Customer Service jobs in EdinburghCréer des alertes d'emploi

Guest Service Representative - Fazenda Edinburgh.Benefits of being a Shift Leader at Fazenda:.Enhanced maternity and paternity pay up to 9 months full pay.Christmas Day and New Year's Day closures to guarantee time off with your loved ones.Complimentary meal for two to celebrate your

Blue Arrow are supporting our public sector client with the recruitment of a number of Support Officer's for their Edinburgh based office. With contract length up to 6 months, this is a fantastic opportunity to join this organisation, who are integral to the higher education system within Scotland. If you have previous customer service experience, then please check the advert below, and get in touch if this sounds like you would be the perfect fit. Would you like to enhance your professional experience while gaining insight into financial support for students in Scotland? If your answer is yes, and you are available then we have some exciting short-term posts for you to join our clients Operations Team! Our client are responsible for the assessment and payment of student financial support for Scottish students studying within the UK. With budgets of around 1.4 billion each year, making payments to both educational institutions and over 190,000 students annually. They are committed to recruiting a diverse workforce that is representative of the clients they serve. As a Support Officer in our client's Operations team, you will play a crucial role in ensuring the smooth processing of student financial support applications. These roles are diverse and challenging, covering a wide range of duties with a primary focus on delivering excellent external customer service, managing priorities, and handling competing seasonal demands. Main Duties of the Role • Assess Funding Applications: Evaluate funding applications to determine students' eligibility and entitlement to financial support in accordance with our regulations and instructions. This involves meticulous attention to detail and adherence to established guidelines., • Customer Service: Respond to queries from internal and external stakeholders, including students, representatives, and college/university staff, regarding student funding in Higher Education. These queries may be via telephone, email, or webchat. Providing clear, accurate, and timely information is essential., • Helpline and Webchat Service: You will handle customer queries through our helpline and webchat service. This requires excellent communication skills and the ability to provide support and guidance effectively., • Strong analytical skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to manage multiple tasks and priorities effectively., • Flexibility and adaptability to respond to changing demands., • Opportunity to gain valuable experience in the field of student financial support., • Excellent payrate and paid weekly, • Work within a supportive and dynamic team environment. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Your new company Established in the 19th century, this company has an enviable reputation as one of Scotland's leading independent firms of chartered accountants and business advisers, blending traditional values with a modern approach. Located in the city centre of Edinburgh, the team prides itself on offering a friendly and professional service tailored to the unique needs of each client. As the company continues to grow, they are looking for someone ready to take the next step in their career and join the team as an Accounts Manager. Your new role In this role, you'll be responsible for overseeing the management of a portfolio of clients, including limited companies, partnerships, sole traders, and limited liability partnerships. You'll manage the relationships with these clients and directly oversee 2-3 junior members of the accountancy staff. This is a fantastic opportunity for a proactive individual who thrives in a dynamic environment and is passionate about helping small businesses succeed.You'll be managing and developing client relationships to ensure high-quality service delivery. You'll oversee and review account preparation, corporation tax returns, VAT submissions, and bookkeeping. Providing strategic financial advice to clients, including tax planning and business growth strategies, will be a key part of your role. You'll supervise and mentor a small team, ensuring their professional development and efficiency. Ensuring compliance with relevant financial regulations and industry standards is crucial. You'll support business development activities, including onboarding new clients and identifying growth opportunities. Improving internal processes to enhance efficiency and service quality will also be part of your responsibilities. What you'll need to succeed To thrive in this role, you'll need to be ACCA/ICAS qualified (or equivalent) with proven experience in accountancy practice. You'll have strong knowledge of UK accounting and tax regulations for small businesses, and ideally, experience of managing a team and mentoring junior staff. Excellent communication and client relationship management skills are a must, along with the ability to work independently and take initiative in a leadership role. Proficiency in accounting software such as Xero and Quickbooks is also important, as is a keen eye for detail and a proactive approach to problem-solving. What we offer You'll be working in a supportive and collaborative environment with opportunities for career progression and professional development. The company offers flexible working arrangements, operating a hybrid approach of 3 days in the office and 2 days working from home for full-time staff. Core hours are 10am to 4pm, so you can start earlier or later if you prefer. The firm values a work/life balance approach to working. You'll receive a competitive salary and have the opportunity to make a meaningful impact on small businesses. What you need to do now If this role sounds like a great fit for you, click 'apply now' to send an up-to-date copy of your CV, or give us a call. If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A fantastic career opportunity working in Property Management with a well established property company in Edinburgh! If you enjoy a fast paced role, have an interest in property/buildings and great people skills this is an excellent opening that’s open to candidates looking to 'career change'! Due to continued growth this forward thinking business are now recruiting for a Client Relationship Manager to act as the main point contact for property owner clients looking after your own portfolio of property developments across Edinburgh/East Scotland, building strong customer relationships. Your key duties will include: • Acting as the main point of contact for clients in relation to property repairs, building services, billing queries and on-going property projects, • Proactively building strong client relationships and delivering great customer service, • Taking full ownership of all day to day issues within your portfolio -liaising with internal + external contacts and keeping clients fully updated, • Visiting property developments, • Leading and conducting meetings with groups of clients, • Complaints management and resolution, • Understanding technical aspects of property management and communicating these effectively to clients., • Being an active team player - working closely with colleagues to meet deadlines and deliver consistently high levels of service to clients, • All connected administration including financial/budget setting for property developments We are open to candidates from various backgrounds, including those in other areas of property, however it's important you have proven experience in a service/client relationship based role. You should be a great communicator who builds relationships easily, enjoys problem solving and has the ability to organise + manage a busy workload. A confident level of Admin/IT skills is preferred, and a driving licence is essential. Full training provided – working hours 9am-5pm Monday to Friday with hybrid working (3 days at home, 2 in office). Starting salary circa £30k with benefits package, and superb career prospects. Apply online today with CV or call Douglas Robertson in confidence to discuss.

This is a new opportunity for 2026 within a wonderful, award winning full service marketing agency who have their head office in Edinburgh. Account Managers work closely with clients, partners, suppliers and the agency’s in house team to deliver successful projects and marketing campaigns for a range of blue chip clients. The responsibilities of an Account Manager include: CLIENT RELATIONSHIP MANAGEMENT • Act as the main point of contact with clients, • Attend regular meetings with clients at their location, and maintain contact through email & phone calls, • Gain an understanding of clients’ business needs/focus, and relay this to the the team, • Deliver the agency’s output to clients and provide clear explanation and maintain transparency ANALYSIS & REPORTING • Produce monthly reporting for clients, updating them on work completed, work planned, and the performance of their website & marketing activity, • Identify, using various analytics solutions, any issues with website performance and advise on a course of action to address STRATEGY & PLANNING • Work with the overall team of specialists to deliver your services & results for clients, • Schedule work within the team and ensure this is delivered, • Identify new opportunities for clients SKILLS & EXPERIENCE ESSENTIAL: • A confident, proactive attitude, • Demonstrably commercially-minded, • Excellent inter-personnel & communication skills, • Strong organisation & project management skills, with an aptitude for multi-tasking and managing various priorities, • At least 2 years’ experience working within account management within a digital agency (or agency like environment), • Experience & knowledge of digital marketing techniques including PPC, SEO, SEM, Social Media, etc., • A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus, • Excellent understanding of Microsoft office packages DESIRABLE: • A degree in marketing- or business-related subject, • Experience & knowledge of managing creative projects such as branding, design and website development, • Experience using Google AdWords, Bing Advertising, Facebook Ad Manager, Funnel, Slack, Trello, WordPress, Umbraco & other CMS’s., • Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc., • Some experience of web development languages such as HTML, CSS, Javascript, etc. may be advantageous Salary purely dependent on skills & experience to £35,000 + excellent benefits FURTHER IMPORTANT INFORMATION: Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side. When submitting your application, please outline your current salary, salary expectations and notice period. It is also essential that you are already legally permitted to work in the UK with the associated paperwork if you are not a UK citizen. If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland. We are a Scottish based recruiter who generally do not represent “remote” opportunities - thus you will be either living in Scotland or have solid plans to relocate. We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause. We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. Unless clearly stated otherwise, the advertised position is a permanent contract.

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Then you should apply to be a Pensions Customer Service Representative, where you'll guide customers through their retirement journeys, ensuring they feel informed and supported every step of the way. Davies has been retained by one of the UK's leading Pensions and Investment firms to grow their Customer Service function, and we're looking for ambitious indivduals keen to kick start a career in financial services. What You’ll Be Doing: • Be the first point of contact for inbound calls, helping customers with their pension-related questions., • Build trusting relationships by actively listening and adapting your communication style to individual needs., • Simplify complex financial concepts, empowering customers to make informed decisions about their financial future., • Deliver accurate information and manage expectations in line with service level agreements (SLAs). What We’re Looking For: • A natural ability to help and a genuine desire to support customers., • Excellent communication skills with the ability to simplify complex ideas., • A calm, logical approach to problem-solving and a focus on delivering solutions., • Flexibility to work 37.5 hours per week, Monday to Friday, between 8:30 AM and 5:45 PM (alternating shifts). What’s In It for You? • A competitive starting salary of £24,570, with opportunities for pay progression., • A generous benefits package, including private medical cover, life assurance, and critical illness insurance., • Access to our company pension scheme and a performance-related bonus., • 25 days of holiday, plus additional office closures during Christmas, Easter, and bank holidays., • Free on-site parking, a subsidized restaurant, a gym with fitness classes, and 5-a-side football pitches., • Comprehensive training and support for career progression., • A vibrant and supportive work environment, with regular incentives, workshops, and events. Apply now to provide exceptional service, grow your career, and enjoy a workplace that values your contributions.

💼 Technical Account Manager – Enterprise SaaS 📍 Edinburgh preferred (London / Remote considered) 💰 £60k–£70k base 📈 Enterprise SaaS | Client Delivery | Technical Relationship Management A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention. 🧠 The Opportunity The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product. 🎯 What You’ll Be Doing • Acting as the primary technical contact for a set of enterprise customers, • Supporting account plans, customer health, and long-term engagement, • Helping customers optimise usage, configuration, and adoption, • Managing technical queries and escalations, coordinating internal teams as needed, • Contributing to service improvements and product feedback loops, • Supporting expansion opportunities through strong technical credibility This is a hands-on role where attention to detail, ownership, and calm problem-solving matter. 🔍 What They’re Looking For • Experience in a technical, customer-facing role within a SaaS business, • Strong stakeholder management skills with enterprise or institutional clients, • Comfortable discussing integrations, configurations, and SaaS platforms at a practical level, • Able to translate technical detail into clear, customer-facing outcomes, • Organised, proactive, and confident working across multiple teams, • Background in complex, regulated, or professional-services environments is beneficial 🌟 Why This Role Stands Out • Enterprise customers with long-term relationships and high engagement, • A trusted, senior-facing role with real influence on customer experience, • Collaborative culture across product, engineering, and commercial teams, • Flexible working model with an Edinburgh preference, • £60k-£70k basic

Account Manager Scotland (remote) £35k - £45k Our client is a leading marketing agency. They are looking for an Account Manager to join their team to lead on an exciting account. This is an opportunity for an experienced and driven professional to take on a key role in managing and growing client relationships. Requirements: • 3+ years of experience in account management, preferably within a digital marketing agency, • Proven track record of successfully managing and growing client relationships, • Strong leadership and project management skills, • Background in Paid Media and/or Programmatic, • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members If you are a highly motivated professional with a passion for marketing and account management, we would love to hear from you!

Vacancy: Account Manager-UK-Edinburgh Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry. Responsibilities • Visit end customers and companies, establish, maintain and update customer files in database system, • Responsible for public relationship development, build and keep reliable relationship with clients, • Spot business opportunities and follow up with the orders, • Collect project information and promote sales, analyze competitor information, • Develop sales plan and implementation plan together, complete sales targets, • Participate in commercial negotiations for key projects to ensure that regional business objectives are met, • Support financing and collection work Qualifications • Familiar with local market, construction machinery knowledge on priority or Heavy machinery such as Excavator, Mobile Crane, Concrete, Tower Crane, Forklift, Foundation, Aerial Work Machinery, Mining etc., • Diploma and Bachelor Degree or above in marketing, Engineer major mechanical, electrical, international business, English or other relate filed., • Have skills for coordinate with leasing is preference, • Have the sense of responsibility and good communication skills, • Driving License: Driving license required Kindly email your CV to • Subject: Application for Account Manager-UK-Edinburgh vacancy.

Passenger Service Agent - Restricted Mobility - Edinburgh Airport The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Shifts: 4 ON 2 OFF DAYS 03:00AM - 23:00PM. DAY RATE PAY: £12.95 Shifts: 4 ON 4 OFF NIGHTS 20:00PM - 08:00AM. NIGHT SHIFT PAY: £13.45 Responsibilities: • Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM) xwzovoh, • Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airp...

HYBRID FULL TIME LUXURY TRAVEL CURATOR! Are you working in Travel sales? Looking to be a luxury Travel consultant? Sell the best of the best that holidays have to offer?.You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Offering

Position:PortugueseSpeakingCustomerServiceAdvisor.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Operatinghours:MondayFriday8am4:30pm.Location:Fountainbridge,Edinburgh.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increase service sales, work closely

Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants.Do you speak Spanish, French or German and have hands on corporate travel experience? xwzovoh Can you book, ticket, re-issue and amend on Amadeu

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

Position:GermanSpeakingCustomerServiceAdvisor.

Join our team as Emirates cabin crew and see the world as you work. No visible tattoos while you’re in Emirates cabin crew uniform (cosmetic and bandage coverings are not allowed). As Emirates cabin crew, you will be based in Dubai and will need to meet the UAE’s employment visa requirements.

Review customer import licences and UK export licences for all new sales orders each month managing any compliance discrepancies in collaboration with customers destination-country authorities and the UK Home Office. This role will also be responsible for the training of new joiners within the team

Regional Account Manager Water Solutions Scotland. Due to exciting changes within the company, they are looking for a Regional Account Manager to manage a varied client portfolio aswell as bringing on new business. Handle escalations and provide clear performance updates to the National Account Ma

We're looking for an organised and enthusiastic Rental Customer Advisor for our Seafield Car & Van Rental branch in Edinburgh.

The Role As a Customer Service Advisor, you'll be the voice of Trip.

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Fiat/Kia/Abarth branch in Seafield and help customers get excited about our products. This will be a great fit for a customer service superstar who is full of brig. At Arnold Clark y

FIT Travel Consultant - Languages desired but not essential. We are seeking a motivated Travel Consultant to join a growing UK FIT team within an established inbound travel business (DMC). Key Responsibilities as an FIT Travel Consultant.

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy face-to-face interactions? If so, we have the perfect opportunity for you! Contract length: 3 months, potential extension Hourly Rate: £13.Working Pattern: Monday - Friday 9am - 5:30p

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Actaris Site Services require a telehandler/labourer for a site in Edinburgh.Must be required to muck in and get dirty.

Brightwork have an excellent opportunity for an Customer Service Administrator to join our client in Edinburgh. Previous Customer Service experience and strong Administrative skills. Excellent customer service skills and ability to juggle enquiries whilst using internal systems.

Duties will include: * Acting as the main conduit between the client and the administration teams * Ensuring that an effective administration service is provided resulting in high client satisfaction scores * Nurturing and developing long term relationships with senior client figures and tr

Hybrid working available following a 6-month qualifying period (terms apply). Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:. Workplace health cash plan including claiming back for dental, optical and physiotherapy and muc

Candidates should have experience of B2B sales and the ability to quickly develop a positive rapport with customers. Dealing with all new inbound sales calls and walk-in enquiries. Converting customer enquiries into sales in an efficient and timely manner.

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to

Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non�

A leading global bank is seeking an experienced Senior Account Manager in Edinburgh.This role involves managing complex client relationships primarily in the Global Payment Solutions sector.Candidates should possess strong knowledge of cash management and exhibit excellent communication and interper

At UNION, change isn’t just something we talk about - it’s what we do. At UNION, diversity isn’t a box-checking exercise - we look to employ the best talent in the market; regardless of gender, orientation, class, culture or ethnicity. Opportunities for enlightenment through IPA CPD and UNION

A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries.Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people

Number of days / hours per week: 5 days / 37. Flexible and retail‑savvy – you understand the rhythm of the industry and embrace working key hours — including weekends, late nights, and bank holidays, with energy and enthusiasm.

A leading beauty company is seeking an Account Manager for Bare Minerals at Boots Fort Kinnaird in Edinburgh. This part-time role involves working 30 hours a week, focusing on sales and providing excellent customer experiences. The ideal candidate has a proven sales record and artistry skills.

Are you friendly, personable and great at building rapport? We're looking for a Customer Service Advisor to join our team on a short-term basis, helping us deliver exceptional service to our customers. A great opportunity to develop customer service skills. You'll be making outbound calls to custome

Customer Service Specialist – Chase Bank.Elevate your career by joining us as a Customer Service Specialist at Chase Bank, a widely recognised leader in customer service in the UK.At Chase, our customers rely on us for their financial needs.As a Customer Service Specialist, you'll be at the forefr

A leading financial technology firm is seeking a Team Lead to oversee a skilled group of business analysts in Edinburgh.In this role, you will lead daily operations, collaborate with product managers, and engage with key stakeholders to ensure successful financial solution development.Ideal candidat

We’re looking for people who are equally as passionate about putting customers first as we are. Loves to help support our customers and resolve their queries. We love providing our customers with a great shopping experience they won’t find anywhere else.

At least 2 years’ experience working within the luxury travel sector and/or a digital marketing agency. Experience & knowledge of digital marketing techniques including SEO, SEM, Social Media, etc. Experience using Google AdWords, Bing Advertising, Facebook Ad Manager, Funnel, Slack, Trello, WordP

On a day-to-day basis expect to build strong relationships with clients, develop and present proposals, review and appraise creative, coordinate project schedules and budgets, financially manage accounts including cost estimating, budget monitoring, forecasting, and invoicing, write creative briefs,

Customer Service Advisor - Spanish Speaking. Fluent in English and Spanish(written and verbal). Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Spanishand English lines.

A leading low-cost airline in the UK is seeking enthusiastic individuals to join their Cabin Crew team.

Are you looking for a flexible freelance opportunity in the fast-growing health tourism industry? uma jit foster? (Edited: We are seeking Freelance Customer Representatives to help connect international patients with top healthcare providers in Istanbul. Freelance Customer Representative. Freelance

We support clients on a broad range of projects including fully outsourced tax accounting services, group tax reporting, advisory engagements, and large-scale tax audits. Significant experience in corporate tax, with a background in either practice or an in-house tax function. Law qualification with

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.