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Customer Account Manager West Midlands - Office-based Reports To - Sales Director Job Overview The Customer Account Manager is responsible for managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations. The role focuses on customer retention, service performance, and identifying opportunities for account growth within the haulage and logistics sector. Key Responsibilities Customer Relationship Management • Act as the primary point of contact for allocated internal and external customer accounts, • Build and maintain strong, long-term customer relationships, • Ensure customer requirements and service level agreements (SLAs) are fully understood and met, • Monitor daily and ongoing service performance for assigned accounts, • Liaise closely with transport planners, and operations teams to ensure smooth delivery, • Proactively identify and resolve potential service issues before they impact the customer, • Support contract renewals, pricing discussions, and service reviews, • Identify opportunities for additional services, increased volumes, or improved efficiencies, • Assist with onboarding new customers and implementing new contracts, • Maintain accurate account records, pricing, and customer documentation Administration & Reporting • Prepare regular customer performance reports and review meetings, • Maintain CRM systems and customer files accurately, • Ensure all customer communications and agreements are documented Skills & Experience Essential • Previous experience in customer account management, ideally within haulage, transport, or logistics, • Strong communication and relationship-building skills, • Ability to manage multiple accounts in a fast-paced environment, • Excellent problem-solving and organisational skills, • Knowledge of UK haulage operations and compliance, • Experience with service level agreements and contract management, • Commercial awareness and basic pricing knowledge Personal Attributes • Customer-focused with a proactive mindset, • Calm under pressure and solutions-oriented, • Professional, reliable, and detail-oriented, • Team player with the ability to work independently Working Hours Monday to Friday 8am – 4pm (with flexibility to support operational requirements)

Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams. The main objective of the role is to act as the primary point of contact for allocated customer accounts. • Monitor service performance and ensure SLAs and KPIs are consistently met, • Resolve queries, issues, and escalations in a timely and professional manner, • Liaise with transport planners and operations teams to ensure smooth delivery, • Support contract renewals, service reviews, and identify growth opportunities, • Managing key customer relationships,, • Monitoring service performance and maintaining accurate records., • Acting as the primary point of contact for clients, focusing on service delivery and, often, supporting sales growth within the logistics sec The successful candidate will have the following experience: • Previous account management experience within haulage, transport, or logistics, • Strong communication and relationship-building skills, • Ability to manage multiple accounts in a fast-paced environment, • Excellent problem-solving and organisational skills, • Confident using TMS, CRM systems, and MS Office In return we will provide an excellent range of benefits including: Company pension, Bonus, company events, canteen facilities, free onsite parking.

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely from home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! • Up to £700 per week (amount varies by assignment type), • A smartphone, tablet, or computer with a camera, • A reliable internet connection, • Ability to follow instructions and provide thoughtful feedback, • Comfort participating in remote, part time studies, • No call centre agent experience required, • Be present at least 15 minutes before your scheduled session, • Complete required written and verbal tasks Apply now and see if you qualify.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Job Title: Customer Service Advisor.

As we continue to develop our ecommerce presence it is important to us to have Customer Service Advisors onboard to play a key role within our ecommerce team based at our brand new National Distribution Centre in Wolverhampton. As an Ecommerce Customer Service Advisor you will play a key role in the

Job Title: Customer Service Advisor.

The Personal Advisor Childrens Services will support vulnerable young peopleoften care leaverswho may have experienced significant challenges during childhood. The post-holder will guide motivate and empower young people to develop essential independence skills overcome barriers and work towards th

Job Title: Customer Service Advisor.Job Length: 9 Month FTC Full Time.Competitive Salary with extensive benefits:.Product allowance alcoholic & non alcoholic choices.Generous holiday (inc bank holidays & trading).Access to a range of high street discounts.Carlsberg Britvic is the largest mu

Job Title: Customer Service Advisor.

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

What You'll Be Doing Responding to customer enquiries via phone and email in Dutch Managing and prioritising requests including orders, samples, claims, and complaints Ensuring timely and professional resolution of customer issues Maintaining accurate records and updating systems Collaborating

Customer Service Representative; 6 month Contract; Wolverhampton; £17 ph paye; Inside IR35. We currently have a requirement for 2 customer service representatives to join our aerospace sector clients dynamic team based in Wolverhampton. Handling customer queries via phone, email, and customer porta

As a Customer Support Advisor, you will act as the first point of contact for customer enquiries, managing a varied caseload and delivering clear, professional support. This role is initially starting as a Customer Services level role, but they have advised if they find really bright dynamic individ

Monday-Friday + Saturday and Sunday shift rota.Funded Summer and Christmas events.You will be a valued member of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inboun

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space.

As a Client Relationship Manager, you will be responsible for growing a portfolio of customers, including both SME businesses and Levy clients. We're recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands. You will focus on expanding our

As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light.

Customer Service Representative.

Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opp

About the Role As Customer Service Manager, you'll oversee the full customer service function, ensuring customers and stakeholders receive outstanding support across all products and services. Lead and optimise customer service processes, identifying opportunities to enhance customer experience

Job Title: Water Treatment Account Manager Location: Wolverhampton, West Midlands Salary/Benefits: £35k - £50k + Training & Benefits Due to recent company growth, a leading name within the Water Treatment / Hygiene industry is seeking a switched-on Water Treatment Account Manager to j

At Dignity, every farewell matters.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.Safran h

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space.

Our Crematoria and Memorials Group, managing 45 crematoria nationwide Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead The recently acquired Farewill, a leading provider of online wills and probate services Together, our goal is simple: to provide families with conti

Building Housing Managers and Maintenance Managers relationships Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures Be an ambassador for the company and attend appropriate corporate and handover events Develop new ideas t

Une entreprise aéronautique de premier plan recherche un MRO Storefront Team Leader pour diriger une équipe chargée de la gestion opérationnelle. Ce poste nécessite une expérience avérée en leadership, ainsi que de solides compétences en organisation et en gestion d'équipe.

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile - making sure they leave feelin

Maternity Cover Customer Experience Team Manager. Customer Experience Team Manager. Customer Experience Team Manager,.

A leading equipment hire firm in Wolverhampton is seeking an experienced Account Manager to oversee a key client's hire management. The ideal candidate has a background in account management or hire control and is ready to thrive in a fast-paced environment. This role involves ensuring client satisf

A local government authority is seeking two Customer Services Advisors on a fixed-term basis in Wolverhampton. Ideal candidates will have strong communication skills, a professional manner, and experience in customer service. The role involves handling customer enquiries and processing service reque

A logistics company in Willenhall is looking for a Customer Service Advisor to join their team. The role involves handling customer queries, ensuring excellent service delivery, and working collaboratively with other teams. Successful candidates will have outstanding communication and problem-solvin

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts. This role, through proactive and ti

A leading water solutions provider in Wolverhampton is seeking a dedicated Customer Service Advisor to deliver exceptional service to customers. In this role, you will manage inquiries ranging from invoices to repairs while collaborating with Customer Experience Managers.

Accountant’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family

A fast-paced sales and marketing company in the UK is seeking a Customer Service and Sales Assistant.This role is ideal for individuals looking to transition from the hospitality industry.Candidates will engage with customers and represent well-known brands in various environments.The company provid

You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Guest Service Associate/Cashier - Alltown. Guest Service Associate/Cashier - Gulf Express - 3rd Shift. We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Business Development/ Account Manager (Worldwide travel).

As a Client Relationship Manager, you will be responsible for growing a portfolio of customers, including both SME businesses and Levy clients. We’re recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands. You will focus on expanding ou

A leading automotive company in Wolverhampton is looking for an experienced Client Relationship Manager to grow its customer portfolio, focusing on SME businesses and Levy clients.

A local vehicle service provider in Brownhills is seeking a full-time Sales & Customer Experience Specialist. This role involves managing customer inquiries, optimizing the customer journey, and ensuring satisfaction. Candidates should possess strong customer service and communication skills, along

A leading firm in the Property industry in the UK is seeking an experienced Building Surveyor to provide expert advice on property and construction matters.

Month Maternity Cover Customer Experience Team Manager. Maternity Cover Customer Experience Team Manager.

The role requires experience in design engineering and proficiency in 2D and 3D CAD systems. A specialized manufacturing company is seeking a Mechanical Design Engineer to join their team in Walsall. Ideal candidates will have at least a year of relevant experience and qualifications in Mechanical E

A leading independent building supplier in Walsall is seeking a customer-focused individual to assist in sales processing and delivery operations.The role requires excellent customer service skills, knowledge of building materials, and proficiency with the EPOS system.You will help maintain stock, a

Select how often (in days) to receive an alert:.Entity / company: Carlsberg Marston’s Brewing Company.Customer Service Advisor - 12 Month FTC.Job Title: Customer Service Advisor.Job Length: 12 Month FTC – Full Time.Competitive Salary with extensive benefits:.Product allowance – alcoholic & non