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To attract quality candidates, a job role description should be clear, detailed, and engaging. Here’s how to structure it effectively: 1. Job Title • Use a concise and specific title (e.g., “Senior Data Analyst” instead of “Data Guru”). • Avoid jargon or internal titles unfamiliar to outsiders. 2. About the Company • Include a brief description of your company, its mission, culture, and values. • Highlight unique selling points, such as innovation, employee development, or social impact. 3. Role Summary • Clearly outline the purpose of the role and its importance within the organization. • Example: “As a Marketing Manager, you will lead our strategy to enhance brand awareness and drive customer engagement across global markets.” 4. Key Responsibilities • List 5-7 specific, action-oriented tasks. • Example: “Develop and execute data-driven marketing campaigns,” instead of “Work on marketing.” 5. Required Skills and Qualifications • Specify technical and soft skills, educational background, and experience levels (e.g., “3+ years of experience in project management”). • Indicate which qualifications are required and which are preferred. 6. What You’ll Bring • Highlight qualities you seek, like problem-solving skills, adaptability, or teamwork. • Be realistic to ensure candidates can meet expectations. 7. What We Offer • Detail perks like competitive salary, benefits, flexible work arrangements, career growth opportunities, or an inclusive work culture. 8. Application Process • Explain the next steps, such as submitting a portfolio, completing an assessment, or interview stages. • Include a clear deadline and contact information. Example Description Position: Digital Marketing Specialist About Us: At [Company Name], we’re redefining [industry/field]. Our mission is to [core mission statement], and we value innovation, collaboration, and growth. The Role: We’re seeking a creative and results-driven Digital Marketing Specialist to craft impactful campaigns that drive engagement and growth. Key Responsibilities: • Develop and implement marketing strategies across platforms (e.g., social media, email, PPC). • Analyze campaign performance and provide actionable insights. • Collaborate with the design team to create compelling content. Qualifications: • Bachelor’s degree in Marketing, Communications, or a related field. • 2+ years of digital marketing experience. • Strong understanding of analytics tools like Google Analytics. What We Offer: • Competitive salary and benefits. • Opportunities for career growth. • Hybrid work environment with flexible hours. A clear and structured description like this attracts motivated, qualified candidates who resonate with your company’s vision.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Position Statement A degree in Marketing, Business or Commerce or a relevant field of work, or an equivalent combination of education and proven work-related experience. Pogressive work experience in a Hotel Marketing role with proven marketing executional experience and the ability to lead the segment. The ability to demonstrate well rounded knowledge of all aspects of marketing, including digital, social media, content development and PR. Due the nature of the role you will need to demonstrate the below technical competencies: Expertise in this field The ability to not only monitor but to create content and publish to our social media channels. Experience with social media management software tools. Competent in using Email/CRM systems. Experience in using Content Management Systems (CMS) ideally WordPress. Technical competence in using Adobe Creative Suite: In-Design & Photoshop Digital marketing platforms i.e., Google Analytics The Marketing and Social Media Consulting Manager will be responsible for enabling our hotels to reach adequate online presence and visibility levels to drive online channel performance, direct bookings as well as introducing new commercial opportunities (e.g., hotel level advertising in new distribution channels).

We’re looking for a dynamic and creative Chief Marketing Officer (CMO) to join The London Network and help us elevate our brand. The London Network hosts exclusive networking events for tech entrepreneurs, professionals, and investors, creating a space for meaningful connections and opportunities. Key Achievements: • 1,000+ attendees • Participants from 30+ cities • Hosted 50+ events If you’re passionate about digital marketing, social media, and content creation, this is your chance to drive the growth of a fast-growing community. Responsibilities: • Social Media Strategy: Develop and execute a content strategy for Instagram, LinkedIn, Facebook, and TikTok to grow our online presence. • Email Marketing: Plan and deliver impactful email campaigns to engage with our network and attract new members. • SEO: Optimize content and web presence to improve search engine rankings and drive organic traffic. • Digital Marketing: Oversee paid campaigns across platforms like Google Ads and social media to maximize ROI. • Photography & Videography: Create high-quality photos and videos for social media posts, reels, and promotional materials. • Content Creation: Design and post engaging content tailored to each platform to drive engagement and build brand loyalty. • Analytics: Track performance metrics across social media, SEO, and digital campaigns to optimize strategies. • Community Engagement: Actively engage with followers, respond to comments, and foster a sense of community online. Requirements: • Bachelor’s degree in Digital Marketing or a related field (preferred). • Proven experience in social media management and growth. • Strong knowledge of SEO strategies and tools. • Proficiency in email marketing tools (e.g., Mailchimp, HubSpot). • Experience in creating and managing digital advertising campaigns (Google Ads, Meta Ads, etc.). • Proficiency in photography and videography, including editing tools (e.g., CapCut, Adobe Premiere). • Creative mindset with a strong sense of branding and storytelling. • Analytical skills to interpret data and optimize campaigns. • Ability to work independently and bring fresh, innovative ideas. Pay: This role offers the opportunity to become a co-founder of The London Network, a startup where you will receive shares; details to be discussed.

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.