Customer Service jobs in NorwichCreate job alerts

Client Liaison Executive (CLE) Location: Office-based, NorwichWorking Hours: Monday to Friday, Full-TimeReporting to: Management Team Overview We are recruiting a Client Liaison Executive (CLE) to join our growing team. This is a newly created role to support the next phase of development within the business, following the progression of an existing team member into a managerial position. The CLE will act as a key point of contact between clients, listers, and online portals, responding to enquiries and ensuring a smooth, positive client experience from the first point of contact onward. This role will start office-based and will develop to include face-to-face client meetings, with the potential to support video content and in-person engagement as the role evolves. Key Responsibilities • Managing incoming enquiries from online portals and responding promptly by phone, • Acting as the main interface between listers and the portal, ensuring information is accurately passed on, • Making outbound and inbound calls to prospective clients, • Building rapport quickly, asking the right questions, and understanding client needs, • Providing a friendly, conversational and professional first impression of the business, • Supporting listers by qualifying enquiries (this is not a listing role), • Confident, friendly and engaging telephone manner, • Strong communication skills with the ability to build relationships naturally, • Chatty, bubbly personality with a genuine interest in people, • Comfortable making a high volume of calls and speaking with new clients daily, • Happy to work in a support role that contributes to wider business success, • Must hold a full UK driving licence and have access to own vehicle, • This role would suit someone at an early to mid-career stage, looking to develop a client-facing career in a professional services environment, • Full training and support will be provided

Be a strong team player, working collaboratively with the immediate and wider teams to support service delivery, share knowledge and help meet team and service targets.

ACA/ACCA Accounts Manager job in Norwich - Diverse Client Portfolio & Unlimited Progression A progressive and well-established firm of Chartered Accountants is seeking a talented Accounts Manager to join their Norwich office. This is a rare opportunity to work with a dynamic team that values integrity, excellence, and professional growth. You’ll manage a varied portfolio of clients-including sole traders, partnerships, and limited companies-while collaborating closely with senior colleagues and Partners. The role offers exposure to a wide range of assignments, from annual accounts and corporation tax computations to ad-hoc forecasting and management accounts. What Makes This Role Stand Out • Diverse Workload: No two days are the same-engage in compliance, advisory, and strategic planning across sectors., • Client-Facing Impact: Act as the main point of contact for clients, building trusted relationships and delivering tailored solutions., • Team Leadership: Mentor junior staff, review work, and contribute to a collaborative, high-performing environment., • Unlimited Progression: Join a firm that actively supports your professional development and offers clear pathways to senior leadership., • ACA or ACCA qualified with at least 3 years’ experience in a senior accounts role within practice, • Strong technical knowledge of UK accounting standards, • Confident communicator with a client-first mindset, • Experience mentoring and reviewing junior staff, • Proactive, commercially aware, and comfortable working independently or in a team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4739901

Eleven Eleven Recruitment are seeking an experienced Telehandler operator for a site in Norwich, Norfolk.\n\nJob role: Telehandler Operator \nStart Date: Thursday 16th April \nSite: Norwich \nRate: £20.00 - £21.00ph \n\nMinimum Requirements:\n- CPCS / NPORS \n- PPE \n- Experience on site - Minimum 4 years operating \n\nRate:\n- £20 - £21 per hour\n- 9 hours paid per day \n\nAbout the role:\n- Operating a Telehandler on a Residential site \n\nTo apply for the role please call us on (phone number removed) or apply online to (url removed)

Job Title: Telehandler\n Job Type: Temporary\n Location: Norwich\n Rate of pay: Paye £15, Umbrella £20, CIS £20. Overtime if applicable\n\nAre you a Telehandler looking for work?\n\nARC are currently looking for a Telehandler.\n\nFor this position, you must have the following:\n\n• CPCS \n • Slinger Qualification\n • FTW Medical\n\nThis temporary work for a Telehandler is for an ongoing duration, on a residential site in Norwich. \n\nThe type of work for a telehandler will be assisting the trades with movement of materials alongside offloading deliveries and keeping site clean and tidy. \n\nYou must have previous proven experience in working as a telehandler operator on a residential site. \n\nBENEFITS OF WORKING FOR ARC\n\nWorking with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region’s leading companies.\nIn a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.\nPaid annual leave pro-rata for PAYE (inclusive of statutory holiday)\nWeekly pay – with a 1 hour pay resolution guarantee.\nPension contribution (after 3 months continuous service).\nOn-going assignments\nFree access to our Health Assured scheme for you and your family.\nAccess to Free online training.\n\n Please contact our Recruitment specialists if you are available for this position\n\nARC GROUP\n\nA focus on recruitment, a passion for people

Role: Mandarin-Speaking Client Support Specialist\n\nLocation: Remote/Norfolk \n\nSalary: DOE\n\nWe're supporting a growing business that works with major retail clients, now looking for a Mandarin-speaking Client Support Specialist.\n\nThis is a varied, client-facing role where you'll manage queries, solve problems, and work with data to deliver tailored solutions. You'll often handle unique requests, requiring initiative and strong judgement, while collaborating with internal teams to resolve complex issues. There is also opportunity to gain exposure to areas such as store layouts and planning.\n\nKey Responsibilities:\n\nSupport and manage client queries with professionalism \nBuild strong client relationships \nAnalyse data (primarily in Excel) to support decision-making \nWork cross-functionally to resolve issues Requirements:\n\nFluent Mandarin and English \nExperience in a customer-facing role \nStrong Excel and data handling skills \nProactive, organised, and able to prioritise effectively Desirable:\n\nRetail sector experience \nExposure to floor planning or tools such as AutoCAD, Revit, or SQL This is a great opportunity to work with high-profile clients while developing new technical skills in a supportive environment. \n\nIf you're interested please reach out to Fintan at TEC Partners

Account Management Lead \n£45,000 - £65,000 + Bonus \n Full-time | Office-based\n Hours: 7:30am - 4:30pm\n\nA long-established, third-generation manufacturing business is entering a major growth cycle and is looking for a high-impact Sales Manager to elevate performance, drive sales tempo, and unlock further growth across a high-value contractor base. \n\nThe Opportunity\n\nYou'll take ownership of a fast-paced account management function, leading two experienced Account Managers while also managing your own portfolio of contractor accounts. You'll set the daily rhythm on the sales floor — balancing personal delivery with driving team performance — ensuring consistent conversion, proactive follow-up, and structured pipeline management.\n\nKey Responsibilities\n\n• Lead, coach, and performance-manage two Account Managers, driving daily activity levels and conversion.\n • Maintain high call rates personally and across the team — setting pace and expectation.\n • Manage your own bank of accounts, delivering strong contact strategy, follow-up, and revenue outcomes.\n • Drive account growth through disciplined outreach, structured follow-up, and proactive pipeline management.\n • Run and own the performance dashboard — tracking KPIs, enquiry levels, targets, and follow-through.\n • Hold the team to account via regular 1:1s, performance reviews, and activity-quality monitoring.\n • Ensure tight pipeline visibility, forecasting accuracy, and strong responsiveness to inbound opportunities.\n • Provide insight-led reporting to the Head of Sales and contribute to continuous performance improvement.\n\nAbout You\n\nYou bring a sales-first mindset and naturally step into a leadership rhythm. You're energised by activity, thrive in a performance-led environment, and know how to turn warm contractor relationships into repeat revenue.\n\nWe're looking for someone who is:\n • High energy, proactive, and confident setting the pace for the team\n • Comfortable maintaining high call volumes and driving disciplined follow-up\n • A proven closer with strong conversion outcomes\n • Commercially sharp with strong instinct for buying behaviours\n • Structured, organised, and committed to keeping the pipeline tight\n • Strong at holding people accountable and driving consistent performance\n • Resilient, competitive, and growth-focused\n • Humble, hungry, smart — and motivated by scaling something meaningful\n\nWhat's on Offer\n\n• £45,000-£65,000 base salary + bonus \n • A warm, established contractor base with strong recurring potential\n • Opportunity to play a pivotal role in a scaling commercial operation

Call Centre – 4-Day Working Week\nOTE: £26,500 – £45,000 per annum\nFull Training Provided | Based in Hellesdon, Norwich\nEnjoy a 3-Day Weekend Every Week – Fridays, Saturdays & Sundays Off\n\nWe are currently seeking confident and enthusiastic individuals to join our clients team in a dynamic sales environment. Previous sales experience is not required; however, a professional telephone manner and some background in customer service would be advantageous.\n\nThis is an exciting opportunity to join a well-established organisation. The company is known for its commitment to customer satisfaction and supportive working culture.\n\nWhat We Offer:\nCompetitive On-Target Earnings of £26,500 – £45,000 per annum\nFour-day working week (Monday to Thursday)\nComprehensive, fully paid training\n\nKey Responsibilities:\n\n * Conducting outbound warm calls to customers who have already expressed interest\n\n * Handling enquiries, processing applications, and booking appointments\n\n * Building rapport and providing excellent customer service\n\n * Maintaining accurate records within the CRM system\n\n * Meeting performance targets and KPIs\n\nKey Skills and Attributes:\n\n * Excellent verbal and written communication skills\n\n * A confident and professional telephone manner\n\n * A positive, driven attitude with a willingness to learn\n\nOpportunities for progression may be available for individuals who consistently perform well and demonstrate leadership potential, although this role is primarily focused on delivering strong results in a sales and customer engagement capacity.\n\nIf you are looking for a role that offers a healthy work-life balance, strong earning potential, and a supportive environment, we encourage you to apply

Customer Service Administrator\n\nNorwich\n\nFrom £28k per annum dependent on experience\n\nStaffing Innovations are working with a successful and forward thinking engineering company in Norwich that is leading the way in its field. With significant expansion this is an exciting time to be joining the business.\n\nWe are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.\n\nKey Areas of Responsibility\n\n * Assisting the sales department with orders and queries.\n\n * Monitoring sales emails and distributing as required.\n\n * Obtaining price and availability from suppliers.\n\n * Set up new parts and prepare quotations for sales team.\n\n * Turn sales quotations into active sales orders.\n\n * Raise sales orders for field sales team's customers\n\n * Collating, analysing and reporting on sales information to the business as follows:\n\n * Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control & organisation.)\n\n * Liaising with couriers/brokers, researching rates, tracking orders globally, filing parcel enquiries and claims.\n\n * Maintaining stock levels and parts storage for retail, trade and workshop needs.\n\n * Placing orders, receiving/unpacking deliveries, liaising with suppliers, organisation of the parts storage area and stock taking.\n\n * Researching new product lines, locating alternative products & forecasting demand to maintain consistent supply of products.\n\nThe Successful Customer Service Assistant will have the following:\n\n· Ability to work within strict standards and procedures.\n\n· Ability to understand and follow instructions.\n\n· Good communications skills.\n\n· Ability and aptitude to learn. Flexible and adaptable.\n\n· Demonstrate a positive "can do" approach to work.\n\n· Ability to function well within a team environment.\n\n· Adhere to company Quality, Health, Safety policies.\n\n· Customer and Quality Focus.\n\nMonday to Friday\n\n40 hour week 8.30 to 5.00 with a ½ hour lunch break.\n\nThe company offers many benefits to its team:\n\n25 days holiday plus statutory days.\n\nAuto enrolled pension scheme at 3% company contribution – following probationary period.\n\n3 x Life insurance Cover – following probationary period.\n\nFree Tea & Coffee\n\nFree parking on site.\n\nIf this role is of interest, please send a full up to date CV to Claire @ Staffing Innovations

Customer Service Advisor - Norwich - £27,500\n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you!\n\nWhat's in it for you?\n\nPermanent role with full-time hours (39.5 hours per week)\nSalary - £27,363\nHoliday - Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more!\nFantastic progression and development opportunities within the organisation\nHybrid working arrangement after a comprehensive training period.Responsibilities will include:\n\nProviding support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and resolving queries, including delays and complaints.\nCollaborating with their team to resolve delivery issues and identify any stock discrepancies.\nAssisting the team leader with additional administrative tasks. \n\nWhat are we looking for?\n\nPrevious experience in a fast-paced customer service role, preferably within a call centre environment.\nPossess an empathetic and motivational attitude towards customers.\nAbility to work calmly under pressure and adapt to changing tasks with little notice.\nDemonstrated drive to deliver top-quality customer service through excellent listening skills.\nA team player with exceptional problem-solving abilities, attention to detail, and strong communication skills. \n\nHours\n\nThis position follows a 3-week rotating shift pattern:\n\n1.Monday - Friday, 8:30 am - 5 pm\n\n2.Monday - Saturday, 8:30 am - 5 pm with 1 day off during the week.\n\n3.Monday - Friday, 09:30 am - 6 pm\n\nJoin a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client.\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Hotel Manager – Norwich City Centre\nFull-Time | £32,000 – £35,000 | Immediate Start Available\n\nWe are currently recruiting for an experienced and hands-on Hotel Manager to oversee the day-to-day operations of a small hotel located in the heart of Norwich city centre.\n\nThis is a fantastic opportunity for someone who takes pride in delivering exceptional guest experiences while efficiently managing a small, close-knit team.\n\nThe Role\n\nAs Hotel Manager, you will be responsible for the smooth and efficient running of the hotel, ensuring high standards are maintained across all areas.\n\nKey responsibilities include:\n\n * Overseeing daily hotel operations, including front of house, housekeeping, and guest services\n\n * Delivering outstanding customer service and ensuring an excellent guest experience\n\n * Managing bookings, occupancy levels, and revenue performance\n\n * Leading, motivating, and supporting a small team\n\n * Handling guest queries, feedback, and resolving any issues promptly\n\n * Managing rotas, staffing levels, and recruitment where required\n\n * Ensuring health & safety and compliance standards are met\n\n * Monitoring budgets, costs, and general financial performance\n\n * Maintaining the overall presentation and standards of the hotel\n\nWhat We’re Looking For\n\n * Previous experience in a Hotel Manager or Assistant Manager role\n\n * Strong leadership and organisational skills\n\n * A hands-on approach with a proactive attitude\n\n * Excellent communication and customer service skills\n\n * Ability to work independently and manage multiple responsibilities\n\n * Good understanding of hotel systems, bookings, and operations\n\n * Financial awareness and ability to manage budgets\n\n * Flexible approach to working hours, including weekends\n\nWhat’s on Offer\n\n * Salary of £32,000 – £35,000 (dependent on experience)\n\n * Immediate start available following successful interview\n\n * Opportunity to take ownership of a well-located, independent hotel\n\n * Supportive working environment within a small team\n\nIf you are passionate about hospitality and ready to take the next step in your career, we would love to hear from you

We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment.This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.\nThe successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.\nKey Responsibilities\n * Manage day-to-day running of the call centre\n * Drive performance across lead generation and appointment setting\n * Recruit, onboard, and train new staff\n * Implement structure, processes, and accountability across the team\n * Monitor call quality, dial activity, and individual performance\n * Conduct 1-1s, coaching, and performance management\n * Handle underperformance and disciplinary processes\n * Support onboarding of new clients\n * Work with clients to build and manage their appointment diaries\n * Ensure campaigns are set up correctly and performing\n * Help expand postcode coverage and lead volume across campaign\n * Maintain strong communication between call centre and clients\n * Work with senior management to scale the operation\n * Maintain standards in line with compliance and company expectations\nKey Requirements\n * Previous experience managing a call centre or sales/lead generation team\n * Strong understanding of outbound lead generation environments\n * Proven ability to improve team performance\n * Experience recruiting and building teams\n * Confident managing staff and addressing performance issues\n * Able to manage both internal team performance and external client expectations\n * Hands-on management style\nIf you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply .\nSalary\n£35,000 basic\nOTE £50,000+ (uncapped commission structure) TBD on Interview

The Customer service adviser will communicate effectively with potential customers both in person and over the phone, in order to promote our company's products and services.They must use their knowledge and skills to generate highly qualified leads and provide further information on the products or

Work with a friendly team that values success and teamwork. Are you a great communicator with a passion for helping people? We're looking for motivated individuals to join our team as Call Centre Agents, on a part time basis, where you'll provide support and help generate sales leads. Ideal for thos

The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing

Eleven Eleven Recruitment are seeking an experienced Telehandler operator for a site in Norwich, Norfolk. Job role: Telehandler Operator Start Date: Thursday 16th April Site: Norwich Rate: £20.00 - £21.00ph Minimum Requirements: • CPCS / NPORS, • PPE, • Experience on site - Minimum 4 years operating Rate: • £20 - £21 per hour, • 9 hours paid per day About the role: • Operating a Telehandler on a Residential site To apply for the role please call us on 01603 515454 or apply online to AMRT1_UKTJ ...

£13.45 - £14.45 per hour | 20 hour contract | Night shifts | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, youll work together as a retail team to make sure we maintain our high standards day after day, night after night. From taking responsibility for the cleanliness of the store, to making sure its well-stocked for our customers. This isnt just stacking shelves. This is feeding families. Youll also reap the rewards of your hard work putting a shift in so that the store is ready before the doors even open. In return, well give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl. Were proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career. • Precisely unpack deliveries through the night...

They’re now looking for an Account Manager in Norwich, to join the team in a broad, client-facing role. The Role This is a generalist position where you’ll sit at the centre of client relationships and internal delivery, working across a mix of brand, creative and digital projects. You&r

Client Manager / Accounts Manager. Client Manager / Accounts Manager. You will be responsible for managing a diverse portfolio of clients, delivering high-quality accounting and tax services, and building strong, lasting client relationships.

We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Norwich Click & Collect branch and help customers get excited about our products.Private health care and sick pay cover.Maternity and paternity packages.You'll work a five-day week on a set r

You'll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed. Proven Team Leader experience (essential). Join our fast-paced Contact Centre as a hands-on Team Leader.

Customer service experience (travel, hospitality, or service-related experience preferred). This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Travel Customer Service Representative (Remote

The role offers a salary of £32,000 - £35,000, an immediate start, and a supportive working environment within an independent hotel.

A creative studio is looking for a motivated Mid Level Account Manager to support and build strong relationships with a variety of clients. You will manage projects from inception to delivery, working closely with designers and creatives.

A leading hotel group in Norwich is seeking a Hotel Duty Manager to lead a high-performing team at the Premier Inn.

Job Title: Part-Time Passenger Assistant. Working as part of a friendly team. Apply now and be part of a team that truly makes an impact.

Join our team at Norwich East (Broadlands / A47) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. Hotel Duty Manager – Norwich East (Broadlands / A47) Premier Inn. Lead ou

Hotel Duty Manager - Norwich East (Broadlands / A47) Premier Inn. Join our team at Norwich East (Broadlands / A47) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. Come and be

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes. To have a natural empathy with our M&S brand and values, including service behaviours.

Broadland Housing Association Ltd is seeking a proactive Customer Service Advisor based in Norwich.

Conducting outbound warm calls to customers who have already expressed interest.

Café & Visitor Services Assistant - Casual.Are you passionate about exceptional service and creating memorable experiences?.At Taverham Mill, our 100-acre site boasts some spectacular views making us one of the most picturesque Norfolk nature reserves.With four lakes and situated by an old weir and

Halfords is seeking a full-time Customer Service Advisor in Norwich.You will handle customer job bookings and discuss technical concerns, providing excellent service while managing challenging situations.The role includes a competitive salary of £29,080.Additional benefits include annual leave, dis

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge.This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.You’ll be a brand ambassador, making great food and drink r

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.You’ll be a brand ambassador, making great food and

A local hospitality establishment in Norwich is seeking a Team Member to deliver exceptional customer service with a friendly demeanor. As a Team Member, you will engage with customers, participate in training, and work collaboratively within a team. If you are passionate about service and eager to

Maintain strong communication between call centre and clients. Previous experience managing a call centre or sales/lead generation team. If you want a hands‑on role rather than something purely administrative, where you can take real ownership of performance, hiring, and growth, this is a fantasti

We are looking for an experienced and proactive Customer Service Advisor to join our team on a contracted basis. The role is fundamental to providing an excellent service to our residents and be the first point of contact on our service line. Strong team player, working collaboratively with immediat

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas.While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confide

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. As the customer is at the heart of everything we do, you will be constantly looking

Dutch speaking Customer Service Representative.

We are Travel Chapter, the holiday home people, on a mission to showcase great places to stay across the UK. As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox.

Our client is looking for a CPCS telehandler, with additional IPAF and MEWP qualifications, for their site in Great Yarmouth.

Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If so, Helion Research has the perfect opportunity for you! We are looking for enthusiastic and reliable mystery shoppers to join our network in Great Britain. Join Heli

Call Centre Manager This is an exciting new role Office-based with parking £35,000K salary with an OTE £60,000K + (uncapped commission structure) Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off. Role Overview This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients. Key Responsibilities Manage day-to-day running of the call centre Drive performance across lead generation and appointment setting Recruit, onboard, and train new staff Implement structure, processes, and accountability across the team Monitor call quality, dial activity, and individual performance Conduct 1-1s, coaching, and performance management Handle underperformance and disciplinary processes Support on-boarding of new clients Help expand postcode coverage and lead volume across campaigns Work with senior management to scale the operation Key Requirements Previous experience managing a call centre or sales/lead generation team Strong understanding of outbound lead generation environments Proven ability to improve team performance Experience recruiting and building teams Confident managing staff and addressing performance issues Able to manage both internal team performance and external client expectations Business Overview Expanding operation with plans for international growth This is an exciting new role where you can really make a difference and drive the business forward! Please email Louise your CV and I look forward to hearing from you

Apprenticeship Liaison Officer 37 hours per week, 52 weeks per year £25,255 - £27,373 per annum As an Apprenticeship Liaison Officer, you’ll step into a crucial role within an efficient and friendly department where your work will have a massive impact on the apprentice’s and employer experience. Our dedicated office team provide advice, guidance and support to a wide range of customers including apprentices, employers, academic staff, and other external stakeholders. Additionally, you’ll lead on the apprenticeship sign up process with responsibility for ensuring apprentices and employers receive the highest quality service from pre sign up through to enrolment. Experience in managing a customer portfolio and engaging employers in the apprenticeship journey is preferred, and training on all apprenticeship courses we offer will be provided. To view the full Job Description and Person Specification for the role and to apply please click the 'apply' button. Closing date: Thursday 21 May 2026 at Midnight As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

Regional Relief Sales Consultant - Norfolk Simon Acres Recruitment are looking for a personable, driven, and positive Regional Relief Sales Consultant for a well-established, highly successful, and growing Furniture retailer . The Regional Relief Sales Consultant is responsible for providing cover as/when needed in the client’s Dereham, Norwich, North Walsham, and Lowestoft branches. In this role your focus will be delivering exceptional customer service, sales advice, and creating an informed, honest, professional sales experience for our client's customers, both face to face and over the telephone. Valid UK driving license required Package: • Starting Salary: £23,690 - £26,780 Basic (DOE) + £45-50k OTE • Working Hours: 5 days per week (Mon-Sat 9am to 5:30pm, Sun 10am to 4pm) Hours may differ slightly depending on store • 45p per mile allowance for travel to stores that are not the candidate's base store Job specification; ● Maintain and develop both new and existing customers through excellent customer care and ethical sales methods ● Achieve your performance KPI's ● Provide outstanding customer service at all times, resolving all customer queries quickly and efficiently, managing situations to result in successful conclusions ● Being able to handle telesales calls in between the store's footfall ● Being able to adapt to new technology to help enhance customer experience ● Work flexibly and as part of the team, ensuring stock is replenished and displayed to the required standard ● Carry out daily cash handling routines ● Adhering to data protection policies at all times ● Changing POS and updating pricing changes within the store ● Ensuring the store is clean and presentable at all times The successful candidate will: ● Have excellent communication and interpersonal skills ● Have a positive and enthusiastic attitude ● Be smart and presentable at all times ● Have the drive to hit KPIs & targets ● Be able to listen to a customer's needs and match to an appropriate product ● Have experience of active sales with a proven track record Required Experience; Minimum of 1 year's retail sales experience Advantage - Furniture sales experience Perks; Holiday: 30 days & your Birthday as day off Extras: On-site Free parking, Staff & Family Discounts Simon Acres Recruitment are acting as the employment agency in relation to this vacancy

Only serious applicants apply Assessment date 29/04/2026 Start Date: May 2026 • Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis., • To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user), • Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software., • Receive and record telephone calls from a range of personnel including hospital staff;, • other Health Service professionals and other Emergency Services., • Where rota’s or staffing levels require it, carry out duties within the “out of hours” control, either call handling or dispatching received calls., • This requirement like all duties is subject to the post holder having had appropriate training., • Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Complete the clinical triage process for each emergency call received, to the fullest extent possible, to allow all emergencies to be marked with an appropriate priority., • This is the means of ensuring that patients receive a response intended to reach them in a timely manner for their condition, whilst also indicating the right type of resource that should be allocated., • Utilise Computer Aided Dispatch, clinical triage software and Information Communication Technology (ICT), including; telephony, data, email, and fax, to achieve effective communication with clients and EOC/operational staff. Ensure ICT systems are used appropriately, and report systems failures to the Call Handler Team Leader/Duty EOC Officer. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the EOC in maintaining business continuity. June 2010 V2.1 10., • To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate., • To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy., • To take charge of an incoming call; managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times, • Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations