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Join Our Busy Bees Family – Start Your Career in Early Years Today! Apply today to join us on our June, September or October learning cohorts. Are you passionate about working with children and ready to begin a rewarding career in the Early Years sector? At Busy Bees, the UK’s leading nursery group, we’re looking for enthusiastic, caring individuals to join us as Early Years Apprentices. Whether you’re taking your first step into childcare or looking to grow your skills, this is your chance to learn, develop, and make a real difference every day. Why Choose a Busy Bees Apprenticeship? As an Apprentice, you will: • Work alongside experienced, inspiring Early Years professionals, • Receive dedicated support and mentoring throughout your qualification, • Take part in bespoke Learning & Development courses, • Be regularly visited by your Development Coach for feedback and guidance Why Busy Bees? At Busy Bees, we’re proud to be the UK’s leading nursery group, with nearly 400 nurseries nationwide and more around the world. Our mission is simple: to give every child the very best start in life. We’ve also been recognised for our positive workplace culture, and we’re committed to making sure every team member feels valued, supported, and listened to. You’ll also experience: • Our award-winning Bee Curious curriculum - designed to spark imagination, confidence, and a love of learning in every child., • A workplace culture where every team member feels valued and supported, • Opportunities to get involved in our charity partnership with BBC Children in Need Busy Bees Benefits We offer a fantastic range of benefits, including: • Competitive salary, • Ongoing training and career progression, • Access to our Hive benefits and wellbeing platform - with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off — our gift to you!, • 50% childcare discount, • Enhanced family leave and return-to-work bonus, • Menopause support through Peppy, • Financial guidance through Salary Finance, • Employee Assistance Programme & Mental Health First Aiders, • Cycle to Work scheme, • Workplace pension with Cushon As an apprentice, you will: • Help plan and deliver exciting, age-appropriate activities following the EYFS framework, • Support the team to provide high-quality childcare and positive learning experiences for all children, • Build strong, supportive relationships with children, parents, and colleagues, • Ensure children’s individual needs are understood and met, • Contribute to the safeguarding of all children, • Work proactively toward completing your apprenticeship provided by Busy Bees Education and Training within the expected timeframe To apply, you must: • Be passionate about childcare and motivated to start a career in Early Years, • To meet funding eligibility, you must have been a resident in the UK for at least the 3 consecutive years, • Be able to provide evidence of Maths and English achievements (GCSE Maths and English grade 3/D or above or Level 2 Functional Skills) Desirable Criteria (not essential) • A Level 2 Early Years Practitioner qualification Start your future in Early Years with a team that truly believes in you. Apply now and begin your Busy Bees journey! Applications will be reviewed as they are received, and interviews will take place on a rolling basis. We reserve the right to close this vacancy early if a suitable candidate is found.

AI Development Specialist Ipswich (Hybrid) Up to £75,000 + Bonus Company Imagine a large, well-established professional services firm that is genuinely trying to modernise the way it works. Not with hype or buzzwords, but by building practical tools that actually help people. They have been experimenting with AI inside the Microsoft ecosystem and they are now readAy to take things to the next level. They want to turn small wins into proper, reliable, secure capabilities that people across the business can depend on. The culture is collaborative, supportive and forward looking, and they have a strong track record of treating people well and giving them the space to grow. The Role This is a hands-on AI Technical Lead role. It is about building real solutions, not sitting miles away from the work. You would take ideas from early tests and turn them into working, production-ready features. That includes integrating Microsoft 365 Copilot into everyday workflows, connecting systems through APIs, building small services and automations, and working out how AI can be used safely in a professional environment that relies heavily on confidentiality and accuracy. You would be working across IT, product, knowledge, data, development, security and compliance, and while you have support from all these areas, you are the person who drives the delivery. You shape the approach, build the first versions, set the patterns and help others follow them. It is a player coach role where you guide through doing, rather than sitting back and directing. Because of the nature of the organisation, secure engineering matters. Access controls, audit trails, safe integration patterns and sensible guardrails for AI features are all part of day-to-day thinking. You do not need to be an expert in every system the business uses, but you do need to feel comfortable building in an enterprise setting and explaining technical decisions clearly to non-technical people. What’s In It For You You get to be at the centre of how a major professional organisation adopts AI in a real and meaningful way. You get variety, impact and the freedom to build things that genuinely make a difference. You are not expected to rebuild entire systems. You are there to help the business take smart steps forward, ship improvements quickly and let people feel the benefit of modern tools rather than just hearing about them. You also get a supportive culture, a modern flexible working setup and a place where your work directly improves how hundreds of professionals operate. If you enjoy building real solutions, joining the dots between systems, applying secure engineering habits and turning ideas into something people actually use, this role gives you the chance to make a noticeable impact every single week. Career Growth This is the type of role that can shape the next stage of your career. You are coming in at a moment when the business is defining what AI looks like for the entire organisation, which means you have room to influence strategy through the work you deliver. As the AI capability grows, you will naturally become the go to person for patterns, standards and technical direction. There is the chance to step into broader leadership, guide future engineers, help build an internal AI environment and become a trusted voice on how modern technology evolves inside a large professional setting.

Deichmann Shoes have an exciting opportunity to join our growing business – working as a Cover Store Manager, supporting our store in Norwich, and other stores in the surrounding area. For this particular role the stores you will cover & support include; Norwich, Bury St Edmunds, Great Yarnmouth, Ipswich and additional stores considered to be within a reasonable commuting distance. Working as a Cover Store Manager for Deichmann, you will be offered a competitive salary of £30,500 per annum. This is a full time, permanent position and you therefore must be fully flexible to work across the week. *The training for this role will take place in either our Northampton Store and our Stratford store, in London. Ideal candidate: Our Cover Managers are our fast track, high potential managerial talent! After initial training, Cover Managers build their understanding of how Deichmann stores operate, by providing managerial cover across a cluster of stores. You must therefore be able to travel within a defined geographical area. On completion of training, Cover Managers are in an ideal position to be promoted to Store Manager. Our ideal Cover Managers will therefore have previous experience at supervisor / management level, within a retail setting or similar, and be keen to progress their career in store management. Key activities: • Motivate and coach the team to deliver excellent customer service., • Lead by example in promoting and upselling products., • Drafting rotas, in line with payroll budgets., • Stock management., • Analysis of sales figures & reports., • Ensure all company standards are implemented and maintained i.e., merchandising, administration., • Working to targets and hitting company KPI’s., • Assisting with the recruitment and development of the team. Personal characteristics: • A hands-on leader, with experience in retail or a related industry sector, • A positive & flexible approach with a can-do attitude., • The ability to work under pressure, in a demanding, fast paced environment., • The confidence and ability to motivate, coach and inspire the team., • Strong communication skills., • Methodical & organised with a structured approach to work., • Strong numeracy skills. *Candidates with a full UK driving licence are preferred - due to the travel involved At Deichmann we can offer you the opportunity to develop and progress your career within a fast paced, growing company, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team. If you would like to join the team at Deichmann UK as our Cover Store Manager and you meet the job requirements, please click apply.

Employment Job Coach and Sessional Lecturer MINT 0.5FTE, 18.5 hours per week, 52 weeks per year £27,994 - £29,856 per annum pro rata (£13,997 - £14,928 actual per annum) Are you passionate about supporting individuals to achieve their employment goals? Do you want to make a real difference by helping people develop skills, confidence, and independence in the workplace? MINT is seeking an enthusiastic and dedicated Employment Job Coach with an opportunity of working as a Sessional Lecturer to join our longstanding team. This is an exciting opportunity to work within an inclusive learning environment, supporting young people and adults with additional needs and/or disabilities, or those facing significant barriers to work, to access and sustain meaningful employment. We are also expanding our delivery of Work Skills, Employability Skills and Pre-employment projects. This role will contribute to the development and delivery of these sessions. What you’ll do: • Deliver 1:1 tailored job coaching to meet individual needs., • Provide workplace support and guidance to promote success., • Build strong relationships with employers and learners., • Promote independence and inclusion in employment settings., • Monitor progress and celebrate success stories., • Deliver Works Skills, Employability Skills and Pre-employment workshops and group sessions., • Opportunity to gain sessional teaching experience as part of the role (paid at an additional sessional hourly rate), • Work across multiple sites: Norwich, Easton & Paston, and travel to employers’ places of business., • Occasional unsociable hours may be required to meet learner and employer needs. What we’re looking for: • A proactive, empathetic individual with excellent communication skills., • Experience in employment support or working with individuals with additional needs and/or disabilities (desirable but not essential)., • TSI (Systematic Instruction Training) would be beneficial, but if you don’t have this, this could be offered in the future., • Ability to work flexibly and collaboratively as part of a dynamic team and supportive team. Why join us? • Make a positive impact every day., • Be part of a supportive and passionate team., • Opportunities for professional development, including sessional lecturing, specialist training and skills development., • Opportunity to gain a nationally recognised teaching qualification. To apply please click the 'apply' button. Closing date: Monday 4 May 2026 at Midnight Interviews will be held on Friday 15 May 2026 As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

Repairs Manager \n Hybrid Homeworking with office base in Norwich \n Full time, 37 hours a week, Monday – Friday \n Salary £50,614 (including car allowance) \n Permanent Contract \n \n About the role \n We have an exciting opportunity for a Repairs Manager to join our Norwich Team. This role is pivotal in ensuring that repairs are delivered safely, efficiently, and to a high standard. You will manage a team of Operatives delivering responsive and empty homes works throughout our properties. You will act as operational lead for providing an excellent repair service, resolving issues quickly and maintain strong visibility across communities, homes and local teams. \n Some of the main responsibilities of the role will include: \n\n • Taking ownership for providing and delivering an efficient and timely repairs service in your area (including empty homes) as well as supporting other teams, including but not limited to customer enquiries / satisfaction, quality assurance, efficient working and swift resolution of issues.\n, • To carry out managerial duties and monitor operative performance and efficiency as well as supporting with H&S and Compliance matters i.e. carrying out inspections, risk assessments and toolbox talk.\n \n About You \n The successful candidate will have experience of managing trade operatives with an excellent ability to influence and support line reports and the ability to communicate both verbally and written at all levels. A relevant qualification is advantageous. This individual will be proactive and have the ability to use their own initiative. \n You will be a champion of digital improvement with a strong digital competency. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required. \n All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. \n \n About Us \n Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. \n We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU) \n We offer staff many great benefits such as: \n\n • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.\n, • Contribution towards car insurance, up to £500\n, • Generous contributory pension scheme.\n, • Access to an Employee Assistance Programme to support you when you need it.\n, • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.\n, • Utilities allowance to support hybrid home workers.\n, • Additional earning opportunities through call out.\n, • Lots of training opportunities.\n

An exciting opportunity has arisen for an experienced Service Charges & Rents Manager to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: £49,680 Per Annum The Service Charge & Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rents Manager will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service Duties: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency. Monitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly. Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to Residents Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with ...

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth.

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety • Lead and promote a proactive safety culture with zero tolerance for non-compliance, • Carry out regular safety walks and ensure risk assessments are reviewed and updated, • Investigate incidents and near misses promptly and thoroughly, • Lead and manage a team of circa 30 direct reports, • Drive high levels of attendance, engagement, and performance, • Manage absence, holidays, and performance in line with HR policies, • Ensure all team members are fully inducted, trained, and supported, • Coach, develop, and mentor team members, identifying opportunities for growth, • Embed a ‘Built in Quality' culture across all production cells, • Reduce quality losses through root-cause problem solving (e.g. 5 Whys), • Maintain and improve SOPs and standard work, • Ensure production targets are clearly communicated and understood, • Drive OEE improvement and capacity utilisation, • Ensure accurate and timely shift reporting, • Drive waste reduction and cost improvement using Lean methodologies, • Manage overtime and worked hours within agreed CPU targets Essential • Proven leadership experience (5+ years) within a manufacturing environment, • Strong knowledge of Lean manufacturing and OEE, • IOSH General Certificate, • Leadership qualification (Level 3 or equivalent), • GCSE English (Grade C or above), • Strong people management, coaching, and communication skills, • Leadership qualification Level 4 or above, • IOSH for Managers, • Practical experience delivering improvement projects, • Competitive Salary, • 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice, • Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement, • Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources, • Heavily discounted group discount scheme on all products, • Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understanding Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. xrnqpay We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

We believe in giving you more time to do the things you love outside of work Job Title: Deputy Headteacher Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: Orchard Manor, Near Kings Lynn, Downham Market, PE34 3HT Hours: 40 per week | Monday to Friday Salary: Up to £57,000 per annum (depending on experience, not pro rata) Contract: Permanent | 52 Weeks Start: May 2026 UK applicants only no sponsorship available About the Role As Deputy Headteacher, you will play a pivotal role in shaping and delivering a high-quality, inclusive education that reflects both organisational values and regulatory standards. Working in close partnership with the Principal, you will help define the schools ethos, strategic direction and culture of excellence, ensuring every pupil is supported to thrive academically, socially and emotionally. This is a leadership role requiring vision, integrity and a deep commitment to transforming lives through outstanding education. Key Responsibilities • Provide strategic leadership in the design, implementation, and continuous improvement of the curriculum, teaching, and personal development provision, • Drive high standards of pupil achievement through rigorous monitoring, evaluation, and improvement of teaching and learning, • Lead, coach, and develop staff, fostering a culture of excellence, accountability, and professional growth, • Play a key role in shaping, delivering, and evaluating the School Development Plan, ensuring sustained school improvement, • Build and maintain effective partnerships with families, multi-disciplinary teams, and external stakeholders to support pupil success, • Support the Headteacher in strategic leadership, including school self-evaluation, resource and budget management, and operational effectiveness, • Act as Deputy Designated Safeguarding Lead, ensuring a strong culture of safeguarding and pupil wellbeing across the school Essential: • UK Qualified Teacher Status (QTS) or equivalent, • Educated to Degree Level, • A successful track record of senior leadership in a school setting, • In-depth understanding of curriculum development and quality assurance in education, • Experience supporting children and young people with autism, learning difficulties and/or complex needs, • A commitment to inclusive, person-centred education Orchard Manor School, part of Options Autism, is a brand-new specialist school opening near Kings Lynn in Downham Market. The school will cater for up to 72 pupils aged 5 to 16 with a variety of complex needs, including Autism Spectrum Condition (ASC). Orchard Manor is an independent specialist school where the curriculum is thoughtfully designed around the specific needs of autistic learners and those with related needs. Education is supported by a fully integrated on-site clinical team, ensuring a holistic, person-centred approach to learning and wellbeing. At Orchard Manor, we are committed to creating a nurturing, inclusive environment where every pupil is supported to achieve their full potential. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a Great Place to Work for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference.We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. • Life Assurance, • Pension scheme with options to increase contributions, • Your Wellbeing Matters mental health support and physical health checks, • Flexible Benefits Platform (Vista), including:, • Health, wellbeing and insurance benefits, • Hundreds of UK and international discounts, • Cycle to Work Scheme & Electric Car Purchase Scheme, • Critical illness cover Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. xrnqpay All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Are you passionate about helping people thrive in work? Do you have the skills to support individuals to sustain employment and progress in their roles? We’re looking for an In-Work Support Adviser to join our team and make a meaningful impact on the Restart Programme. In this role, you’ll work closely with participants who have moved into employment, providing tailored support to help them overcome barriers, retain work, and progress in their careers. You’ll use coaching techniques, local networks and best practice approaches to deliver a high-quality, person-centred service. The role involves managing a busy caseload and providing tailored coaching to support wellbeing, mental health and any barriers to sustaining employment, while also drawing on local specialist services for additional support where needed. You’ll build strong relationships with partners, agencies and Jobcentre Plus, advocate for participants with employers to resolve workplace challenges, and support job search or interview preparation when required. You’ll also develop employer networks, co produce in work support plans, contribute to continuous improvement, validate placements and maintain accurate, compliant records throughout. We’re looking for someone who is supportive, organised and passionate about helping others succeed. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £26,500 - £29,858 p.a. (dependant on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days), • 2 Volunteer Days, • Company Pension Scheme - 5% Employee 5% Employer, • Health Insurance Allowance, • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance, • Annual Pay Review, • Enhanced Maternity/Adoption and Paternity Pay Arrangements, • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets, • Refer a Friend Scheme Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) . Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Norwhich Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 24 April 2026 Key Responsibilities Meet performance and compliance targets Manage an in‑work support caseload Coach participants to overcome work‑related barriers Use local specialist services when needed Work with employers, partners and Jobcentre Plus Support job search and interviews when required Develop employer relationships Create and deliver in‑work support plans Validate outcomes and support sustainable employment Maintain accurate participant records Follow company policies, safeguarding and data protection Work flexibly and commit to ongoing development Skills and Experience Essential Minimum of 5 GCSES at grade C or above (or equivalent qualification) including Maths and English Microsoft Office (Word, Outlook & Excel) – word processing, email, spreadsheets Experience of working with and training people with disabilities and other barriers Experience of working with Participants both on a one-to-one basis and in a group setting Desirable Educated to degree level or equivalent in a related subject NVQ Level 3 Advice & Guidance Qualification (or equivalent) Experience of caseload management Experience of working in a target driven environment and ability to self-motivate to achieve results Setting up learning opportunities including workshops and bespoke programs of work Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Advisor on a welfare to work contract or a publicly funded service

Coachbuilder Location: Norwich Pay: £20.12 p/h + overtime and enhancements. Up to £4,000 extra per annum. Hours: 39 hours per week Job Overview for the Coachbuilder We are currently recruiting for an experienced Coachbuilder to join a busy and well-established bus and coach engineering team in Norwich. This is a fantastic opportunity for a skilled individual with strong bus, coach, or automotive body repair experience to work on a modern fleet, carrying out high-quality structural and body repairs following accident damage and wear and tear. You will play a key role in ensuring all vehicles are returned to a safe, professional, and roadworthy condition. Key Responsibilities of the Coachbuilder Repair and restore buses following accident damage or wear, ensuring full safety and quality compliance Carry out structural repairs, bodywork, and panel replacement Inspect vehicles for faults, defects, and deterioration Complete maintenance and repair work to company and manufacturer standards Work closely with engineering and workshop teams to ensure efficient turnaround times Safely use tools, machinery, and equipment in line with procedures Ensure all work complies with health & safety and industry regulations Key Requirements of the Coachbuilder Proven experience as a Coachbuilder / Body Repair Technician (bus, coach, HGV, or automotive background considered) Strong ability to repair and rebuild vehicle bodies to a high standard Good understanding of materials, fabrication, and repair techniques Strong attention to detail and high-quality workmanship Ability to work independently and as part of a team Good communication and problem-solving skills Full UK driving licence preferred (not essential)If you are an experienced Coachbuilder or Body Repair Technician looking for your next opportunity in Norwich, we would love to hear from you

About the Role: We are seeking an experienced Head of Production to lead, manage, and optimise all manufacturing operations across our production facilities in a true make to order environment where customer service is critical to success. This is a pivotal leadership role with full accountability for ensuring products are manufactured safely, efficiently, on time, and to specification, while consistently meeting quality, cost, service, volume, objectives. Reporting into the Group Manufacturing & EHS Director, the Head of Production will be responsible for the end-to-end production process across the site, including extrusion, sealed unit manufacturing, fabrication, assembly, glazing, finishing, and dispatch handover. Key Responsibilities: Production & Operational Leadership Lead and oversee all production activities to achieve agreed targets for Safety, People, Quality, Volume and Cost Develop and deliver production plans aligned to sales forecasts, installation schedules, and business priorities. Ensure manufacturing processes are robust, repeatable, and capable of consistently meeting customer and regulatory requirements. Partner with the Continuous Improvement team to: Drive lean manufacturing initiatives, waste reduction, and process optimisation. Support the introduction of new products, materials, equipment, and technologies. Support development of and ensure adherence to Standard Work Quality, Safety & Compliance Champion a strong health, safety, and environmental culture, ensuring full compliance with legal requirements, company policies, and best practice. Ensure all products are manufactured to specification, quality standards, and relevant industry accreditations. Work closely with Quality teams to reduce defects, rework, and customer complaints. People Leadership Lead, coach, and develop production management teams to build capability, accountability, and engagement. Drive effective performance management, succession planning, and skills development across the production workforce. Drive adherence to standard work in support of our Lean Manufacturing approach & goals Foster a positive, inclusive, and high-performance culture aligned to company values. Cross-Functional Collaboration Collaborate closely with Lean, Supply Chain, Planning, Logistics, Engineering, Maintenance, and HR to ensure seamless end-to-end delivery. Support business change initiatives, growth projects, and operational transformation programmes. Build and maintain effective working relationships with Union representatives. Reporting & Governance Monitor and report on key production KPIs, including output, efficiency, scrap, downtime, safety, and labour performance. Ensure accurate reporting, documentation, and adherence to internal governance requirements. Performance Measures & Accountability Achievement of production output, efficiency, and cost targets Health & Safety performance and compliance Product quality and right-first-time manufacture Labour productivity and employee engagement Delivery against production plans and lead times What We’re Looking For: A relevant manufacturing or engineering qualification, or equivalent operational experience within a complex manufacturing environment. Strong knowledge of manufacturing operations, ideally within windows, doors, or building products Proven experience in production planning, labour optimisation, and capacity management Confident use of production KPIs, reporting tools, and ERP/MRP Strong IT skills, including Excel and production reporting systems Senior production leadership experience within a manufacturing environment Experience managing large, shift-based workforces who thrives on the Gemba and in developing people Demonstrated success in driving operational improvement and cultural change Experience working in unionised environments Based at manufacturing site(s), with regular onsite presence required Flexibility to support shift patterns and operational requirements Willingness to travel occasionally between sites or to suppliers Strong negotiation skills and a results-driven mindset Desirable: Degree or professional qualification in Manufacturing, Engineering, Operations, or Business Management Lean / Six Sigma or continuous improvement accreditation Experience of UKG Why Join Us? Highly Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Generous Car Allowance Private Healthcare Bonus Scheme Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Your new company We are supporting a well-established and valued client with an exciting new opportunity in their team. We have an opportunity to work for the property arm of a varied group of companies with an extensive portfolio of commercial property and development land throughout East Anglia. The Property team manages the day-to-day of the estates, including supporting ongoing development projects, estate and facilities management. The estate consists of commercial assets alongside brownfield and greenfield development sites, forming part of an active development programme. Your new role Reporting directly to the Group Head of Property, you will manage an in-house property team of 8 staff. Alongside leading, shaping and supporting the team, you will personally manage a portfolio of commercial properties and ensure the effective delivery of all estate management functions. This role is ideal for a proactive leader who can balance day-to-day operations with long-term strategic thinking. Your responsibilities will include: Team Leadership - 30% * Leading, supporting and coordinating the property team to deliver strategic objectives across the division * Acting as the first point of contact for operational queries and team guidance * Ensuring a high quality, consistent service across all estate management activities * Work with the SLT to shape and develop the team Estate Management - 70% You will deliver a full range of commercial property management duties, including: * Lease renewal and rent review negotiations * Managing and instructing external letting agents * Tenant liaison and relationship management * Service charge oversight (with support from FM and Finance colleagues) * Handling tenant applications, alterations and alienation requests * Property inspections, repairs, and dilapidations * Supporting credit control processes with the in-house team * Providing professional real estate advice and general practice surveying guidance * Contributing to development site activity as required * Maintain full statutory compliance across building systems and safety standards. * Conduct audits, inspections, and risk assessments. * Manage operational budgets and support long term maintenance and capital planning This is a varied role that combines leadership with hands-on professional practice, ideal for an experienced commercial property manager or general practice surveyor seeking broader responsibility within a successful privately owned group. What you'll need to succeed * RICS qualified * Strong background in commercial property management or general practice surveying * Experience in lease events, landlord & tenant matters, and service charge management * Ability to lead, coach and support a small operational team * Excellent communication and negotiation skills * A proactive, professional approach with the ability to work across a diverse estate What you'll get in return Salary up to £75,000 depending on experience Hours of Work: Monday to Friday, 9:00am-5:30pm, including a 1 hour unpaid break (37.5 hours per week)Holiday Entitlement: 31 days (including bank holidays) Vehicle included: Nissan Navara or similar This is a varied leadership role within a well established East Anglian property portfolio What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: £65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as requireExperience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders