Operations Executive & Team Manager
hace 1 día
Walsall
Reports to: CEO and Head Coach Direct reports: None Role type: Full-time Salary: 30-35k This is a hands-on role at the centre of the organisation keeping both the team environment and the wider club operations running smoothly. Birmingham Panthers is an ambitious, fast-growing sports franchise on a journey to become a leading name in women’s sport. We’re a small, entrepreneurial team where people take ownership, solve problems quickly and aren’t afraid to get stuck in. This is a true 50/50 role: • Operations Executive - helping build and run a professional, well-organised club environment, • Team Manager - ensuring players and staff are supported to perform at their best . It’s a varied role where no two days look the same from setting up the office and supporting staff, to managing logistics and solving issues on matchday. Key Responsibilities Operations & Club Delivery (c.50%) Office & Environment • Take ownership of creating an office environment that people enjoy working in, • Manage day-to-day office needs (supplies, setup, organisation, general upkeep) Operational Standards & Systems • Work with the Performance and Operations functions to deliver and monitor against NSL operating standards, • Help introduce simple, effective processes that improve how the club runs, • Manage the contact us inbox and training queries, • Support the move towards a more professional, structured operation Club Operations & Coordination • Support the CEO with day-to-day operational priorities and organisation, • Manage practical coordination of meetings, logistics and internal planning, • Liaise with suppliers and partners to ensure smooth delivery of services, • Support the Community Lead with administration of outreach programmes, • Distribution of Kit to NSL, Pathway players and staff Matchday Build-Up Support • Support the Events Manager with specific pre-matchday tasks, including the coordination, and execution of activities leading up to each matchday, • Manage group bookings to ensure customer requirements are met and payments are received at least 30 days prior to each match • Support in the distribution of tickets where required People & Onboarding • Support new starters (staff and players) with onboarding, IT setup, access, practical needs, • Help create a welcoming and well-organised environment from day one, • Monitor and maintain accurate, compliant employee HR, regulatory and EN required records and checks Monitor and maintain supplier compliance records • Support managers and HR through day-to-day ownership of employee related processes Team Management & Player Support (c.50%) Player Logistics & Welfare • Act as the main point of contact for player logistics and day-to-day needs, • Coordinate transport, accommodation and wider logistics, • Support new player inductions (housing, local setup, practical support), • Ensure all player HR and regulatory obligations are fulfilled by collecting and maintaining required documentation, including ID, visa codes, payroll forms, and mandatory training records Matchday & Travel Logistics • Coordinate logistics for home and away fixtures (travel, schedules, accommodation where required), • Support the Coaching team on a matchday, • Integral part of the team bench and facilitate pre and in match administration to officials. Kit & Equipment Management • Oversee kit allocation, preparation and availability, • Manage equipment inventory and storage Training & Team Environment • Attend selected training sessions to support delivery, • Support planning and administration of schedules and liaise with training venues and Univerisut Partner, • Build strong relationships with players, coaches and performance staff, • Support the Head Coach with operational needs around the team General “Make It Happen” Support • Take ownership of day-to-day challenges across the organisation, • Solve problems quickly and pragmatically, • Support wherever needed from organising spaces to last-minute logistics. Key Characteristics • Highly organised with strong attention to detail, • Practical, proactive and solutions-focused, • Comfortable working in a fast-moving, evolving environment, • Calm under pressure and able to adapt quickly, • Strong sense of ownership and accountability, • Personable and able to build trust across the organisation Experience & Background • Experience in operations, logistics, events or sport (preferred), • Experience working in team environments is beneficial, • Strong organisational and coordination skills, • Comfortable managing multiple priorities and stakeholders, • Full driving licence preferred