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TECHNICAL SERVICES TECHNOLOGIST - FMCG South of Norwich, with some home working flexibility Competitive basic, including bonus + range of benefits THE COMPANY Our client is a highly successful 100+ year European food group, producing market-leading ingredients sold across Grocery Retail, Foodservice and to Food Manufacturers. As a family business, they’ve grown into a global leader through continuous investment in agriculture, innovation, and a passion for delivering great-tasting products. Recognised as a Great Place to Work™, this purpose-driven organisation is built on strong values, sustainability, and care — for people, the planet, and the food we enjoy. This is an exciting opportunity to join a company where tradition meets innovation, and where your contribution can truly make a difference. As part of their continued investment for growth in the UK market, they are now looking to appoint a Technical Services Technologist reporting to the Technical Services Manager, who has the potential to grow and develop within the company. THE POSITION Reporting to the Technical Services Manager, as Specifications & Technical Assistant your role has a major influence on the smooth running of the department. As part of the technical team, you will be responsible for the end-to-end process of instigating and managing through the technical product specifications for major customers in B2B food manufacturing and leading grocery multiple retailers, covering such day-to-day tasks as: • Completing customer specifications using their various online systems and Word / Excel documents, • Managing timeframes and deadlines both internally and with customers, • Organising and housekeeping of all relevant documentation and systems, • Contributing to HACCP plan admin and BRC certifications This is a pivotal role within the company, requiring a confidence to work independently and as part of a team, customer facing and liaising with internal colleagues in the UK, France and Spain. ABOUT YOU Ideally educated to degree level, you have previously been in a technical specifications role, within a food manufacturing company, where you have developed a good understanding in all aspects of managing technical product specifications through for major customers. With a minimum of 1 year’s experience in a Technical or Quality Compliance function including product specification development, you are looking to step up your career with a new challenge within the exciting and progressive category of food ingredients. Your experience to date could have been gained in a food manufacturing, raw materials or technical food consultancy company at Technical Assistant/Technologist or Quality Compliance Assistant or a similar level role. You are familiar with various processes, systems and legal requirements specific to the role, including a working knowledge of HACCP and BRC. You are an outgoing, friendly ‘people’ person who really enjoys working as part of a small team. You are professional, adaptive to change and new ideas, proactive and work to high standards with strong personal integrity and values. Above all, you have the drive and determination to deliver in this important role, and to progress into a more senior role in the future. Can you bring passion and dynamism to this innovative business? Do you have what it takes to be the ultimate organiser and driver of all things technical, to provide an unrivalled level of service for your customers and colleagues? If this sounds like the opportunity you’ve been waiting for, please forward your CV, quoting reference number MS/2804 together with details of your current benefits package to or call Mark Smith on 07747 847214 for a confidential discussion. Applications closing date 6th May 2026.

Job Title: Assistant Site Manager Location: Norwich, NR6 (Initial Assignment) Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as an Assistant Site Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? At Persimmon, we don't just build homes — we build careers. When you join us as an Assistant Site Manager, you'll benefit from: • Competitive salary, • Company Car or Car Allowance, • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction, • Life Cover & Contributory Pension, • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more, • Committed to diversi...

PA to Executive Resources Director Agile Hybrid Homeworking, office base in Norwich Full time, 37 hours a week, Monday – Friday Starting Salary at £36,255 per annum 12-month Contract About the role As our PA to the Executive Resources Director, you’ll be at the centre of a dynamic directorate providing confidential, high‑level administrative support and keeping everything running smoothly day-to-day. You’ll be the first line of communication for a wide network of senior leaders and external partners, helping to nurture strong relationships across the organisation and beyond. The role involves: • Assisting in developing and maintaining good relationships and being the first line of communication for the Executive Resources Director, and the many varied contacts including Directors and Senior Managers of the wider Association and external organisations., • Responsibility for organising and providing administrative support to our Group Audit and Risk Committee, Broadland Meridian Board and Funding Task and Finish Group., • Maintaining directorate plans and liaising with/supporting Heads of Service within the Resources and Business Services directorate to ensure key deliverables are achieved., • Playing an active role in project work within Resource and Business Services directorate and supporting the Executive Resources Director where appropriate., • Supporting our customer complaints process as appropriate/necessary by arranging panel meetings and producing detailed information packs. Liaise with colleagues, directorate, residents, Board Members and external organisations in line with policies and procedures., • Support the Head of Risk, Assurance and Data Analytics with the Subject Access Request process. About You The successful candidate will have excellent organisation and communication skills and be delivery focused. They will also maintain the highest levels of professionalism, integrity and confidentiality given the contacts and information they will have access to. Prior experience as a PA is not essential but desired. The ideal candidate will have knowledge of Microsoft Office applications, hold a driving licence and have access to their own vehicle as travel may be required throughout Norfolk. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day., • Generous contributory pension scheme., • Access to an Employee Assistance Programme to support you when you need it., • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks., • Utilities allowance to support hybrid home workers., • Lots of training opportunities. Closing date: Midnight on 22 April 2026

Job Title: Assistant Town Planner Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Location: Norwich, NR7 (Initial Assignment) Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Assistant Town Planner and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as Assistant Town Planner, you'll benefit from: • Competitive salary, • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction, • Life Cover & Contributory Pension, • Health Care, • Bonus, • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more The purpose of the role is to carry out planning and development appraisals, prepare and submit planning and other related applications within the residential sector for both immediate and strategic sites. What you'll do as Assistant Town Planner • Assist in producing site assessments, detailed examination of planning histories, policy analysis, interpretation and consideration of material considerations, and new site appraisals for immediate and strategic sites in a timely manner to meet required deadlines to maintain the relationship with the Land team and protect the interests of the company. xrnqpay, • Assist with preparation and project managing different types of planning applications from Outline/Full and Reserved Matters to the discharge of planning conditions accurately so that the Region can maintain new sites to develop, • Liaise and brief internal layout designers, external consultants and officers at local planning authorities prior, during and post submission in order to develop strong working relationships, • Organise supporting information and attend required stakeholder/public consultation events with professionalism at all times to build confidence with the general public, • Formulating planning strategies to promote medium and long term development sites through the plan-making process under the guidance of the Planning Manager to continue a pipeline of new sites for the region, • Previous experience working in the private or public sector in the field of development management / planning policy, • Degree / Masters Planning Degree with an RTPI accreditation and a rounded knowledge of town planning, • Ability to adapt to change and to work accurately and efficiently under pressure, • Excellent verbal communication skills, • Full UK driving licence

Hotel Manager – Norwich City Centre Full-Time | £32,000 – £35,000 | Immediate Start Available We are currently recruiting for an experienced and hands-on Hotel Manager to oversee the day-to-day operations of a small hotel located in the heart of Norwich city centre. This is a fantastic opportunity for someone who takes pride in delivering exceptional guest experiences while efficiently managing a small, close-knit team. The Role As Hotel Manager, you will be responsible for the smooth and efficient running of the hotel, ensuring high standards are maintained across all areas. Key responsibilities include: * Overseeing daily hotel operations, including front of house, housekeeping, and guest services * Delivering outstanding customer service and ensuring an excellent guest experience * Managing bookings, occupancy levels, and revenue performance * Leading, motivating, and supporting a small team * Handling guest queries, feedback, and resolving any issues promptly * Managing rotas, staffing levels, and recruitment where required * Ensuring health & safety and compliance standards are met * Monitoring budgets, costs, and general financial performance * Maintaining the overall presentation and standards of the hotel What We’re Looking For * Previous experience in a Hotel Manager or Assistant Manager role * Strong leadership and organisational skills ...

Salary: Starting Salary at £36,255 per annumShift Hours: Temporary PA to Executive Resources Director Agile Hybrid Homeworking, office base in Norwich Full time, 37 hours a week, Monday – Friday Starting Salary at £36,255 per annum 12-month Contract About the role As our PA to the Executive Resources Director, you’ll be at the centre of a dynamic directorate providing confidential, high‑level administrative support and keeping everything running smoothly day-to-day. You’ll be the first line of communication for a wide network of senior leaders and external partners, helping to nurture strong relationships across the organisation and beyond. The role involves: • Assisting in developing and maintaining good relationships and being the first line of communication for the Executive Resources Director, and the many varied contacts including Directors and Senior Managers of the wider Association and external organisations., • Responsibility for organising and providing administrative support to our Group Audit and Risk Committee, Broadland Meridian Board and Funding Task and Finish Group., • Maintaining directorate plans and liaising with/supporting Heads of Service within the Resources and Business Services directorate to ensure key deliverables are achieved., • Playing an active role in project work within Resource and Business Services directorate and supporting the Executive Resources Director where appropriate., • Supporting our customer complaints process as appropriate/necessary by arranging panel meetings and producing detailed information packs. Liaise with colleagues, directorate, residents, Board Members and external organisations in line with policies and procedures., • Support the Head of Risk, Assurance and Data Analytics with the Subject Access Request process. About You The successful candidate will have excellent organisation and communication skills and be delivery focused. They will also maintain the highest levels of professionalism, integrity and confidentiality given the contacts and information they will have access to. Prior experience as a PA is not essential but desired. The ideal candidate will have knowledge of Microsoft Office applications, hold a driving licence and have access to their own vehicle as travel may be required throughout Norfolk. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day., • Generous contributory pension scheme., • Access to an Employee Assistance Programme to support you when you need it., • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks., • Utilities allowance to support hybrid home workers., • Lots of training opportunities. Please be advised, if we receive sufficient amount of applications the job advert may close before its end date. Closing date: Midnight on 22 April 2026

Youll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, youll help to recruit, hire and retain a diverse and talented store team, youll coach you. As Assistant Store Manager, your focus is on motivating your team and giving each customer a meanin

A leading wholesaler is seeking a part-time team member to deliver excellent customer service in a dynamic environment. You will be responsible for ensuring customers have what they need quickly and efficiently, assisting with deliveries, and keeping shelves full.

A leading retail company in the UK is seeking a Customer Service Assistant to join their team. The role involves providing excellent customer service, stocking shelves, and processing payments in a fast-paced retail environment. You will play a key role in maintaining store operations and ensuring c

A retail chain in Norwich seeks a Customer Service Assistant for a dynamic role in providing excellent service in a fast-paced environment.

A leading retail company in Long Stratton is looking for a Customer Service Assistant to enhance customer satisfaction and store operations.This role involves engaging with customers, maintaining store appearance, and effectively managing various tasks.Ideal candidates should have strong communicati

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Able to maintain high standards of appearance and uniform standards. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitm

A well-known grocery chain in Norwich seeks enthusiastic team members with a can-do attitude to provide excellent customer service.As part of a dynamic team, you will assist customers, keep shelves stocked, and ensure fast service.Applicants should be passionate about delivering great service and wi

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco.

We’re looking for a motivated and driven Assistant Store Manager to join our team in Norwich. In this role, you’ll work closely with the Store Manager to support the day-to-day running of the store, lead the team on the shop floor, and help create an outstanding experience for every customer who

A well-known UK supermarket is seeking a Food Services Assistant for its Norwich location. The role involves preparing and displaying food items, maintaining hygiene standards, and providing outstanding customer service. Candidates should thrive in a fast-paced environment and demonstrate flexibilit

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities b

A facilities management company based in Norwich is seeking a dedicated Maintenance Assistant to support engineers with various compliance inspections, repairs, and customer engagement. The ideal candidate will have building maintenance experience, effective communication skills, and a willingness t

As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. You understand the retail world and can combine your passion for technology with a results-driven approach. With opportunities for

A retail store in Norwich is seeking a motivated Assistant Store Manager to support day-to-day operations. You will work closely with the Store Manager to drive performance, lead the team, and deliver exceptional customer service.

Job Title: Administration Assistant Location: Norwich Salary: 25-30k Role Overview My client are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy. The successful candidate will report to the Administration Manager and partake is all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes. Key Responsibilities Key responsibilities for the role will include, but not be limited to the following: • Contact new customers registering via our website and guide them through the onboarding process. • Clearly explain the benefits and process of our products over the phone, responding confidently to queries. • Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail. • Liaise with external legal representatives to coordinate contract reviews and finalisation. • Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience.• Provide ongoing customer support throughout their journey, including post-completion follow-up. • Schedule installation works, site surveys, inspections, and ongoing monitoring visits, ensuring effective diary coordination and communication between clients and operational teams. • Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries. • Provide general administrative support across the business to ensure smooth day-to-day operations. Skills & Experience Essential • Demonstrable experience in an administrative support role, providing comprehensive assistance to senior staff and wider teams. Experience managing diaries, coordinating meetings, preparing documentation, maintaining records, and ensuring smooth day-today office operations. • Strong customer service background, with experience handling enquiries via phone, email, and in person. Confident in managing expectations, resolving queries efficiently, and dealing professionally with challenging or sensitive situations while maintaining a positive client experience. • Excellent written and verbal communication skills, with proven ability to draft high-quality correspondence, reports, meeting minutes, and client communications with accuracy and attention to detail. • Experience supporting a busy office environment, including prioritising workloads, meeting deadlines, organising travel and events, processing invoices, and maintaining filing systems (both electronic and paper-based). • Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new systems quickly. Experience using databases, CRM systems, or document management systems to maintain accurate records. • Comfortable working in a fast-paced, hands-on environment, demonstrating flexibility and initiative to support changing priorities and business needs. Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

Apprentice Stores Person – Redpack Packaging Machinery are looking for an Apprentice Stores Person to join their team on a full-time, permanent basis in Norwich, Norfolk, offering a hands-on development role supporting the Stores Department with the receipt, storage, issue, and dispatch of goods and materials. Company benefits include: Competitive Salary:£15,392 - £24,454 per annum (depending on age), with overtime paid at 1.5x after standard hours Holiday: 25 days annual leave per annum, plus bank holidays Pension: Contributory pension scheme (5% employee / 4% employer) Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff events and team-building activities. About the role: As an Apprentice Stores Person, you will support the day-to-day activities of the Stores Department, assisting with the receipt, storage, issue, and dispatch of goods and materials. This is a development role, providing full on-the-job training and learning opportunities in stock control, materials handling, and stores processes, with the aim of building the skills and knowledge required for progression within the department. The role includes working 37 hours per week, including college attendance, and offers structured training under the guidance of experienced colleagues Main duties and responsibilities: Assist with receiving deliveries, checking goods, and reporting discrepancies Support storage, organisation, and labelling of stock in the correct locations Issue parts and materials to production and other departments as required Support packing, labelling, and preparation of goods for dispatch Record stock movements accurately and assist with stock checks and cycle counts Follow health & safety procedures and maintain good housekeeping standards Undertake training in stock control systems, materials handling, and equipment use (e.g. pallet trucks and forklifts) About you: As an Apprentice Stores Person, you will be enthusiastic, reliable, and eager to learn, with a positive attitude and willingness to take on new challenges. You will have good organisational skills, attention to detail, and the ability to work well as part of a team. Good communication skills and a proactive approach are essential, along with a commitment to personal development and progression. Basic IT skills and an interest in stock control, warehousing, or supply chain management would be advantageous, but not essential. About Redpack Packaging Machinery: Redpack Packaging Machinery design and supply machinery solutions, supporting customers through installation, maintenance, and ongoing service. With a strong focus on quality, innovation, and customer support, they provide reliable engineering solutions across a range of industries. Please note: Candidates must be authorised to work in the UK. If you’re ready to move forward in your career as our Apprentice Stores Person, please apply by submitting an up-to-date CV. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Additional keywords: Apprentice Stores Person, Warehouse Apprentice, Stores Assistant, Stock Control Apprentice, Warehouse Operative, Supply Chain Apprentice, Logistics Apprentice, Goods In, Dispatch. Apprenticeships, Apprenticeship. This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application

Post(s): Fundraising Assistant x2 Contract: Permanent Hours: Part-Time, 17.5 hours Salary: £24,962.70 FTE per annum Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY + Hybrid Working About Us Norfolk Wildlife Trust is the oldest Wildlife Trust in the country and Norfolk’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places. About you and The Role We are seeking a motivated and highly organised Fundraising Assistant to join our successful and dynamic Fundraising Team. The Fundraising Assistant will be based in Bewick House in the Development and Partnerships Directorate. As Fundraising Assistant, you will report to, and work closely with, the Grants and Philanthropy Manager, under the overall leadership of the and Director of Development and Partnerships. You will also work with the Senior Philanthropy Officer, Corporate Partnerships Manager, Supporter Development Manager, Corporate Fundraising Officer, Grants Officer, Fundraising Officer (Claims) and Fundraising Officer (Legacies). You will be joining the Norfolk Wildlife Trust Fundraising team – a supportive, innovative and welcoming team, responsible for Individual Giving, Major Donors, Grants and Trusts, Legacies, Community Fundraising as well as Corporate Supporters. This team is tasked with providing, maintaining and growing the income of the Trust. We have a particularly exciting and challenging period ahead as the Trust in it its centenary year and seeks to source funding for its ambitious strategy “A Wilder Norfolk for All”. With responsibility for the administration of the efforts of the Fundraising Team, you will work closely with colleagues in Nature Conservation, Nature Recovery, the Visitor Centres and PR and Comms, and Engagement. You will play a pivotal role in the efficient operation of NWT’s fundraising systems and effective recording of the Team’s communications and income details on the Trust’s CRM system. Norfolk Wildlife Trust prides itself in having excellent reputation for managing its relationships with donors, sponsors, funders and potential funders sensitively always. You will play an important role in assisting with the stewardship of our supporters by coordinating our regular contact strategy with donors and provide administrative support to the Director of Development and Partnerships, Grants and Philanthropy Manager and Senior Philanthropy Officer. Working closely with other fundraising officers, you will make a direct contribution to the work of the team through supporting the Fundraising officers deliver supporter stewardship events, co-ordinating collection boxes, on-line giving schemes and small-scale community giving. You will be responsible for drafting and co-ordinating communications acknowledging supporter donations and Donations in Memory. Being at the front-line of communication you will maintain a positive, pleasant and ‘can-do’ attitude in dealings with all those inside and outside the organisation. You will have demonstrable administrative and customer-facing experience. Norfolk Wildlife Trust owns and manages a diverse range of sites across Norfolk including the Trust’s 60 nature reserves, four visitor centres and operates from its head office at Bewick House in Norwich. The trust has more than 41,000 members, 160 employees (including our valued seasonal staff) as well as 450 volunteers working across the organisation. We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible. The hours of work will be 17.5 hours. We operate a hybrid system where the Fundraising Team works at least 3 days a week in the Bewick House Office (with all the Team present on Wednesdays). You may be expected to work occasional evenings and weekends for which reasonable time off in lieu will be granted. We will consider full time applicants for this role. The closing date for receipt of applications is midnight on Sunday 19th April 2026. Applications received after that date will not be considered. Interviews are likely to take place during w/c 27th April 2026, at Bewick House, 22 Thorpe Road, Norwich, NR1 1RY. We regret that we are unable to reply to all applicants due to the quantity of correspondence. We will only contact you if you have been selected for an interview. If you have not heard again from us by 27th April 2026 you should assume your application has not been successful on this occasion. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equality, Diversity and Inclusion We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible. No agencies please