People & Performance Manager
hace 4 días
Norwich
Are you a people leader who thrives on building professional, high-performing teams? Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling? If you've answered yes, we want to hear from you. ABOUT THE ROLE Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They're at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager. This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You'll report directly to the Managing Director and work across the entire business—from head office through to multiple warehouse locations—ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you'll be present on-site and available for cross-site management as needed. KEY RESPONSIBILITIES Recruitment & Onboarding • Manage end-to-end recruitment—drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit, • Develop and maintain role profiles and organisational charts as the business expands, • Lead appraisal and performance review processes to drive growth, accountability, and improvement, • Support managers in setting clear objectives and addressing underperformance promptly and professionally, • Coordinate salary reviews, ensuring fairness and market competitiveness, • Maintain accurate employee records, contracts, and documentation, • Develop and update people-related policies to ensure compliance and consistency, • Develop accurate accountability charts and ensure team activity reflects current roles, • Identify and implement improvements in people processes and record keeping, • Help maintain a professional, performance-driven culture built on fairness, respect, and accountability Experience & Skills • Proven people management or operational role experience covering recruitment, performance management, and compliance, • Commercial awareness and confidence balancing fairness with business needs, • Strong communication and interpersonal skills with authority to influence at all levels, • Experience handling sensitive staff issues and driving performance improvement, • Professional, balanced, and pragmatic with calm, confident approach to challenging situations, • Trusted and discreet with confidential information, • Structured and disciplined, but flexible and willing to 'get stuck in', • Fair-minded and commercially aware, focused on continuous improvement, • CIPD Level 5+ or related HR qualification, • Competitive salary depending on experience, • On-site base within Norfolk with flexibility to visit multiple locations, • A hands-on role with genuine strategic influence over people and culture, • Opportunity to shape people processes as the business scales through acquisition and organic growth Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They're at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale. HOW TO APPLY This role is being handled confidentially by Emma @ Select Recruitment. If you're interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence. Further information about the role and our client will be provided to shortlisted candidates. Contact Emma at Select Recruitment