Online Experience Analyst
8 hours ago
Edinburgh
Location – Edinburgh (Hybrid) In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that: You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely You were moved to a remote contract as your office was closed, and you don’t live near any of our current offices The Global Information Security (GIS) team is responsible for driving the development, deployment, monitoring and management of information and cyber security across the Computershare businesses, globally. Through partnerships with the business units, Technology Services and other support functions, the Global Information Security team actively supports the business objectives whilst reducing the overall composite risk to Computershare. The Access Analyst is responsible for supporting the operation of the organisation’s user access processes for Computershare’s platforms, systems and applications. The position will be accountable for ensuring user access to global Computershare resources is delivered and maintained in a consistent manner and in-line with the organisation's overall security strategy, policies, and regulatory requirements. The Access Analyst will work closely with the GIS Identity and Access Management (IAM) analysts, Global Technology Services Service Desk representatives, and other stakeholders to identify, analyse and mitigate access risks and vulnerabilities. Using ServiceNow, SailPoint and other IAM systems to review data, troubleshoot issues, and maintain controls. Helping maintain the integrity of RBAC data by providing guidance to RBAC role owners/approvers, and helping co-ordinate the review of user access within CPU to ensure colleagues have the right access to do their job. Prepare information for audit/assurance reviews and MI reporting, along with participating in the support of ad-hoc projects as required. Liaising with business and technical managers to ensure access management activity is undertaken within the defined timescales. Working with the second line Global IAM Team and first line Global Service Desk to help manage user access, including RBAC and Joiner, Mover, Leaver (JML) processes. Operating within defined technical and operational procedures, which require proficient knowledge and awareness to ensure user access is identified and governed according to local and global regulations. Prior experience of co-ordinating and ensuring that quality standards and time constraints are continuously delivered to a high standard. Experience with tools such as ServiceNow, Active Directory (AD), Entra AD, SailPoint, CyberArk, Okta, or similar. Familiarity with regulatory requirements and bodies such as GDPR, FCA, HIPAA, and others.