About Heard
Heard is a new smashed burger concept from two Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After years in fine dining, Jordan brings chef-level skill, bold flavour, and premium ingredients to smash burgers - served fast and without compromise. Following a year touring the UK’s biggest events, Heard has landed in Borough with its first restaurant, pairing signature burgers and beef salt fries with low-intervention wines and local craft beers. Heard is on a mission to redefine fast-casual dining.
Role Overview
As Assistant manager, you’ll be the right hand of the general manager- leading the team, ensuring exceptional guest experiences, and driving performance across service, operations and financials. You’ll set the tone for energy, quality, and culture every shift, working closely with central teams to bring the Heard vision to life.
Key Responsibilities
Lead the team to consistently deliver high-energy, high-quality service with speed, warmth, and precision.
Build, coach and retain a high-performing team who embody Heard’s values.
Own daily briefings and ensure everyone is aligned on service standards, product knowledge, and goals.
Create a welcoming, professional environment where guests and staff feel genuinely cared for.
Collaborate with the culinary, ops and marketing teams to improve performance, guest experience, and site-level execution.
What You’ll Bring
Proven experience
Excellent leadership and coaching skills - you know how to get the best out of a team.
Strong proven understanding of hospitality operations - confident with P&L, stock, scheduling, and compliance.
Calm under pressure, solutions-focused, and obsessed with delivering great
What We Offer
£40,000 - 45,000 per annum including service charge (DOE)
5.6 weeks paid holiday (inclusive of public holidays)
Free meals during shifts
Staff discounts and socials
Direct involvement in shaping one of London’s most exciting food brands
Ongoing training and internal progression opportunities
Why Work With Us
Career Progression - Clear pathways and internal promotion opportunities
Competitive Compensation - Competitive pay and transparent tronc
Work-Life Balance - Respectful rota planning and fair scheduling
Development Opportunities - Ongoing learning and leadership exposure
Inclusive Culture - Diverse, welcoming, and people-first environment
Multi-Brand Hospitality Group & Experiential F&B Operator • 51-250 Employees
Hiring on JOB TODAY since May, 2025
Culinary Collective is building standout food & drink brands partnered with Michelin chefs & top mixologists. From restaurants to festivals, we deliver vibrant experiences through Food & Beverage concepts like Heard, Pyro, Flock, Opa ++
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