, and beyond - Travel expenses outside of zones 1-6 covered by the company. - Rail Card - Team Nights / Team Activities - Access to work and networking events - Access to mental health support and EAP scheme.

pizza chef is required for Zia Lucia we currently have 11 sites and are looking for experienced pizza chefs to come and join us. Current roles are available at our aldgate site part -time hours available

Black Bear Burger is a serious contender for London’s best burger! Our mantra of ‘simple done well’ has won us many loyal customers and a big buzz online. It’s important to us for you to know we’re serious about burgers so all trial shifts get a burger and chips so you can taste what we're all about. About you -looking for full time (around 40h/wk)- -Full availability- -Previous experience as a grill Chef or CDP- -Looking to join somewhere you can be proud of working- -Ability to work in a fast paced, high volume operation- About the role -Opening/closing shifts- -Grill section / fry section- -Fulfilment of all mis en place for service- -Maintaining cleanliness of your section and the wider kitchen- -Paid monthly- -£12.50/hr We’re growing too, with two new sites planned this year, and we’re looking to bring on board some great new people to grow with us. If this sounds like something that excites you get in touch!!

About us Maison Gigi is a French family bakery that serves pâtisserie, artisan coffee, breakfast and lunch. Freshly baked every day in-house. Maison Gigi brings tarts and regional sweet and savoury specialities from France. It's an open-kitchen concept and this family-run business. Part of Maison Gigi's operations include in-office catering and the transport of food from the production site to the offices. Responsibilities: - Assisting with basic food preparation - Cleaning and sanitising all equipment, tableware and utensils - Setting up buffet & food areas in a safe and orderly manner - Maintain a clean and safe work environment. - Perform inventory checks. - Follow Food Safety and Health & Safety protocols. - Being fully knowledgeable about allergens and their handling. - Transporting food from the kitchen to the office in a safe and responsible manner. As part of the team, you will undertake various activities and represent Maison Gigi in the offices being catered, a well-spoken English as well as knowledge of the products and allergens is essential. The required skills for this position are: - Good standard of personal hygiene - Ability to work under pressure - Ability to respect deadlines - Team player - Good customer skills - Commitment to attendance at work - Commitment to working in a Food Safe, Allergen Safe, Health & - Safety focused environment The regular working hours for this position are Monday to Friday 6am to 3:30pm or equivalent, changes to the schedule can be made depending on events & holiday calendar.

pizza chef is required for Zia Lucia we currently have 11 sites and are looking for experienced pizza chefs to come and join us. Current roles are available at our Islington Holloway rd full -time hours available

We are an energetic company with restaurants in USA ,Italy and now reopening our site in London . We are keen on our high-quality food and great efficient and friendly service. At "Pulia" we are currently looking for an eager and skilled Waiter/Waitress, to join our passionate and friendly team on a permanent basis to start immediately. Overseen by our Managers our ideal candidate would be to have previous experience in a busy and fast paced environment. Your experience working in a fast-paced environment will be put to the test at your trial/interview stage. We expect for you to be flexible with availability, working any 5 days a week between Monday - Sunday. We also expect you to take full ownership in your role. We can offer a very competitive Salary and Bonuses as well as giving constant training and career development so apply today to hear more.

Job Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!