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The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.
We are a well-established business within Camden Market stocking over 120 different teas and infusions. We are looking for fun and engaging members to join our team. We have a large selection of products and it is important that team members are knowledgeable about the products and are able to engage in a friendly and informative way with the customer. Our main goal is to encourage customers to purchase tea and accessories from either our shop or online. We do this by creating a friendly and interesting atmosphere. You are there to educate the customer by listening to their requirements explaining what is on offer and then seeing if you can fulfil their requests. We are very highly rated across all platforms and it is very important for us to keep and grow this reputation of friendliness, politeness and being engaging. On Google we are rated with a perfect 5*s, Camden Tea Bar is also listed in Tripadvisors TOP 10% of cafes in the world and we want to keep it that way! What is expected? At least 2 years of retail or hospitality focused work Have a good grasp of our range of over 100 teas. Make teas, coffees and other drinks for customers. Treat the customer as you would like to be treated. Provide the customer with knowledge and advice about the teas. Attitude should be approachable and friendly. Punctual, Polite, Presentable Actively engaging customers, every customer should be greeted as you would like to be greeted when entering a shop. Make sure shop is clean, shelves dusted, floor swept, wood polished etc. Record all sales, monetary value and stock sold. The shop and all equipment should be left at the end of the day as you would like to arrive to it in the morning.
Job Description – Lead Generator Support Location: London & Remote (UK-wide outreach) Job Type: Commission-based About Us Taliani Digital is a growing digital marketing and sales support agency, specialising in lead generation, online visibility, and growth solutions for SMEs. We work with innovative businesses across multiple industries, including payment solutions, fintech, hospitality, and professional services. We are expanding our team and seeking motivated Lead Generators to support our payment solutions division. This role is ideal for individuals who are energetic, persuasive, and eager to develop a career in sales and digital marketing. Key Responsibilities • Identify and contact potential businesses that could benefit from modern payment machine solutions., • Generate and qualify leads., • Maintain a pipeline of prospects., • Arrange appointments and demonstrations for the sales team., • Build relationships with business owners and decision-makers in retail, hospitality, and service sectors., • Stay up to date with industry trends and competitor offerings in payment solutions. Requirements • Previous experience in lead generation, telesales, field sales, or customer service (preferred but not essential)., • Strong communication and interpersonal skills., • Good background in Mathematics with the ability to understand and explain costs and savings., • Self-motivated, target-driven, and results-oriented., • Comfortable using digital tools, Microsoft Office/Google Workspace., • Ability to work independently as well as part of a team. What We Offer • Competitive commission-based structure with uncapped earning potential., • Flexible working hours with remote and hybrid options., • Training and ongoing support in sales, digital marketing, and fintech., • Clear progression opportunities into sales executive or account manager roles., • The chance to be part of an ambitious and supportive team. How to Apply If you are enthusiastic, ambitious, and ready to grow with us, please submit your CV along with a short cover letter.